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Xerox Color 550 User Manual

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    Troubleshooting
                        Xerox Color 550/560 PrinterUser Guide311
    Print Quality Problems
    Note:
    To enhance print quality, toner/print cartridges for many models of equi\
    pment are designed to cease 
    functioning at a predetermined point.
    Note:
    Grayscale images printed with the composite black setting count as color\
     pages, because color consumables 
    are used. This is the default setting on most printers.
    CAUTION:
    The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee d\
    oes not cover damage caused by 
    using unsupported paper or specialty media. The Total Satisfaction Guara\
    ntee is available in the United 
    States and Canada. Coverage may vary outside these areas; please contact\
     your local representative for 
    details.
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    Xerox Color 550/560 Printer
    User Guide
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    Copy and Scan Problems
    When the copy or scan quality is poor, select the closest symptom from t\
    he following table to correct the problem.
    If the copy quality does not improve after carrying out the appropriate \
    action, contact Xerox Customer Support or 
    your reseller.
    Symptom Solution
    Lines or streaks only present in copies made 
    from the document feeder. There is debris on the document glass. When scanning, the paper 
    from the document feeder passes over the debris creating lines or 
    streaks. Clean all glass surfaces with a lint free cloth.
    Spots present in copies taken from the 
    document glass. There is debris on the document glass. When scanning, the debris 
    creates a spot on the image. Clean all glass surfaces with a lint 
    free cloth.
    The reverse side of the original is showing on 
    the copy or scan. Copy: Turn on Background Suppression.
    Scan: Turn on Background Suppression.
    Image is too light or dark. Copy: Use the Image Quality settings to lighten, darken or adjust  contrast.
    Scan: Use the Advanced Settings Tab to lighten, darken or adjust 
    contrast.
    Colors are off. Copy: Use the Image Quality settings to adjust color balance. Scan: Confirm the correct Original Type is set.
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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide313
    Fax Problems
    If a fax cannot be sent or received correctly, refer to the following ta\
    ble, then perform the indicated operation. If a 
    fax still cannot be sent or received correctly, even after performing th\
    e described operations, contact your service 
    representative.
    Problems Sending Faxes
    Symptom Cause Solution
    The document is not 
    scanned using the 
    document feeder. The document is too thick, too thin, or 
    too small.
    Use the document glass to send 
    the fax.
    The document is 
    scanned at an angle. The document feeder guides are not 
    adjusted to the width of the 
    document. Adjust the document feeder 
    guides to fit the width of the 
    document.
    The fax received by the 
    recipient is blurry. The document is incorrectly positioned. Position the document correctly.
    The document glass is dirty.  Clean the document glass.
    The text in the document is too faint.  Adjust the resolution. Adjust the 
    contrast.
    There may be a problem with the 
    telephone connection. Check the telephone line, then send 
    the fax again.
    There may be a problem with the 
    caller’s fax machine. Make a copy to check that your 
    printer is operating correctly, and 
    then, if the copy was printed 
    correctly, have the recipient check 
    the condition of their fax machine.
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    Xerox Color 550/560 Printer
    User Guide
    314 Troubleshootin
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    Symptom Cause Solution
    The fax received by the 
    recipient is blank.
    The document was loaded incorrectly. Document feeder: place the 
    document to be faxed faceup.
    Document glass: place the 
    document to be faxed facedown.
    Fax was not transmitted.  The fax number may be wrong.  Check the fax number. The telephone line may be incorrectly 
    connected. Check the telephone line 
    connection. If it is disconnected, 
    connect it.
    There may be a problem with the 
    recipient’s fax machine. Contact the recipient.
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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide315
    Problems Receiving Faxes
    Symptom Cause Solution
    The received fax is blank. There may be a problem with the 
    telephone connection or with the caller’s 
    fax machine. Check that the printer can make clean 
    copies. If it can, have the caller send 
    the fax again.
    The sender may have loaded the pages 
    incorrectly. Contact the sender.
    The printer answers the 
    call, but will not accept 
    incoming data. Not enough memory.  If the job contains several graphics, the 
    printer might not have enough 
    memory. The printer will not answer if 
    memory is low. Delete stored 
    documents and jobs and wait for the 
    existing job to complete. This will 
    increase available memory.
    The paper supply in the printer may not 
    match the document size sent. Confirm the original size of the 
    documents. Documents might be 
    reduced based on the available paper 
    supply in the printer.
    The printer is set to receive faxes manually. Set the printer to automatic reception.
    The received fax size is 
    reduced.
    Faxes cannot be received 
    automatically.
    The memory is full.  Load paper if it is empty, and then  print the faxes stored in the memory.
    The telephone line is incorrectly connected. Check the telephone line connection. If  it is disconnected, connect it.
    There may be a problem with the sender’s 
    fax machine. Make a copy to check that your printer 
    is operating correctly. If the copy prints 
    correctly, have the recipient check their 
    fax machine.
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    Xerox Color 550/560 Printer
    User Guide
    316 Troubleshootin
    g
    Getting Help
    Control Panel Messages
    Xerox provides several automatic diagnostic tools to help you produce an\
    d maintain print quality. The control panel 
    provides you with information and troubleshooting help. When an error or\
     warning condition occurs, the control 
    panel touch screen displays a message informing you of the problem. In m\
    any cases, the touch screen also displays 
    an animated graphic showing the location of the problem, such as the loc\
    ation of a paper jam.
    Alerts
    Alerts provide messages and instructions to help solve problems. Alerts \
    can be viewed on:
    The Status  page in CentreWare Internet Services.
    All tabs in the printer driver Properties window. For detailed status in\
    formation, click  More Status.
    Online Support Assistant
    The Online Support Assistant is a knowledge base that provides instructi\
    ons and troubleshooting help to solve your 
    printer problems. You can find solutions for problems with print quality\
    , copy quality, media jams, software 
    installation, and much more. To access the Online Support Assistant, go \
    to 
    www.xerox.com/
    support.
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    Troubleshooting
                        Xerox Color 550/560 PrinterUser Guide317
    Web Resources
    Xerox provides several websites that offer additional help.
    Resource Link
    Technical support information for the printer, 
    includes online Technical Support, Recommended 
    Media List, Online Support Assistant, driver 
    downloads, documentation, and more. www.xerox.com/support
    Supplies for the printer www.xerox.com/
    support
    
    A resource for tools and information, such as 
    printing templates, helpful tips, and customized 
    features to meet your individual needs.
    www.xerox.com/office/businessresourcecenter
    Local sales and support center www.xerox.com/office/worldcontacts
    Printer registration www.xerox.com/office/register
    Information about recycling the printer  www.xerox.com/environment (U.S. and Canada) www.xerox.com/environment_europe (European Union)
    Information about recycling supplies  www.xerox.com/gwa Material Safety Data Sheets identify materials, 
    and provide information on safely handling and 
    storing hazardous materials.
    www.xerox.com/msds (U.S. and Canada)
    www.xerox.com/environment_europe (European Union)
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    Xerox Color 550/560 Printer
    User Guide
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                        Xerox Color 550/560 PrinterUser Guide319
    Printer Specifications
    This chapter includes:
    Physical Specifications
    Electrical Specifications Environmental Specifications
    Controller Specifications Performance Specifications
    For media specifications and capacities, see Supported Media.
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    Xerox Color 550/560 Printer
    User Guide
    320 Printer S
    pecifications
    Physical Specifications
    Base Unit
    Width: 28 inches (710 mm) 
    Height: 45.4 inches (1153.9 mm) Depth: 31.6 inches (803.5 mm)
    Weight: 583 pounds (265 kg)
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