Xerox Documate 4700 User Guide

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User’s Guide171
Driver Settings
The options in this panel are for configuring how the scanner interface will behave in some scenarios. Only advanced 
users should modify any of the options in this section. Options that are not available for your scanner will be grayed 
out and disabled.
General
•Lock settings—this option prevents the user from making changes to the options in the scanner interface. 
When the interface opens, only the scanning Presets will be available for a user to select and use for scanning. 
•Default preset—select the preset you want to have be the default displayed options in the scanner interface 
each time it opens.
TWAIN Driver
•Auto close on transfer—the interface closes automatically when scanning is complete.
•Force UI-less—select this option to prevent this scanner interface from opening when you initiate a scan in 
the scanning application. This option will only work if your scanning application supports UI-less scanning. You 
may also need to select Auto close on transfer complete for this option to work. 
						

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User’s Guide 172 •Profile overrides capabilities—some scanning applications have the option to adjust the scan settings and 
scan without opening this scanner interface. The next time this interface opens, the last used settings will 
match the application settings that were used to scan. Select this option to have the settings reset to the last 
ones used when this interface was open.
WIA Driver
•Use default WIA UI—select this option to display the Microsoft WIA interface instead of the TWAIN 
interface in WIA 2.0 applications.
Application Settings
OneTouch Settings
Click on the menu next to Combine with. Select the scanner you want to use with the Xerox DocuMate 4700.  
						

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User’s Guide173
8Scanning from ISIS
This chapter includes:
•Accessing the ISIS Interface in QuickScan on page 174
You can use the ISIS interface from QuickScan or any other application that will access the ISIS driver. Note that the 
ISIS interface for each application varies depending on the application. Please refer to that software application’s 
User Guide for instructions on scanning the ISIS interface.  
						

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User’s Guide 174
Accessing the ISIS Interface in QuickScan
Open the QuickScan software to access the ISIS driver scanning options. Please note that you may see the following 
warning message:
1. Please disregard the message and click Continue.
The ISIS drivers were installed correctly during the installation of your scanner.
The Scanner Selection dialog box will then appear.
2. Select Xerox DocuMate 4700 from the list of scanners and click OK.
Your scanner is then ready to work with the ISIS driver. 
						

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User’s Guide175
9Maintenance
This chapter includes:
•Cleaning the Scanner on page 176
•Troubleshooting on page 177
•Uninstalling Your Scanner on page 180
•Xerox DocuMate 4700 Scanner Specifications on page 181
•Xerox DocuMate 4700 Parts List on page 182
This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and 
spare parts. 
						

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User’s Guide 176
Cleaning the Scanner
Regular maintenance of your scanner can help to ensure continual optimal performance. 
Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner.
Cleaning the Scanner Glass
Scanning items that have excessive amounts of dirt or dust may dirty the glass. To ensure the best quality scanned 
item, wipe the scanner glass with a soft, dry, clean cloth to rid the glass of dust or other debris.
If any residue remains after wiping the glass with a dry cloth, try adding a few drops of Isopropyl alcohol (rubbing 
alcohol) to the cloth and wipe off the residue. 
						

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User’s Guide177
Troubleshooting
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are 
plugged in securely.
•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not 
have loaded all of the software files. Try restarting your computer.
•Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your 
computer, you may have selected another source for images. Start the PaperPort software and make sure 
TWAIN: Xerox DocuMate 4700 is selected as your scanner. 
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is recommended that you 
reinstall your scanner driver. 
Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)?
After performing a scan using the WIA interface you must close the application you were using before scanning with 
the buttons on the scanner. 
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a low power state. 
When you move your mouse or type on the keyboard it “wakes” the computer back up and restores full power to the 
system. This power fluctuation during the computer’s hibernating period may sometimes cause the scanner to lose 
communication to the computer.
Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations.
Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves 
the file to the PaperPort data directory and renames the file with the prefix “bad.” This allows you to recover the file 
later. To recover the file, import it into PaperPort by using the Import command in the File menu.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s One Touch options do 
not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner. They are 
interfering with the installation and One Touch options, and you need to remove those other drivers and re-install 
your Xerox DocuMate 4700 scanner. Please see the documentation that you received with the other scanner for the 
steps to remove its driver programs. After uninstalling the other scanner’s driver programs, uninstall One Touch using 
the steps on page 180 then install One Touch following the instructions in the Installation chapter.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and basic, low 
resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on 
your hard drive for the software to be able to save the scanned images. 
						

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User’s Guide 178 Problem: When using "Create single image files" not all of the pages scanned are sent to the destination I chose. 
Where are they?
There are a limited number of times that an application can open. When "Create single image files" is selected and 
you are scanning to a destination application, each side of the page scanned will open a new instance of that 
application. If you want to have an image open in an application immediately, limit your scan batch to less than 5 
pages.
Alternatively, you can set your destination to be a folder location on your computer or network using "Transfer to 
Storage". Select any file format and then scan a large batch of papers. At the end of scanning, the driver will 
immediately save all pages scanned to that folder location without opening an application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed. Why are there still 
blank pages in the file? 
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be picking up faint 
images through the paper and the driver will not drop those pages out of the final file. The "Skip Blank Originals" 
result will vary based on the DPI range and paper weight. Generally 100 dpi or 150 dpi produces the best results.
Problem: I tried to 'Repair' the One Touch application by using the 'Change' function through the Add/Remove 
Program within the Control Panel and was not able to repair it. How do I repair One Touch?
1. Before attempting to repair One Touch, unplug the USB cable connected to the scanner. 
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc into the DVD-
ROM player and click OK. 
3. When prompted, plug the USB cable back into the scanner. 
4. When the installation process finishes, click OK on the Complete The Installation window, and then click Close. 
5. Reboot your computer.
Problem: One Touch no longer functions after installing Internet Explorer 7 on Windows XP. How do I resolve this 
issue?
This is a known issue where One Touch stops responding when Internet Explorer 7 is installed after the scanner. To 
resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel. 
2. Find Windows Internet Explorer 7 and uninstall it using the change/remove options. Follow the wizard through 
a complete removal of the Internet Explorer 7 software. 
3. Find One Touch and uninstall it using the change/remove options. Follow the wizard through a complete 
removal of the One Touch program. 
4. Unplug your scanner's USB cable from the computer. 
5. Reboot your computer. 
6. Install Internet Explorer 7. 
7. Install your scanner driver.
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR features from 
One Touch. What is the problem?
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is recommended that 
you temporarily disable or suspend the automatic protection feature during scanning. After scanning is complete 
and your file has been saved, turn the auto-protect feature back on. You do not need to close the Anti-SpyWare 
software.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is 
plugged back in. 
						

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User’s Guide179 Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in. 
						

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User’s Guide 180
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any other software 
provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner driver. Unplug the 
USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox DocuMate 4700 driver.
2. Click the Change/Remove or Uninstall button.
3. Click Yes when asked to confirm that you want to remove the driver.
The driver will now be removed from the computer. When the driver uninstallation is complete the progress 
window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
Follow these instructions to remove any of the other software you installed with your scanner. Depending on the 
software provided with your scanner, and which applications you installed during the scanner setup, the application 
list may include:
• Visioneer OneTouch
• Visioneer OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
• Nuance PDF Converter
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation disc. You can also 
download the Visioneer Acuity module from the support pages for your scanner at www.xeroxscanners.com. 
Visioneer Acuity is a utility with advanced image processing options to instantly improve the visual clarity of 
anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Yes when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries for Visioneer 
Acuity in the installed programs list. The additional entries in this list are the image processing libraries needed to 
support various scanner models. These additional items will be called “Visioneer Acuity Assets” followed by a version 
number. In the scenario described here, when you want to uninstall Visioneer Acuity make sure you select and 
uninstall Visioneer Acuity. If you uninstall one of the entries labeled as an “asset” you will still need to uninstall the 
main Visioneer Acuity utility.