Amanda Work Group 7xx Installation Manual

							Chapter 8: Configuring Amanda 121
To implement this method, the Extension field in each mailbox should not 
end with the H token (for blind transfers).
If you use Norstar-controlled call transfers:
User cannot use Amanda call screening
 Norstar will provide the ring-back tone to indicate call status to 
callers
 The system uses port time more efficiently for call processing
To implement this method, the Extension field in each mailbox should end 
with the H token (for blind transfers).
For more information about the Extension fields in mailboxes, see 
Administering [email protected]/DOS.
Sharing Amanda
Sometimes more than one company or department share an Amanda system. 
Specific ports are assigned to specific groups. For example, on a two-port 
system shared by two companies, one company receives calls on port 1 and 
another on port 2. This affects the configuration options that determine 
which mailbox is used for:
 The company or initial greeting that callers hear when they call one 
of the companies.
 The employee directory that contains the names of all the users as 
they appear in the Directory Name 1 and Directory Name 2 fields.
 The direct message ID that allows you to record a message for a 
mailbox without having to transfer to that extension. You hear either 
the mailbox’s greeting or the name and extension recording (de-
pending on the setting for the short_direct_send configuration op-
tion). For example, you can leave a message for someone that you 
know is out of the office or not to be disturbed. 
When multiple companies share an Amanda system, they divide the ports 
between them by doing either of the following:
 (Recommended) Identifying the incoming CO lines with a name that 
matches an Amanda mailbox.  
						

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This tenant services feature is based on dynamic port allocation, which 
means that any Amanda port can receive the calls for any company shar-
ing the Amanda system.
 Dedicating each port to a specific company greeting using the 
box_grt configuration option. 
Identifying Incoming CO Lines by Name
Amanda relies on the Norstar KSU to have a specific naming convention for 
its CO lines. (This naming convention in not just for tenant services. Amanda 
differentiates CO lines, Amanda ports, and stations by their names.)
To program the trunk call / CO line ID on the Norstar KSU:
 On the Norstar KSU, name each line that needs to have a unique 
company greeting in the following manner so Amanda will recog-
nize it. For example, if you have four CO lines, they might be named:
LINE701 for CO line 1
LINE702 for CO line 2
LINE703 for CO line 3
LINE704 for CO line 4
Please see “Using the Programming Tables” on page 30for more details 
about Norstar KSU settings. Always name your lines LINEttt, and if you 
name your Amanda ports, always create a mailbox for each with that name in 
its Set Name field.
To program [email protected]/DOS:
1. Create mailboxes with the same number you used for the CO Line ID, 
for example, mailbox 701, 702, 703, etc.
2. For each of these mailboxes: 
 Under Options, Do Not Disturb must be locked OFF 
 Under Messages, Store needs to be OFF
3. Create a token string in the Extension field that will play the greeting for 
the company that uses that CO Line.  
						

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For example, if Company A uses LINE701 and LINE702 and its com-
pany greeting is Greeting 1 for mailbox 990 (the default Company 
Greeting mailbox), then both mailbox 701 and mailbox 702 should have 
the following in their Extension fields: 
@G(990) 
This token string tells Amanda to play Greeting 1 from mailbox 990 
when a call comes in on LINE701 or LINE702. 
Similarly, if Company B uses LINE703 and LINE704 and its company 
greeting is Greeting 1 for mailbox 890, then both mailbox 703 and mailbox 
704 should have the following in their Extension fields: 
@G(890) 
T
IP:If later Company A decides it needs only one line and Com-
pany B is happy to pay for three lines, you can switch 
LINE702 to Company B by changing the Extension field in 
mailbox 702 to:
@G(890)
The next two figures show mailbox 701 as an example in Amanda 
Administrator and Amanda standalone. 
						

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							Chapter 8: Configuring Amanda 125
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  701 Comment: Security Code:
Extension: @G(990)
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 1:  1
Do Not Disturb:OFFLock:ONRNA: 2:  0
Screen Calls?OFFLock:OFFBusy: 3:  0
Store Messages?NOMax:180 sec Delay:04:  0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call? NOD/T?YESName/Ext?YES0:
Created: NEVER Conn Secs: 0 Statistics Started: NEVER
Saved: NEVER User Secs: 0 Calls: 0 Last: NEVER
Messages Transfers: 0 Last: NEVER
Current: 0,   0 new ( 0 sec) Logins: 0 Last: NEVER
Maximum: 0 Total: 0 Notifies: 0 Last: NEVER
4. The Company Greeting mailboxes (990 and 890 in this example) have 
the following settings: 
 Under Options, Do Not Disturb must be locked ON
 Under Messages, Store needs to be OFF
 The Done Chain should contain the number of the Caller Instruc-
tions mailbox (whose greeting is “Press 1 for technical support; 
press 2 for ....”)
For example, if Company A uses the default Company Greeting 
mailbox (990) and the default Caller Instructions mailbox (991), 
mailbox 990 should look like the mailbox in Figure 2, below. 
						

							126 Installing [email protected]/DOS
5. Record Greeting 1 for each company using your telephone or Amanda 
Messenger.
The next two figures show mail box 990 as an example. 
						

							Chapter 8: Configuring Amanda 127
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  990 Comment: Security Code:
Extension:
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 991 1:  1
Do Not Disturb:ONLock:ONRNA: 2:  0
Screen Calls?OFFLock:ONBusy: 3:  0
Store Messages?NOMax:180 sec Delay:04:  0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call? NOD/T?YESName/Ext?YES0:
Created: NEVER Conn Secs: 0 Statistics Started: NEVER
Saved: NEVER User Secs: 0 Calls: 0 Last: NEVER
Messages Transfers: 0 Last: NEVER
Current: 0,   0 new ( 0 sec) Logins: 0 Last: NEVER
Maximum: 0 Total: 0 Notifies: 0 Last: NEVER 
						

							128 Installing [email protected]/DOS
The diagram below shows the flow of the calls and the programming steps:
Using the box_grt Configuration Option
If for some reason you cannot name your lines as explained above, you 
might prefer to dedicating each port to a specific company greeting using the 
box_grt configuration option.
To use the box_grt:
 In the Per Port section of Advanced Configuration, change the mail-
box for the company greeting on a per port basis. 
Suppose the first company uses ports 1 and 2, and the second company 
uses ports 3 and 4. Then box_grt for ports 1 and 2 might be set to mail-
box 990, while box_grt for ports 3 and 4 might be set to mailbox 880. 
						

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Using Multiple Employee Directories
To have different employee directories: 
 In the Per Port section of Advanced Configuration, change the mail-
box for the employee directory on a per port basis. 
For example, for a four-port Amanda system shared by two companies, 
box_idx for ports 1 and 2 might be set to mailbox 411, while box_idx 
for ports 3 and 4 might be set to mailbox 311.
Using Multiple Direct Messaging Mailboxes
To use different mailboxes for direct messaging:
 In the Per Port section of Advanced Configuration, change the mail-
box for the direct messaging on a per port basis.
For example, for a four-port Amanda system shared by two companies, 
box_snd for ports 1 and 2 might be set to mailbox 998, while box_snd 
for ports 3 and 4 might be set to mailbox 888.
Using the Correct 1001.PBX File
For information about the 1001.PBX file to be used with tenant services, see 
“Selecting a PBX File” on page 81. 
						

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