Amanda Work Group 7xx Installation Manual
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Appendix B: Troubleshooting the Clients 211 Problem: Server did not respond in allotted time. The voice server is busy. This may cause a disconnection from the voice server. Solution: Exit the program and try again later. Problem: Not enough resources (memory) available. Too many applications running. Solution: Start by closing some of the applications you are running and try again. If that doesn’t work, completely exit and restart Windows. Problem: Connection with Server closed. The voice server is shutting down. Too many network conflicts. Other applications may be taking too much processing time for this application to respond in the allotted amount of time. Solution: Exit the program and try again later. Problem: Session (connection with server) has ended abnormally. The voice server is shutting down. Too many network conflicts. Other applications may be taking too much processing time for this application to respond in the allotted amount of time. Solution: Exit the program and try again later. Problem: Client Connection unavailable. Solution: Not enough Client Connections activated on the Amanda Voice Server. To review or change the number of clients, see the “Adding Client Con- nections” on page 153 and “Reviewing Client Connections” on page 156. Please contact your Amanda Company representative for a new CCB. Problem: Server did not respond in allotted time. No connection with Server with current session number. Session number out of range. Connection with Server closed. Server is unavailable. Session (connection with server) has ended abnormally. Solution: The server and client were never connected or have become disconnect- ed. You need to log back on to Amanda Voice Server. Amanda Admin- istrator, Amanda Monitor, and Amanda Messenger have Log On… commands on their first menus.
Symbols # end greeting 175 end of DTMF entry 183 %E token 205 %U token 205 %V token 205 .PBX files 81 Numerics 0 117 1001.CPM 67 1001.GTD 67 1st Off Deviation tone definition fields 78 1st Off Time tone definition fields 78 1st On Deviation tone definition fields 78 1st On Time tone definition fields 78 2-digit extensions 81 2nd Off Deviation tone definition fields 79 2nd Off Time tone definition fields 78 2nd On Deviation tone definition fields 78 2nd On Time tone definition fields 78 3-digit extensions 81 411 118, 195 prompt for transfer 183 4-digit extensions 81 7-digit extensions 81 8 117 990 118 991 118 994 118 995 118 996 119 997 119 998 119 998 shortcut mailbox 117 999 119 A abbreviate_dates 159 abbreviate_greeting 159 abbreviating dates 159 system greeting 159 accessing Amanda remotely 143 external lines 26 activating Amanda 160, 177 mailboxes 179 activation key 192 activation_key 160 active_hold 160 addressing Amanda Company voice boards for Norstar 12 adpcm_hq 160 adpcm_nq 161 adpcm_pq 161 advertising 161 Advisor 13 Advisor utility Amanda Company voice boards for Norstar 13 Amanda accessed from another computer 143 configuring 112 installing 57 protecting 54 shutdown 111, 182 uninstalling 57 updating 57 Amanda Company voice boards 9 jumpers 18 Amanda Company voice boards for Norstar accessing external lines 26 addressing 12 Index
214 Installing [email protected]/DOS Analog Terminal Adapter 3 background information 10 cables 21 configuring 12 configuring with Advisor utility 13 installation checklist 9 installing 19 IRQ 12, 19 Amanda Company voice boards for Norstar typ- ical 4-board arrange- ment 17 Amanda Dialer maximum port number 192 minimum port number 192 Amanda upgrades 65 Amanda Voice Server modes 66 analog telephone switching sys- tems 203 Analog Terminal Adapter 3 ANI character code 84 another_call_ok 161 answering beeps 165 applications using mailboxes and to- kens 179 assumptions iv ATA 3 attendant automated 4 off-duty 4 primary 4 secondary 4 auto_queue 162 auto_report 162 auto_report_time 162 AUTOEXEC.BAT load Host program 206 automated attendant 4 B b character code 83 baudn 197 beeps connection 165 for recording 163 begin_rec_prompt 163 blind transfers 204 box_grt 118, 195 box_idx 118, 195 box_outdial 194 box_snd 119, 129, 196 bps 197 bps rates modem 206 Brooktrout voice board 186 busy active hold 160 character code 83 no holding 164 time between transfer at- tempts 183 treated as Ring No Answer 164 Busy chain 204 busy extensions 162 busy message 204 volume 168 C c character code 84 ca_file 163 ca_port 163 cables Amanda Company voice boards for Norstar 21 connecting computers 147 call accounting 163 call screening 173 client timeout 193 disconnects 208 caller character code 84 caller ID character code 84 caller instructions mailboxes 118 callers still on line 167 calling operator after message 168 calls not transferred 202, 203 cancel_busy_hold 164 CCB 155 center voice messaging 5 cfg_port 164 changing CONFIG.SYS 65 character codes integration patterns 83 checking disk space 183 Client Connection Bank 155
Index215 client_activation_key 192 clients activation key 192 adding connections 153 call screening timeout 193 displaying connections 156 installing 151 number of connections 193 reviewing connections 156 clients, information in employ- ee directory 192 clock_sync 164 clocks synchronizing 164 cmt_maxlen 164 codes character 83 PCPM 118, 170, 191 COM port conflict 206 communications software 206 companies sharing Amanda 121 company greetings mailboxes 118 per port 128 CONFIG.SYS changing 65 configuration defining tone patterns 67 configuring Amanda 112 Amanda Company voice boards for Norstar 12 Amanda Company voice boards for Norstar with Ad- visor utility 13 incoming calls 113 language 115 messages 114 notification 115 passwords 114 printers 115 screen saver 115 shutdown 115 voice server 116 connect_tone 165 connecting beeps 165 computers by cable 147 computers by modem 148 connections number available for cli- ents 193 conventions iv copyright ii CPM 67 create_locked 165 creating mailboxes 165 custom busy message volume 168 customer support 6 D database records locking 165 databitsn 197 date forwarded messages 182 dates abbreviated 159 said by Amanda 159 db_locking 165 dealer sales 6 dedicated notification 174 defaults guest mailboxes 169 mailboxes 117, 166 defaults_box 119, 166 defining tone patterns 67 delay after DTMF entry 183 between disk space checks 183 between DTMF tones 167 between menu repetitions 184 between messages when delivering list 171 between on-hook and off- hook events 184 end of recording detected 185 hold between transfer at- tempts 183 screen saver starts 182 waiting for peripheral 184 deleting mailboxes 180 messages 178 deliveries in future 118 delivering message in future 168 demonstration passwords 207 departments sharing Amanda 121
216 Installing [email protected]/DOS detecting fax machines automatical- ly 137 Diag utility 67 dial tone when recording 185 Dialer maximum port number 192 minimum port number 192 dialer_max_port 192 dialer_min_port 192 DID 200 did_dtmf 200 did_mf 200 did_mode 200 digits DTMF 167 dir_format 192 direct dial character code 84 direct messages 181, 196 direct messaging mailbox 119 per port 129 directory employee 195 disconnects call screening 208 managing waiting calls 208 disk space checking 183 warning 166 diskwarn 166 displaying security codes 181 distribution sales 6 dl_pickup configuration setting for 166 dl_pickup_on_ring 166 dl_suffix 204 Do Not Disturb 202 documents faxing 141 DOS clock synchronizing 164 DOSMODE 66 DTMF time between tones 167 time tones played 167 DTMF entry ending 183 dtmf_dly 167 dtmf_gate 167 dtmf_on 167 E e character code 84 Edge tone definition fields 78 employee directories mailboxes 118 per port 129 employee directory 195 client information 192 end user support 6 end_rec_menu 168 ending DTMF entry 183 recording 185 English 178 Enter your security code prompt heard by caller 207 Error Message NetBIOS not available 209 Server not available 210 Event tone definition fields 77 EXACOM 200 exit_digit 167 exit_to_0 168 extensions busy 162 external lines Amanda Company voice boards for Norstar 26 F fax machines detecting automatically 137 fax modems using 131 fax_direct_connect 187 fax_dl_init 187 fax_flow_control 187 fax_id 187 fax_id_pad 188 fax_init 188 fax_log 188 fax_max_retries 188 fax_receive_reverse 189 fax_receive_speed 189 fax_requeue_interval 189 fax_reset 189 fax_send_reverse 189 fax_send_speed 190 fax_start_char 190 faxes incoming 191 sending 141
Index217 faxing documents 141 hot box mailboxes 139 hot boxes 140 faxn 190 files call accounting 163 screen traces 180 system logs 171 temporary 178 trace 201 First Use Questionnaire 88 Freq1 tone definition fields 78 Freq2 tone definition fields 78 future delivering messages 168 future delivery 118 mailbox 118 future_delivery 118, 168 G gain_loud 168 gain_norm 169 greeting 204 greetings ended with # 175 integrated calls 170 per port 195 recording 168, 180 reviewing 168 sampling rates 160 GTD 67 guest mailboxes deleting 180 guest_defaults 119, 169 guest_max 169 guest_min 169 guests mailbox defaults 169 maximum mailbox 169 minimum mailbox 169 guide purpose 5 H H token 205 hang up mailbox 119 hanging up on user 172 supervised 196 hangup_supervision 196 hangups supervised 196 hardware interrupts 170 his 159 hold active 160 disabled 164 please hold prompt 177 time between transfer at- tempts 183 HOLD.VOX missing 183 host computers setting up 145 Host program 206 HOST.COM 143 hot box 191 hot box mailboxes 139 hot boxes 140 hot_box 118, 191 I i character code 84 idle ports 184 ignoring loop current 170 immediate record character code 84 import utility 179 incoming faxes 191 incoming calls configuring 113 information system 5 installation support 7 installation checklist Amanda Company voice boards for Norstar 9 installing Amanda 57 Amanda Company voice boards for Norstar 19 clients 151 LAN cards 53 integration DTMF digits 200 greetings 170 MF digits 200 pulse 200 integration patterns 204 2-digit extensions 81 3-digit extensions 81 4-digit extensions 81 7-digit extensions 81 character codes 83 integration_greeting 170 intercom buttons Norstar 161 international sales 6 international support 6
218 Installing [email protected]/DOS interrupts hardware 170 IRQ Amanda Company voice boards for Norstar 12, 19 problems 207 irq 170 IRQ conflict 206 IVR 176 J jumpers Amanda Company voice boards for Norstar 18 K keys activating Amanda 177 keys, activating Amanda 160 keys, activating range of mail- boxes 179 keys, activation 192 L LAN cards installing 53 language configuring 115 prompts 178 lcoff 170 lcvalid 170 lcwait 171 length messages 172 Name and Extension re- cording 174 security codes 181 line loop start 200 list comment recording 164 list_delay 171 locking database records 165 log files 171 logging mailbox information 186 mailboxes 174 messages 174 system information 171 logical serial ports 198 lognam 171 logons multiple 193 loop current 200 drop 171 ignoring 170 off 170 loop start line 200 lpt_port 171 LPT1 171 M mailbox log 186 mailboxes activating 179 caller instructions 118 company greetings 118 created as read-only 165 default 117 default templates 166 deleting 180 direct messaging 119 employee directories 118 future delivery 118 guest default template 169 guest defaults 119 hang up 119 hot box 118 hot boxes 139 logging information 186 maximum for guest 169 messages from other users 176 minimum for guest 169 operators 117 PCPM 118 sending messages to 175 templates 119 mailboxes, multiple logons from clients 193 managing waiting calls disconnects 208 manual purpose 5 Max Times notification 205 max_dl_inits 172 max_local_extension 190 max_ports 172 max_prompt 172 maximum time Name and Extension re- cording 174 recording a list comment 164 maximums number of ports 172 ports for Dialer 192 menu post-record 168 menus port-recording 180 recording 180 repeated 172 repeating 184 message log 174
Index219 messages automatic deletion 178 configuring 114 continuous play time 182 deleting 178 delivered in future 118 delivery in future 168 direct 119, 181, 196 forwarding date/time 182 left by other users 176 log 174 minimum length 172 No Button Free 207 order 177 play new first 177 purging 178 recording 168, 180 reviewing 168 rewind time 177 sampling rates 161 saving 172 sending 175 skip forward time 177 urgent 185 messages, storing voice re- sponses 176 messaging center 5 minimum length security codes 181 minimum time ignoring loop current 170 loop current drop 171 loop current off 170 messages 172 minimums ports for Dialer 192 ring’s off period 172 ring’s on period 173 minmsg 172 minoff 172 minring 173 modems bps rate 206 connecting computers 148 modes Amanda Voice Server 66 modified_call_screening 173 msg_log 174 multiple_clients 193 N n_clients 193 n_ochan 174 n_rings 196 nam_maxlen 174 names server 193 NETMODE 66 network cards installing 53 new installation configuring 112 new_send 175 NIC cards installing 53 NIC Configuration 209 No Button Free message 207 non_relay_ok 175 Norstar parameters 164, 184 Norstar features Priority Call 203 Norstar KSU using voice boards for Norstar and Amanda 9 Norstar, intercom buttons 161 notification configuring 115 dedicated 174 Max Times 205 restricted 116, 175 Type 205 notification records Ring No Answer 180 Notify Max Times 205 Notify Type 205 notify_restriction 175 NTEL smdi_type 199 O off ring time 172 Off Deviation tone definition fields 78 Off Time tone definition fields 78 off_dly 176 off-duty attendant 4 off-hook 176, 184 on ring time 173 On Deviation tone definition fields 78 on hold 162 On Time tone definition fields 78 on-hook 184 operator after message 168 operators mailboxes 117 options special 194 P pager problems with 205 parityn 197
220 Installing [email protected]/DOS partial_q_ok 176 partially supervised transfers 204 password 176 passwords 181 configuring 114 demonstration passwords 207 patterns integration 204 PBX files 81 PC clock synchronizing 164 PCPM 170, 191 after On Another Call re- ceived 161 mailbox for 118 peripheral waiting for 184 physical serial ports 198 play_from 176 play_new_first 177 play_skip 177 please_hold 177 port call accounting 163 resetting 201 SMDI 199 ports bps 197 COM1-COM4 198 company greetings 128 configuration port for NTEL 164 data bits 197 direct messaging 129, 196 employee directories 129 greetings 195 idle 184 in use 172 initial volume 169 lock up 203 LPT 171 maximum 172 maximum for Amanda Di- aler 192 minimum for Amanda Di- aler 192 no working 203 parity 197 printer 171 resetting 201 rings before answering 196 simultaneously off-hook 172 stop bits 198 positive voice control 186 post-record menu 168, 180 power conditioning 54 primary attendant 4 printer LPT port 171 printers configuring 115 Priority Call feature 203 problems demonstration password 207 IRQ 207 new 201 No Button Free 207 port lock up 203 ports not working 203 product_activation_key 177 programming special options 194 programs Host/Remote 206 prompt transferring caller to user’s mailbox during 411 183 prompt_file 178 prompts for recording 163 language 178 recording 180 sampling rates 161 prompts, wrong one heard 207 protecting Amanda 54 purge 178 purging messages 178 purposes Amanda 4 Q questionnaire first use 88 standalone version 90 voice server version 100 R r character code 84 ramdisk 178 rangex 179 rangex_key 179 read-only mailboxes 165 receptionists mailboxes 117