Amanda Work Group 7xx Installation Manual

							Chapter 5: Installing Amanda Software 61
UPDATE MENU
                                                                   
[email protected]/DOS Version 7.xx Revision X using BI-NTEL
      style boards appears to be installed on this machine.
      Select the type of installation that you want to be performed.
      Use the arrow keys to make a selection; then press Enter.
               Update existing [email protected]/DOS 7.xx Rev. X  
               Test configuration of this machine only        
               Exit this installation program now             
                                                                   
5. In any case, select the first option on the menu then press Enter.
6. The next screen asks whether you are installing Amanda as a standalone 
system or as a voice server.
                                                                   
   [email protected]/DOS can be installed as a networked Voice Server,
   integrated with a local area network (LAN), or as a stand-alone system.
   If you elect the Voice Server installation, you must have a properly set
   NE2000 compatible Ethernet LAN adaptor installed in this machine prior to
   installing this software.
   [If you install the LAN adaptor, it MUST be set for IRQ 10 and I/O
   address 340, AND you MUST have your MS WORKGROUP ADD-ON FOR DOS disk]
   Select the type of configuration that you want to be performed.
   Use the arrow keys to make a selection; then press Enter.
    
        No LAN card.  Configure Stand-alone system.                  
        The LAN card is installed.  Configure Voice Server system.   
        Exit.  I need to install the LAN card first.                 
     
						

							62 Installing [email protected]/DOS
If you plan to use Amanda client software to configure Amanda and 
allow users to access messages from their computers as well as their 
telephones, you need to install Amanda as a voice server, select the sec-
ond option “The LAN card is installed. Configure Voice Server system.” 
Before installing this software, you must have:
 A NE2000-compatible Ethernet LAN adapter properly installed in 
this computer
 Your MS Workgroup Add-on for DOS disk at hand
If you plan to configure Amanda from this computer and allow users to 
access messages only from their telephones, select the first option “No 
LAN card. Configure Stand-alone system.”
7. The next few screens display information about your computer and the 
installation. Follow the directions on the screen. 
If everything is OK, the installation can continue. Otherwise, the instal-
lation stops.
The first screen of the following examples appears only for new installa-
tions. If you are installing Amanda as a standalone system, some screens 
will have less information than the examples.
                                                                   
  Since this is a new installation, a new CONFIG.SYS file will be
  created; you do not need to take any action yourself.
 
           Press [Esc] to quit, any other key to continue ...   
                                                                    
						

							Chapter 5: Installing Amanda Software 63
                                                                   
Checking your computer for the proper components and conflicts . . .
Verifying computer processor type  . . .  OK
Verifying the video adaptor type . . . .  OK
Verifying total amount of memory . . . .  OK
Verifying total conventional memory. . .  OK
Verifying operating system version . . .  OK
Verifying sufficient free disk space . .  OK
 
         Press [Esc] to quit, any other key to continue ...  
 
                                                                   
                                                                   
  Please note that you have the following additional components . . .
  Serial port COM1 at address  : 1016
  Serial port COM2 at address  : 760
  Serial port COM3 at address  : 744
  Parallel port LPT1 at address: 888
  Video Adaptor Card type      : VGA (Video Graphics Array)
  Video Monitor Display type   : Color
  Available disk space         : 176295936
 
           Press [Esc] to quit, any other key to continue ...  
 
                                                                    
						

							64 Installing [email protected]/DOS
                                                                   
      Your original installation of [email protected]/DOS 7.xx Revision X
      is nearly finished.
      The system will next reboot and the initial memory configuration
      will begin.
      Next, the network portion of the Voice Server will be installed.
      Finally, since this is a new installation, the SETUP program will
      run automatically to create a configuration file with all default
      values for you.  Last, the system will reboot again and Amanda
      will be started.
  REMOVE INSTALLATION DISK 5 of 5 FROM DISK DRIVE.
  Press any key to continue ...
                                                                   
If the installation proceeds, you will be asked to insert each of the five 
installation disks into your floppy disk drive in order.
If you selected a networked Voice Server installation, you will also be 
asked to install the MS-NETWORK files required to connect your 
[email protected]/DOS Voice Server to the network. You will be 
asked to remove the disk labeled “Microsoft Workgroup Add-On for 
MS-DOS, Disk 1 - Setup” from its sealed envelope and insert it in your 
floppy disk drive. 
Opening the sealed envelope indicates your acceptance of the Microsoft 
software license terms shown on the inside cover of the User’s Guide for 
Microsoft WORKGROUP ADD-ON MS-DOS included in your package.
During the installation process, your computer will reboot once or twice.
8. Follow the directions on the screens. Eventually, a screen informs you 
that “ This completes the installation….”
N
OTE:If this is an upgrade or a reinstallation, the installation pro-
gram does not update your existing CONFIG.SYS file. 
However, it suggests that you change your CONFIG.SYS  
						

							Chapter 5: Installing Amanda Software 65
to work better with Amanda. 
It recommends that you reset the DOS environment mem-
ory size to an amount based on the information you provid-
ed about ports during the installation. 
For example, if the program suggests a setting of 346, you 
should add or change the /E parameter in your SHELL 
statement. It might look like the following:
SHELL=C:\COMMAND.COM /E:346 /P
The installation program also suggests that you remove the 
EMS memory limit allocated for your memory manager (if 
that manager is EMM386.EXE). 
For example, suppose the DEVICE statement for 
EMM386.EXE is similar to the following:
DEVICE=C:\DOS\EMM386.EXE 272 …
You remove the 272. The EMS memory limit is the only 
solitary number in the DEVICE statement.
9. Set up Amanda to work with your telephone switching system and 
according to your voice mail preferences.
See “Chapter 6: Defining Tone Patterns” to define tone patterns and 
“Chapter 8: Configuring Amanda” to set Amanda’s configuration 
options.
Updating Amanda
If you are upgrading Amanda software, the installation screens are 
somewhat different from the new installation described above. Follow the 
directions on the screen, and the installation process should go smoothly.
If the installation program recommends changes to your CONFIG.SYS file, 
you need to make these changes yourself. The installation program does 
NOT create a new CONFIG.SYS file for you because commands you added 
or changed to run your system could be replaced.
If you installed Amanda as a standalone only, change C:\CONFIG.SYS, the 
CONFIG.SYS file in the root directory. 
						

							66 Installing [email protected]/DOS
If you installed Amanda as a voice server, make the recommended changes 
to both C:\AMANDA\DOSMODE\CONFIG.SYS and 
C:\AMANDA\NETMODE\CONFIG.SYS. Depending on the mode in which 
you run Amanda, the CONFIG.SYS file (and other files) are copied to the 
root directory (C:\) from either C:\AMANDA\DOSMODE or 
C:\AMANDA\NETMODE. Changing the CONFIG.SYS in the root 
directory only is like not changing the file at all because it will be replaced 
every time you start Amanda. 
						

							Chapter 6:
Defining Tone Patterns
Using Tone Files
To work in a variety of telephone environments, Amanda must detect the 
tones that indicate line conditions, such as busy, reorder, or hang-up. Having 
fixed configurations for all possible environments would be impossible. So, 
the voice board must be programmed to detect the tones for your system. 
Amanda comes with tone files that work with most Norstar KSUs.
This chapter explains how to program a Amanda Company voice board to 
understand those tones only if your system is not working correctly. Use the 
KSU with Amanda to find out. Use Setup (and SmartCall, the utility for 
defining tones) only if necessary.
Amanda Company voice boards for Norstar require two files, one for the 
Global Tone Detection (GTD) tones and one for Call Progress Monitoring 
(CPM) tones. These files must be named 1001.GTD and 1001.CPM.
GTD tones let Amanda know that a caller has hung up after an inbound call. 
A central office (CO) line usually returns a dial tone, and a PBX or KSU 
usually returns a reorder (or fast busy) tone. If you program these tones as 
GTD tones, the hang-up can easily be detected.
Call Progress Monitoring (CPM) tones let Amanda know the status of the 
outbound calls that she monitors. Amanda monitors their progress to 
determine their outcome. You usually program several CPM tones. For 
example, the line might be busy, the operator might intercept the call, or a 
fax tone might be generated. 
						

							68 Installing [email protected]/DOS
In general, GTD tones are detected while messages are being played or 
recorded and during the collection of DTMF digits. CPM tones are detected 
only during the progress analysis of an outbound call.
Defining Tones with SmartCall
The Setup utility runs another utility, named Diag, to “learn” the tone 
patterns for ringing, busy, hang-up, and reorder (also called fast busy). 
However, Diag provides a lot more functionality that just tone definitions. 
The only part of Diag in which you are currently interested is the Scan Ctrl 
option on the SmartCall menu. 
Before running the Diag utility, you should satisfy the following 
requirements:
 Verify that the extension to which that port is connected is not in any 
hunt group, and does not have any call forwarding programmed.
 Define a non-Amanda extension that has a telephone connected, is 
not forwarded, and will not be answered. This becomes your Ring 
No Answer (RNA) test station.
To run Setup and Diag:
1. If Amanda is running, shut down the Amanda system:
a. Press Alt+S (if Amanda is running as a standalone) or s (if 
Amanda is running as a voice server).
b. Type in the password. (The default is AMandA with only the 
first two and the last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
2. Change to the AMANDA directory—unless you are there already. At 
the DOS prompt, type:
CD C:\AMANDA
Then press Enter. 
						

							Chapter 6: Defining Tone Patterns 69
3. Now that the DOS prompt reads C:\AMANDA, type:
SETUP
Then press Enter.
The Amanda Configuration Utility menu appears.
4. From the Configuration Utility menu, press 2 to select Telephone Sys-
tem Tone Patterns.
The Diag main screen appears.
Diag Main Screen with SmartCall Menu Selected
5. Press Right Arrow three times to select the SmartCall menu.
6. Press Down Arrow twice to select Scan Ctrl from the menu. Then press 
Enter. 
						

							70 Installing [email protected]/DOS
The Scan Control screen appears.
Scan Control Screen
To provide the CPM and GTD file names and set options that control 
how the tones are learned:
1. Replace the CPM filename (TONE) with 1001 then press Enter. 
2. Replace the GTD filename (TONE again) with 1001 then press Enter. 
3. You might want to reset some of the other options:
TELCO 
RoundingControls whether tone frequencies are rounded.
Use NO to use the actual tone frequencies found dur-
ing the SmartCall scan. 
Use YES to round the frequencies to the nearest TEL-
CO frequency boundary. 
If there might be a large variation or error in the fre-
quency being learned, perhaps due to an unregulated 
CO environment, use YES. Otherwise, always use 
NO.
Scan To and 
Scan FromControl the frequency range over which SmartCall 
monitors for tones. The frequency range of the tele-
phone port is 300Hz to 3300Hz. To scan this range 
would take several seconds. However, most CPM 
and GTD tones are in the range 300Hz - 1000Hz, the 
default range, which takes much less time to scan. 
Expand the range if:
 The frequency of the tone is known to be or sus-
pected to be greater than 1000Hz
 The scan produces no tone frequency