Amanda Work Group 7xx Installation Manual

							Chapter 6: Defining Tone Patterns 71
4. After setting all the necessary options, press F2 to save your choices.
5. Press Esc to return to the Diag main screen.
N
OTE:Amanda will not run properly without the 1001.CPM and 
1001.GTD files. These files must be in the C:\AMAN-
DA\PBX.DB directory. If you run Diag from C:\PLAT-
FORM, instead of from the Setup utility, it cannot find the 
1001.CPM or 1001.GTD files and creates new ones in 
C:\PLATFORM. It is best to always run Diag from Setup.
Step SizeDetermines the size of the frequency step SmartCall 
uses when scanning the defined range. Currently 
fixed at 10Hz to provide a high resolution of frequen-
cies.
Cadence DevDefines the percent of deviation to be used for the pa-
rameters, such as 1st On Time Deviation and 1st Off 
Time Deviation, when SmartCall creates the tone 
definition for the tone being learned.
Min RepSets the number of repetitions of a tone’s cadence to 
be detected before the SmartCall learn process can 
terminate. Specifying a higher number of repetitions 
gives greater accuracy in determining On and Off 
times, but it requires a much longer learn time. 
						

							72 Installing [email protected]/DOS
To learn CPM or GTD tones:
1. From the SmartCall menu, select Define CPM or Define GTD. Then 
press Enter.
The Call Progress Definition or the Global Tone Definition screen 
appears.
Call Progress Definition Screen
2. Press Page Down or Page Up until you locate a page for the tone.
3. Press F3 to learn the tone.
The SmartCall frequency and cadence screen appears on top of the main 
screen. 
						

							Chapter 6: Defining Tone Patterns 73
SmartCall Screen
4. Depending on the type of tone, you will either:
 Just press Enter.
 Type a telephone number in the Number field in the upper right cor-
ner of the SmartCall screen then press Enter.
outdial codeType the outside line access and telephone num-
bers for a connection to test for tone patterns 
(such as the time or weather number). For exam-
ple:
9,5551111
Then press Enter.
reorder codeType any dial code that generates a reorder tone 
pattern on the telephone switching system. Typi-
cally, invalid extension numbers work well, for 
example, 555 generally works. If not, try 444 or 
777 or any number that generates a fast busy tone 
pattern.
Then press Enter. 
						

							74 Installing [email protected]/DOS
The scan starts and SmartCall updates the frequency bar graph and the 
cadence squarewave at the bottom of the SmartCall screen. The current 
scan frequency value appears in the Scan Freq field and the energy mag-
nitude detected at this frequency appears in the Data field.
N
OTE:The data value is a relative energy indicator. Do not 
use it as an actual signal strength measurement.
When SmartCall detects a tone, it beeps as long as the tone is present 
(On Time). This might give you a “feeling” for the cadence and approx-
imate durations and help you select the best result when the scan pro-
duces more than one result.
As the scan terminates, the Scan Results screen displays the first result.
Scan Results Screen
5. Press Page Down (and Page Up) to check for additional results. An End-
of-File message appears when you reach the last result. 
For the reasons why you might find more than one result, see “Reasons 
for Multiple Results” on page 79.
RNA station 
numberType a non-Amanda extension that has a tele-
phone connected and is not answered. If voice-
announce or call-announce is enabled, remember 
to enter the extension plus the additional digit or 
digits that force the extension to ring. For exam-
ple, if the RNA test station is 112, type:
1121-
Then press Enter 
						

							Chapter 6: Defining Tone Patterns 75
6. Select the best result—if there is more than one. Use the following 
rules:
 The first result permits the fastest detection of the tone. If the Cnt 
field for the first result is greater than 1, use it.
 If the Cnt field for a result is 1, the result was observed only once 
and might be suspect.
 Sometimes a result transitions from one pattern to another. In this 
case, it is a good idea to ignore the transition result and take the last 
result.
 If listening to the beeps during the scan gives you a “feeling” for 
the overall cadence, use this information to help you select a result.
7. While the selected result appears in the Scan Results screen, toggle the 
Save field to YES by pressing the spacebar.
8. Press F2.
The Call Progress Definition or the Global Tone Definition screen reap-
pears.
9. Fill in the Type and Event fields using the following information. (The 
rest of the fields should have been filled in automatically. However, they 
are described at the end of this section in case you need to adjust them at 
some point in time.) 
						

							76 Installing [email protected]/DOS
10. Press F2 to copy the selected result to the 1001.CPM or 1001.GTD file.
11. Repeat these procedures for additional tones.
TypePress the spacebar until the type of tone to be learned appears 
on the screen. Be careful using this screen—and especially 
this field. There is no way to lock a definition so you can ac-
cidentally change the contents of the current definition and 
not remember what its previous value was.
For CPM: Defines the general type of CPM tone:
1 = Dial tone (line is available)
2 = Busy (line unavailable)
3 = Reorder (line unavailable)
4 = Ring No Answer (telephone is ringing)
When the CPM tone type is a ringback tone, the learning pro-
cess terminates after the number of rings for a Ring No An-
swer.
For GTD:  Not Used.
EventType a tone ID number.
For CPM:  Use one of the following PCPM numbers:
For busy/reorder tones: 7
For no answer: 8
For no response: 9
For connected: 10
For operator intercept tones: 11
(Don’t use 12 for fax tones; Amanda expects to find the 
fax tone in the GTD file.)
For GTD: A PCPM number from 13 to 36. 
						

							Chapter 6: Defining Tone Patterns 77
To  e x i t  D i a g :
1. From the Misc menu, select Sign Off then press Enter.
(Use the arrow keys to move to the Misc menu.)
A confirmation box appears.
2. Press Down Arrow to select YES then press Enter.
N
OTE:If your PBX or KSU user’s manual lists tone information, 
you can type it directly into the fields in the Call Progress 
Definition and the Global Tone Definition screens.
Tone Definition Fields
Definition FieldExplanation
TypeFor CPM: Defines the general type of CPM tone:
1 = Dial tone (line is available)
2 = Busy (line unavailable)
3 = Reorder (line unavailable)
4 = Ringback (telephone is ringing)
When the CPM tone type is a ringback tone, the learning process 
terminates after the number of rings for a Ring No Answer.
For GTD:  Not Used.
C
AUTION:Be careful using this screen—and especially this field. 
There is no way to lock a definition so you can acciden-
tally change the contents of the current definition and 
not remember what its previous value was.
EventThe tone ID number for the event being learned.
For CPM:  Use one of the following PCPM numbers:
For busy/reorder tones: 7
For no answer: 8
For no response: 9
For connected: 10
For operator intercept tones: 11
(Don’t use 12 for fax tones; Amanda expects to find the fax 
tone in the GTD file.)
For GTD: A PCPM tone number from 13 to 36. 
						

							78 Installing [email protected]/DOS
Freq1The first frequency of a dual frequency tone or the only frequency 
in a single frequency tone. 
N
OTE:When set to zero, the tone’s frequency is ignored during 
the detection process. (Only its cadence is considered.) 
Freq2The second frequency of a dual frequency tone; zero otherwise.
EdgeFor CPM:  Not used.
For GTD:  Specifies whether the GTD event is queued at the begin-
ning of the tone (leading edge) or after the tone has ended (trailing 
edge).
1st On TimeThe number of milliseconds that tone energy is on the line for the 
first cadence period.
1st On DeviationThe percentage of deviation allowed in the 1st On Time when mea-
sured by the voice board. 10% is a good working value.
1st Off TimeThe number of milliseconds that the line is silent after the 1st On 
Time.
1st Off DeviationThe percentage of deviation allowed in the 1st Off Time when mea-
sured by the voice board. 10% is a good working value.
2nd On TimeThe number of milliseconds that tone energy is on the line after the 
first cadence period. 
2nd On DeviationThe percentage of deviation allowed in the 2nd On Time when mea-
sured by the voice board. 10% is a good working value.
2nd Off TimeThe number of milliseconds that the line is silent after the 2nd On 
time.
Tone Definition Fields (Continued)
Definition FieldExplanation 
						

							Chapter 6: Defining Tone Patterns 79
NOTE:Set all of the 2nd On and 2nd Off options to zero unless the 
tone is a dual cadence tone.
Reasons for Multiple Results
The common reasons for multiple results using any PBX or KSU are:
 Different PBXs can have one cadence period different from all the 
others. A good example of this is the Panasonic PBX busy tone 
which has the timing: 500ms on, 500ms off, 500ms on, 750ms off, 
500ms on, 500ms off. The 750ms Off Time only occurs once in an 
otherwise standard busy signal cadence.
 Some tones may have a shortened 1
st On Time before the normal ca-
dence stabilizes, for example: 120ms on, 250ms off, 250ms on, 
250ms off, for a reorder tone.
 Sometimes a tone is on the line for less time than the duration of the 
scan. Several PBXs use dial tone only for a few seconds while wait-
ing for DTMF digits. If no digits arrive, then another tone (usually 
reorder) informs the user to hang-up since the time for dialing has 
expired.
 Some noise on the line (especially with CO lines) can cause a false 
cadence measurement since the voice board is analyzing energy 
transitions from silence to sound and vice-versa.
2nd Off DeviationThe percentage of deviation allowed in the 2nd Off Time when 
measured by the voice board. 10% is a good working value. 
Repetition CountFor CPM:  Not used.
For GTD:  Specifies the number of times a GTD cadence is to be 
detected on the line before queuing the GTD digit or event.
Tone Definition Fields (Continued)
Definition FieldExplanation 
						

							80 Installing [email protected]/DOS