Amanda Work Group 7xx Installation Manual

							Chapter 2: Installing Amanda Company Boards 21
The next figure shows how to connect the telephone switching system to the 
voice ports on the computer.
Connecting the Cables
The length of twisted pair cables connecting the telephone sets and Amanda 
ports to the KSU should not exceed 250 ft. Increasing the length of the 
cables can cause background noise.
Voice Ports 
Phone Switch Telephone
tline-R.cad
12
3
4 
						

							22 Installing [email protected]/DOS 
						

							Chapter 3:
Programming Your   KSU
Selecting a   KSU
Amanda works with the following KSUs:
 616 DR5 DS
 824 DR5 DS
CICS DR1
MICS R1
For more details, see “KSU Support” on page 2.
Setting Up the KSU
Later in this chapter, you will find tables for each KSU type. Each table lists 
the programming menu options on the left and the settings to be used with 
Amanda on the right. This section explains why The Amanda Company 
requires some of the settings that appear in the tables. Read this section as a 
general overview; then configure the KSU using the tables.
For additional information on programming your Norstar KSU, refer to your 
Norstar Installer Guide or System Coordinator Guide or contact the installer 
of your Norstar telephone system. 
						

							24 Installing [email protected]/DOS
Startup Templates
Upon Startup, your Norstar KSU has four templates available:  Square, 
Centrex, Hybrid, and PBX. If you plan to have Amanda access outside lines 
for paging, notification, fax, or other applications, setup will be simpler if 
you choose the Hybrid or PBX template.
Ports
When you install Amanda you must select which Norstar station ports to 
connect to the ports on the voice processing boards in your Amanda system. 
You should not connect your Norstar system’s Prime Telephone port (usually 
DN 221) to Amanda because Amanda will not know how to process calls 
sent to this telephone port by the Norstar system itself. As a standard 
practice, many installers choose the last group of 4, 8, 12, or 16 station ports 
on the Norstar for the Amanda system.
You must configure all of the incoming lines that are to be answered by 
Amanda to ring at the first of the Norstar station ports connected to Amanda. 
The remaining ports connected to Amanda must not have ringing enabled for 
any lines. Each Norstar port must forward busy calls to the next port, 
forming a hunt group. On ring-no-answer, calls should be forwarded to the 
operator.
Each port must have:
 One intercom key
 Intercom as its prime line
 No paging features enabled
Each Norstar port connected to Amanda should have a name (such as 
AMANDA) which will allow station set users to recognize calls from 
Amanda. 
						

							Chapter 3: Programming Your KSU 25
Lines
Each incoming line (usually from the CO) to the Norstar KSU can have a 
name. For example, on the 824, the default name for Line 1 is Line001. 
None of the incoming lines can have the same name as any of the following:
 Another line. Line names must be unique.
 Any of the sets/telephones. The set names are copied into the mail-
box Set Name fields by Autocreate. They can also be entered man-
ually.
 A mailbox. A mailbox’s “name” is its number, which ranges from 0 
to 99,999,999.
If you are using tenant services, read “Sharing Amanda” on page 121 for 
more information about the line names used with tenant services.
Hands Free
For integration between the Norstar system and the Amanda system to work 
properly, all of the station sets on the Norstar must be configured with Hands 
Free Answerback set to Yes. This allows the Norstar to report correctly to 
Amanda whether the call was actually answered by the intended party. In 
addition, each of the station sets on the Norstar must be identified with a 
unique set name.
Set Relocation
The Set Relocation feature must be disabled. This seemingly harmless 
feature can cause unpredictable results for Amanda when it is enabled.
Dialing Filters
After Amanda is up and running, use the Norstar system’s Dialing filters to 
restrict the station ports used by Amanda as tightly as possible. This 
restriction (consistent with your call processing applications) prevents 
possible long distance toll fraud. 
						

							26 Installing [email protected]/DOS
DNs and the Hunt Group
Be aware that: 
 All DNs connected to Amanda must be in consecutive order (for ex-
ample, 41, 42, 43, and 44).
 Norstar must circular hunt for all DNs except the last one connected 
to Amanda, which is dedicated to the Message Waiting Indicator 
(MWI) and outcalling activity.
 The last port connected to Amanda should forward on busy to the 
first port connected to Amanda.
Extensions
The KSU extensions that are connected to the Amanda Company voice 
board for Norstar ports should be set up to receive the rings and not to 
receive the indicator messages for external calls. This setting can be changed 
from the system configuration menu of the KSU. 
For extensions that will receive calls from external lines, you should select 
Line Access and set Line Assignment to Ring Only. Each extension requires 
that this setup be done for all external lines. When this setup is not done, the 
voice mail application receives a loop drop event when the operator makes a 
supervised transfer to the voice mail system.
N
OTE: Do not connect the first Norstar extension (usually exten-
sion 221 or 21—depending on your KSU) to voice mail. 
This extension is the control set and, by default, handles 
certain holds, parks, and so forth which may be more appro-
priately handled by a live attendant.
Ensuring Consistent Integration
Amanda must know the DNs of the extensions connecting her to the Norstar 
system. If Amanda and Norstar are not set up in a consistent manner, 
integration failures can result under light to moderate call traffic.
The tables instruct you to use the following approach:  Amanda’s ports are 
named on the Norstar KSU, for example, AMANDA1, AMANDA2, and so 
on. Then you must create an Amanda mailbox for each of the DNs using its 
proper Set Name.  
						

							Chapter 3: Programming Your KSU 27
Integration works because Amanda does both of the following:
 Looks up the Set Name to get the mailbox number
 Determines whether the DN is one of her own ports by checking the 
configuration option smdi_base_port and the number of ports
This paragraph explains an alternative approach: Amanda’s ports are 
numbers on the Norstar KSU. Amanda’s own ports are not included as 
mailboxes. This is the simpler approach, but it is not in the tables because 
installers commonly name voice mail ports on Norstar KSUs. When 
Autocreate runs on a properly configured Amanda, mailboxes are not 
created for Amanda’s own ports. Integration works because the calls arrive 
with the required numeric identification. Using this approach means that you 
do not follow the tables exactly in the section on Names.
C
AUTION:Mixing and matching from the two approaches 
does not result in a working system.
Starting and Ending Programming
This document is designed to make programming a Norstar KSU for use 
with [email protected]/DOS as easy as possible. This section explains 
how to start and stop a programming session, what templates to use, and 
what settings to select. Use the key to understand why some settings are 
underlined and italicized.
To start programming a Norstar KSU:
1. Press Rls, press Feature, dial **CONFIG (266344).
2. Dial the password. The default is CONFIG (266344). (The Norstar 
installer may have changed it.)
3. The templates below show the soft key layout for various telephone 
sets.
Use Heading or Left Arrow to move up the hierarchy of heading and 
subheadings. 
Use Show or Right Arrow to do either of the following:
 Move down the hierarchy of headings or subheadings 
						

							28 Installing [email protected]/DOS
 Begin programming for a heading or subheading. 
Use Next (Down Arrow) or Back (Up Arrow) to move to the next or 
previous heading, subheading, or setting. 
To end a programming session:
 Press Rls to end the session. 
Using the Templates
These templates show you what buttons on the 7310 and 7208 telephone sets 
to use while programming the MICS, CICS, 616, and 824.
7310 Template: Program the 616, 824, MICS, and CICS R2.0
7310 Template: Program the CICS R1.0
Heading
BackShow
Next
Norstar Programming Overlay 
						

							Chapter 3: Programming Your KSU 29
7208 Template: Program the 616
Copy
Yes
Backspace
No
Change
Remove
Add
Default
Heading
Retry
Show

Back
Next
OKM7208 Programming Overlay 
						

							30 Installing [email protected]/DOS
Using the Programming Tables
This section contains a table for each of the Norstar KSUs that are 
compatible with Amanda. Each table shows the programming menu for a 
KSU and the settings required or suggested for efficient call management.
These settings are intended to be adjusted after the switch has been 
completely configured and installed! They are intended for Full, Auto 
Attendant configurations which include Out Calling Notification. 
Use the following key to understand what settings are required, suggested, or 
irrelevant to Amanda—according to current information.
Norstar switch programming changes may take as long as three minutes to 
take effect. Please be patient!
Key to Settings
Underlined TextSettings that are critical for proper Amanda 
operation. Enter them exactly as they appear 
(except for the underlining).
Plain TextSettings that are recommended for proper 
Amanda operation.
Italicized TextExample settings that you might enter or a line 
of the menu that might appear because of a set-
ting you entered. For example, you might be 
using 241-244 or 33-36 as the ports of a 
four-port system. You might name a line pool 
PoolA, or you might name a line 001 or 01.
Indicates that the setting requires your attention.
Where no setting is given, the setting is not 
important to Amanda. Set it according to the 
needs of your users or other system require-
ments.