Amanda Work Group 7xx Installation Manual

							Chapter 14: Configuration Reference 171
lcwaitThe minimum time after dialing a digit string before the voice board driver decides 
the loop current drop is an answer.
Number of hundredths of seconds (from 1 to 255) or the number -1 or 0. For example 
10 is .1 second. The default is 0.
When 0, the voice board’s default is used. The board default is 10 ms (.01 second).
When -1, this option is disabled and there is no minimum time.
The default appears in install.cfg as:
set lcwait 0
list_delayWhen a message is sent to a list, this is the delay between deliveries to mailboxes on 
the list. It has no effect on direct messaging or future deliveries. Slowing down the 
delivery rate makes sending to long lists less likely to slow down the system.
Number of tenths of a second. The default is 10 (which is 1 second). The range is 0 
to 255.
The default appears in install.cfg as:
set list_delay 10
lognamThe name of the file to be used as the system log file. It is stored in the C:\AMANDA 
directory. This log file contains start-up information, any execution error informa-
tion, DOS errors, disk errors, system actions, and shutdown information. 
The default filename is AMANDA.LOG.
N
OTE:
Since this file grows (slowly), archive or delete it once or twice a year when 
you perform preventative maintenance.
The default appears in install.cfg as:
set lognam AMANDA.LOG
lpt_portNumber of the printer port to which a printer is attached to Amanda. 
The default is 0, which means that no printer is attached.
While a printer can be attached to LPT ports 1, 2, or 3, use 1 for best results and at-
tach the printer to LPT1.
If you use a non-zero value, but no printer is attached, Amanda halts.
See also auto_report and auto_report_time.
The default appears in install.cfg as:
set lpt_port 0
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							172 Installing [email protected]/DOS
max_dl_initsThe number of ports that can go off-hook simultaneously and dial the telephone 
switching system initialization code.
The range is from 1 to the number of ports defined for Amanda. The default is 2.
The PBX file option dl_init (What to dial on each port after the system starts) works 
on the ports specified here.
The default appears in install.cfg as:
set max_dl_inits 2
max_portsNumber of ports in use on the Amanda system. This option needs to be set when the 
number of ports available is greater than the number of ports in use. For example, if 
you have a four-port voice board but are currently using only three ports, set this op-
tion to 3 to ensure that Amanda does not try to use the fourth port.
The default is 16. The range is 1-24. If you are using all the ports that your voice 
boards can support, it is OK to have a number here that is greater than the number 
of ports you have.
The default appears in install.cfg as:
set max_ports 16
max_promptThe number of times Amanda repeats menu options before hanging up on a user who 
is logged in to a mailbox.
Number from 1 to 9. The default is 2.
The default appears in install.cfg as:
set max_prompt 2
minmsgAmanda requires a minimum length for recorded messages. If a message is shorter 
than this, it is not saved. The most common reason for changing this parameter is 
when the Q() token is used and short answers are expected. If so, you should change 
this to 1 (0.1 seconds.) Otherwise, using a setting that is small results in an increased 
number of messages that contain only a hangup sound.
Number of tenths of seconds. The default is 10 (1 sec.).The range is 0 to 65535.
The default appears in install.cfg as:
set minmsg 10
minoffMinimum amount of time necessary for an inbound ring’s off period.
Number of tenths of seconds. The default is 7 (.7 seconds). The range is 1-655.
The default appears in install.cfg as:
set minoff 7
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							Chapter 14: Configuration Reference 173
minringMinimum amount of time necessary for an inbound ring’s on period.
Number of tenths of seconds. 
The default is 0 which tells Amanda to use the voice boards default (which is 2 for 
Denmark or Holland and 3 elsewhere). Otherwise, the range is 1-655.
The default appears in install.cfg as:
set minring 0
modified_call_
screeningWhen a mailbox has both call screening and called party identification on, this op-
tion controls whether Amanda announces only the name and extension of the called 
party or both that and the name and company of the caller. This is usually used only 
when more than one mailbox calls the same extension.
When call screening is on, Amanda plays the Call Screening menu when the tele-
phone is answered. Then the person who answers can accept some calls and reject 
others based on the information that he hears. Amanda treats the rejected calls as 
Ring No Answers.
Do not use Call Screening (modified or not) with a mailbox that performs unsuper-
vised (blind) transfers. These transfers have an H in the Extension field (for exam-
ple, 127H). When the call is unsupervised, no recording is played to the user.
True or False. The default is True.
When True, the person who answers hears the called party’s name and extension re-
cording. Amanda does not ask the caller for a “name and company.”
When False, the person who answers hears both the caller’s name and company and 
the called party’s name and extension recording. 
The following is an example where John (mailbox 111) and Mary (mailbox 112) 
share Extension 100. John is at lunch, and Mary is answering all calls at Extension 
100.
The caller enters 111 trying to reach John.
Amanda rings Extension 100 and Mary answers.
Amanda says, “This call is for John, Extension 111. To accept this call, press 1. To 
reject this call press 2 and hang up….” Mary presses 2. The caller hears John’s cur-
rent greeting.
N
OTE:
If a user wants Amanda to announce only for the caller’s name and compa-
ny, ID Call? should be NO (on Amanda standalone) or the Identify Called 
Party check box should be cleared (in Amanda Administrator for Amanda 
Voice Server).
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							174 Installing [email protected]/DOS
msg_logAmanda creates the specified file in the C:\AMANDA directory and logs:
The date and time every message is received
The date and time every mailbox is checked for messages along with the DTMF the 
user entered. 
The default is no filename, which means no log is written to. We recommend using 
MSG.LOG.
See also user_log. 
The default appears in install.cfg as:
set msg_log 
n_ochanAllows you to dedicate ports to notification. The default is 0 (no dedicated ports). A 
positive integer n dedicates the first n ports.
For example, when n_ochan is 2, ports 1 and 2 are dedicated and do not answer in-
coming calls. When using dedicated notification, be sure to direct incoming calls to 
ports 3 and up (in this case). 
Dedicated notification eliminates the notification collision (known as glare) caused 
when Amanda inadvertently begins a notification on a port receiving an incoming 
call. However, you can no longer use the port for incoming calls. 
When 0, Amanda does either roving or restricted notification (depending on the val-
ue of notify_restriction). With roving notification, Amanda starts with the last port 
in the hunt group and works backwards until she locates an idle port. Restricted no-
tification uses only one port, usually the last port in the hunt group. However, that 
port is not dedicated to notification. The port can still receive calls. 
N
OTE:
When using roving or restricted notification, program the ports to be in a 
linear hunt group (not a circular hunt group).
The default appears in install.cfg as:
set n_ochan 
nam_maxlenThe maximum number of seconds to allow for recording a mailbox’s name and ex-
tension. Amanda plays the name and extension recording to provide callers with in-
formation from the employee directory and to identify who is being called.
A number of seconds. The range is from 1 to 99. The default is 5.
See also box_idx and modified_call_screening.
The default appears in install.cfg as:
set nam_maxlen 5
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							Chapter 14: Configuration Reference 175
new_sendDetermines whether a user can send a message to more than one user, when those 
users are not part of a single list.
True or False. The default is True.
When True, a user can send a message to several mailboxes “on the fly.” When the 
user presses 4 to send a new message, then 1 to select a mailbox destination, Aman-
da asks for the “next mailbox or the # sign to finish.” When the user presses 3 to 
send, or 5 to send with verification, the message is sent to every mailbox that was 
entered.
When False, the user can send a message only to one mailbox or to a previously cre-
ated list of mailboxes.
The default appears in install.cfg as:
set new_send true
non_relay_okNormally a caller presses ## to end the greeting and leave a message. With this op-
tion, the caller can simply press # (unless the mailbox does relay paging which is 
activated by the #).
True or False. The default is False.
When True and the mailbox does not have a relay paging notification record, press-
ing # takes the caller to the end of the greeting.
When False, the caller must press ## to end the greeting. 
The default appears in install.cfg as:
set non_relay_ok false
notify_restrictionIf you specify a port, Amanda restricts notification to that port. However, the port 
still takes incoming calls. 
Use any port number or 0. 4, the default, means that restricted notification uses port 
4.
Restricted notification does not eliminate the possibility of notification collisions 
(known as glare).
If notify_restriction is set to an invalid value, Amanda detects that during startup, 
resets notify_restriction to the highest port number, and logs that fact. See also 
n_ochan.
The default appears in install.cfg as: 
set notify_restriction 4
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							176 Installing [email protected]/DOS
off_dlyAmount of time after a line goes off-hook before the voice board notifies Amanda 
that the line is off-hook.
Number of hundredths of seconds. The default is 50 (.5 sec.). The range is 1-6553. 
The numbers 0 and -1 have special meanings.
When 0, Amanda uses the voice boards default (which is also 50). 
When -1, there is no delay.
The default appears in install.cfg as:
set off_dly 50
partial_q_okDetermines what messages are saved when the Q() command is used to get answers 
from a caller.
True or False. The default is False.
When True, Amanda saves a message even if the caller hangs up before answering 
all the questions.
When False, Amanda does not save a message using the Q() command unless all the 
questions have been answered. 
The default appears in install.cfg as:
set partial_q_ok false
passwordSets the Amanda password. The password is case-sensitive, so uppercase letters are 
different from lowercase letters. That means that AMandA, Amanda, and amanda 
all represent different passwords.
Use a text string with a maximum length is 8 characters. The default is AMandA. 
If you use the null string (that is, no password), you must use a dealer password to 
operate and shut down Amanda.
The default appears in install.cfg as:
set password AMandA
play_fromWhen playing your messages, this option controls whether Amanda identifies the 
Amanda user who sent (or forwarded) each message. 
True or False. The default is False.
When True, Amanda indicates who sent an internal message before she plays the 
message. She plays the name and extension recording for the sender (if it exists). She 
says the mailbox number (for example, mailbox 1-4-7) when there is no recording. 
When False, Amanda only plays the message.
The default appears in install.cfg as:
set play_from false
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							Chapter 14: Configuration Reference 177
play_new_firstDetermines what message is played next when the user has logged on to his mailbox 
to play messages.
True or False. The default is False.
When True, pressing 1 plays the next new message and pressing 75 plays the mes-
sages in order, regardless of whether they have been heard.
When False, pressing 1 plays the messages in order and pressing 75 plays the next 
new message.
See also urgent_to_front which affects the order of the mailbox’s message.
The default appears in install.cfg as:
set play_new_first false
play_skipThe number of seconds to rewind or skip forward during message playback when a 
* (rewind) or # (skip forward) is pressed. 
The range is from 1 to 99. The default is 5. 
The default appears in install.cfg as: 
set play_skip 5
please_holdControls the use of the “Please hold” prompt.
True or False. The default is True.
When True, Amanda says “Please hold while I try that extension” before transfer-
ring a caller. 
When False, Amanda says nothing and immediately puts the caller on transfer hold.
The default appears in install.cfg as:
set please_hold true
product_activation_k
eyA number you receive from your Amanda Company sales representative to 
activate your system.
If you change the first board in your system, you need another product ac-
tivation key because the key is based on the serial number for the first 
Amanda Company board.
The default is 0, which means there is no product activation key.
The default appears in install.cfg as:
set product_activation_key 0
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							178 Installing [email protected]/DOS
prompt_fileSpecifies the language that Amanda uses when a call first comes in on a given port.
ENGLISH or SPANISH. The default is ENGLISH.
You can change the prompt file for that port “on the fly” using the L() command 
from the Token Programming Language. Amanda can also change the language 
prompts for that port based on the DTMF sent by the telephone switching system or 
the central office. 
The ENGLISH.BDX file contains the English prompts. SPANISH.BDX is also 
available. Please contact your Amanda Marketing Partner, Solution Provider, or 
sales representative for more information and pricing.
The default appears in install.cfg as:
set prompt_file ENGLISH
purgeControls how long messages that have been heard are stored before they are purged. 
Number of days. The range is from 0 to 99. The default is 0. 
If 0, no messages are purged. 
Otherwise, messages that have been heard are purged after the specified number of 
days. When users log in, Amanda tells them how many messages will be purged 
when they exit message mode. This number is the number of heard messages that 
have been stored longer than the number of days you specify here.
N
OTE:
Once a message is purged, there is no way to retrieve it.
The default appears in install.cfg as:
set purge 0
ramdiskName of the ram drive (if any) used for temporary files.
The default is the C drive. The range is a single uppercase character from C to Z.
Before you change this make sure that you have set up a ram drive using the RAM-
DRIVE.SYS program from DOS.
The default appears in install.cfg as:
set ramdisk C:
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							Chapter 14: Configuration Reference 179
range1
range2
range3
range4If you have a range key (for example range1_key for range1 or range2_key for 
range2), you can activate 10000 mailboxes. Ranges and range keys are used for 
third-party applications that program a range of mailboxes to perform certain func-
tions using the Token Programming Language. For more information, contact your 
Amanda Company sales representative.
You set this option to the first number in the mailbox range. This number must be a 
multiple of 10000. 
The default is 10000 for range1, 20000 for range2, 30000 for range3, and 40000 for 
range4.
See also range1_key, range2_key, range3_key, and range4_key.
The defaults appear in install.cfg as:
set range1 10000
set range2 20000
set range3 30000
set range4 40000
range1_key
range2_key
range3_key
range4_keyIf you buy a third-party application that was customized for Amanda using the To-
ken Programming Language, you import the mailboxes programmed for that appli-
cation with the import utility. 
Then, to activate that application, you set one of these options to the activation key 
(or range key) that allows Amanda to use those mailboxes. For more information, 
contact your Amanda Company sales representative. 
The default is 0, which means there is no key. 
See also range1, range2, range3, and range4, the options that you set to the first of 
the mailboxes that correspond to the range key.
The defaults appear in install.cfg as:
set range1_key 0
set range2_key 0
set range3_key 0
set range4_key 0
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							180 Installing [email protected]/DOS
record_menuControls Amanda’s use of prompts and menus before and after recordings.
True or False. The default is True.
When True, Amanda checks the values of begin_rec_prompt and end_rec_menu to 
determine what to say.
When False, Amanda does not prompt the caller to leave a message at the tone nor 
the user to record a greeting at the tone. She also does not play the post-record menu 
that allows the caller or user to review and re-record.
The default appears in install.cfg as:
set record_menu true
recursive_deletesControls whether Amanda deletes the guest mailboxes that were created for 
a mailbox at the same time the mailbox is deleted.
True or False. The default is False.
When True, when Amanda deletes a mailbox, the guest mailboxes that were 
created for that mailbox are also deleted. This deletion is recursive.
When False, only the mailbox is deleted. Its guest mailboxes remain avail-
able for use.
The default appears in install.cfg as:
set recursive_deletes false
rmt_rnaIn a notification record, when using W(0,P) or W(0,V) to wait for a pager or voice 
answer, the number for this option replaces the 0 and provides the number of remote 
rings that Amanda must hear before she decides that there is no answer. 
The default is 4. The range is 1 to 9. 
The default appears in install.cfg as:
set rmt_rna 4
screen_saveThe file in the C:\AMANDA directory in which screen traces are saved. Whenever 
you use screen trace, the data is saved to the designated file. Otherwise, the data ap-
pears only on the screen.
The default filename is SCREEN.OUT. 
The default appears in install.cfg as:
set screen_save screen.out
General Options (Continued)
Configuration OptionDescription