Amanda Work Group Installation Manual

							Chapter 10: Configuring Amanda 109
22)   Do you want Amanda to let the 
user know who the call is for?
(This is primarily for people who 
answer calls for more than one per-
son or share a telephone.)YESFrom the Mailbox win-
dow in Amanda Adminis-
trator, click the   
button after the mailbox 
box. Enter 997 in the 
mailbox List dialog box 
that appears.From the Options group box, select the 
Identify Called Party check box.
NOFrom the Options group box, clear the 
Identify Called Party check box.
23)   If YES to 22, do you want 
Amanda to let the user accept or re-
ject the call based on who it is for?YESFrom the Mailbox win-
dow in Amanda Adminis-
trator, click the   
button after the mailbox 
box. Enter 997 in the 
mailbox List dialog box 
that appears.From the Options group box, select the 
Call Screening check box.
NOUse the settings already specified for 
Screen Calls and ID Call? in questions 
15, 16, and 22.
24)  If YES to 23, do you want users 
to hear:
 Both who is calling and who 
the call is for.

Only who the call is for.BOTHIn the Setup utility, select
System Configuration 
Options→
Advanced 
Configuration→
 General 
(Settings).
Amanda parameter is 
modified_call_
screeningSet  modified_call_
screening 
to F
 for False.
ONLY WHO 
CALL IS FORSet  modified_call_
screening 
to T
 for True.
25)  Do you want to use a system or 
custom Name/Extension recording?
(The system recording says the 
mailbox number instead of the us-
er’s name. For example, if the user’s 
mailbox is 143, Amanda says “For 
mailbox 1-4-3.”)
N
OTE:
It is a good idea to have 
someone with a good 
voice make a Name/Ex-
tension recording for 
each user, so Amanda 
identifies users by name 
on the first day, even if 
you allow custom name/ 
extension recording.
SYSTEMFrom the Mailbox win-
dow in Amanda Adminis-
trator, click the   
button after the mailbox 
box. Enter 997 in the 
mailbox List dialog box 
that appears.From the Options group box, clear the 
Record Name & Extension check box.
CUSTOMFrom the Options group box, select the 
Record Name & Extension check box. 
Each user should make a recording. 
Until a user makes his recording, the 
system recording is used.
Voice Server Questionnaire (Continued)
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action 
						

							110 Installing [email protected]/DOS
26)  Do you want to log information 
about messages? If YES, the 
MSG.LOG file will store:
 The date and time every mes-
sage is received
 The date and time every mail-
box is checked for messages 
along with the DTMF the user 
enteredYESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Messages.
The Amanda parameter is 
msg_logSet the Log Info About Messages 
check box to T for True.
NOSet the Log Info About Messages 
check box to F for False, which is the 
default.
27)  Do you want to log information 
about accesses to mailboxes? If 
YES, the USER.LOG file will store 
the date, time, and mailbox when 
any mailbox is accessed by DTMF. 
This file can be analyzed for call 
distributions and accesses by dates, 
days, and times.YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Messages.
The Amanda parameter is 
user_logSet the Log Info About User Access 
check box to T for True.
NOSet the Log Info About User Access 
check box to F for False, which is the 
default.
28)  What password does the admin-
istrator want to use for Amanda?
(You may not want to write this 
down, but be sure that it gets reset. 
The default is AMandA with the 
first two and the last letter capital-
ized.)Write pass-
word here.In the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Password.
Amanda parameter is 
passwordEnter a password which contains no 
more than eight letters. Passwords are 
case-sensitive.
29)  What language should Amanda 
use for prompts, such as “Please 
hold…?”
(You can offer information in more 
than one language, ask for details.)ENGLISH
SPANISHIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
prompt_filePress F2 and select a language from 
the drop down list in the Language list 
box. ENGLISH is the default. If you 
do not select English, you must also 
install the prompts for the language.
30)  Will Amanda be connected to a 
printer so that you can print reports?YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
lpt_portSet the Printer Attached To LPT value 
to 1.
NOSet the Printer Attached To LPT value 
to 0, which is the default.
Voice Server Questionnaire (Continued)
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action 
						

							Chapter 10: Configuring Amanda 111
31)  Do you want to shut down 
Amanda for disk maintenance and/
or tape backups?YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
shutdownSet the Shutdown For Maintenance 
And Backups check box to T for True.
NOSet the Shutdown For Maintenance 
And Backups check box to F for False.
32)  If YES to 31), do you want 
Amanda to shutdown once a week 
or everyday?WEEKLY
Write a day 
and a time.In the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is 
shutdownSelect the Once A Week On [TUE] At 
[01:30] option. The default is Tuesday 
at 1:30 A.M.. You can specify a differ-
ent day from the TUE drop down list 
box. You can enter a different time in 
the 01:30 text box. Time value uses the 
24-hour format (HHMM).
DAILY
Write down 
the time. Select the Everyday at  op-
tion and enter the time at HHMM, us-
ing the 24-hour format.
33)   What words do you want the 
screen saver to display on the 
Amanda computer? 
(Write the words. The default is 
“Buy more Amandas.)Write a 
phrase.In the Setup utility, select
System Configuration 
Options→
General 
Configuration→
General Defaults.
Amanda parameter is
advertisingAt the Screen Saver Phrase text box, 
enter the phrase. Recommended 
length is up to 30 characters, but max-
imum length is 80.
34) When users don’t delete mes-
sages, they accumulate. Do you 
want to get rid of messages that have 
been listened to and have been 
around for a long time?
Be aware that deleted messages are 
gone forever.YESIn the Setup utility, select
System Configuration 
Options→
Advanced 
Configuration→
General.
Amanda parameter is
purgeSee Action for Question 35.
NOSet Amanda parameter purge 
to 0, 
which is the default.
35)  If YES to 34, write a number of 
days (from 1 to 99) after which a 
message that has been heard should 
be deleted.Write a num-
ber (1-99).In the Setup utility, select
System Configuration 
Options→
Advanced 
Configuration→
General.
Amanda parameter is
 purgeSet purge 
to x
, where x is the num-
ber of days (1-90) after being heard 
that a message is purged.
Voice Server Questionnaire (Continued)
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action 
						

							112 Installing [email protected]/DOS
36)  Do you want to use the hold 
music provided by The Amanda 
Company or hold music and mes-
sages of your own?The Amanda 
CompanyN/AAmanda plays C:\AMAN-
DA\HOLD.VOX by default.
YOUR OWNThere is no config option or mailbox 
field for this. 
To rerecord HOLD.VOX:
1. Shut down Amanda. 
2. At the DOS prompt (C:\AMAN-
DA), type:
COPY HOLD.VOX MU-
SIC.VOX
so you can use this file later. If 
you already have a MUSIC.VOX 
file, use another name.
3. Restart Amanda.
4. Using the telephone, log in to the 
system administrator mailbox 
(999), select 8 for the System Ad-
ministration menu, then 3 to 
record the busy-hold music. 
5. Make your recording. It becomes 
the file C:\AMAN-
DA\HOLD.VOX and is played 
by Amanda to callers on hold. 
6. If you create HOLD0.VOX, 
HOLD1.VOX, etc. Amanda 
plays them after HOLD.VOX if 
the extension remains busy. Each 
one is created as HOLD.VOX, 
and must be changed to 
HOLDx.VOX with a DOS 
command:
COPY HOLD.VOX 
HOLDx.VOX
Do the recording for the real 
HOLD.VOX (the first music/
message the caller hears) last.
Voice Server Questionnaire (Continued)
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action 
						

							Chapter 10: Configuring Amanda 113
Configuring a New Installation
Amanda has over 200 configuration options. They are what make Amanda 
so powerful and flexible. You will probably leave over 90% of those options 
set to their default settings. However, armed with the answers to the First 
Use Questionnaire, you should review the most commonly changed options 
(those in the General Configuration section of the Setup utility).
To set a new Amanda system’s general configuration options:
1. Run Setup as explained in “Chapter 6: Running the Setup Utility.”
The Work.Group/DOS Configuration Utility screen appears. 
2. To select System Configuration Options, press 4. 
The System Configuration menu appears. 
3. To select General Configuration, press Enter.
The General Configuration menu provides easy access to the configura-
tion options you are most likely to change.
4. Press I for Incoming Calls.
The Incoming Calls screen appears.
Options with bracketed settings [T] or [F] are like Windows check 
boxes. Using T for True is like checking a check box. Using F for False 
is like clearing a check box. Pressing the space bar toggles between T 
and F. Sometimes one check box is dependent on your selection for an 
earlier check box. For example, in the Incoming Calls screen, if you do 
not allow the caller to hold, the setting for active hold is ignored.
Options with settings that are in parentheses (*) or ( ) are like Windows 
option buttons. You make a selection from the group of options by typ-
ing an asterisk in front of any one of the options. (Typing a space 
removes an asterisk from one option; if there are only two options, the 
asterisk automatically moves to the other option.) 
						

							114 Installing [email protected]/DOS
5. For each check box, select T for True or F for False. 
Type an asterisk (*) to select an option button.
(Press F1 for help with any setting you aren’t sure about.)
6. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
7. Press M for Messages. 
						

							Chapter 10: Configuring Amanda 115
The Managing Messages screen appears.
8. For each check box, select T for True or F for False. 
Type an asterisk (*) to select an option button.
(Press F1 for help with any setting you aren’t sure about.)
9. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
10. Press P for Password.
The Password screen appears. Current Password is display-only. 
11. Type the new password for Amanda in the Enter New Password text 
box. 
						

							116 Installing [email protected]/DOS
12. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
13. Press G for General Defaults.
The General Defaults screen appears.
Language is an example of a list. Pressing F2 displays a list of choices 
from which you select the language to be used.
Sometimes options are dependent on your selection for other options. 
For example, in the General Defaults screen, only if you select the 
Restricted option button can you access the Port text box and type the 
number of the port to which notification is restricted. Likewise, only if 
you select the Shutdown For Maintenance And Backups check box is it 
important what days or time the shutdown occurs.
For more information about notification, see “Selecting a Type of Noti-
fication” on page 118.
14. For check boxes, select T for True or F for False. 
Type an asterisk (*) to select an option button.
Select the day of the week from a list.
Type numbers for the ports and times.  
						

							Chapter 10: Configuring Amanda 117
Type a phrase for the screen saver.
Press F1 for help with any setting you aren’t sure about.
15. Press F10 to save your settings and Esc to return to the General Config-
uration screen.
16. If you have installed Amanda as a Voice Server, press Esc to return to 
the System Configuration menu.
17. Press A for Advanced Configuration.
18. Press N for Network.
The Network Configuration screen appears. 
Press F1 for help with the settings. Type in the appropriate numbers and 
strings. If you type a space, the Setup utility interprets it as a zero.
N
OTE:To set the client_activation_key and n_clients, see “Adding 
Client Connections” on page 178. When n_clients is 0, you 
have only one client. This allows you to run Amanda Ad-
ministrator to control Amanda Voice Server. Both 
client_activation_key and the n_clients are read-only. You 
cannot edit these two using the Setup utility. 
						

							118 Installing [email protected]/DOS
Selecting a Type of Notification
Many telephones have message lights (also called message waiting lights) to 
let users know that they have unheard messages. You use notification records 
to turn the lights on and off. You can also notify users about waiting 
messages by paging them, calling their extensions, or calling them at an 
outside number.
Part of installing Amanda is selecting the type of notification:
Roving
 Dedicated
 Restricted
With roving notification, Amanda tries to use the last port in the hunt group 
(for example, port 4 on a 4-port system) for notification. If the last port is 
busy, Amanda tries the second-to-last port (for example, port 3), and so forth.
If, on your telephone switching system, the port that turns on the message 
light must also turn it off, you must have only one port perform notification 
(control voice notify, message lights, paging, and so forth). You must use 
dedicated or restricted notification, rather than the default roving 
notification.
With dedicated notification, one port is used:
 Only for notification
BUT that port
Cannot take incoming calls
Dedicated notification eliminates glare (the collisions between incoming 
calls and notifications). However, you have one less port for receiving calls.
With restricted notification, one port is used:
 Only for notification
AND that port
Can take incoming calls