Amanda Work Group Installation Manual

							Chapter 11: Faxing 129
SmartOne 1442 Faxmodems
fax_flow_control &K4
fax_direct_connect H1O0
fax_receive_reverse T
fax_reset &D3
fax_send_reverse F
Boca modem M144EW
fax_flow_control &K3
Detecting a Fax Machine Automatically
Amanda can detect and accept incoming faxes automatically.
To automatically detect and accept an incoming fax:
 The fax connect tone must be in the PCPM tone table.
The tone information is stored in C:\AMANDA\PBX.DB\1001.TON.
The tone must be one of the first four tones or frequencies defined, and 
it must be marked as a terminating tone. The PCPM code associated 
with the tone must be in the range 12-21.
 A mailbox (usually 994) must be set up to process faxes. To learn 
how to create and program that mailbox, see Administering Aman-
[email protected]/DOS.
 That mailbox must be specified in the hot_box configuration option.
Modifying the PCPM Tone Table
To modify the tone table for Brooktrout voice boards:
1. Run AccuCall Plus. 
For more information about AccuCall Plus, see “Using AccuCall Plus” 
on page 62. 
						

							130 Installing [email protected]/DOS
2. To detect a FAX tone, use the following:
All other values can remain at their defaults.
N
OTE:Remember to insert the FREQ1 value of 1100 into the filter 
table in one of the first four positions. Only frequencies in 
the first four positions are used for terminating tones.
Creating the Hot Box Mailbox
The Amanda Company recommends using mailbox 994 as the first hot_box, 
but you can use any valid mailbox. Use the Users screen of Amanda 
Standalone or the mailbox window of Amanda Administrator to create the 
mailbox that will process the PCPM tone. See Administering 
[email protected]/DOS for information about creating mailboxes.
NAME:FAX CNG TONE
TYPE:OTHER
TERMINATING:YES
CADENCE:NO
FREQ1:1100
FREQ2:NONE
PCPMCODE:12 (12 through 21 are acceptable)
QUICKCOUNT:400
ON TIME:528
OFF TIME:2976 
						

							Chapter 11: Faxing 131
Scenario #1: Blind transfer to fax machine
After calling Amanda, the caller presses the Start button on his fax machine 
during the Company greeting (or some other greeting). Amanda recognizes 
the tone and processes mailbox 994. mailbox 994 performs a blind transfer 
to the fax machine. The Extension field for mailbox 994 must contain the 
extension connected to the fax machine followed by an H (hangup).
Example Extension field:
1000H
where extension 1000 is connected to the fax machine
Scenario #2: Fax message left for user (who can view the fax using 
Amanda Messenger)
The caller dials a user and presses the Start button on his fax machine during 
the user’s greeting. Amanda recognizes the tone and processes mailbox 994. 
mailbox 994 tells Amanda to create a fax message for the user who was 
called. The Extension field for mailbox 994 contains tokens similar to the 
following:
Example Extension field:
@J(%P,’’,’%X%F-H’)
which translates as the following:
@ Indicates to Amanda that she is to perform token programming
J() token Command that allows a fax to be received as a file or as a 
message for a mailbox
%P Indicates that the owner of the most recently processed mailbox 
is to receive the fax message
’’Makes Amanda wait until a call rings into a fax port
%X System variable that contains the codes needed to transfer dial 
tone on the current port
%F The extension of the fax port being used
-H A hangup (after pausing a half second to complete a blind 
transfer) 
						

							132 Installing [email protected]/DOS
Setting the Hot Box Options
You must let Amanda know the mailbox that will process the PCPM tone by 
setting the hot_box configuration option.
To designate a mailbox to accept incoming faxes:
1. Run the Setup utility. At the DOS prompt, from the directory 
C:\AMANDA, type:
SETUP
Then press Enter.
2. From the main menu, press 4.
The System Configuration Options menu appears.
3. From the System Configuration menu, type:
A
(for Advanced Configuration).
4. From the Advanced Configuration menu, type:
H
(for Hot Boxes).
5. Select the number that corresponds to the PCPM code. 
6. Type the mailbox number next to the code.
Your typing replaces previous setting (by default -1 for no mailbox).
7. Press F10 to save. 
						

							Chapter 11: Faxing 133
Sending Faxes
If you are using Amanda as a voice server, you can install Amanda’s fax 
driver—Amanda Fax. You can use Amanda Fax from any Windows 
application that has a Print command. You can send documents, 
spreadsheets, pictures, or anything else that the application can print. You 
can:
 Fax an item to another location via Amanda Voice Server’s fax mo-
dem.
 Create a fax message to be mailed to users on your Amanda system.
 Save the item as a file that can be:
- Sent later as a fax via Amanda Voice Server’s fax modem.
For example, if you copy this file to Amanda Server using Amanda 
Monitor, you can fax it to callers.
- Imported as a fax message.
To fax documents via Amanda Voice Server or create fax messages to be 
sent via Amanda Messenger, you need a fax modem attached to and properly 
configured for use with your Amanda Voice Server.
In all cases, you need Amanda Fax installed on each workstation from which 
faxes will originate.
For details about installing and using Amanda Fax, see 
[email protected]/DOS Workstation Features. For details about 
faxbacks, see the “Programming Examples” chapter in Administering 
[email protected]/DOS. 
						

							134 Installing [email protected]/DOS 
						

							Chapter 12:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone 
switching system uses the computer’s serial port to communicate to 
Amanda. A data line from the central office or telephone switching system 
sends information and instructions (about the caller and called party) to your 
on-site voice mail box. 
For example, the telephone switching system can tell Amanda why the call 
was transferred to Amanda, which extension the call is or was intended to go 
to, and possible which extension the call is coming from. If you call Amanda 
from an internal extension, Amanda recognizes you and asks only for your 
security code. This makes getting your messages faster.
Amanda can support the following types of serial integration on Brooktrout 
voice boards:
 Bellcore Standard
 NEC 2000 and NEC 2400
 AT&T System 75 or Definity-G3
 Generic which can apply to other types of serial integration when the 
options are set correctly
N
OTE:The Amanda Company recommends using a user’s tele-
phone extension number as his mailbox in all cases, but, 
with digital integration, this one-to-one correspondence is 
required. 
						

							136 Installing [email protected]/DOS
Bellcore Standard SMDI
This section covers serial integration for any telephone switching system that 
uses Bellcore Standard Simplified Message Desk Interface (SMDI). For 
example, Centrex, Northern Telecom SL-1 with a VoiceBridge, and Fujitsu 
F-9600 use SMDI.
To modify configuration options for use with Bellcore Standard SMDI:
1. Choose an available serial port on the computer. The serial port you use 
must be COM1, COM2, COM3, or COM4. 
Whatever serial port you use, make sure nothing else is configured to 
use that port or the IRQ (hardware interrupt) configured for use with that 
port.
2. Run Setup as explained in “Chapter 6: Running the Setup Utility.”
N
OTE:As an alternative, you can use the JOVE utility to access the 
configuration options in C:\AMANDA\INSTALL.CFG.
3. From the Work.Group/DOS Configuration Utility menu, select System 
Configuration Options. You press 4.
4. From the System Configuration menu, press A for Advanced Configura-
tion.
5. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition dialog box appears. 
(If you type a space, the Setup utility interprets it as a zero.) 
						

							Chapter 12: Using Serial Integration 137
6. Change:
serial_portn 0
To :
serial_portn y
The option maps Amandas logical port to a physical port on the PC. 
The n is the number of the logical serial port and the y is the physical 
serial port (for example, COM1). It is best to make n and y the same 
number. For example, use serial_port1 1 or serial_port2 2, 
and so forth.
7. Modify the baudn, databitsn, stopbitsn, and parityn to 
match the correct values for a serial integration link you are receiving. 
The n is the number you used for n in step 6.
8. Press F10 to save your changes.
The Save All Data? dialog box appears. 
						

							138 Installing [email protected]/DOS
9. Press Y for Yes.
10. From the Advanced Configuration menu, press I for SMDI.
The SMDI Configuration screen appears. 
(If you type a space, the Setup utility interprets it as a zero.)
11. In the SMDI section of Advanced Configuration, change 
smdi_port 0 
To :
smdi_port n
where n is the number for n in step 6.
12. Verify that the smdi_type option is:
smdi_type smdi
Change it if necessary.
13. Modify smdi_base_port 1 if the first port on the telephone switch-
ing system is not identified as the logical port 1. For example, some tele-
phone switching systems use the port’s extension or another logical 
terminal number to identify the port.