Amanda Work Group Installation Manual

							Chapter 18: Configuration Reference 187
begin_rec_promptWhen record_menu is True, this option controls whether the caller hears Amanda 
prompts or only a beep when recording a message. This option has no effect on the 
post-record menu. If the caller presses #, the post-record menu indicates how to re-
record, append to, or save a recording.
True or False. The default is True.
When True, Amanda plays, “Begin recording at the tone, finish by pressing # or 
hanging up” before the beep. 
When False, the caller hears only a beep.
See also record_menu and end_rec_menu.
The default appears in install.cfg as:
set begin_rec_prompt true
busycyclesMinimum number of non-ringback cycles necessary before the Brooktrout driver 
notifies Amanda that the extension is busy.
The default is 2 cycles. The range is 0 to 20. 0 means do not change the current 
Brooktrout setting (which is also 2 cycles).
The default appears in install.cfg as:
set busycycles 2
ca_fileThe file (in the C:\AMANDA directory) which stores call accounting (SMDR) data 
that comes from the port in ca_port. The data is collected from the telephone switch-
ing system, stored while Amanda runs, and then (after a shutdown) read by a call 
accounting package that analyzes and manipulates the data.
Use any filename. The default is SMDR.DAT.
See also ca_port.
The default appears in install.cfg as:
set ca_file SMDR.DAT
ca_portThe number for the logical serial port that will read SMDR data from the switch 
while Amanda is running. The data is stored in the file specified by ca_file unless 
the number is 0, in which case no SMDR data is read.
Use 0, 1, 2, 3, or 4. The default is 0.
See also ca_file.
The default appears in install.cfg as:
set ca_port 0
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							188 Installing [email protected]/DOS
cancel_busy_holdDetermines whether callers can hold for a busy extension.
True or False. The default is False.
When True, busy becomes equivalent to Ring No Answer (RNA). That means that 
the caller cannot hold for a busy extension and can only leave a message once RNA 
or BUSY is the state of the called extension (assuming the mailbox accepts messag-
es).
When False, the caller can press * to hold for a busy extension. 
The default appears in install.cfg as:
set cancel_busy_hold false
clock_syncControls whether Amanda resynchronizes the DOS software clock with the PC 
hardware clock.
True or False. The default is True.
When True, Amanda resynchronizes. 
When False, Amanda does not resynchronize. Turn this off if you have another util-
ity that controls the PC clock.
The default appears in install.cfg as:
set clock_sync true
cmt_maxlenSets the total number of seconds allowed for recording a List Comment. The user 
can record a comment while creating a mailing list or later. It names or describes the 
contents of the list.
Number of seconds. The range is from 1 to 99. The default is 10.
The default appears in install.cfg as:
set cmt_maxlen 10
connect_toneWhen an answer is detected and Amanda is not identifying the called party for the 
current mailbox, this option determines whether Amanda plays a beep. (On the Stan-
dalone system, the mailbox’s ID Call? field is set to NO, and on the Administrator 
client, the mailbox’s Identify Called Party check box is cleared.)
True or False. The default is True.
When True, Amanda plays the beep.
When False, there is no beep.
The default appears in install.cfg as:
set connect_tone true
General Options (Continued)
Configuration OptionDescription 
						

							Chapter 18: Configuration Reference 189
create_lockedControls whether or not new mailboxes are locked when the mailbox template (usu-
ally mailbox 997) is locked. The administrator (using mailbox 999 and the tele-
phone) can lock the template (and other mailboxes) using one of the system 
administration options. This prevents callers from logging into the mailbox tem-
plate. 
True or False. The default is False.
When True, new mailboxes created from the template are initially locked if the tem-
plate is locked.
When False, new mailboxes are not locked. This means that they can be logged into 
via the telephone immediately after they are created.
The default appears in install.cfg as:
set create_locked false
db_lockingMakes Amanda lock each record in a file as it is accessed. No other port or program 
can access that record of that file. This is used within the context of using tokens to 
read and write to ASCII or dBase files. 
The value is 0 or 1. The default is 0.
When 0, Amanda does not perform record locking.
When 1, Amanda attempts to perform record locking which will fail unless 
SHARE.EXE, a DOS program (not licensed via The Amanda Company), is running. 
This program is usually loaded by the CONFIG.SYS or AUTOEXEC.BAT file. 
The default appears in install.cfg as:
set db_locking 0
defaults_boxIndicates what mailbox to use as a template when creating a new mailbox. The con-
tents of most fields, all notification records, and all automatic scheduling records are 
copied from the template to the new mailbox. The Comment and Directory Name 
fields are not copied. The Extension field is copied only if it begins with an @ 
(which indicates token programming).
If the Security Code field of the default mailbox is blank, the security codes for new 
mailboxes are their mailbox numbers. Otherwise, the security codes for all new 
mailboxes are the same as that of the template mailbox. The Security Code field al-
ways appears blank. You must fill it with spaces if you want it to actually be blank.
Use any valid mailbox. The default is 997.
See also guest_defaults.
The default appears in install.cfg as:
set defaults_box 997
General Options (Continued)
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							190 Installing [email protected]/DOS
diskwarnWhen Amanda has only the specified percentage of disk space left, she executes 
Disk notification record (if there is one) for mailbox 999. The notification record 
may call you at home, call your extension, call your pager, and so forth. For exam-
ple, use 20 to have Amanda notify you when the remaining disk space falls below 
20. 
Number (for a percentage). The range is from 1 to 99. The default is 20.
See also tmo_disk.
The default appears in install.cfg as:
set diskwarn 20
dl_pickup_on_ringWhen an inbound ring is detected and Amanda goes off-hook, this option deter-
mines whether Amanda dials the code specified by the dl_pickup parameter in the 
1001.PBX file or the current dial codes file for that port.
True or False. The default is False.
When True, Amanda dials the code.
When False, Amanda does not dial the code.
The default appears in install.cfg as:
set dl_pickup_on_ring false
General Options (Continued)
Configuration OptionDescription 
						

							Chapter 18: Configuration Reference 191
dtmf_action
dtmf_busy
dtmf_dnd
dtmf_ring
dtmf_xfer
tmo_xferThe dtmf_action, dtmf_busy, dtmf_dnd, dtmf_ring, dtmf_xfer, and 
tmo_xfer, parameters are required only for telephone switching systems, 
such as Comdial DXP and Panasonic KXT-D, that can send DTMF tones in 
place of PCPM tones. 
For Comdial DXP, The Amanda Company recommends dtmf_action=1, 
dtmf_busy=2, dtmf_dnd=3, and dtmf_xfer=1. (It sends nothing for a 
ring—dtmf_ring=.) tmo_xfer=50 and tmo_rna=25 have been recommend-
ed.
For Panasonic KXT-D, The Amanda Company recommends 
dtmf_action=1, dtmf_ring=1, dtmf_busy=2, dtmf_dnd=4, dtmf_xfer=5, 
and tmo_xfer=20. 
tmo_xfer is the number of tenths of seconds that Amanda waits to read a 
sequence of DTMF digits from the port prior to doing PCPM. The range is 
0 to 255. The default is 0, which disables this and the following parameters. 
(If this parameter is blank, the default is used.)
If the tmo_xfer timeout is greater than 0, Amanda waits for digits until the 
timeout occurs.
The digits the system might read are:
dtmf_xferThis sequence of digits means that the extension has been 
answered. Amanda releases the call. The default is an emp-
ty string (no digit).
N
OTE:The telephone switching system should 
bring the call back to the port if this digit 
is sent when the phone is ringing rather 
than actually answered.
C
AUTION:When using call screening, be aware that 
this will play the callers name and compa-
ny as well as the call screening menu to a 
ringing tone.
dtmf_dndThis sequence of digits means that the extension is in Do 
Not Disturb mode. Amanda treats the call as though it were 
not answered (RNA). The default is an empty string (no 
digit).
dtmf_busyThis sequence of digits means that the extension is busy so 
Amanda performs no PCPM. The default is an empty 
General Options (Continued)
Configuration OptionDescription 
						

							192 Installing [email protected]/DOS
 (cont.)
dtmf_action
dtmf_busy
dtmf_dnd
dtmf_ring
dtmf_xfer
tmo_xferdtmf_ringThis sequence of digits causes Amanda to stop waiting or 
to extend her wait, depending on the value of dtmf_action. 
The default is an empty string (no digit).
no  digit If Amanda reads no sequence of digits before the tmo_xfer 
timeout occurs, the system stops waiting or extends her 
wait, depending on the value of dtmf_action.
The dtmf_action parameter determines what Amanda does if the system re-
ceives the digits specified in dtmf_ring or if the timeout specified by 
tmo_xfer occurs before the digits arrive.
When 0 (the default), Amanda performs normal PCPM. 
When 1, Amanda continues to wait for the digits. The system waits 6 sec-
onds for each of the rings specified for a Ring No Answer (RNA). For ex-
ample, if the mailbox has 4 rings for RNA, Amanda waits 24 seconds. Then 
the system decides that the call is not answered.
For COMDIAL, see also dtmf_dt.
The defaults appear in install.cfg as:
set dtmf_action 0
set dtmf_busy 
set dtmf_dnd 
set dtmf_ring 
set dtmf_xfer 
set tmo_xfer 10
dtmf_before_ringControls whether Amanda clears the voice board’s DTMF buffer when a ring is de-
tected. Clearing the buffer gets rid of digits left over from a previous call.
True or False. The default is False.
When True, the buffer is not cleared. Make sure the telephone switching system can 
send DTMF before a ring prior to changing this to True.
When False, Amanda clears the buffer when a ring is detected. You must use False 
for Brooktrout 2132 and 4132 because they cannot detect DTMF while on-hook.
The default appears in install.cfg as:
set dtmf_before_ring false
dtmf_busyThis option is required only for telephone switching systems, such as Comdial DXP 
and Panasonic KXT-D, that can send DTMF tones in place of PCPM tones. See also 
dtmf_action.
General Options (Continued)
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							Chapter 18: Configuration Reference 193
dtmf_dndThis option is required only for telephone switching systems, such as Comdial DXP 
and Panasonic KXT-D, that can send DTMF tones in place of PCPM tones. See also 
dtmf_action.
dtmf_detectHow long a DTMF tone must play for Amanda to recognize that it has occurred. 
Number from 2 to 6, each representing 16 ms. (For example, 3 equals 48 ms or .048 
seconds.) The default is 0.
Zero means to use the default. The default is 3 (.048 seconds). 
When non-zero, both Brooktrout’s DTMFDetect and DTMFDelay channel parame-
ters are set to that value. 
The default appears in install.cfg as:
set dtmf_detect 0
dtmf_dlyControls the amount of time between DTMF tones when Amanda is dialing. 
Number of hundredths of seconds. The value is 0 or a number from 3 to 19. The de-
fault is 10 (which is 100 milliseconds).
Using a value of 0 makes it country-dependent (50ms in the US, 80ms in the UK). 
When non-zero, the specified time is used.
The default appears in install.cfg as:
set dtmf_dly 10
dtmf_dtThe string of DTMF digits received instead of a dial tone. For example, COMDIAL 
sends a 1.
The string can be any length. The default is an empty string which means that Aman-
da waits for the dial tone.
If dtmf_dt is not an empty string, and if tmo_dtwait (the dial code that determines 
how long to wait for a dial tone or its equivalent) is > 0, Amanda dials dl_dtwait (the 
dial code that puts the caller on transfer hold) and then waits for the dtmf_dt digits 
to come from the switch.
If Amanda receives fewer digits or if the digits do not match dtmf_dt, Amanda as-
sumes the extension is busy. If Amanda receives the expected digits, she proceeds 
with the call. As soon as Amanda receives the correct number of digits, she stops 
waiting regardless of the value of tmo_dtwait. Therefore, it should be safe to make 
tmo_dtwait substantially larger than the actual time expected.
The default appears in install.cfg as:
set dtmf_dt 
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Configuration OptionDescription 
						

							194 Installing [email protected]/DOS
dtmf_gateVerifies that the caller is still on the line before transferring him to the operator. This 
applies only if the mailbox (usually the operator) specified in the Done Chain for the 
Caller Instructions mailbox has Do Not Disturb turned off.
True or False. The default is False.
When True, Amanda verifies that the caller is still on the line after playing the Caller 
Instructions and not hearing any DTMF. Amanda asks the caller to “Say ‘yes’ at the 
tone” before transferring the call. For example, on telephone switching systems that 
do not have disconnect supervision, this can prevent the transfer of a call to the op-
erator or prevent the replaying of a menu when the caller has hung up.
When False, Amanda transfers the call without verifying that the caller is still on the 
line. 
The default appears in install.cfg as:
set dtmf_gate false
dtmf_onControls how long Amanda plays each DTMF tone. 
Number in hundredths of seconds. The range is from 10 to 90. The default is 20 (.2 
seconds). 
The default appears in install.cfg as:
set dtmf_on 20
dtmf_ringThis option is required only for telephone switching systems, such as Comdial DXP 
and Panasonic KXT-D, that can send DTMF tones in place of PCPM tones. See also 
dtmf_action.
dtmf_xferThis option is required only for telephone switching systems, such as Comdial DXP 
and Panasonic KXT-D, that can send DTMF tones in place of PCPM tones. See also 
dtmf_action.
end_rec_menuWhen record_menu is True, this option determines whether the caller hears the post-
record menu that allows callers or users to review or re-record their messages or 
greetings.
True or False. The default is True.
When True, the caller or user hears the menu.
When False, the caller or user does not hear the menu.
The default appears in install.cfg as:
set end_rec_menu true
General Options (Continued)
Configuration OptionDescription 
						

							Chapter 18: Configuration Reference 195
exit_digitDefines one additional DTMF tone that causes Amanda to stop during recordings 
(whether greetings or messages) and play the post-record menu.
The range is from 0 to 9 and also includes * and #. The default is #. Remember that 
the # key always causes Amanda to stop recording, even when it is not the value of 
exit_digit. 
The default appears in install.cfg as:
set exit_digit #
exit_to_0Allows a caller to leave a message and talk to the operator afterwards.
True or False. The default is True.
When True, the caller can press 0 after recording a message and is transferred to 
mailbox 0.
When False, Amanda records the DTMF 0 as part of the message unless 0 is defined 
as an exit digit (see exit_digit).
N
OTE:
Regardless of the setting for exit_to_0, a caller can press 0 during the “Be-
gin recording at the tone...” prompt and go to mailbox 0 immediately. If the 
caller presses any other key (1-9, #, *), Amanda stops the prompt, plays the 
beep, and starts recording the message.
The default appears in install.cfg as:
set exit_to_0 true
future_deliverySpecifies the mailbox that stores messages to be delivered in the future. This mail-
box must be able to store messages.
The default is 995, but you can use any valid mailbox. -1 means no mailbox has been 
assigned. 
The default appears in install.cfg as:
set future_delivery 995
gain_loudControls the volume of the custom busy message.
Number. The range is from -8 to 8 and the default is 0.
The default appears in install.cfg as:
set gain_loud 0
gain_normThe initial volume for all ports.
Number. The range is from -8 to 8 and the default is 0.
The default appears in install.cfg as:
set gain_norm 0
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							196 Installing [email protected]/DOS
guest_defaultsThe mailbox to use as a template when creating a new guest mailbox. 
The default is 996, but you can use any valid mailbox. -1 means no mailbox has been 
assigned. 
See also defaults_box which explains what fields are copied.
The default appears in install.cfg as:
set guest_defaults 996
guest_minThe starting mailbox for guest mailboxes. If this value is 90000, the first guest mail-
box is 90000. The second is 90001, and so forth. 
See also guest_max. Guest_max must be larger than guest_min.
Any valid mailbox. The default is 90000.
The default appears in install.cfg as:
set guest_min 90000
guest_maxThe last mailbox for guest mailboxes. If this value is 90199, the highest possible 
number for a guest mailbox is 90199. Along with the guest_min, you limit the num-
ber of guest mailboxes that Amanda can create. Guest_max must be larger than 
guest_min.
A valid mailbox. The default is 90199.
The default appears in install.cfg as:
set guest_max 90199
integration_greetingDetermines what greeting plays for integrated calls that have both rrr and sss (or rrrr 
and ssss) fields set. (The r’s indicate the number of digits in the extension of the user 
who was called but did not answer. The s’s indicate the number of digits in the ex-
tension of the user who made the call. See “Using Character Codes” on page 82 for 
more information.)
True or False. The default is True.
When True, Amanda plays the RNA greeting for the mailbox identified by rrr.
When False, Amanda plays the system greeting.
In either case, a message is taken for rrr from sss.
The default appears in install.cfg as:
set integration_greeting true
General Options (Continued)
Configuration OptionDescription