Amanda Work Group Installation Manual

							Chapter 8:
Defining Tone Patterns
Using this Chapter
You can use either GetTones, an Amanda Company utility, AccuCall Plus, a 
Brooktrout utility, to define tone patterns. Both are explained in this chapter. 
Neither work with the RDSP/RTNI two-board combination. These utilities 
do not know how to make MVIP connections to the DSP resource in order to 
dial. The only solution is to use a 232 or 432 voice board while you define 
the tones. Then you replace the 232 or 432 voice board with the ATI board 
combination.
Using GetTones
Amanda must recognize telephone switching system tone patterns when 
performing supervised transfers. The Setup utility runs another utility, 
named GetTones, to “learn” the tone patterns for ringing, busy, hang-up, and 
reorder (also called fast busy). 
Before running the GetTones utility, you must have satisfied all of the 
following requirements:
 Define the dial codes. See “Chapter 7: Defining Dial Codes.”
 Connect ports 1 and 2 (the top RJ-14 jack of the first Brooktrout 
board) to valid, working single-line extensions on the telephone 
switching system.
 Know the extension number to which port 1 is connected.
 Verify that the extension to which port 1 is connected is not in any 
hunt group, and does not have any call forwarding programmed. 
						

							60 Installing [email protected]/DOS
 Verify that the extension to which port 2 is connected has outside 
line access and can dial a test telephone number that is answered and 
does not hang up after answering (time or weather lines are good 
choices to call).
 Define a non-Amanda extension that has a telephone connected, is 
not forwarded, and will not be answered. This becomes your Ring 
No Answer (RNA) test station.
To define telephone switching system tone patterns:
1. Make sure that you have satisfied all the above requirements.
2. Run Setup as explained in “Running Setup” on page 49.
3. From the Configuration Utility menu, press 2 to select Telephone Sys-
tem Tone Patterns.
The GetTones for Brooktrout Voice Boards screen appears.
4. By default, the output file has the same name as your .PBX file. How-
ever, it ends with the extension .TON. 
						

							Chapter 8: Defining Tone Patterns 61
5. Enter the outdial code, port 1’s station number, the reorder code, and the 
RNA station number. Use the Up Arrow, Down Arrow, Tab, or Enter 
key to move from one entry to the next.
6. Press F4 to run GetTones.
GetTones obtains the ring, busy, reorder, and hangup patterns of the 
telephone switching system. Messages appear on your screen as the util-
ity gets and tests these patterns.
outdial codeType the outside line access and telephone 
numbers for a connection to test for tone pat-
terns (such as the time or weather number). For 
example:
9,5551111
Then press Enter.
port 1 station numberType the extension for a standalone (no call 
hunting or forwarding) single-line (analog) ex-
tension connected to port 1.
Then press Enter.
reorder codeType any dial code that generates a reorder tone 
pattern on the telephone switching system. 
Typically, invalid extension numbers work 
well, for example, 555 generally works. If not, 
try 444 or 777 or any number that generates a 
fast busy tone pattern.
Then press Enter.
Ring No Answer
station numberType a non-Amanda extension that has a tele-
phone connected and is not answered or call 
forwarded. If voice-announce or call-announce 
is enabled, remember to enter the extension 
plus the additional digit or digits that force the 
extension to ring. For example, if the RNA test 
station is 112, type:
1121-
Then press Enter. 
						

							62 Installing [email protected]/DOS
NOTE:If you have problems with the GetTones utility, such as not 
getting good patterns or not being able to verify a tone pat-
tern, try using AccuCall Plus, a Brooktrout utility that also 
captures tone patterns. See “Using AccuCall Plus” on 
page 62.
Using AccuCall Plus
The C:\AMANDA\PBX.DB\1001.TON file defines the tone patterns that the 
telephone switching system returns to Amanda. Amanda recognizes these 
tones and uses her knowledge of them when she transfers calls. AccuCall 
Plus is a Brooktrout utility that allows you to set up ring, busy, reorder/fast 
busy/error, and special tone (such as a fax CNG tone) definitions. 
This section is primarily for running tests that create new .TON files. If your 
telephone switching system performs inband signaling integration, you may 
not need the Ring No Answer (RNA) or ringback pattern. 
You might edit an existing file to adjust the cadence or the percentage of 
variation. For example, suppose a ring is usually one second on followed by 
three seconds off. However, sometimes it is a bit shorter or longer. You may 
want to increase the percentage of variation to allow for the differences. If 
the busy and reorder tones are very similar, you might need to reduce the 
percentage of variation to differentiate between them.
Amanda must be shut down before you run AccuCall Plus.
To run AccuCall Plus:
1. If Amanda is running, shut down the Amanda system:
a. Press Alt+S (if Amanda is running as a standalone) or s (if 
Amanda is running as a voice server).
b. Type in the password. (The default is AMandA with only the 
first two and the last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm). 
						

							Chapter 8: Defining Tone Patterns 63
When the C:\AMANDA prompt appears, you can start running Accu-
Call Plus.
2. Change directory to C:\ACCUCALL by typing:
cd c:\accucall
3. Press Enter.
4. You can create a new 1001.TON file or edit an existing file.
To create a new 1001.TON file, run AccuCall by typing:
accucall
To edit an existing 1001.TON file, run AccuCall by typing:
accucall C:\AMANDA\PBX.DB\@1.TON
5. Press Enter.
The AccuCall Plus main screen has several options. The list of function 
keys at the bottom of the screen indicate which keys go with each 
option. 
						

							64 Installing [email protected]/DOS
6. Select “AUTO RUN” by pressing F6. 
						

							Chapter 8: Defining Tone Patterns 65
To define the Ring No Answer (RNA) tone pattern:
1. Type a telephone number for an extension in the Phone No. field. This 
extension number must not be forwarded, not in a hunt group, not in 
hands free/speaker phone mode, and not be answered by anyone. 
2. Type 3 in the Verification Count field. This is the number of times you 
want to run the test.
3. Type 10 in the Minimum Cycles field. This is the number of rings Accu-
Call Plus will listen to before completing the test cycle.
4. Select Full (the default) as the value for the Frequency Range field. 
The possible values are:
Full (300 Hz to 1700 Hz)
High (800 Hz to 1700 Hz)
This is the range of frequencies that AccuCall Plus listens to.
5. The Frequencies Detected Window displays the frequencies detected by 
AccuCall Plus to characterize the tone.
6. The Cadence Detected Window displays the cadence that AccuCall Plus 
detected to characterize the tone. (This is displayed as a horizontal bar 
graph.)
7. Press F9 to begin the test.
8. After AccuCall Plus has determined the system tone pattern, you can 
customize the tone description using the Edit Tones box:
Name: Example:  Panasonic Double Ring
Type: Ring1 if single ring, single pause
Ring2 if double ring, single pause
Terminating: NO
Cadence: NO
Frequency1: Determined by test
Frequency2: Determined by test 
						

							66 Installing [email protected]/DOS
PCPM Code: 8 (always for ring tones)
Quick Count: None
On Time: Determined by test
On Max Variation: Determined by test
On Min Variation: Determined by test
Off Time: Determined by test
Off Max Variation: Determined by test
Off Min Variation: Determined by test
9. Save the tone by pressing F8 (twice).
10. From the main screen, press F3 to go to the Filters screen. The Unde-
fined Tone Frequencies box on the right side of the screen lists any 
undefined frequencies that were found by the test. 
11. Add these frequencies to the Filter table on the left side. Write each fre-
quency in the Filter table, replacing the word “none” with the frequency.
12. Then press F10 to save this information and return to the main screen.
N
OTE:All the listed frequencies must be at least 40 Hz apart 
so Amanda can distinguish them.
To define the Busy tone pattern:
1. Fill in the telephone number for an extension that is offhook and 
connected to either another internal extension or to an outside line.
2. Type 3 in the Verification Count field. This is the number of times you 
want to run the test.
3. Type 10 in the Minimum Cycles field. This is the number of rings Accu-
Call Plus will listen to before completing the test cycle. 
						

							Chapter 8: Defining Tone Patterns 67
4. Select Full (the default) as the value for the Frequency Range field. 
The possible values are:
Full (300 Hz to 1700 Hz)
High (800 Hz to 1700 Hz)
This is the range of frequencies that AccuCall Plus listens to.
5. The Frequencies Detected Window displays the frequencies detected by 
AccuCall Plus to characterize the tone.
6. The Cadence Detected Window displays the cadence that AccuCall Plus 
detected to characterize the tone. (This is displayed as a horizontal bar 
graph.)
7. Press F9 to begin the test.
8. After AccuCall Plus has determined the system tone pattern, you can 
customize the tone description using the Edit Tones box:
Name: Example:  Panasonic Busy
Type: Busy1 if regular busy cadence
Busy2 if double busy cadence
Terminating: YES (always)
Cadence: NO
Frequency1: Determined by test
Frequency2: Determined by test
PCPM Code: 7 (always for busy tones)
Quick Count: None
On Time: Determined by test
On Max Variation: Determined by test
On Min Variation: Determined by test
Off Time: Determined by test
Off Max Variation: Determined by test
Off Min Variation: Determined by test 
						

							68 Installing [email protected]/DOS
NOTE:A normal single busy tone is approximately 500 msec 
on and 500 msec off.
9. Save the tone by pressing F8 (twice).
10. Press F8 to add the tone.
11. From the main screen, press F3 to go to the Filters screen. The Unde-
fined Tone Frequencies box on the right side of the screen lists any 
undefined frequencies that were found by the test. 
12. Add these frequencies to the Filter table on the left side. Write each fre-
quency in the Filter table, replacing the word “none” with the frequency.
Make sure that the busy frequencies are listed in the first four positions 
in the table (these positions are for terminating tones). When a tone is a 
terminating tone, Amanda does not wait for it to be repeated before tak-
ing control of the call.
13. Then press F10 to save this information and return to the main screen.
To define the Reorder/Fast Busy/Error tone pattern:
1. Type a telephone number for an invalid extension in the Phone No. field. 
This extension number must return the reorder tone. For example, you 
might use 777 or 888. Test this tone from a single-line telephone before 
you run this test.
2. Type 3 in the Verification Count field. This is the number of times you 
want to run the test.
3. Type 10 in the Minimum Cycles field. This is the number of rings Accu-
Call Plus will listen to before completing the test cycle.
4. Select Full (the default) as the value for the Frequency Range field. 
The possible values are:
Full (300 Hz to 1700 Hz)
High (800 Hz to 1700 Hz)
This is the range of frequencies that AccuCall Plus listens to.