Amanda Work Group Installation Manual

							Chapter 8: Defining Tone Patterns 69
5. The Frequencies Detected Window displays the frequencies detected by 
AccuCall Plus to characterize the tone.
6. The Cadence Detected Window displays the cadence that AccuCall Plus 
detected to characterize the tone. (This is displayed as a horizontal bar 
graph.)
7. Press F9 to begin the test.
8. After AccuCall Plus has determined the system tone pattern, you can 
customize the tone description using the Edit Tones box:
Name: Example:  Panasonic Reorder Tone
Type: Busy if normal reorder
Terminating: YES
Cadence: NO
Frequency1: Determined by test
Frequency2: Determined by test
PCPM Code: 7 (always for busy tones)
Quick Count: None
On Time: Determined by test
On Max Variation: Determined by test
On Min Variation: Determined by test
Off Time: Determined by test
Off Max Variation: Determined by test
Off Min Variation: Determined by test
9. Save the tone by pressing F8 (twice).
10. From the main screen, press F3 to go to the Filters screen. The Unde-
fined Tone Frequencies box on the right side of the screen lists any 
undefined frequencies that were found by the test.  
						

							70 Installing [email protected]/DOS
11. Add these frequencies to the Filter table on the left side. Write each fre-
quency in the Filter table, replacing the word “none” with the frequency.
Make sure that the reorder frequencies are listed in the first four posi-
tions in the table (these positions are for terminating tones).
12. Then press F10 to save this information and return to the main screen.
To finish AccuCall Plus:
1. Press F7 to save the tone file.
2. Type the file name C:\AMANDA\PBX.DB\1001.TON.
3. Press F8 to save the file. 
AccuCall Plus will not allow you to save to file unless you have defined 
all the filters. It will also refuse to save to file if any two frequencies are 
within 40Hz of each other.
If you have two frequencies that are closer than 40Hz, the best strategy 
is to select a value that is between them and then go back to edit every 
tone pattern that contains the two frequencies and replace them with that 
value. To edit tones press  from the main menu.
4. Exit the AccuCall Plus program by pressing F10. 
						

							Chapter 9:
Defining Integration Patterns
Using the Trace File for Integration
If your telephone switching system supports DTMF integration (also called 
inband integration), you can:
1. Perform tests that add integration information to the TRACE.OUT file.
2. Convert that information to a set of integration strings.
3. Add the integration strings to the 1001.PBX file in the 
C:\AMANDA\PBX.DB directory using the Setup or JOVE utilities. 
N
OTE:See “Chapter 12: Utilities,” in Administering Aman-
[email protected] for information about JOVE.
Depending on the telephone switching system you selected when you 
defined dial codes (see “Defining Dial Codes” on page 51), some of the 
integration patterns might be already filled in. Many telephone switching 
systems are programmable, so existing patterns on the System Integration 
Patterns screen may still need modification.
Make sure you define dial codes before performing the procedures in this 
chapter. Otherwise you will overwrite all the integration information as the 
Setup utility creates the 1001.PBX file for you using The Amanda 
Company’s predefined .PBX file for the PBX that you select. 
						

							72 Installing [email protected]/DOS
Setting Up the Trace File
To check that trace files are being created:
1. If Amanda is running, shut down the Amanda system.
2. At the DOS prompt, type the following to go to the root directory:
CD\
3. Then press Enter. 
4. Edit the Amanda.bat file by typing:
JOVE AMANDA.BAT
5. Then press Enter.
The JOVE editor appears on the screen. Towards the bottom of the page 
is a line that starts RAMANDA. You are ready to proceed if the line 
reads:
RAMANDA /t5 /s1300 %1 %2 %3
If not, edit the line so that it is identical to this line. 
6. To save and close the file, press the four following key combinations in 
order:
Ctrl+X 
Ctrl+S 
Ctrl+X 
Ctrl+C
7. At the DOS prompt, change directories to the pbx database by typing:
 CD\AMANDA\PBX.DB
Then press Enter. 
8. Edit the Pbx file by typing:
JOVE 1001.PBX
9. Then press Enter.  
						

							Chapter 9: Defining Integration Patterns 73
10. Press Page Down display the lower portion of the file where the integra-
tion (if any) is displayed. 
11. Use Down Arrow to move the cursor to the bottom of the file to a blank 
line. 
12. Type the following:
integration 10  ‘rrrrrrrrrr’ 
This new integration string will capture up to 10 digits of In Band Sig-
naling that will be displayed in the trace file for later inclusion in 
1001.PBX.
13. To save and close the file, press the four following key combinations in 
order:
Ctrl+X 
Ctrl+S 
Ctrl+X 
Ctrl+C
14. At the DOS prompt, type:
CD\
15. Then press Enter. 
16. Start Amanda by typing:
AMANDA
17. Then press Enter. 
Creating Test Patterns
After enabling the Trace capability and restarting Amanda, the telephone 
switching system must be programmed to perform the following 
capabilities:
 Select an extension that forwards on Ring No Answer to Amanda.
 Select another extension that forwards to the above extension on 
Ring No Answer. 
						

							74 Installing [email protected]/DOS
 Select a third extension that forwards on Busy to Amanda.
 Select a fourth extension that forwards to the third extension on 
Busy.
 Select a fifth extension that forwards all calls to Amanda.
 If applicable, create a hunt group that will forward back to Amanda 
if the hunt group is busy or rings without answer.
 Create a Direct Inward Line by having an outside CO trunk line ring 
at an extension that will forward on Ring No Answer and Busy to 
Amanda. Tests 5 and 6 below do not have CO line identification en-
abled. Tests 7 and 8 do.
Running the Tests
To run the tests:
1. Start Amanda by typing the following at the DOS prompt:
amanda
2. Then press Enter.
Te s t  1
 Place a call to the extension that forwards on Ring No Answer to 
Amanda. Once Amanda has received the forwarded call, hang up.
Te s t  2
 Place a call to the second extension that is forwarded to the first ex-
tension. When Amanda has received the call, hang up.
Te s t  3
 Place a call to the third extension that forwards on Busy to Amanda. 
Make sure that the extension is offhook and connected to another ex-
tension or outside line. Once Amanda has received the busy forward-
ed call, hang up. 
						

							Chapter 9: Defining Integration Patterns 75
Te s t  4
 Place a call to the fourth extension that is busy forwarded to the third 
extension. Make sure that both extensions are offhook and either 
connected to each other, or to outside lines. Once Amanda has re-
ceived the busy forwarded call, hang up.
Te s t  5
 Call in on the CO line that is directed to an extension that is forward-
ed to Amanda on Ring No Answer. Make sure that CO Line ID is 
disabled. Once Amanda receives the call, hang up.
Te s t  6
 Call in on the CO line that is directed to an extension that is forward-
ed to Amanda on Busy. Make sure that the CO Line ID is disabled. 
Once Amanda receives the call, hang up.
Te s t  7
 Repeat test 5 with CO Line ID enabled.
Te s t  8
 Repeat test 6 with CO Line ID enabled.
Te s t  9
 Call directly into Amanda from any extension. When Amanda an-
swers the call, hang up.
Reading the Trace File
To read the trace file:
1. Shut down Amanda.
2. At the C:\AMANDA> prompt, type:
JOVE TRACE.OUT 
						

							76 Installing [email protected]/DOS
3. Then press Enter.
The first line should read similar to:
Oct 09 15:51:00 Begin trace of Amanda…
4. Press Ctrl+S to perform a search.
5.  Type the following search text:
Using dtmf
6. Then press Enter.
The JOVE editor searches for the first call’s integration string. The cur-
sor should move to the trace line that reads similar to:
Oct  09 15:53:00 ichan01: Using dtmf data:  
#123
The # sign indicates a Ring No Answer forwarded call, and the 123 (for 
example) is the extension that forwarded the call to Amanda. These dig-
its could be any combination of DTMF digits. For example, the AT&T 
Partner sends:
#03##123#
The #03## is the Ring No Answer code, and the 123# is the extension 
number that forwarded. Different telephone switching systems (and 
often different models) send different digits.
7. WRITE DOWN THE INTEGRATION INFORMATION FOR THIS 
CALL.
8. Press Ctrl+S again.
9. Keep the same search string by just pressing Enter.
You should progress to the next call’s digits. 
10. WRITE DOWN THE INTEGRATION INFORMATION FOR THIS 
CALL. 
						

							Chapter 9: Defining Integration Patterns 77
11. Repeat steps 8 through 10 until all 9 integration stings have been 
recorded. Some of the strings may be identical (although the extension 
may be different if you tested from different stations).
12. To return to the C:\Amanda> prompt, press the following key combina-
tions:
Ctrl+X 
Ctrl+C
To decide what integration strings to add to 1001.PBX:
1. Look at the integration string from Test 1. This represents a Ring No 
Answer call that forwarded to Amanda. Locate the characters that match 
the extension number that forwarded. On your notepad, rewrite the 
string so that the extension number is replaced by the lower case letter 
r’s. For example, if your string was  “#123”, then your new string would 
be “#rrr”. In the case of the Partner example, the “#03##123# would be 
changed to “#03##rrr#.
N
OTE:You may have 2, 3, 4 or more digits in your extension 
numbers. The number of r’s will match the number of 
digits in your extension dial plan.
2. Go to the integration string for Test 2. It may be similar to the one 
above, or it may contain a more complex string that has both the first 
and second extensions listed. If the string is identical to the previous 
string (for example, #03##123#), draw a line through it on your note-
pad. 
If both extensions are listed, determine which number was the first 
extension (originally called) and which was the second extension. If 
your string looks similar to “#122123”, then the 122 was the second 
extension, and 123 was the first extension. On your string, replace the 
first extension with the lower case r’s and the first extension with lower 
case s’s. Our example would look like “#sssrrr”. The Partner would 
change from “#03##122#123#” to #03##sss#rrr#”. 
3. The integration string from Test 3 may be identical to the string from 
Test 1 (except for the extension number). If so, draw a line through it.  
						

							78 Installing [email protected]/DOS
If not, then your switch sends a unique busy forwarded integration to 
Amanda. For example, the string may look like “*123”. The “*” denotes 
a busy forwarded call, and the “123” is the extension that forwarded. 
Replace the “123” with lower case b’s. Your string would now look like 
“*bbb”. 
4. The integration string from Test 4 may be identical to the one from Test 
3. If so, draw a line through it. 
If not, then identify the first extension number and replace the number 
with lower case b’s. Identify the second extension number and replace 
the number with lower case s’s. Your string may have looked like 
“*122123” and should now look like “*sssbbb”.
5. The integration string from Test 5 is to differentiate a trunk based call 
from a station based transfer if the switch offers this level of differentia-
tion. If this string is identical to string one or three, draw a line through 
it. 
If not, evaluate the new string to see what other information was sent in 
addition to “123” which is the forwarding extension. If the integration 
string contains the trunk ID number (even though it is supposed to be 
disabled), replace the numbers with either x’s (if the trunk ID is insignif-
icant).
6. Repeat step 5 for the string from Test 6, but replace the extension num-
ber with b’s rather than r’s.
7. Repeat step 5 for Test 7. If the string is identical to the one from Test 5, 
draw a line through it.
8. Repeat step 5 for Test 8, but replace the extension number with b’s 
rather than r’s. If the string is identical to the one from Test 6, draw a 
line through it.
9. Test 9 captures the signaling for a direct call into voice mail. The inte-
gration string probably includes a prefix (usually 1 digit—but it could be 
several digits) and the extension number of the calling user. Replace the 
extension number with e’s.