Brother Ppf 1270 Fax Machine Manual

							71IMPORTANT INFORMATION
14Never push objects of any kind into this product through cabinet slots, since
they may touch dangerous voltage points or short out parts resulting in a risk
of fire or electric shock. Never spill liquid of any kind on the product.
15Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage points and/or other risks, and
may void your warranty. Refer all servicing to Brother Authorized Service
Personnel. A list of Brother Authorized Service Centers has been included for
your convenience, or you may contact the following Customer Service
numbers for your nearest Brother Authorized Service Center:
USA:1-800-284-4329 (voice)
1-908-575-8790 (fax)
1-800-521-2846 (Fax-Back System)
From within Canada:1-800-853-6660 (voice)
1-514-685-4898 (fax)
1-800-681-9838 (Fax-Back System)
From within Montreal:1-514-685-6464 (voice)
16Unplug this product from the wall outlet and refer servicing to Brother
Authorized Service Personnel under the following conditions:
AWhen the power cord is damaged or frayed.
BIf liquid has been spilled into the product.
CIf the product has been exposed to rain or water.
DIf the product does not operate normally when the operating instructions
are followed. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician
to restore the product to normal operation.
EIf the product has been dropped or the cabinet has been damaged.
FIf the product exhibits a distinct change in performance, indicating a
need for service.
17To protect your product against power surges, we recommend the use of a
power protection device (Surge Protector). 
						

							72CHAPTER TEN
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled
and published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to
change without notice.
Brother reserves the right to make changes without notice in the specifications
and materials contained herein and shall not be responsible for any damages
(including consequential) caused by reliance on the materials presented,
including but not limited to typographical and other errors relating to the
publication.
Brother cannot accept any financial or other responsibilities that may be the
result of your use of this information, including direct, special or consequential
damages. There are no warranties extended or granted by this document.
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link
¨ is a registered trademark of Brother Industries, Ltd.
IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International
Business Machines Corporation.
Visioneer PaperPort is a registered trademark of Visioneer, Inc.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows and Windows NT are registered trademarks of Microsoft in the U.S. and
other countries.
All other terms and brand and product names mentioned in this
manual are registered trademarks of their respective companies. 
						

							73
Fax-Back System
Brother Customer Service has installed an easy-to-use Fax-Backª System, so you
can get instant answers to common technical questions and product information
for all Brother products. This system is available 24 hours a day, 7 days a week.
You can use the system to send faxes to any fax machine, not just the one from
which you are calling.
If you canÕt resolve a difficulty with your fax machine using this manual, call
our Fax-Back
  System, and follow the voice prompts to receive faxed instructions
about using the system, and an index of Fax-Back subjects.
USA:1-800-521-2846
From within Canada:1-800-681-9838
The Brother Fax-Back System number (USA only) has been preprogramed on
One Touch key 
01.
Brother on the World Wide Web
You can find more information about Brother products, from product specification
sheets to Frequently Asked Questions (FAQs), on the World Wide Web at
http: //www.brother.com.
Brother Bulletin Board
BrotherÕs Bulletin Board Number are
USA:1-888-298-3616
From within Canada:1-514-685-2040
11
CHAPTER ELEVEN
Maintenance and
Troubleshooting 
						

							74CHAPTER ELEVEN
Error Messages
You may occasionally encounter a difficulty with your fax machine or telephone
line. If this happens, your fax machine often identifies the problem and displays
an error message. The list below explains the most common error messages.
If you need additional help, call the Brother Fax-Back System at
USA:1-800-521-2846
From within Canada:1-800-681-9838
CLEAN UP SCANNER
The scanner is dirty; clean the white roller and the glass strip under the roller with
isopropyl alcohol on a lint-free cloth. YouÕll need to lift the two release levers to
release the white roller; be sure to lock them in place when youÕre through.
During cleaning, we recommend you unplug the power cord for safety.
COMM.ERROR
A poor quality phone line resulted in a communications error. Try the call again.
CONNECTION FAIL
You have requested a polling call from another party, but the other fax machine is
not in Poll Waiting mode.
COVER OPEN
The cover is not completely closed. 
						

							75MAINTENANCE AND TROUBLESHOOTING
DISCONNECTED
The other party has disconnected during a call or fax. Try calling the other party.
DOCUMENT JAM
The documents were not inserted or fed properly, or were too long.
1Open the front cover.
2Lift the two release levers to release the white roller.
3Pull the document toward the front of the machine.
4Lock the levers back in place.
5Close the cover and press Stop.
Front Cover
MACHINE ERROR XX
and
PRESS STOP KEY
Contact Brother Customer Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
NO RESPONSE/BUSY
The number you called does not answer or is busy. You may also have reached a
number not connected to a fax. Check the number and call again. 
						

							76CHAPTER ELEVEN
NOT REGISTERED
YouÕve tried accessing a One Touch or Speed Dial location with no number
assigned to it. See pages 22 and 24 for information about storing One Touch or
Speed Dial numbers.
PRINTER FAULT
The recording head has overheated. Unplug the machine and wait 30 minutes
for it to cool.
CHECK PAPER
The recording paper is jammed in the printer.
1Unplug the power cord.
2Open the recording paper cover and remove any paper.
3Push the OPEN button to open the top cover.
4Pull the jammed paper gently from the recording paper feeder toward the
back of the machine. If the paper remains jammed, then pull it toward the
front of the machine.
5Close the cover.
6Reset the recording paper. 
						

							77MAINTENANCE AND TROUBLESHOOTING
SCANNER ERROR
Try cleaning the white roller and the glass strip under the roller. During cleaning,
we recommend you unplug the power cord. If you still get a scanner error, contact
Brother Customer Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
We recommend that you clean the scanner routinely.
If You Are Having Difficulty with Your
Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the
copy looks good, the problem is probably not your fax machine. Check the
difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or
interference on the phone line. If the copy looks bad, clean the scanner area.
If there is still a problem, call Brother Customer Service at 1-800-284-4329
(USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from
within Montreal). 
						

							78CHAPTER ELEVEN
Vertical Black Lines When Receiving
The senderÕs scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax
machine. If the problem continues, call Brother Customer Service at
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX Only or FAX/TEL). Check for dial tone. If possible, call your fax
machine to hear it answer. If there is still no answer, check the telephone line
cord connection. Connect a standard telephone handset to the fax machineÕs
telephone jack. If there is no ringing when you call your
fax machine, call your Telephone Company to check the line.
No Dial Tone on the Handset
Press Hook Ñ OR Ñ Lift the handset. If you hear no dial tone, check
telephone line cord connections at the fax machine and wall jack. Check
that the handset is connected to the fax machineÕs handset jack. Test the wall
jack with another single line telephone. If no dial tone on the wall outlet,
call your Telephone Company. 
						

							79MAINTENANCE AND TROUBLESHOOTING
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or SUPERFINE (see ÒResolutionÓ
p. 34). Make a copy to verify the fax machineÕs scanner operation.
Dialing Does Not Work
Check for a dial tone.
Change TONE/PULSE setting (see ÒSetting Dialing Mode (Tone/Pulse)Ó
p. 19).
Check all line cord connections, and make sure the curled handset cord is
not in the EXT jack.
Check power cord connection.
Send a manual fax by pressing 
Hook Ñ OR Ñ Lifting the handset, and
dialing the number. Wait to hear fax receiving tones before pressing 
Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same problem,
the scanner area is dirty. Lift the front cover and check the document path.
Clean the scannerÕs white roller and the glass strip under the roller using
isopropyl alcohol and a lint-free cloth (see p. 74).
Handling Incoming Calls
Double Ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling you
to answer the telephone call. Pick up the fax machine handset or answer
from an extension phone and press your fax machineÕs Deactivation Code
(default setting is #51).
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Start, and hang up
immediately.
If you answered at an extension phone, press your three-digit Activation Code
(the factory setting is S51). When your fax machine answers, hang up.
See
For FAX/TEL
Mode Only
p. 52 
						

							80CHAPTER ELEVEN
Fax Machine ÒHearsÓ Voice as CNG Tone
If your fax machine is set to Easy Receive ON, and it answers voice calls by
trying to receive a fax, try turning Easy Receive to OFF.
Transmission Verification Report Prints ÒResult: NGÓ
There is probably temporary noise or static on the phone line. Try sending
the fax again. If the problem continues, call your Telephone Company to
check your phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Ring Master, Voice Mail, an answering
machine, alarm system or any other custom feature on a single phone line
with your fax machine, it may create a problem sending or receiving fax
data.
For Customer Service
USA:1-800-284-4329(voice)
1-908-575-8790(fax)
From within Canada:1-800-853-6660(voice)
1-514-685-4898(fax)
From within Montreal:1 514-685-6464(voice)
To Order Brother Accessories
If you have a Visa, MasterCard, Discover or American Express credit card, you
can order accessories directly from Brother.
USA:1-888-879-3232(voice)
1-800-947-1445(fax)
From within Canada:1-800-668-2768(voice)
See
Easy Receive
p. 36