Brother Ppf 3750 Plain Paper Laser Fax Owners Manual
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13 CHAPTER THIRTEEN Troubleshooting and Maintenance 89 Troubleshooting Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you canÕt resolve a difficulty with your fax machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects. USA:1-800-521-2846 From within Canada:1-800-681-9838 The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01. Brother Home Page You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at http://www.brother.com Brother Bulletin Board BrotherÕs Bulletin Board Numbers are USA:1-888-298-3616 From within Canada:1-514-685-2040
90CHAPTER THIRTEEN Error Messages You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. The list below explains the most common error messages. You can correct most problems yourself. If you need additional help, call the Brother Fax-Back System at USA:1-800-521-2846 From within Canada:1-800-681-9838 ERROR MESSAGE CAUSE ACTION CHANGE DRUM SOONThe drum unit is near the end of Use the drum unit until you its life. have a print quality problem, then replace the drum unit with a new one. CHECK PAPERThe fax machine is out of paper Refill the paper or remove the or paper is not properly loaded in paper and load it again. the multi-purpose sheet feeder. CHECK PAPER SIZEYour Paper Size setting may not When you see this error, the be set correctly for the paper you reduction ratio automatically are using (see page 37). will be changed to AUTO if you used a fixed reduction ratio (see pages 36Ð37). COMM. ERRORA poor quality phone line Try the call again. caused communications error. CONNECTION FAILYou tried to poll a fax machine Verify the other party Õs polling that is not in Polled Waiting mode.setup. COOLING DOWNThe temperature of the drum unit You must wait and allow the PLEASE WAITor toner cartridge is too hot. The fax machine to resume printing fax machine will pause its when it is ready. current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the fax machine shows COOLING DOWN and PLEASE WAIT. ERROR MESSAGES
91TROUBLESHOOTING AND MAINTENANCE COVER OPENThe top cover or multi-purpose Open, then close each cover. sheet feeder cover was not completely closed. DISCONNECTEDThe other party or other partyÕs Try to fax or receive again or fax machine terminated the call. call the other party to see what happened. DOCUMENT JAMDocuments were not inserted or Do not pull paper out until you fed properly or document was see page 93. too long. DOWNLOAD FULLThe download buffer is full. Unplug the fax machine and (May occur when the fax plug it back in. Data remaining machine is used as a printer.) in the memory of the fax machine will be deleted. MACHINE ERROR XXThe fax machine has a mechanical Turn off the power. Then call PRESS STOP KEYproblem. Brother Customer Service USA:1-800-284-4329 From within Canada: 1-800-853-6660 From within Montreal: 1-514-685-6464 MEMORY FULLThe fax machine memory capacity Unplug the fax machine and (May occur when the fax has been exceeded. plug it back in. Data remaining machine is used as a printer.) in the memory of the fax machine will be deleted. ¥ If you have installed the Windows ¨ driver, try again after setting the True Type mode to ÒPrint as GraphicsÓ in the PRINT menu of your application software. ¥ Reduce the print resolution or reduce the complexity of your document. ¥ Expand the printer memory with the optional memory board. (ME1000 or ME2000) (Only FAX 2750) ERROR MESSAGE CAUSE ACTION
92CHAPTER THIRTEEN ERROR MESSAGE CAUSE ACTION NO RESPONSE/BUSYThe number you called does not Check the number and try again. answer or is busy. Or, you may have reached a number that is not connected to a fax machine. NOT REGISTEREDYou tried to access a One Touch Set up the One Touch or Speed or Speed Dial number that is not Dial number. See pages 63Ð65. programmed. PRINT OVERRUNThe available RAM has been Unplug the fax machine and (May occur when the fax exceeded. plug it back in. Data remaining machine is used as a printer.) in the memory of the fax machine will be deleted. ¥ If you have installed the Windows ¨ printer driver, try again after setting the TrueType mode to ÒPrint as GraphicsÓ in the PRINT menu of your application software. ¥ If this does not clear the error, reduce the complexity of your document or reduce the print resolution. PRINTER JAMThe paper is jammed in the fax Do not pull the paper out until machine. you see pages 93Ð94. SET CARTRIDGEToner cartridge is not installed. Reinstall the toner cartridge. TONER EMPTYToner is used up and printing is Replace the toner cartridge with not possible. a new one. (See pages 112Ð116.) TONER LOWIf the display shows TONER Order a new toner cartridge now. LOW and the Toner Empty LED on the control panel is blinking, you can still print. But the toner is depleted and the fax machine is telling you that the toner will soon run out.
93TROUBLESHOOTING AND MAINTENANCE Document Jam The documents were not inserted or fed properly, or were too long. 1Open the control panel. 2Carefully, pull the document toward the front of the fax machine. 3Close the control panel. 4Press Stop. NO OK Printer Jam Before you can clear a paper jam error, you must find out where the paper is stuck. Review the following three types of printer jams and follow the instructions. WARNING Do not force the jammed paper from the paper tray because you may damage the fax machine and cause toner to scatter on the next printed pages. After you have used the fax machine, some internal parts of the machine are extremely HOT! When you open the top cover of the fax machine, never touch the shaded parts shown in the following diagram. HOT ! Inside the Fax Machine
94CHAPTER THIRTEEN Paper is Jammed in the Multi-purpose Sheet Feeder 1Open the multi-purpose sheet feeder to pull the jammed paper upward out of the feeder. 2Close the multi-purpose sheet feeder. 3Open the top cover and check that a torn piece of paper does not remain inside the fax machine. Multi-purpose Sheet Feeder Paper is Jammed near the Drum Unit or in the Fuser Unit 1Open the top cover. 2Remove the drum unit. 3Gently pull out the jammed paper. 4Reinstall the drum unit. 5Close the top cover. Paper is jammed near drum unit Paper is jammed in fuser unit
95TROUBLESHOOTING AND MAINTENANCE If You Are Having Difficulty with Your Fax Machine If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the table below and follow the troubleshooting tips. Printing and Receiving Faxes DIFFICULTY SUGGESTIONS Condensed print and horizontal streaks; top and bottom of sentences are cut off. Vertical streaks; black lines appear on the faxes you receive. The fax machine ÒhearsÓ voice as CNG tone. Horizontal streaks; lines are missing. Received faxes appear as split or blank pages. Dialing does not work. The fax machine does not answer when called. There is no dial tone on the handset. If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your fax machineÕs primary corona wire for printing may be dirty, or the sending partyÕs fax scanner may be dirty. Clean your primary corona wire (see page 111), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). If your fax machine is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. If the received data is divided and printed on 2 pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see page 37). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See pages 36Ð37.) Check for a dial tone. Change TONE/PULSE setting (see ÒSetting Dialing ModeÓ p. 27). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing HookÑORÑby lifting the handset, and dialing the number. Wait to hear the fax receiving tones before pressing Start. Make sure the fax machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the fax machine telephone jack. If there is no ringing when you call your fax machine, call your Telephone Company to check the line. Press HookÑORÑLift the handset. If you hear no dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset curled cord is connected to the fax machineÕs handset jack. Test the jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company. Phone Line or Connections
96CHAPTER THIRTEEN Sending Faxes Handling Incoming Calls DIFFICULTY SUGGESTIONS Transmitting quality is poor. Transmission verification report prints ÒResults:NGÓ. The receiving party says the picture is not clear. The receiving party says vertical streaks appear on the faxes they receive. Double ring in FAX/TEL mode. I have difficulty transferring a fax call to the fax machine. The Caller ID does not display after the Call Waiting Signal. (For FAX 2750 Only) I have difficulty with custom features on a single line. (For FAX 2750 Only)Try changing your resolution to FINE or SUPERFINE (see ÒResolutionÓ p. 55). Make a copy to verify the fax machineÕs scanner operation. There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line. Sometimes the resolution mode you chose when you sent your fax may not have been appropriate. Send the fax again, but try using the FINE or SUPERFINE mode. Also, your fax machineÕs scanner may be dirty, so try cleaning it. (See page 109.) Your fax machineÕs scanner may be dirty or the receiving partyÕs print head may be dirty. Clean your scanner (see page 109) and make a copy to check if the problem was caused by your machine. The fax machine knows the incoming call is not a fax, so it is signaling you to answer the telephone call. Pick up the fax machine handset or answer from an extension phone and press your fax machineÕs Telephone Answer Code (default setting is #51). If you answered at the fax machine, press Start and hang up immediately. If you answered at an extension phone, press your fax machines Remote Activation Code (default setting is *51). When your fax machine answers, hang up. The Caller ID signal is sent ten seconds after the Call Waiting Signal and speaking may interfer with it. When you hear the Caller Waiting signal, ask the other party to hold while you catch the other call. Then stop speaking until you see the Caller ID on the LCD. If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data. Example #1: If you are having a telephone conversation and a fax communication signal comes through on your Call Waiting Call ID feature, you can verify that the second call is a fax by switching to it. You have the option to receive the fax call, by asking the first caller to hang up to clear the line. Example #2: If you are sending or receiving a fax message while a Call Waiting Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. (BrotherÕs ECM feature should help overcome this problem.) This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.
97TROUBLESHOOTING AND MAINTENANCE General Printing Difficulties DIFFICULTY SUGGESTIONS The fax machine does not print. Check the following: ¥ The fax machine is plugged in. ¥ The toner cartridge and drum unit are installed properly. ¥ The interface cable is securely connected between the fax machine and computer. ¥ Check to see if LCD is showing an error message. (See pages 90Ð92.) The fax machine prints Reset the fax machine. Check the primary settings in your unexpectedely or it prints application software to make sure it is set up to work with your garbage.fax machine. The fax machine cannot print The fax machine received a very complex print job and full pages of a document; could not process part of the page. This may be solved in the error message PRINT several ways. If you are using Windows ¨ 3.1, 3.11, Windows¨ 95 OVERRUN occurs. or Windows NT¨ Workstation Version 4.0 with the supplied printer driver, see the ÒWindows¨ Setup Printing ProblemsÓ section. Try to reduce the complexity of your document or reduce print resolution. The fax machine prints the Your computer is not recognizing the printers input buffer full first couple of pages correctly, signal. Please make sure to connect the printer cable correctly. then some pages have text missing. The fax machine cannot print ¥ Reduce the printer resolution. Reduce the complexity of your full pages of a document; document and try again. Reduce the graphic quality or the A MEMORY FULL error number of font sizes within your application software. message occurs. ¥ Expand the printer memory by installing one of the optional memory boards (ME1000 or ME2000). (Only FAX 2750) My headers or footers Most laser printers have a restricted area that will not accept appear when I view my print. Usually these are the first two lines and last two lines, document on the screen, leaves 62 printable lines. Adjust the top and bottom margins in but do not appear when your document to allow for this. I print them.
98CHAPTER THIRTEEN Paper Handling Difficulties DIFFICULTY SUGGESTIONS I cannot print from my Make sure the Windows ¨ printer driver is installed and application software. you select it in your application software. Sometimes I get the error If you are using the supplied Windows ¨ driver, turn message PRINT OVERRUN the error recover operation on in the Setup dialog box when printing certain and try again. Reduce the print resolution or reduce documents from Windows. ¨the complexity of your document and try again. Expand the printer memory by installing one of the optional memory boards. The fax machine does not load Check to see if the CHECK PAPER or PRINTER JAM paper. The LCD shows message appears on the LCD. If so, the multi-purpose CHECK PAPER or sheet feeder may be out of paper or not properly installed. PRINTER JAM. If it is empty, load a new stack of paper into the feeder. If there is paper in the multi-purpose sheet feeder, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the multi-purpose sheet feeder. Reduce the amount of paper in the multi-purpose sheet feeder, then try again. The fax machine does not load Reinsert the paper firmly, one sheet at a time. paper from the manual feed slot. How can I load envelopes? You can load envelopes from either the multi-purpose (May occur when the fax sheet feeder or the manual feed slot. Your application machine is used as a printer.) software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your application manual. What paper can I use? You can use plain paper, envelopes, transparencies, labels (May occur when the fax and organizer paper. For information on paper you can use, machine is used as a printer.) see ÒAcceptable PaperÓ on page 16. How can I clear paper jams? See ÒPrinter JamÓ on pages 93Ð94. Windows ¨ Setup Printing Difficulties