Canon printer PIXMA MG6620 User Manual

							Cannot Use the Machine on Replacing an Access Point or
Changing Its settings
When you replace an access point, perform network setup of the machine again.Perform network setup again with the Setup CD-ROM or perform it again according to the instructions on
our website.
If the problem is not resolved, see below.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an
Encryption Key to the Access Point
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was
Switched on the Access Point
Cannot Communicate with the Machine After Applying MAC/IP AddressFiltering or Entering an Encryption Key to the Access Point
Check1  Confirm the access point setting.
Refer to the instruction manual provided with the access point or contact its manufacturer to confirm the
access point setting. Make sure that the computer and the access point can communicate with each other
under this setting.
Check2  If you are performing MAC address filtering or IP address filtering at the
access point, confirm that the MAC address or IP address for both the computer or the
network device and the machine are registered.
Check3  If you are using a WEP or WPA/WPA2 key, make sure that the encryption
key for the computer or the network device and the machine matches that set to the
access point.
Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must
match among the machine, the access point, and the computer.
Normally, select  Auto for the authentication method. If you want to specify the method manually, select  Open
System  or Shared Key  according to the setting of the access point.
How to Set an Encryption Key
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was Switched on the Access Point
If the machine cannot communicate with the computer after the encryption type of the machine was
switched, make sure that encryption types for the computer and the access point matches that set to the machine.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an
Encryption Key to the Access Point
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							Cannot Detect a Machine on a Network
Cannot Detect the Machine When Setting up Network Communication
The Machine Cannot Be Detected in the Wireless LAN
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							Cannot Detect the Machine When Setting up Network
Communication
If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine.
Cannot Detect the Machine during Wireless LAN Setup: Check 1
Note
•
You can set up the network communication via USB. To set up via USB, select the  Set up the network
connection via USB  check box on the Check Printer Settings  screen and click Next.
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							Cannot Detect the Machine during Wireless LAN Setup: Check 1Are the machine and network device (router, access point, etc.) turned on?Make sure that the machine is turned on.
Confirming that the Power Is On
Make sure that the network device (router, access point, etc.) is turned on.
If the machine or the network device is turned off: Turn on the machine or the network device.
After turning on the machine or the network device, it may take some time until ready for use. After a while
just turning on the machine or the network device, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine and the network device are turned on: If the machine could not be detected after clicking  Redetect even when the machine and the network
device are turned on, or when you have turned them on, go to check 2.
Cannot Detect the Machine during Wireless LAN Setup: Check 2
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							Cannot Detect the Machine during Wireless LAN Setup: Check 2Is the wireless LAN setting of the machine enabled?Make sure that the  Wi-Fi lamp of the machine is lit.
If the Wi-Fi lamp is off:
The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.
After enabling the wireless LAN setting, click  Back to Top on the Check Printer Settings  screen to try to
set up the network communication from the beginning.
If the Wi-Fi lamp is lit: Go to check 3.
Cannot Detect the Machine during Wireless LAN Setup: Check 3
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							Cannot Detect the Machine during Wireless LAN Setup: Check 3Is the machine connected to the access point?
By using the operation panel of the machine, make sure that the machine is connected to the access point.
Select  Setup on the HOME screen, then select  Device settings > LAN settings  > Confirm LAN
settings  > WLAN setting list .
Make sure that  Connection on the touch screen is set to  Active.
If Connection is set to Inactive:
The machine may be placed far away from the access point. Place the machine near the access point temporarily, then click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine cannot be detected, the machine is not connected to the access point. Connect the
machine to the access point.
Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning.
If Connection is set to Active:Go to check 4.
Cannot Detect the Machine during Wireless LAN Setup: Check 4
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							Cannot Detect the Machine during Wireless LAN Setup: Check 4Are the SSID of the access point connected to your computer and thatconnected to the machine the same?
You can confirm the SSID of the access point connected to the machine on the touch screen.
Select  Setup on the HOME screen, then select  Device settings > LAN settings  > Confirm LAN
settings  > WLAN setting list .
From your computer, you can confirm the SSID of the access point connected to your computer. In
Windows 8.1, Windows 8, Windows 7, or Windows Vista, confirm the SSID from the wireless network
communication icon of the notification area on the desktop.
Note
•
If the SSID of the access point is not displayed on your computer, check the settings of your computer.
If the SSIDs are different: Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning. When you try to set up, specify the same SSID of the access point for the machine and
your computer.
If the SSIDs are the same: Go to check 5.
Cannot Detect the Machine during Wireless LAN Setup: Check 5
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							Cannot Detect the Machine during Wireless LAN Setup: Check 5Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operation system or the message appearing on your computer.
If the firewall function interferes with setting up:•
When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
Then click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
•
When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
file  Setup.exe  or Setup64.exe  to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
•
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings: Go to check 6.
Cannot Detect the Machine during Wireless LAN Setup: Check 6
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							Cannot Detect the Machine during Wireless LAN Setup: Check 6Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC
address filtering, or DHCP function.
Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
After checking the settings of the access point, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the problem is not resolved, select the  Set up the network connection via USB  check box on the
Check Printer Settings  screen and click Next to set up the network communication via USB.779 
						

							The Machine Cannot Be Detected in the Wireless LAN
Check1 Make sure that the machine is turned on.
Check2
 Is Change LAN  in LAN settings  under Device settings  set to Disable LAN ?
Check3
 When the machine is connected to the computer temporarily using a USB
cable, make sure that the USB cable is connected properly.
When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool
through USB connection, make sure that the machine is connected to the computer with a USB cable securely.
Connecting the Machine to the Computer Using a USB Cable
Check4  Make sure that the machine setup is completed.
If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Check5  When using IJ Network Tool, click  Update to search for the machine again.
Canon IJ Network Tool Screen
Check6
 When searching for a machine over a network, make sure that the machine is
associated with the port.
When  No Driver  is displayed under  Name in IJ Network Tool, there is no association. Select  Associate Port on
the  Settings  menu, then associate the port with the machine.
When the Printer Driver Is Not Associated with a Port
Check7
 Make sure that the network settings in the machine are identical with those of
the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
point settings, and then modify the machine settings.
How to Set an Encryption Key
Check8  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check9  Make sure that the machine is not placed far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the machine
within 164 ft. / 50 m from the access point.
Check10  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,
the device may cause interference. Place the wireless station as far away from the interference source as
possible.
Check11  Make sure that the network settings of the computer are correct.
Make sure that the computer can communicate with the access point over the wireless LAN.
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