Canon printer PIXMA MG6620 User Manual

							The E-mail Client You Want to Use Does Not Appear in the Screen
for Selecting an E-mail Client
Check  Check that the e-mail client's MAPI is enabled.
Refer to the e-mail client's manual for how to set MAPI.
If the problem is not solved even when MAPI is enabled, select  None (Attach Manually) in the screen for
selecting an e-mail client, then manually attach the image to the outgoing e-mail.
841 
						

							Problems with the Machine
The Machine Cannot Be Powered On
The Machine Turns Off Unintentionally
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
The Display on the Touch Screen Cannot Be Seen At All
An Unintended Language Is Displayed on the Touch Screen
Cannot Remove a Memory Card
Print Head Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
Cannot Print/Scan from NFC Compliant Device
842 
						

							The Machine Cannot Be Powered On
Check1 Press the  ON button.
Check2
 Make sure that the power plug is securely plugged into the power cord
connector of the machine, then turn it back on.
Check3  Unplug the machine from the power supply, then plug the machine back in and
turn the machine back on after leaving it for at least 3 minutes.
If the problem is not resolved, contact the service center.
843 
						

							The Machine Turns Off Unintentionally
Check Deactivate the setting to turn the unit off automatically.
The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn
the unit off automatically.
If you do not want the machine to turn off automatically, open the printer driver setup window and in  Auto Power
under the  Maintenance  sheet, select  Disable for Auto Power Off .
Note
•
You can activate the setting to turn the machine on/off automatically from the operation panel of the
machine or ScanGear (scanner driver).
•
From the operation panel of the machine:
About ECO settings
•
From ScanGear (scanner driver):
Scanner Tab
844 
						

							Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not
Work/"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning
speed may slow down due to communication speed.
Check  Check the following to make sure that your system environment supports Hi-
Speed USB connection.
•
Does the USB port on your computer support Hi-Speed USB connection?
•
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around
10 feet / 3 meters.
•
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
•
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on
your computer.
Important
•
For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer,
USB cable, or USB hub.
845 
						

							Cannot Communicate with the Machine with USB Connection
Check1 Make sure that the machine is turned on.
Check2
 Make sure that the USB cable is connected properly.
See 
Connecting the Machine to the Computer Using a USB Cable  to connect the USB cable properly.
Check3
 Do not start up IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
846 
						

							The Display on the Touch Screen Cannot Be Seen At All•
If the POWER lamp is off:
The machine is not powered on. Connect the power cord and press the  ON button.
•
If the POWER lamp is lit:
The touch screen may be in the screen-saver mode. Tap the touch screen.
847 
						

							An Unintended Language Is Displayed on the Touch ScreenSelect the language you want to be displayed according to the following procedure.1.
Press the  HOME button and wait for about 5 seconds.
2.
Flick the HOME screen, then tap  Setup .
Using the Operation Panel
3.
Tap  Device settings .
4.
Tap the fifth setting item from the top.
5.
Tap the language for the touch screen.
848 
						

							Cannot Remove a Memory CardContact the service center.
Important
•
Never attempt to remove a memory card using a thin stick or tweezers. Doing so may damage themachine.
Note
•
Exclusive adapters are required for the following memory cards. Insert these cards in the machine withadapters attached.
miniSD Card/miniSDHC Card/microSD Card/microSDHC Card/Memory Stick Micro
849 
						

							Print Head Holder Does Not Move to the Position for Replacing
Check1 Is the POWER  lamp off?
Check if the  POWER lamp is lit.
The print head holder will not move unless the power is on. If the  POWER lamp is off, close the operation panel
and turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit, and then open the operation panel again.
Check2  Is an error message displayed on the touch screen?
Close the operation panel, follow the Support Code (error number) displayed in the error message to resolve the
error, and then reopen it. For details on how to resolve the error, refer to 
Support Code List .
Check3
 Has the operation panel been left open for 10 minutes or longer?
If the operation panel is left open for more than 10 minutes, the print head holder moves to the position to protect
it to prevent the print head from drying out. Close and reopen the operation panel to return the print head holder
to the position for replacing.
Check4  Has the machine been printing continuously for a long period?
Close the operation panel, wait a while, then reopen it.
If the machine has been printing continuously for a long time, the print head holder may not move to the position
for replacing since the print head may overheat.
Note
•
Opening the operation panel while printing moves the print head holder to the position to protect it.
Close the operation panel, and reopen it after printing finishes.
850