Canon printer PIXMA MG6620 User Manual

							Printer Status Monitor Is Not Displayed
Check Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
851 
						

							Cannot Print/Scan from NFC Compliant Device
Check1 Are the NFC compliant device and the machine connected to the same
network?
Make sure that the NFC compliant device and the machine are connected to the same network. If not, change the network setting so that the NFC compliant device and the machine are connected to the same
network.
Check2  Is PIXMA Printing Solutions installed in the NFC compliant device?
When you print or scan from a NFC compliant device, install PIXMA Printing Solutions in the NFC compliant device and operate from the device.
Check3  Are you touching the NFC compliant device to the machine properly?
When you touch a NFC compliant device to the machine, make sure that you touch the device to the NFC port
on the machine properly.
Check4  Is the NFC function of the NFC compliant device enabled?
Confirm the setting of the NFC compliant device and enable the NFC function of the device.
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							Problems with Installation/Downloading
Cannot Install the MP Drivers
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update MP Drivers in Network Environment
Uninstalling IJ Network Tool
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							Cannot Install the MP Drivers•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then  My Computer .
2.
Double-click the  CD-ROM  icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
If you cannot install the MP Drivers with the Setup CD-ROM, install them from our website.
Note
•
If the CD-ROM icon is not displayed, try the following:
•
Remove the CD-ROM from your computer, then insert it again.
•
Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
•
If you are unable to proceed beyond the Printer Connection screen:
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							Note•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the machine and the
computer.
Check2  Follow the procedure below to connect the machine and the computer
again.
1.
Turn the machine off.
2.
Unplug the USB cable from the machine and the computer, then connect it again.
3.
Turn the machine on.
Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
MP Drivers.
1.
Click  Cancel .
2.
Click Start Over  on the Installation Failure  screen.
3.
Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-
ROM.
4.
Turn the machine off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the MP Drivers.
•
In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
reinstalling.
855 
						

							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
856 
						

							How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection.
The machine will be detected automatically in the network.
After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
Note
•
You can use the machine over a LAN without performing setup again.
857 
						

							Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print over network or scan from the computer. However,
you cannot change the network settings and use the card slot of the machine over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows 7 or Windows Vista:
1.
Click Start > Control Panel  > Programs  > Programs and Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows XP:
1.
Click Start > Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Network Tool  from the program list, then click  Remove.
2.
Click Yes when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click  OK to restart your
computer.
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							About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
Error Message Appears on a PictBridge (Wireless LAN) Compliant Device
859 
						

							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors with Support Codes, refer to Support Code List .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the touch
screen by searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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