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Canon printer PIXMA MG6620 User Manual

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    							Scanner Does Not Work after Upgrading Windows
    Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ
    Scan Utility.
    Step 1: Uninstall MP Drivers.
    Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the  Online Manual for how to
    delete MP Drivers.
    Step 2: Uninstall IJ Scan Utility.
    •
    Windows 8.1 / Windows 8:
    1.
    Click the  Settings charm >  Control Panel  > Programs  > Programs and Features .
    2.
    Double-click Canon IJ Scan Utility .
    3.
    When a confirmation appears, click  Yes.
    4.
    When uninstallation is complete, click  OK.
    IJ Scan Utility is deleted.
    Note
    •
    In Windows 8.1 and Windows 8, a confirmation/warning dialog box may appear when installing,
    uninstalling, or starting up software.
    This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions.
    •
    Windows 7 / Windows Vista:
    1.
    From the  Start menu, select  Control Panel  > Programs  > Programs and Features .
    2.
    Double-click Canon IJ Scan Utility .
    3.
    When a confirmation appears, click  Yes.
    4.
    When uninstallation is complete, click  OK.
    IJ Scan Utility is deleted.
    Note
    •
    In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing,
    uninstalling, or starting up software.
    This dialog box appears when administrative rights are required to perform a task.
    If you are logged on to an administrator account, follow the on-screen instructions.
    •
    Windows XP:
    1.
    From the  Start menu, select  Control Panel  > Add or Remove Programs .
    2.
    Select Canon IJ Scan Utility , then click Change/Remove .
    3.
    When a confirmation appears, click  Yes.
    4.
    When uninstallation is complete, click  OK.
    IJ Scan Utility is deleted.
    Step 3: Reinstall MP Drivers and IJ Scan Utility.
    Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.
    831 
    						
    							Scanned Image Does Not Open
    Check If the data format is not supported by the application, scan the image again and
    select a popular data format such as JPEG when saving it.
    Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
    application.
    832 
    						
    							Scan Results Not Satisfactory
    Scan Quality (Image Displayed on the Monitor) Is Poor
    Scanned Image Is Surrounded by Extra White Areas
    Cannot Scan at the Correct Size
    Position or Size of the Image Cannot be Detected Correctly When Scanning
    from the Operation Panel
    Item Is Placed Correctly, but the Scanned Image Is Slanted
    Scanned Image Is Enlarged (Reduced) on the Computer Monitor
    833 
    						
    							Scan Quality (Image Displayed on the Monitor) Is Poor
    Check 1 If the image is jagged, increase the scanning resolution, or select  TIFF or PNG
    in  Data Format  of the Settings dialog box.
    Resolution
    Settings Dialog Box
    Check 2
     Set the display size to 100 %.
    Some applications do not display images clearly if the display size is too small.
    Check 3  If moire (stripe pattern) appears, take the following measures and scan again.
    •
    Set one of the following settings in the  Settings (Document Scan) dialog box, Settings (Custom Scan)
    dialog box, or  Settings (Scan and Stitch)  dialog box of IJ Scan Utility, then scan from the IJ Scan Utility
    main screen.
    ◦
    Set  Select Source  to Magazine  and set Color Mode  to Color
    ◦
    Select the  Reduce moire  checkbox in Image Processing Settings
    Settings (Document Scan) Dialog Box
    Settings (Custom Scan) Dialog Box
    Settings (Scan and Stitch) Dialog Box
    •
    On the Basic Mode  tab of ScanGear (scanner driver), select  Magazine (Color) in Select Source .
    Refer to "Basic Mode Tab" for your model from Home of the  Online Manual for details.
    •
    On the Advanced Mode  tab of ScanGear, set  Descreen in Image Settings  to ON .
    Refer to "Image Settings" for your model from Home of the  Online Manual for details.
    Note
    •
    If moire appears when you scan a digital print photo, take the above measures and scan again.
    Check 4
     Check the monitor's color depth.
    Refer to Help of Windows or the monitor's manual for details on how to check the monitor's color depth.
    Check 5  Clean the platen and document cover.
    Check 6 If the document is in poor condition (dirty, faded, etc.), then set  Reduce Dust
    and Scratches , Fading Correction , Grain Correction , etc. in Image Settings  on the
    Advanced Mode  tab of ScanGear.
    Refer to "Image Settings" for your model from Home of the  Online Manual for details.
    Check 7
     If the color tone of images is different from the original document, take the
    following measures and scan again.
    •
    On the  Advanced Mode  tab of ScanGear, set  Image Adjustment in Image Settings  to None .
    Refer to "Image Settings" for your model from Home of the  Online Manual for details.
    •
    On the Color Settings  tab in the Preferences  dialog box of ScanGear, set  Color Matching.
    Refer to "Color Settings Tab" for your model from Home of the  Online Manual for details.
    834 
    						
    							Scanned Image Is Surrounded by Extra White Areas
    Check Specify the scan area.
    Click 
     (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping
    frame (scan area) according to the item size.
    You can also manually specify the scan area in thumbnail view or when there are white margins along the item
    (for example, in photos), or when you want to create custom cropping frames.
    Adjusting Cropping Frames in the Image Stitch Window
    Note
    •
    Refer to "Adjusting Cropping Frames (ScanGear)" for your model from Home of the  Online Manual for how
    to adjust cropping frames with ScanGear (scanner driver).
    835 
    						
    							Cannot Scan at the Correct Size
    Check Make sure that the items are placed correctly.
    Placing Items (When Scanning from a Computer)
    836 
    						
    							Position or Size of the Image Cannot be Detected Correctly When
    Scanning from the Operation Panel
    Check 1  Make sure that the items are placed correctly.
    Placing Items (When Scanning from a Computer)
    Check 2 Check that the settings match the item to be scanned.
    If you cannot scan properly by automatically detecting the item type, specify the item type and size.
    When Scanning from the Operation Panel:Refer to "Setting Items for Scanning Using the Operation Panel of the Machine" for your model from Home of theOnline Manual  for details on the setting items when scanning from the operation panel.
    When Scanning with IJ Scan Utility:
    Scanning Documents
    Scanning Photos
    Scanning with Favorite Settings
    837 
    						
    							Item Is Placed Correctly, but the Scanned Image Is Slanted
    Check When  Document  or Magazine  is selected for  Select Source, deselect the
    Correct slanted text document  checkbox and scan the item again.
    Settings (Document Scan) Dialog Box
    Settings (Custom Scan) Dialog Box
    838 
    						
    							Scanned Image Is Enlarged (Reduced) on the Computer Monitor
    Check 1 Change the display setting in the application.
    Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
    Note
    •
    You cannot reduce the image size in Paint. To reduce the display size, open the images in an application.
    Check 2  Change the resolution setting in ScanGear (scanner driver) and scan again.
    The higher the resolution, the larger the resulting image will be.
    Resolution
    839 
    						
    							Software Problems
    The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting
    an E-mail Client
    840 
    						
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