Canon printer PIXMA MX490 User Manual

							How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing, scanning, or faxing
operation from a computer over network becomes impossible. To use the machine over network,
perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Select  LAN settings  on the operation panel of the machine to initialize the network setting.
Reset setting
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							Problems while Printing/Scanning from Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet
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							Cannot Print/Scan from Smartphone/Tablet
If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannotcommunicate with the machine.
Confirm the cause of your problem according to the connection method.
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine while It Is in the Access Point Mode
Note
•
For problems on printing with other connection methods or details on how to perform settings of each connection method:
Using PIXMA Cloud Link
Printing with Google Cloud Print
Printing from AirPrint Compliant Device
Cannot Communicate with the Machine over the Wireless LAN If your smartphone/tablet cannot communicate with the machine, check the following.
Check1  Make sure that the machine is turned on.
Check2 Is Change LAN  in LAN settings  under Device settings  set to LAN inactive
or  Access point mode ?
Select  Wireless LAN .
Check3
 Are the network settings of the machine identical with those of the wireless
router?
Make sure that the network settings of the machine (e.g. wireless router name, SSID, network key, etc.) are
identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the machine, print out the network setting information.
Printing Out Network Setting Information
If the network settings of the machine are not identical with those of the wireless router, change the network
settings of the machine to match with those of the wireless router using IJ Network Tool.
Check4  Are the network settings of your smartphone/tablet identical with those of the
wireless router?
Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key,
etc.) are identical with those of the wireless router.
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							To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check5  Make sure that the machine is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the wireless router.
Check6  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check7  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.
Cannot Communicate with the Machine while It Is in the Access Point Mode If your smartphone/tablet cannot communicate with the machine in the access point mode, check the
following.
Check1  Make sure that the machine is turned on.
Check2 Is Change LAN  in LAN settings  under Device settings  set to LAN inactive
or  Wireless LAN ?
Select  Access point mode .
Check3
 Confirm the settings of your smartphone/tablet.
Make sure that your smartphone/tablet can use the wireless LAN. For details on how to perform setting of the wireless LAN, refer to the instruction manual provided with your
smartphone/tablet.
Check4  Have you selected the machine as the destination of your smartphone/tablet?
Select the access point name (SSID) of the machine with your smartphone/tablet.
Check5  Have you entered the proper password specified for the access point mode?
If the security setting of the access point mode is enabled, you need to enter the password to connect your smartphone/tablet to the machine. Confirm the specified password, then enter the proper one.
Check6  Make sure that the machine is not placed far away from the wireless router.
Locate your smartphone/tablet close enough to communicate with the machine.
Check7  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check8  Make sure that there is no source of radio wave interference in your vicinity.
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							If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check9  Are you trying to connect 6 smartphones/tablets or more?
You can connect up to 5 smartphones/tablets using the access point mode.
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							Problems with Printing
Printing Does Not Start
Paper Jams
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Does Not Feed Properly/"No Paper" Error Occurs
Copying/Printing Stops Before It Is Completed
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							Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
starts.
Check2  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult
the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check3  Is the access point mode enabled?
When you print using a mode other than the access point mode, disable the access point mode in advance.
Check4  Make sure that the paper output tray is open.
Check5 Are the paper settings identical with those registered to the cassette?
When the paper settings are not identical with those registered to the cassette, an error message is displayed.
Resolve the error according to the instructions on the LCD.
Paper setting for Printing
Note
•
You can disable the message which prevents misprinting.
•
To change the setting using the operation panel:
Cassette settings
•
To change the setting using the printer driver:
Changing the Printer Operation Mode
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							Check6 If you are printing from the computer and there are any unnecessary print jobs,
delete them.
Deleting the Undesired Print Job
Check7  Make sure that your machine's name is selected in the Print dialog box.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog
box.
Note
•
To make the machine the one selected by default, select  Set as Default Printer.
Check8
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware
and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of the printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
"XXX" is your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the  Printer  column is selected for  Print to the following port(s) .
Note
•
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My Printer
is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
the correct printer port, then select your machine's name.
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							In Windows 7, Windows Vista, or Windows XP, click Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
Check9  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check10
 Restart your computer if you are printing from the computer.
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							Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to List of Support Code for Error (When Paper Is
Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
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