Canon printer PIXMA MX490 User Manual

							Troubleshooting Canon Inkjet Cloud Printing Center
If an app cannot be installed
If the registered app is not in the Apps list
If the information is not updated when you press the Update button
If you do not receive the registration e-mail
If you cannot print
Printing starts on its own even if you do not do anything
If you are unable to log in correctly even after entering the correct password in iOS or Mac
If an app cannot be installed Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, apps cannot be installed.
If the registered app is not in the Apps list Check the display language of Canon Inkjet Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be
displayed in the apps list but will continue to be registered.
If you switch back to the target language of the app, it will be displayed in the apps list and you will be
able to start, register, or unregister the app.
If the information is not updated when you press the Update button Because the Properties screen requires network connection with this product, the information may not bereflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.
If you do not receive the registration e-mail You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud
Printing Center.
On the printer operation panel, select the 
  Setup  button, and then select  Web service setup ->
Connection setup  -> IJCloudPrintingCtr  -> Delete from service  to delete the service registration.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
If you cannot print
Check the following if you cannot print.
•
Check that the printer is connected to the Internet.
•
Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
•
Check that no error message is displayed on the printer's LCD monitor.
•
If printing does not start even after you wait awhile, go to the printer operation panel, select 
Setup , and run  Web service inquiry . If printing does not start, run the inquiry several times.
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							If the problem is not resolved, use the printer driver from your computer to perform the print job and check
whether the data can be printed normally on the printer.
If you still cannot print, see the troubleshooting page for your model on the Home of the  Online Manual.
Note
•
With a wireless LAN connection, after the printer is turned on, it may take several minutes before
communication is possible. Check that your printer is connected to the wireless network, and wait a
while before you start printing.
•
If the printer is not turned on or is not connected to the Internet, and consequently a print job is not
processed within 24 hours after it was submitted, the print job is automatically canceled. If this
happens, check the printer power and the Internet connection, and then re-submit the print job.
Printing starts on its own even if you do not do anything A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services.
On the printer operation panel, select the 
  Setup  button, and then select  Web service setup ->
Connection setup  -> IJCloudPrintingCtr  -> Delete from service  to delete the service registration.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
If you are unable to log in correctly even after entering the correctpassword in iOS or Mac
If you are using iOS or Mac and the password contains the ¥ or ₩ symbol, enter a backslash instead. For
instructions on entering a backslash, see the OS help.
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							Printing with Google Cloud PrintThe printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by GoogleInc.).
By using Google Cloud Print, you can print from anywhere with applications or services supporting Google
Cloud Print.1.
Preparations for Printing with Google Cloud Print
2.
Printing from Computer or Smartphone with Google Cloud Print
Important
•
LAN connection with the printer and Internet connection are required to register the printer and to print
with Google Cloud Print. Internet connection fees apply.
•
This function may not be available depending on the country or region you live in.
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							Preparations for Printing with Google Cloud PrintTo print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud
Print in advance.
Getting Google Account
If you already have Google account, register the printer.
Registering the Printer with Google Cloud Print
Getting Google Account
First, get your Google account in order to register the printer with Google Cloud Print. Access to Google Cloud Print with the web browser on the computer or the mobile device, then register
the required information.
* The screen above may change without prior notice.
Registering the Printer with Google Cloud Print Register the printer with Google Cloud Print.
Registration Using Google Chrome
Registration from the Printer
Important
•
When you register a printer, the printer must be connected to the LAN and the LAN environment
must be connected to the Internet. Note that the customer is responsible for all Internet connection
fees.
•
When the printer owner changes, delete the printer registration from Google Cloud Print .
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							Registration Using Google Chrome1.
Start the Google Chrome browser on your computer, smartphone, or tablet device.
Then from 
 (Chrome menu), select  Sign in to Chrome..., and log in to your Google
account
2.
From  (Chrome menu), select  Settings
3.
Click Show advanced settings...  to display the information. Then for  Google Cloud
Print , select  Manage
4.
Select Add printers  for the printer to be added
5.
When the confirmation message for registering the printer appears, select  OK
Printer registration is complete.
Registration from the Printer
The authentication procedure using the web browser on the computer or the mobile device is required
in the process of registering. Because the authentication URL is printed from printer when the
authentication process is performed, prepare A4 size or Letter size or Legal size plain paper.
1.
Make sure that the printer is turned on
2.
From the operation panel, select the  Setup button
3.
Select  Web service setup  -> Connection setup  -> GoogleCloudPrint  -> Register w/
service
Note
•
If you have already registered the printer with Google Cloud Print, the confirmation message
to re-register the printer is displayed.
4.
When the confirmation screen to register the printer is displayed, select  Yes
5.
Select a display language on the print setting screen of Google Cloud Print
The confirmation message to print the authentication URL is displayed.
6.
Set A4 size or Letter size or Legal size plain paper and select  OK
The authentication URL is printed.
7.
Ensure that the authentication URL is printed, select  Yes
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							8.Perform the authentication process using the web browser on the computer or the
mobile device
Access to the URL using the web browser on the computer or the mobile device and perform the authentication process following the on-screen instructions.
Note
•
Perform the authentication process with your Google account which you have gotten in
advance.
9.
When the message that the registration is complete is displayed on the LCD of the
printer, select  OK
When authentication process is complete properly, the registration items are displayed. When authentication process is complete, 
you can print the data with Google Cloud Print .
When authentication process is not complete properly and the error message is displayed, select
OK . When the confirmation message to print the authentication URL is displayed, print the
authentication URL, then perform the authentication process on the computer again.
Deleting the Printer from Google Cloud Print To change the printer owner or to re-register the printer, first delete the printer from Google Cloud Print byusing the respective procedure.
Deletion from Google Chrome
Deletion from the Printer
Deletion from Google Chrome
1.
Start the Google Chrome browser on your computer, smartphone, or tablet device.
Then from 
 (Chrome menu), select  Sign in to Chrome..., and log in to your Google
account
2.
From  (Chrome menu), select  Settings
3.
Click Show advanced settings...  to display the information. Then for  Google Cloud
Print , select  Manage
4.
Select Delete for the printer to be deleted
5.
When the confirmation message for deleting the printer appears, select  OK
Deletion from the Printer
1.
Make sure that the printer is turned on
2.
From the operation panel, select the  Setup button
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							3.Select Web service setup  -> Connection setup  -> GoogleCloudPrint  -> Delete from
service4.
When the confirmation screen to delete the printer is displayed, select  Yes
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							Printing from Computer or Smartphone with Google Cloud PrintWhen you send print data with Google Cloud Print, the printer receives the print data and prints it
automatically if the printer is turned on.
When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the printer in advance.
Sending the Print Data with Google Cloud Print1.
Make sure that the printer is turned on
Note
•
If you want to send the print data from an outside location, turn on the printer in advance.
2.
Send print data from your smartphone, tablet, or computer
The figure below is an example of when printing from the web browser corresponding with Google Cloud Print. The screen differs depending on the applications or services supporting Google Cloud Print.
When the preparation for printing with Google Cloud Print is complete and when the printer is turnedon, the printer receives the print data and prints it automatically.
Note
•
Depending on the communication status, it may take a while to print the print data or the printer may
not receive the print data.
•
While printing with Google Cloud Print, the printing may be canceled depending on the printer's
status, such as when the printer is being operated or an error has occurred. To resume printing,
check the printer's status, then print with Google Cloud Print again.
•
For print settings:
•
If you select the media type other than plain paper or if you select the paper size other than A4/ Letter/B5/A5-size, the print data is printed in single-sided even when you select the duplex print
setting. (* The paper size differs depending on the model of your printer. For information about
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							the supported paper sizes, go to the Online Manual home page, and refer to the "Cannot Print
Properly with Automatic Duplex Printing" for your model.)•
If you select plain paper as media type or if you select B5/A5/Legal-size as paper size, the print data is printed with border even when you select the borderless print setting.
•
The print results may differ from the print image depending on the print data.
•
Depending on the device sending the print data, you may not select the print settings whensending the print data with Google Cloud Print.
When you want to print from Google Cloud Print immediately
When the printer cannot receive the print data, or you want to start printing immediately, you can check whether there is a print job on the Google Cloud Print and start printing manually.
Follow the steps below.
1.
Make sure that the printer is turned on
2.
From the operation panel, select the  Setup button
3.
Select  Web service inquiry
Note
•
If you have not registered the printer with Google Cloud Print,  Web service inquiry is not
displayed.
Register the printer with Google Cloud Print .
4.
Select GoogleCloudPrint
5.
Press the  OK button
Connect to the server. If print data is available, print that data.
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							Printing from AirPrint Compliant DeviceThis document explains how to use AirPrint to print wirelessly from your iPad, iPhone and iPod touch to a
Canon printer.
AirPrint enables you to print photos, email, Web pages and documents from your Apple device directly to your printer without installing a driver.
Checking Your Environment
First, check your environment.
•
AirPrint Operation Environment
To use AirPrint, you will need one of the following Apple devices running the latest version of iOS:
◦
iPad (all models)
◦
iPhone (3GS or later)
◦
iPod touch (3rd generation or later)
•
Network Environment
The Apple device (iPad, iPhone, or iPod touch) and this printer must be connected to the same Wi-Fi
network or connected in AP mode.
Printing with AirPrint
1.
Check that this printer is turned on and the Apple device and this printer is connected to
the LAN or connected in AP mode.
2.
From the app of your Apple device, tap the operation icon to display the menu options.
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