Canon printer PIXMA MX490 User Manual

							Cannot Perform Sequential Broadcasting by Redialing, or CannotDial by Entering the Numbers
Check  Have you already selected the recipient from the redial history, or already dialed
a number by entering the fax/telephone numbers?
You can dial one recipient by selecting from the redial history or by entering the fax/telephone numbers as therecipient of sequential broadcasting.
If you already have dialed by selecting from the redial history or by entering the fax/telephone numbers, select the recipient from the machine's directory.
871 
						

							Errors Often Occur When You Send a Fax
Check Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the transmission start speed may correct the error.
Reduce the transmission start speed on  TX start speed in Adv. communication  in Adv. FAX settings  under
Fax settings .
Adv. FAX settings
872 
						

							Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
873 
						

							Cannot Receive a Fax, Cannot Print a Fax
Check1 Is the power turned on?
•
You cannot receive faxes if the power is turned off. Press the  ON button to turn the power on.
•
If you unplugged the power cord without turning off the power (the  POWER lamp is lit), reconnecting it turns
on the power automatically.
•
If you unplugged the power cord after pressing the  ON button to turn off the power (the  POWER lamp is
off), reconnect it, then press the  ON button to turn on the power.
•
If the power was turned off due to power failure, etc., the power is automatically turned on when the power
failure is resolved.
Important
•
Confirm that the  POWER lamp is off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.
For details on how to unplug the power cord, refer to 
Notice for Unplugging the Power Cord .
Note
•
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord,
the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after
turning the machine on.
For details, see 
Summary of Reports and Lists .
Check2
 Is the machine's memory full?
Print the received faxes stored in the machine's memory, delete them from the machine's memory, and have the sender resend the faxes.
Document Stored in Machine's Memory
Check3  Does an error occur during reception?
•
Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax
standby screen, check the cause.
A Message for Faxing Is Displayed on the Fax Standby Screen
•
Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Check4  Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
874 
						

							Check5 Is a different size of paper from that specified by  Page size in FAX paper
settings  loaded?
If a different size of paper from that specified by  Page size is loaded for printing faxes, the received faxes will not
be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that
specified by  Page size, then press the  OK button on the machine.
Check6
 Is paper loaded?
If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory
Reception). Load paper, then press the  OK button.
Check7
 Is the amount of remaining ink sufficient to print a fax?
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine'smemory.
Document Stored in Machine's Memory
Note
•
If the machine was receiving faxes in the fax mode, printing will start automatically after the FINE cartridge
is replaced.
Replacing a FINE Cartridge
•
You can set the machine to forcibly print a received fax even if the ink has run out.
Set  Print when no ink  in Auto print settings  under Fax settings  to Print .
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory. If the ink has already run out, we recommend that  Do not print be selected for  Received documents  in
Auto print settings  under Fax settings  to store the received fax in the machine's memory. After you
replace the FINE cartridge and select  Print for Received documents  in Auto print settings , the fax
stored in the machine's memory will be printed automatically.
Auto print settings
Check8  Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Setting the Receive Mode
Check9  Is FAX RX reject  set to ON?
Select  OFF for FAX RX reject  in Security control  under Fax settings .
For details on how to set, see 
Rejecting Fax Reception .
Check10
 Are there setting items set  Reject in Caller rejection ?
If you select  Reject for any setting items in  Caller rejection in Security control  under Fax settings , the
machine rejects calls for setting item selected  Reject.
For details on how to set, see 
Using the Caller ID Service to Reject Calls .
875 
						

							Machine Does Not Switch Automatically between Voice and FaxCalls
Check  Is the receive mode set to  Fax only mode?
If  Fax only mode  is selected for Receive mode set.  under FAX menu , there will be no automatic switching
between voice and fax calls.
Set the receive mode to  TEL priority mode, DRPD *1, or Network switch *2.
If the receive mode is  TEL priority mode and an answering machine is connected to the machine, check
whether a proper message is played back when the answering machine answers.
Setting the Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
876 
						

							Quality of Received Fax is Poor
Check1 Check the scan settings of the sender's fax machine.
Ask the sender to adjust the scan settings of the fax machine.
Check2  Is ECM RX  set to OFF?
Select  ON for  ECM RX  in Adv. communication  in Adv. FAX settings  under Fax settings .
If  ECM RX  is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Adv. FAX settings
Check3
 Is the sender's original document or scanning area of the sender's fax machine
dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the
sender to check whether the scanning area of the fax machine is dirty.
Check4  Is ECM transmission/reception enabled although the line/connection is poor, or
is the sender's fax machine compatible with ECM?
•
Select  ON for  ECM RX  in Adv. communication  in Adv. FAX settings  under Fax settings .
Adv. FAX settings
•
Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without
automatic error correction.
•
Reduce the reception start speed on  RX start speed in Adv. communication  in Adv. FAX settings  under
Fax settings .
Adv. FAX settings
Check5
 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
877 
						

							Cannot Receive a Color Fax
Check Is ECM RX  set to OFF?
If  OFF  is select for  ECM RX in Adv. communication  in Adv. FAX settings  under Fax settings , the machine
cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.
Set  ECM RX  to ON .
Adv. FAX settings
878 
						

							Errors Often Occur When You Receive a Fax
Check1 Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the error. Reduce the reception start speed on  RX start speed in Adv. communication  in Adv. FAX settings  under Fax
settings .
Adv. FAX settings
Check2
 Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.
879 
						

							Cannot Send a Fax Clearly
Check1 Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check2  Is the platen glass and/or the inner side of the document cover and/or the glass
of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload thedocument.
Cleaning the Platen Glass and Document Cover
Note
•
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
Check3  Is the image quality setting or the scan contrast setting suitable for the
document?
On the LCD, select an image quality setting and a scan contrast setting that are suitable for the document.
Setting Items for Sending Faxes
Check4  Is the original document loaded with the wrong side facing upwards or
downwards?
When loading a document on the platen glass, the side to be scanned should be face down.When loading a document in the ADF, the side to be scanned should be face up.
Check5  Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused when such documents are scanned.
When loading a document on the platen glass, press on the document cover with your hand when scanning.
880