Comdial IPrimo Speakerphone Station User Guide
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iPrimo Speakerphone Station User’s Guide October, 02 Comdial 121 Call Pick-Up Answering a call at one telephone when it is ringing at another telephone. Call Transfer Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party. Caller ID Allows station users to view the originating line number of incoming calls before they are answered. Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting. Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system. Class Of Service (COS) Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and indi - vidual stations. D Departmental Station Operation The operation of stations that are organized into departments.
122 Comdial October, 02 Dial By Name This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item. Digital Voice Announcing (DVA) The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the operation of DISA and Tracker. Direct Inward System Access (DISA) An enhancement option that allows outside callers to directly call a station or access certain internal system features, including all line groups and ARS. To prevent fraudulent access and unautho - rized use, the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features. Direct Inward Station Dialing (DISD or DID) This feature allows an outside party to call an intercom station directly without an attendant’s assistance. Direct Station Selection/Busy Lamp Field (DSS/BLF) Programmable buttons which allow the user one button to place intercom calls to other stations within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location. Do Not Disturb A mode that disables incoming call ringing and intercom calling. Dual Tone Multiple Frequency (DTMF) The tones made by your telephone when you dial.
iPrimo Speakerphone Station User’s Guide October, 02 Comdial 123 DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the pro - grammed function codes of these systems are interchangeable. Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations. E E&M Tie Lines In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes. Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the con - versation. H Hands Free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker. Hookflash Action that occurs when the TAP button is pressed. Needed for activating host system features. Hookswitch The switch on a telephone which, when depressed manually or by the handset, disconnects a call.
124 Comdial October, 02 I Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system. K Keypad Buttons 0 through 9, * and # used for dialing. L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid crystal display; the alphanumeric display of several Com- dial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.
iPrimo Speakerphone Station User’s Guide October, 02 Comdial 125 M Meet-Me Answer Page Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation. Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a tele - phone that gives information on your status. Mute A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark. N Night Transfer Transferring incoming calls to a particular station(s) for off-hour answering. O Operator Station Also known as the attendant station, this system station is pro- grammed to ring when users dial the operator; usually considered the central message desk of the system although multiple atten - dant stations are possible. P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.
126 Comdial October, 02 Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted. Privacy Line feature, assigned by the programmer, to allow only one sta- tion to access a line at any time; no other station has access to the line unless the user makes it available through conferencing. Programmable Buttons Each telephone or station has buttons that can be user-pro- grammed for autodialing numbers or feature codes, or other spe- cial purpose dialing requirements. Pulse/Tone Switching Changing from pulse/rotary dial signals to tone/DTMF signals. Q Queue Method by which a station user waits for an available line by dial- ing a code and waiting for the system to call back. R Response Messaging Responding non-verbally to a calling station by pressing a pro- grammed button that sends a message to the calling station’s dis- play. Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. Ringing Tones, Personal A telephone can be arranged to ring in one of six distinctive tones.
iPrimo Speakerphone Station User’s Guide October, 02 Comdial 127 S Saved Number Redialing Saving a last manually dialed number for later autodialing. Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another. Service Observing Class of service programming option allows users to enter an in- progress call in an unannounced muted mode to monitor the call. Speed Dialing Autodialing using the keypad buttons. Speed dialing can be sta- tion calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the sys - tem). Statio n A single system telephone with an individual identity and feature set assigned by the programmer. Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incom- ing and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic anal - ysis studies. Subdued Off-Hook Voice Announce (SOHVA) A private announcement that can be made to a busy party which they hear through the receiver of their handset. System Alarm Reporting Allows you to view (through the LCD telephone screen) the vari- ous system alarms and the stations with which those alarms are associated.
128 Comdial October, 02 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers. T TAP (Flash/Recall) Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash. Toll Restriction Class of service feature by which the system allows or denies out- going calls to selected users over selected lines. To n e C a l l A ringing intercom call. TRNS/CONF A fixed feature button that allows you to transfer outside calls and set up conference calls. U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them. Unsupervised Conference After establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connec - tion with the remaining parties. V Voice call A verbal intercom call.
iPrimo Speakerphone Station User’s Guide October, 02 Comdial 129 Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Z Zone Paging Paging through the intercoms of some stations or departments in the system.
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