Comdial IPrimo Speakerphone Station User Guide

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 51
•  Select Prime/Last Line for the last line used for prime 
calls.
•  Select ARS for calls utilizing the least costly line group 
available to route a call.
•  Select ARS programmed number for selecting a 
programmed button for ARS calls.
8.  Follow the instructions on the LCD display and then select 
Done or do nothing and let previously selected destination 
remain in effect.
9.  Select EXIT.
Figure 4-9  Selecting Line
Select Line
Select Line Group
Select Prime/Last Line
ARS
ARS 18042458028
EXIT PREV OFF 
						

							Advanced Call Handling
52 Comdial October, 02
•  To deactivate CFOS,
—Select CLEAR
Figure 4-10  Deactivate CFOS
•  To join an active CFOS call from the CFOS-enabled station,
—Note the flashing HOLD light indicating an active CFOS call, 
and press TA P.   Join the CFOS-forwarded party and CFOS 
destination in a conference call.
*  Comdial has taken reasonable steps in the design of all product 
features, including CFOS, which protect against unauthorized or 
fraudulent access to, or use of, a system, or which protect against 
unauthorized, fraudulent or unaccounted-for access to, or use of, long 
distance lines.  However, no system is entirely invulnerable or immune 
from unauthorized or fraudulent access or use, or unaccounted-for access 
or use, and therefore Comdial disclaims any and all liability, and makes 
no warranty, express or implied, relating to unauthorized or fraudulent 
access or use, or unaccounted-for access or use.
Wednesday 19 11:23 am
CFOS Item CLEAR
VMAIL OPTIONS 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 53
4.4  Call Parking
4.4.1  PARKING A CALL
You can place an intercom or outside call on hold in the system so 
that it can be answered from any station, even though it may not 
have a line appearance for the call.  You accomplish this by plac
-
ing the call in one of many park orbits, where the call remains 
until it is answered.
•  To park a call in orbit,
1.  While on an outside call, press INTERCOM and dial * or 
press TRNS/CONF if intercom call.
2.  Dial the code for park orbit (910-999 for orbit 10-99).
3.  Remember the code for later use or make it known to those 
who need to know it in order to retrieve the call.
•  To park a call using a programmed PARK button,
—While on the call, press the programmed Park button (the 
system places the call in a preselected park orbit and lights 
the PA R K light).
•  To retrieve a call that was placed on hold in the system 
(parked)
1.  Press INTERCOM.
2.  Dial #
3.  Dial the code for the orbit (910-999 for orbit 10-99), or press 
the programmed PARK button.
4.4.2  HANDLING PARK RECALLS
When a parked call times out of the system, it returns to your tele-
phone in the form of a park recall (you hear four short tone bursts 
at 12 second intervals). 
						

							Advanced Call Handling
54 Comdial October, 02
•  To answer a park recall,
—Select Answer.  The call will then connect to your station.
•  To place a park recall on hold at your station,
—Select Hold.  After the call remains on hold for a period of 
time, it rings back to your telephone as a hold recall.
Figure 4-11  A Park Recall
•  To re-park a park recall and restart the park timer,
1.  Answer/Retrieve the call.
2.  Select Park (the system places the call back in its original 
park orbit where it remains until it is answered or recalls 
again.
4.5  Call Transferring
4.5.1  SCREENED CALL TRANSFERS
You can answer a call at your LCD speakerphone and transfer it 
to another telephone.  If you first identify the caller to the party 
receiving the transfer (giving that user the opportunity to prepare 
for the call), you have made a screened transfer.
Wednesday 19 11:36 am
Prk 14  RCL  J Doe
PARK HOLD ANS 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 55
•  To screen and transfer a call to another telephone in the 
system,
1.  Answer the call.
2.  Press the TRNS/CONF button or select Transfer (call is auto-
matically placed on hold).
3.  Dial the extension number of the telephone to receive the 
transfer, or press the DSS/BLF button for that extension.
4.  Announce the call when the intercom party answers.
5.  Press SPEAKER to disconnect (if in speakerphone mode), or 
hang up.
The intercom party then has the call (if he or she answered the 
screened transfer with the handset).  If you announce the transfer 
over the speaker, the intercom party’s telephone will ring with the 
transferred call after you hang up.
Wednesday 19 11:52 am
Hold Group Listen
Transfer Record
Conference
J Doe Ext 1234 
						

							Advanced Call Handling
56 Comdial October, 02
•  If the intercom party is busy, take one of the following steps 
(if made available at your telephone by the installer 
programming):
1.  Select Reconnect to reconnect the call to your station.
2.  Select Message to leave a message-waiting indication at the 
called station.
3.  Select Callback to camp-on at the called station.
4.  Select Vo i c e m a i l to connect the caller to the busy party’s 
Voicemail.
•  If the intercom party does not answer their telephone when 
ringing, take on of the following steps:
1.  Select RECONNECT to reconnect the call to your station.
2.  Select MESSAGE to leave a message-waiting indication at 
the station.
3.  Select CALLBACK to leave a message-waiting indication at 
the station.
4.5.2  UNSCREENED CALL TRANSFERS
You can answer a call at your LCD speakerphone and transfer it 
to another telephone.  If you transfer the call without first 
announcing it, you have made an unscreened transfer.
Wednesday 19 11:36 am
Reconnect
Message
Callback
Voicemail
Calling Ext:  1234 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 57
•  To transfer an unscreened call to another system telephone.,
1.  Answer the call.
2.  Press TRNS/CONF or select Transfer) call is automatically 
placed on hold).
3.  Dial the extension number of the telephone to receive the 
transfer, or press DSS/BLF button for that extension.
4.  Press SPEAKER to disconnect (if in speakerphone mode), or 
hang up.  The transfer will ring at the called telephone.
•  If an unscreened transfer call is not answered and recalls to 
your telephone, you can take one of the following steps:
1.  Press HOLD or select Hold to place the call on hold at your 
telephone.
2.  Select Answer to return to the call,
3.  Select SEND to retry the transfer.
Note:  Unscreened transfers ring at the busy telephones and 
wait to be answered.
Wednesday 19 11:36 am
RCL  L123  J Doe  Ext 321
SEND HOLD ANS 
						

							Advanced Call Handling
58 Comdial October, 02
4.6  Other Call Transferring Options
4.6.1  HOT TRANSFER
A hot transfer is a type of screened transfer.  This feature is useful 
for transferring calls to people who need to work in a hands free 
mode.  Once you announce the call and the system completes the 
transfer, the person receiving the transfer can simply begin speak
-
ing toward his or her speakerphone to answer the call.
•  To make a hot transfer to another telephone in the system.
1.  Answer the call.
2.  Press TRNS/CONF or select Transfer (the system automati-
cally places the call on hold).
3.  Dial the extension number of the telephone to receive the 
transfer or press DSS/BLF button for that extension.
4.  Announce the call
5.  Press TRNS/CONF or select transfer.
6.  Press SPEAKER to disconnect (if in speakerphone mode) or 
hang up.  The person receiving the transfer then has the call.
4.6.2  QUICK TRANSFER
When the installer programs the quick transfer method on your 
telephone, you can deliver an automatic transfer of an incoming 
line call without pressing the TRNS/CONF button.
•  To do a quick screened transfer,
1.  Answer the call.
2.  Dial the intercom number for the transfer location.
3.  When the party at the transfer location answers, announce 
the call.
4.  Hang up, select RELEASE, or press the SPEAKER button. 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 59
5.  NONVERBAL MESSAGING 
5.1  LCD Message Delivery
You can set system-supplied messages at your station to be received 
and displayed by a calling LCD speakerphone.
•  To turn on a message from your telephone,
1.  Select OPTIONS.
2.  Select Programming.
3.  Select  NEXT.
4.  Select LCD MESSAGING.
Figure 5-1  Select an LCD Message
Back at
Call
Out to Lunch
Take a message
I will call back
EXIT PREV NEXT 
						

							Nonverbal Messaging
60 Comdial October, 02
5.  Select the message you would like to appear in a calling 
party’s LCD by  selecting  the corresponding interactive but
-
ton. In addition to the five options shown below, there are 25 
more options available to be programmed.  Refer to the Dial
-
ing Code Table on the next page.
•  Select Back at and enter the time you will be back to 
display “Back at xxxx” on the LCD display.
 
For example: dial  #00 01 29 0405 for the time 01:45).
•  Select Call to and enter the extension number to call to 
display “Call and the extension number” on the LCD 
display. 
 
For example: DIAL    #0907081502020000 for the number 
978-2200.
•  Select  Out to lunch  to display “Out to lunch” on the 
LCD display.
•  Select  Ta k e  a  m e s s a g e  to display “Take a message” on 
the LCD display.
•  Select I  will be back  to display “I will be back” on the 
LCD display.
6.  Select EXIT.