Comdial IPrimo Speakerphone Station User Guide

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 21
2.4.2  USING DIRECTED CALL HOLD
The installer can add a directed station hold feature to your telephone. 
With this feature, you can place a call on hold at another station.  You 
can also pick up the held call that has been waiting the longest length 
of time at another telephone.
•  To place a call on directed station hold,
1.  Answer the call.
2.  Press INTERCOM or TRNS/CONF if intercom call.
3.  Dial  *90.
4.  Dial the extension number of the station to receive the held 
call.
5.  Hang up.
•  To retrieve a held call at another station,
1.  Press INTERCOM.
2.  Dial  #90.
3.  Dial the extension number of the station where the call is 
currently on hold.
4.  Press TA P to answer call. 
						

							Answering Calls
22 Comdial October, 02
2.4.3   SELECTING SPECIFIC HELD CALLS 
Often, you will have more than one call on hold at your station. You 
know you can retrieve the last call placed on hold simply by pressing 
TAP; however, if you do not have line appearance for a line on which 
another call is holding, the system provides a way for you to access 
that call before servicing the last call you placed on hold.
•  To scan your held calls and retrieve a specific one:
1.  Repeatedly press HOLD to scan held call list.
2.  Press TA P to retrieve call.
Figure 2-6  Scan Calls on Hold 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 23
2.5  Call Pickup
The Impact system offers three distinct methods to answer incoming 
calls that are ringing at other stations.
2.5.1  GROUP CALL PICKUP
The installer often arranges several telephones together in a user 
group. If your telephone is so arranged, you can answer calls that are 
ringing at other stations within your particular group.
•  To answer a call that is ringing within your group,
1.  Press INTERCOM.
2.  DIAL #4.
3.  Speak toward the telephone, or lift the handset if privacy is 
desired.
2.5.2  DIRECTED CALL PICKUP
Also, you can answer a call that is ringing at any telephone in the 
system if you know the ringing telephone’s extension number.
•  To answer a call that is ringing at any telephone in the 
system,
1.  Press INTERCOM.
2.  Dial  *4.
3.  Dial the extension number of the ringing telephone.
4.  Speak toward the telephone, or lift the handset if privacy is 
desired. 
						

							Answering Calls
24 Comdial October, 02
2.5.3  PICKUP FOR MONITORED STATIONS
Your telephone may have the personal intercom number of another 
telephone appearing at a programmable button location. You can use 
the light associated with this button to monitor the status of that tele
-
phone, and you can press the button to make a call to that telephone if 
you wish. The associated light is known as the Busy Lamp Field 
(BLF) light, and the button is known as the Direct Station Select 
(DSS) button. If the installer arranged for your telephone to have the 
station monitoring feature, the BLF light shows activity status at the 
monitored telephone.
•  To monitor another telephone,
—Observe the BLF light indications next to the Direct Station 
Select (DSS/BLF) button:
•  Off = Station is idle
•  Flashing (if enabled) = Station has an incoming call
•  On = Station is busy
Note:  If you do not have the station monitoring feature, the 
BLF light shows just the following information:  Off = idle, On 
= busy. 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 25
2.5.4  SERVICING A MONITORED STATION
•  To call an idle monitored station or to answer one that is 
ringing,
1.  Note the BLF light condition.
2.  Press the assigned DSS/BLF button.
3.  Speak toward the telephone, or lift the handset if privacy is 
desired.
Note:  If you place this call on hold or if you transfer it to 
another telephone, the BLF light flashes a hold signal.  You can 
retrieve the call by pressing TAP.
You r
StationSOHVA
Delivering
Station
C
OMD
I
A
L*
 Im
p
a
c
t
...DIAL *4 + extension 
...Dial #4 If  ringing telephone 
is within your 
designated calling 
group...
If  you have 
programmed a DSS/BLF 
button for the ringing ...PRESS 
flashing 
DSS/BLF button For any ringing telephone 
						

							Answering Calls
26 Comdial October, 02
2.6  Receiving SOHVA Announcements 
2.6.1  HANDLING AN INCOMING SOHVA
Subdued Off-Hook Voice Annoucements (SOHVA), allows an 
intercom caller to break into your call by making an announcement 
through your handset receiver. The distant party that you are currently 
talking to cannot hear the announcement made by the SOHVA caller.
•  To respond to a SOHVA verbally,
1.  Select and hold the REPLY interactive button.
2.  Speak into the handset.  The distant party cannot hear your 
response.
3.  Release REPLY  after response is complete to return to dis-
tant party.
Figure 2-7  Handling an Incoming SOHVA Call 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 27
•  To respond to a SOHVA non verbally through Response 
Messaging,
1.  Select Message.
2.  Select one of the messages appearing in your LCD by select-
ing  the corresponding interactive button. (Message appears 
in the display of the telephone making the SOHVA).
3.  Continue your current call with distant party.  (SOHVA caller 
is automatically disconnected from your telephone).
•  To respond to a SOHVA by blocking (see Voice Announce 
Blocking for more information),
—Select BLOCK when you hear the SOHVA tone.  (SOHVA 
call is disconnected).
Note:  A station that is currently active in speakerphone mode 
or has Voice Announce Block set CAN NOT receive a SOHVA.   
						

							Answering Calls
28 Comdial October, 02
2.6.2  VOICE ANNOUNCE BLOCKING
If your system installer makes 
this feature available, you can 
prevent voice announcements 
from sounding over your tele
-
phone speaker if you wish.  This 
feature also blocks Subdued 
Off-Hook Voice Announce
-
ments (SOHVA) and will refuse 
any attempted SOHVAs.
Figure 2-8  Selecting Voice Announce Block
•  To block (unblock) all voice-announced calls,
1.  Select OPTIONS.
2.  Select Programming.
3.  Select Voice Announce Block.
4.  Select ON interactive button to block (or  OFF to unblock).
5.  Select EXIT to end. 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 29
Figure 2-9  SOHVA Responses
2.7  Caller ID (Automatic Number 
Identification)
When installed by system programming, the Caller ID feature allows 
you to view incoming call numbers before you answer them. 
Incoming call numbers flash in the left half of the LCD. If the name 
of the calling party is available it will display in the second half on the 
right side of the LCD. If you answer the call, the number appears 
steady in the left half of the LCD.
Your
StationSOHVA
Delivering
Station
INCOMING
SOHVA
VERBAL
NONVERBAL
BLOCK
SOHVA RESPONSES
Select and Hold REPLY
While Speaking
Select MSG And
Choose Message
To  D e l i v e r
Select BLOCK
To Disconnect
C
O
M
DI
AL
*
 I
mp
ac
t 
						

							Answering Calls
30 Comdial October, 02
The system also stores numbers that ring on your line but receive no 
answer. The system indicates that it has stored ring-no answer 
numbers by causing the programmed Caller-ID (CID) light on your 
telephone to flash. Pressing the CID button allows you to view the 
stored numbers one at a time. Pressing the programmed SAVED 
NUMBER REDIAL button causes the system to dial the displayed 
number. If the call has been returned by someone else, selecting the  T  
key reveals who returned the call. Everyone sharing your line can 
scroll through the stored numbers and choose which calls to return.
•  To scroll through ring-no answer numbers stored on your 
system (CID light is flashing),
1.  Select the CID button on your telephone. Your LCD will dis-
play the calling number, date, and time the call came in. The 
most recent call appears first in the list.
2.  Select  the CID button each time you wish to display the next 
most recent ring-no answer call to your line. 
3.  To dial one of the numbers in the redial queue, select the 
SAVED NUMBER REDIAL button. The system will auto
-
matically dial the number.
Depending on your system programming, when a call is returned it 
might remain in the ring-no answer queue or the system might delete 
it from the ring-no answer queue. Your system installer can tell you 
how the feature is programmed. If the system is programmed to leave 
a returned number in the redial queue, the display will show a “S” 
next to numbers that have been returned.
•  To determine who viewed the number and returned the call,
—DIAL  *.