Epson AcuLaser C2900DN User Manual

							2. Select Admin Menu, and then press the  button.
3. Select Maintenance Mode, and then press the 
 button.
4. Select Initialize NVM, and then press the 
 button.
5. Ensure that Are You Sure? appears, and then press the 
 button.
The printer restarts automatically to apply the settings.
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							Chapter 7
Troubleshooting
Clearing Jams
Careful selection of appropriate print media and proper loading allow you to avoid most jams.
See Also:
❏“About Print Media” on page 67
❏“Supported Print Media” on page 69
Note:
Before buying large quantities of any print media, it is recommended that you try a sample first.
Avoiding Jams
❏Use only recommended print media.
❏See “Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Paper
Cassette Unit” on page 73 and “Loading Print Media in the Single Sheet Feeder (SSF)” on page 78
to load print media properly.
❏Do not overload the print media sources. Ensure that the print media stack height does not exceed
the maximum height indicated by the load-line labels in the tray.
❏Do not load wrinkled, creased, damp, or curled print media.
❏Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try
feeding one sheet at a time through the single sheet feeder (SSF).
❏Do not use print media that you have cut or trimmed.
❏Do not mix print media sizes, weights, or types in the same print media source.
❏Ensure that the recommended print side is face up when you load the print media in the standard
250-sheet tray and the optional 250-sheet paper cassette unit. Also, the recommended print side
should be face down when you use the SSF.
❏Keep print media stored in an acceptable environment.
❏Do not remove the feeding tray during a print job.
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							❏Push the tray in firmly after loading.
❏Ensure that all cables that connect to the printer are correctly attached.
❏Overtightening the guides may cause jams.
❏Wipe the feed roll in the tray or SSF with a cloth that is slightly dampened with water if jams caused
by misfeeding paper occur frequently.
See Also:
❏“About Print Media” on page 67
❏“Supported Print Media” on page 69
Identifying the Location of Paper Jams
c
Caution:
Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped
around a Fuser Unit or a heat roller. Otherwise, it may cause injuries or burns. Switch off the
product promptly and contact your local Epson representative.
Important:
Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.
The following illustration shows where paper jams may occur along the print media path.
1
3524
6
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							1Fuser Unit
2 Optional Duplex Unit
3 Optional 250-Sheet Paper Cassette Unit
4 Standard 250-Sheet Tray
5 Single Sheet Feeder (SSF)
6Front Cover
Clearing Paper Jams From the SSF
Important:
Protect the drums of the drum cartridge against bright light. If the front cover remains open for more
than 5 minutes, print quality may deteriorate.
Note:
To resolve the error displayed on the LCD panel, you must clear all print media from the print media
path.
1. Pull the jammed paper out of the SSF. If you cannot remove the jammed paper or cannot find any
jammed paper there, go to the next step to remove the jammed paper from the inside of the
printer.
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							2. Remove the standard 250-sheet tray from the printer, and then pull out the jammed paper
remaining inside the printer. If you cannot remove the jammed paper or cannot find any jammed
paper there, go to the next step to remove the jammed paper from the inside of the printer.
3. Push the side button to open the front cover.
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							4. Open the belt unit until it stops and remove the jammed paper. Confirm that there are no scraps of
paper remaining inside the printer.
5. Close the belt unit, and push at the top of the unit until it clicks.
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							6. Close the front cover.
7. Insert the standard 250-sheet tray into the printer, and push until it stops.
Important:
Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.
Clearing Paper Jams From the Standard 250-Sheet Tray
Important:
Protect the drums of the drum cartridge against bright light. If the front cover remains open for more
than 5 minutes, print quality may deteriorate.
Note:
To resolve the error displayed on the LCD panel, you must clear all print media from the print media
path.
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							1. Pull the standard 250-sheet tray out of the printer carefully. Hold the tray with both hands, lift the
front slightly, and remove it from the printer.
2. Remove all the jammed and/or creased paper from the tray.
3. Pull the jammed paper out carefully to avoid tearing it. If you cannot remove the paper, go to the
next step to remove the jammed paper from the inside of the printer.
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							4. Push the side button to open the front cover.
5. Open the belt unit until it stops and remove the jammed paper. Confirm that there are no scraps of
paper remaining inside the printer.
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							6. Close the belt unit, and push at the top of the unit until it clicks.
7. Close the front cover.
8. Insert the standard 250-sheet tray into the printer, and push until it stops.
Important:
Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.
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