Epson AcuLaser C2900DN User Manual

							Regi Jam (Exit Sensor On JAM)
ProblemAction
Regi jam (Exit Sensor On JAM) occurs. Ensure that the drum cartridge is installed correctly.
If the problem persists, replace the drum cartridge if you have a spare cartridge as
instructed in “Replacing the Drum Cartridge” on page 210.
Replace the drum cartridge if you have a spare cartridge as instructed in “Replacing
the Drum Cartridge” on page 210.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Exit Jam (Exit Sensor Off JAM)
ProblemAction
Exit jam (Exit Sensor Off JAM) occurs. Ensure that the fuser unit is installed correctly.
Replace the fuser unit.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Standard 250-Sheet Tray/Optional 250-Sheet Paper Cassette Unit Multi-feed Jam
ProblemAction
Print media multiple feeds occur in the
standard 250-sheet tray or optional
250-sheet paper cassette unit.Ensure that the tray is properly inserted.
If using coated paper, load coated paper one sheet at a time.
If using other type of print media, use print media that is not dump.
Load coated paper one sheet at a time.
If the problem persists, fan the print media.
Use print media that is not dump.
If the problem persists, fan the print media.
Fan the print media.
If the problem persists, wipe the feed roll in the tray where the multifeed occurred
with a cloth moistened with water.
Wipe the feed roll in the tray where the multifeed occurred with a cloth moistened
with water.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							SSF Multi-feed Jam
ProblemAction
Print media multiple feeds occur in the
SSF.Ensure that the media type you are using.
If using coated paper, load coated paper one sheet at a time.
If using other type of print media, use print media that is not dump.
Load coated paper one sheet at a time.
If the problem persists, fan the print media.
Use print media that is not dump.
If the problem persists, fan the print media.
Fan the print media.
If the problem persists, wipe the feed roll in the tray where the multifeed occurred
with a cloth moistened with water.
Wipe the feed roll in the tray where the multifeed occurred with a cloth moistened
with water.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the
following:
❏The power cord is connected to the printer, and to a properly grounded electrical outlet.
❏The printer is turned on.
❏The electrical outlet is not turned off at any switch or breaker.
❏Other electrical equipment plugged into the outlet is working.
❏The additional memory module is properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds,
and then turn on the printer. This often fixes the problem.
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							Display Problems
ProblemAction
After the printer is turned on, the
display on the LCD panel is blank, keeps
showing Please wait..., or the back
light is not lit.Turn off the printer, wait for 10 seconds, and turn on the printer. Self Test Message
appears on the LCD panel. When the test is completed, Ready is displayed.
Menu settings changed from the
operator panel have no effect.Settings in the software program, the print driver, or the printer utilities have
precedence over the settings made on the operator panel.
Printing Problems
ProblemAction
Job did not print or incorrect characters
printed.E n s u r e  t ha t  t h e  t o p  m e n u  a p p e a r s o n  t h e  LC D  p a n e l  b e f o r e y o u  se n d  a  j o b  t o  p r i n t .
Press the 
 (Menu) button to return to the top menu.
Ensure that the print media is loaded in the printer. Press the 
 (Menu) button to
return to the top menu.
Verify that you are using the correct print driver.
Ensure that the correct USB or Ethernet cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the printer’s interface from the Admin Menu.
Determine the host interface you are using. Print a panel settings page to verify that
the current interface settings are correct.
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							ProblemAction
Print media misfeeds or multiple feeds
occur in the standard 250-sheet tray or
SSF.Ensure that the print media you are using meets the specifications for your printer.
See Also:
“Usable Print Media” on page 69
Fan the print media before loading it in the standard 250-sheet tray.
Ensure that the print media is loaded correctly.
Ensure that the width and length guides of the print media sources are adjusted
correctly.
Ensure that the standard 250-sheet tray is securely inserted.
Do not overload the tray.
Do not force print media into the SSF when you load it; otherwise, it may skew or
buckle.
Ensure that the print media is not curled.
Face the recommended print side up or down appropriately for the type of print
media you are using.
See Also:
“Loading Print Media” on page 72
Turn the print media over or around and try printing again to see if feeding
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print media.
Load print media only when the tray is empty.
Wipe the feed roll in the standard 250-sheet tray or SSF with a cloth moistened with
water.
Replace the feed roll.
The envelope is creased after printed. Make sure that the envelope is loaded in the standard 250-sheet tray or SSF as
instructed in “Loading Envelope in the Standard 250-Sheet Tray” on page 75 or
“Loading Envelope in the Single Sheet Feeder (SSF)” on page 79.
Page breaks in unexpected places. Increase the value for the time-out on the operator panel or EpsonNet Config.
Print media does not stack neatly in the
output bin.Turn the print media stack over in the tray.
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							ProblemAction
Cannot print from the standard
250-sheet tray because the print media
in the tray is curled.Load the print media into the SSF.
Print Quality Problems
Note:
In this section, some procedures use the operator panel or EpsonNet Config.
See Also:
❏“Understanding the Printer Menus” on page 104
❏“EpsonNet Config” on page 35
The Output Is Too Light
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							ProblemAction
The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Printer Status window.
2. Replace the toner cartridges as necessary.
If the problem persists, disable Draft Mode in the print driver.
Disable Draft Mode in the print driver. The following procedure uses the PCL 6
driver as an example.
1. On the Advanced Settings tab, ensure that the Draft Mode check box is not
selected.
If the problem persists, try changing the Paper Type setting in the print driver.
The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change the plain paper to heavy using a PCL 6 driver.
1. On the Paper / Output tab, change the Paper Type setting.
If the problem persists, verify that the correct print media is being used.
Verify that the correct print media is being used.
See Also:
“Usable Print Media” on page 69
If not, use the print media recommended for the printer.
If the problem persists, ensure that the eight yellow ribbons are correctly removed
from the drum cartridge.
Ensure that the eight yellow ribbons are correctly removed from the drum
cartridge.
See Also:
❏“Installing a Toner Cartridge” on page 208
❏“Installing the Drum Cartridge” on page 212
If not, remove the ribbons.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							Toner Smears or Print Comes Off
ProblemAction
Toner smears or print comes off. The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change the plain paper to heavy using a PCL 6 driver.
1. On the Paper / Output tab, change the Paper Type setting.
If the problem persists, verify that the correct print media is being used.
Verify that the correct print media is being used.
See Also:
“Usable Print Media” on page 69
If not, use the print media recommended for the printer.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
1. Replace the drum cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
2. After you replace the drum cartridge, test print your document again.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							Random Spots/Blurred Images
ProblemAction
The printed result has random spots or
is blurred.Ensure that the toner cartridges are installed correctly.
See Also:
“Installing a Toner Cartridge” on page 208
If the problem persists, ensure that the drum cartridge is installed correctly.
Ensure that the drum cartridge is installed correctly.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
The Entire Output Is Blank
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							ProblemAction
The entire output is blank. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Printer Status window.
2. Replace the toner cartridges as necessary.
If the problem persists, disable Draft Mode in the print driver.
Disable Draft Mode in the print driver. The following procedure uses the PCL 6
driver as an example.
1. On the Advanced Settings tab, ensure that the Draft Mode check box is not
selected.
If the problem persists, try changing the Paper Type setting in the print driver.
The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change the plain paper to heavy using the PCL 6 driver.
1. On the Paper / Output tab, change the Paper Type setting.
If the problem persists, verify that the correct print media is being used.
Verify that the correct print media is being used.
See Also:
“Usable Print Media” on page 69
If not, use the print media recommended for the printer.
If the problem persists, ensure that the eight yellow ribbons are correctly removed
from the drum cartridge.
Ensure that the eight yellow ribbons are correctly removed from the drum
cartridge.
See Also:
❏“Installing a Toner Cartridge” on page 208
❏“Installing the Drum Cartridge” on page 212
If not, remove the ribbons.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							Streaks Appear on the Output
ProblemAction
Streaks appear on the output. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Printer Status window.
2. Replace the toner cartridges as necessary.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Part or the Entire Output Is Black
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