Epson AcuLaser C2900DN User Manual

							ProblemAction
The top and side margins are incorrect. Ensure that the margins are set correctly on the application being used.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Color Registration Is out of Alignment
ProblemAction
Color registration is out of alignment. Execute auto color registration adjustment.
1. On the operator panel, press the 
 (Menu) button and select Admin Menu —
Maintenance Mode — Adjust ColorRegi — Auto Adjust, and then press the
 button.
If the problem persists, check whether or not you have a spare drum cartridge.
Check whether or not you have a spare drum cartridge.
If you have a spare drum cartridge, replace the drum cartridge.
If you do not have a spare drum cartridge, contact the Epson local representative
office or an authorised dealer.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     181
 
						

							Protrudent/Bumpy Paper
ProblemAction
Printed surface got protrudent/bumpy. Clean up the fuser unit.
1. Load one sheet of paper on the SSF, and then print a solid image all over paper.
2. Load the printed sheet with the side to be printed on facing down, and then print
a blank sheet of paper.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Adjusting Color Registration
This section describes how to adjust the color registration when you first install the printer or after
moving it to a new location.
Performing Auto Adjust
Auto Adjust allows you to correct the color registration automatically.
The Operator Panel
1. Press the  (Menu) button.
2. Select Admin Menu, and then press the 
 button.
3. Select Maintenance Mode, and then press the 
 button.
4. Select Adjust ColorRegi, and then press the 
 button.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     182
 
						

							5. Select Auto Adjust, and then press the  button.
6. Ensure that Are You Sure? appears, and then press the 
 button.
Auto adjust is performed.
Printing the Color Registration Chart 
1. Press the  (Menu) button.
2. Select Admin Menu, and then press the 
 button.
3. Select Maintenance Mode, and then press the 
 button.
4. Select Adjust ColorRegi, and then press the 
 button.
5. Select ColorRegi Chart, and then press the 
 button.
6. Ensure that Are You Sure? appears, and then press the 
 button.
The color registration chart is printed.
Determining Values
On the color registration chart, there are two types of charts: Chart 1 (fast scan) and Chart 2 (slow
scan).
The Chart 1 is used to adjust the color registration for the fast scan direction, which is vertical to paper
feed direction. The Chart 2 is used to adjust the color registration for the slow scan direction, which is
horizontal to paper feed direction.
The following sections explain how to determine the adjustment values for the fast scan and the slow
scan using Chart 1 and Chart 2.
Fast Scan
On the Chart 1 of the color registration chart, find the straightest lines where the two black lines and
the colored line are most closely aligned for each color (Y, M, and C). If you find the straightest line,
make a note of the value (-9 to +9) indicated by the straightest line for each color.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     183
 
						

							When the value is 0 for each color, you do not need to adjust the color registration for the fast scan.
When the value is not 0, enter the value using the procedure in “Entering Values” on page 185.
* Straightest line
Slow Scan
On the Chart 2 of the color registration chart, find the medium line within the range of white area for
each color pattern (Y, M, and C). If you find the medium line, make a note of the value (-9 to +9)
indicated by the medium line for each color.
When the value is 0 for each color, you do not need to adjust the color registration for the slow scan.
When the value is not 0, enter the value using the procedure in “Entering Values” on page 185.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     184
 
						

							Entering Values
* Lattice pattern
Using the operator panel, enter the values found in the color registration chart to make adjustments.
1. Press the 
 (Menu) button.
2. Select Admin Menu, and then press the 
 button.
3. Select Maintenance Mode, and then press the 
 button.
4. Select Adjust ColorRegi, and then press the 
 button.
5. Select Enter Number, and then press the 
 button.
6. Ensure that Enter (LY, LM, LC) appears.
7. Press the 
 or  button to specify the values for LY, LM, and LC.
Note:
To move the cursor to the next value, press the 
 button.
8. Press the 
 button.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     185
 
						

							9. Ensure that Enter (RY, RM, RC) appears.
10. Press the 
 or  button to specify the values for RY, RM, and RC.
Note:
To move the cursor to the next value, press the 
 button.
11. Press the 
 button.
12. Ensure that Enter (PY, PM, PC) appears.
13. Press the 
 or  button to specify the values for PY, PM, and PC.
Note:
To move the cursor to the next value, press the 
 button.
14. Press the 
 button.
15. Select ColorRegi Chart, and then press the 
 button.
16. Ensure that Are You Sure? appears, and then press the 
 button.
The color registration chart is printed with the new values.
If the straightest line is not at the value of 0, adjust the values again. Checking the charts before and
after the adjustments will help you to determine the values to enter.
After printing the color registration chart, do not turn off the printer until the printer motor has
stopped running.
Note:
If 0 is not next to the straightest lines, determine the values and adjust the printer again.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     186
 
						

							Problems With Installed Optional Accessories
ProblemAction
The optional 250-sheet paper cassette
unit does not work correctly.Ensure that the optional 250-sheet paper cassette unit is correctly installed on the
printer. Re-install the optional 250-sheet paper cassette unit.
See Also:
❏“Removing the Optional 250-Sheet Paper Cassette Unit” on page 232
❏“Installing the Optional 250-Sheet Paper Cassette Unit” on page 29
If the problem persists, contact customer support.
Ensure that the print media is loaded correctly.
See Also:
“Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet
Paper Cassette Unit” on page 73
If the problem persists, contact customer support.
The additional memory module does
not work correctly.Ensure that the additional memory module is securely connected to the memory
connector.
If the problem persists, contact customer support.
Other Problems
ProblemAction
Condensation has occurred inside the
printer.This usually occurs within several hours after you heat the room in winter. This also
occurs when the printer is operating in a location where relative humidity reaches
85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
"092-310", “092-910", or “092-410" is
displayed.Clean the CTD sensor.
See Also:
“Cleaning the Color Toner Density (CTD) Sensor” on page 203
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates
possible printer problems you must resolve. This section describes messages, their meanings, and how
to clear the messages.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     187
 
						

							Important:
When an error message is displayed, the print data remaining on the printer and the information
accumulated in the memory of the printer are not secured.
Message What You Can Do
Insert Fuser
010-317
Insert Fuser
Restart PrinterTurn off the printer and wait for 40 minutes. Open the front cover and make sure
that the fuser unit is fully installed.
Fuser Error
Restart Printer
Error 010-397
Restart PrinterTurn off the printer. Confirm that the fuser unit is correctly installed, and turn on
the printer. Contact customer support if this failure is repeated.
Certificate Fail
Contact Admin.
Error 016-404
Restart PrinterContact your system administrator.
Certificate Fail
Contact Admin.
Error 016-405
Restart Printer
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     188
 
						

							Message What You Can Do
Erase Flash Err
Restart Printer
Error 016-500
Restart PrinterTurn off the printer, and turn it on again. Contact customer support if this failure
is repeated.
Write Flash Err
Restart Printer
Error 016-501
Restart Printer
Verify Flash Err
Restart Printer
Error 016-502
Restart Printer
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     189
 
						

							Message What You Can Do
Certificate Fail
Contact Admin.
Error 016-520
Restart PrinterContact your system administrator.
Certificate Fail
Contact Admin.
Error 016-521
Restart Printer
Certificate Fail
Contact Admin.
Error 016-522
Restart Printer
Certificate Fail
Contact Admin.
Error 016-523
Restart Printer
Certificate Fail
Contact Admin.
Error 016-524
Restart Printer
Certificate Fail
Contact Admin.
Error 016-527
Restart PrinterContact your system administrator.
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     190