Epson AcuLaser C2900DN User Manual
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Message What You Can Do Format Error Press Ok Button Error 016-737 Press Ok ButtonTurn off the printer, and turn it on again. Contact customer support if this failure is repeated. Protection Error Press Ok Button Error 016-741 Press Ok Button Check Sum Error Press Ok Button Error 016-744 Press Ok Button Job Ticket Error Press Ok Button Error 016-750 Press Ok ButtonPress the button, or wait for 30 seconds for the printer to recover. Wrong Password Press Ok Button Error 016-753 Press Ok Button Invalid User Press Ok Button Error 016-757 Press Ok ButtonThe account is not registered. Contact your system administrator. Disabled Func Press Ok Button Error 016-758 Press Ok ButtonThe function cannot be used. Contact your system administrator. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 191
Message What You Can Do Limit Exceeded Press Ok Button Error 016-759 Press Ok ButtonPrintable page limit is exceeded. Contact your system administrator. Invalid Job Press Ok Button Error 016-799 Press Ok ButtonPress the button to clear the message and cancel the current print job. Confirm the configuration of the printer on the print driver. USB Host Error Unsupported Error 016-930 UnsupportedThe device is not supported. Remove it from the USB port. USB Host Error Unsupported Error 016-931 UnsupportedThe USB hub is not supported. Remove it from the USB port. Load NNN XXX Load NNN YYYReload the specified paper on the standard 250-sheet tray or optional 250-sheet paper cassette unit. Tray Missing Insert Tray N Error 024-xxx Insert Tray NInsert the standard 250-sheet tray or optional 250-sheet paper cassette unit. IPv6 Duplicate Change IPaddressChange IP address to avoid duplication. Turn off the printer, and turn it on again. IPv4 Duplicate Change IPaddress Epson AcuLaser C2900 Series User’s Guide Troubleshooting 192
Message What You Can Do Over Heat Please Wait... Error 042-700 Please Wait...Wait for a while until the printer cools down. Jam at Tray 1 Check Tray 1 Open Front CoverRemove the standard 250-sheet tray and jammed paper. Open and close the front cover. Press Ok Button to continuePress the button. Jam at Tray 2 Check Tray 2 Open Front CoverRemove the optional 250-sheet paper cassette unit and jammed paper. Open and close the front cover. Jam at Tray 2 Open Tray 2 Open Front CoverRemove the standard 250-sheet tray or the optional 250-sheet paper cassette unit, and remove the jammed paper. Open and close the front cover. 250 Feeder Error Restart Printer Error 072-215 Restart PrinterTurn off the printer. Confirm that the optional 250-sheet paper cassette unit is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Jam at Tray 1 or 2 Open Tray 1 or 2 Open Front CoverRemove the standard 250-sheet tray or the optional 250-sheet paper cassette unit, and remove the jammed paper. Open and close the front cover. Jam at Front Cover Open Front Cover and Remove PaperOpen the front cover and remove the jammed paper, and then open and close the front cover. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 193
Message What You Can Do Chk Manual Feed Remove Paper Open and close Front CoverPull the jammed paper out of the SSF. Open and close the front cover. Remove paper from Manual FeedRemove the paper from the SSF. Reseat paper of Manual FeedPull the paper out of the SSF. Reload the paper in the SSF. Duplexer Error Restart Printer Error 077-215 Restart PrinterTurn off the printer. Confirm that the optional duplex unit is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Front Cover Open Close FrontCoverClose the front cover. Side Door Open Close Side DoorClose the side cover. Check Unit Drum CartridgeRemove the ribbon from the drum cartridge. Contact customer support if this failure is repeated. Drum CRUM Error Restart Printer Error 091-916 Restart PrinterOpen the front cover. Remove the unsupported drum cartridge, and install a supported cartridge. Waste Full Yellow CartridgeOpen the side cover. Remove the used yellow cartridge, and install a new car- tridge. Waste Full MagentaCartridgeOpen the side cover. Remove the used magenta cartridge, and install a new cartridge. Waste Full Cyan CartridgeOpen the side cover. Remove the used cyan cartridge, and install a new car- tridge. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 194
Message What You Can Do Waste Full Black CartridgeOpen the side cover. Remove the used black cartridge, and install a new car- tridge. Insert Drum CartridgeOpen the front cover, and make sure that the drum cartridge is fully installed. XXXXXXXXXXXXXXXX CTD SensorClean the CTD sensor. Check Unit CTD Sensor Low Density Yellow CartridgeRemove and shake the yellow cartridge. Contact customer support if this failure is repeated. Low Density MagentaCartridgeRemove and shake the magenta cartridge. Contact customer support if this failure is repeated. Low Density Cyan CartridgeRemove and shake the cyan cartridge. Contact customer support if this failure is repeated. Low Density Black CartridgeRemove and shake the black cartridge. Contact customer support if this failure is repeated. Blk - CRUM Error Restart Printer Error 093-925 Restart PrinterTurn off the printer. Confirm the black cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Invalid BlackOpen the side cover. Remove the unsupported black cartridge, and install a supported cartridge. Y - CRUM Error Restart Printer Error 093-950 Restart PrinterTurn off the printer. Confirm the yellow cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 195
Message What You Can Do M - CRUM Error Restart Printer Error 093-951 Restart PrinterTurn off the printer. Confirm the magenta cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. C - CRUM Error Restart Printer Error 093-952 Restart PrinterTurn off the printer. Confirm the cyan cartridge is correctly installed, and turn on the printer. Contact customer support if this failure is repeated. Invalid YellowOpen the side cover. Remove the unsupported yellow cartridge, and install a supported cartridge. Invalid MagentaOpen the side cover. Remove the unsupported magenta cartridge, and install a supported cartridge. Invalid CyanOpen the side cover. Remove the unsupported cyan cartridge, and install a supported cartridge. Insert Yellow CartridgeOpen the side cover, and make sure that the yellow cartridge is fully installed. Insert MagentaCartridgeOpen the side cover, and make sure that the magenta cartridge is fully installed. Insert Cyan CartridgeOpen the side cover, and make sure that the cyan cartridge is fully installed. Insert Black CartridgeOpen the side cover, and make sure that the black cartridge is fully installed. RAM Error Restart Printer Error 116-316 Restart PrinterTurn off the printer. Remove the 512 MB additional memory module from the slot, and then reattach it firmly. Turn on the printer. Contact customer support if this failure is repeated. Controller Error Restart Printer Error 116-317 Restart PrinterTurn off the printer, and turn it on again. Contact customer support if this failure is repeated. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 196
Message What You Can Do RAM Error Restart Printer Error 116-320 Restart PrinterRemove the unsupported additional memory module. Contact customer sup- port if this failure is repeated. Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the LCD panel. You need to know the model type and serial number of your printer. See the label located inside the side cover of your printer. Getting Help Epson provides several automatic diagnostic tools to help you produce and maintain print quality. LCD Panel Messages The LCD panel provides you with information and troubleshooting help. When an error or warning condition occurs, the LCD panel displays a message informing you of the problem. See Also: “Understanding Printer Messages” on page 187 Status Monitor Alerts The Status Monitor is a tool that is included on the Software Disc. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, the Status Monitor automatically displays an alert on your computer screen to let you know that the printer needs attention. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 197
Non-Genuine Mode When toner within a toner cartridge is end of its service life, the Replace XXXX Print Cartridge (XXXX: Yellow, Magenta, Cyan, or Black) message appears. When you want to use the printer in Non-Genuine mode, program the mode and replace the toner cartridge. Important: If you use the printer in the Non-Genuine mode, the performance of the printer may not be at its optimum. And any problems that may arise from the use of the Non-Genuine mode are not covered by our quality guarantee. The continuous use of the Non-Genuine mode can also cause the printer to break down, and any repair charges for such break down will be incurred by users. Note: Before starting the operation described below, confirm that Ready is displayed on the LCD panel. 1. Press the (Menu) button. 2. Select Admin Menu, and then press the button. 3. Select Maintenance Mode, and then press the button. 4. Select Non-Genuine, and then press the button. 5. Select Toner, and then press the button. 6. Select On, and then press the button. 7. Press the button twice. The printer switches to the Non-Genuine mode. Epson AcuLaser C2900 Series User’s Guide Troubleshooting 198
Chapter 8 Maintenance Cleaning the Printer This section describes how to clean the printer in order to maintain it in good condition and print clean printouts all the time. w Warning: When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning materials may result in poor performance of the product. Never use aerosol cleaners, or it may catch fire and cause explosion. c Caution: When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause electric shock. Cleaning Inside the Printer Clean the feed roll inside the printer if print media does not feed correctly. 1. Turn off the printer and disconnect the power cord. 2. Pull the standard 250-sheet tray out of the printer about 200 mm. Hold the standard 250-sheet tray with both hands, and remove it from the printer. Epson AcuLaser C2900 Series User’s Guide Maintenance 199
3. Push the side button to open the front cover. 4. Open the belt unit. 5. Turn the four drum cartridge lock levers 90-degrees counterclockwise. Epson AcuLaser C2900 Series User’s Guide Maintenance 200