Epson AcuLaser C2900DN User Manual

							ProblemAction
Part or the entire output is black.
Ensure Output Color is set to Color in the print driver. The following procedure
uses the PCL 6 driver as an example.
1. On the Image Options tab, ensure that the Output Color is set to Color.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Pitched Color Dots
ProblemAction
The printed result has pitched color
dots.Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							Vertical Blanks
ProblemAction
The printed result has vertical blanks. Ensure the light path is not covered.
1. Remove the drum cartridge, and keep it in the dark place.
See Also:
“Replacing the Drum Cartridge” on page 210
2. Check the light path, and then remove the shielding.
3. Re-install the drum cartridge.
See Also:
“Installing the Drum Cartridge” on page 212
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							Mottle
ProblemAction
The printed result has mottled
appearance.Verify that the print media recommended for the printer is being used.
If you use non-recommended print media, use the print media recommended for
the printer.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Adjust the transfer bias.
1. On the operator panel, press the 
 (Menu) button and select Admin Menu —
Maintenance Mode — Adjust BTR.
2. Adjust the setting for the type of print media being used.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Ghosting
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							ProblemAction
The printed result has ghosting. If the type of the ghosting is positive ghost:
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
If the type of the ghosting is negative ghost:
Verify that the print media recommended for the printer is being used.
If you are using non-recommended print media, use the print media
recommended for the printer.
If the problem is solved, adjust the transfer bias.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Adjust the transfer bias.
1. On the operator panel, press the 
 (Menu) button and select Admin Menu —
Maintenance Mode — Adjust BTR.
2. Adjust the setting for the type of print media being used.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Light-Induced Fatigue
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							ProblemAction
The printed result has light-induced
fatigue pattern.Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Fog
ProblemAction
The printed result is foggy. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Bead-Carry-Out (BCO)
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							ProblemAction
Bead-Carry-Out (BCO) is happening. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Jagged Characters
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							ProblemAction
The printed result has jagged
characters.Set Screen to Fineness in the print driver. The following procedure uses the PCL 6
driver as an example.
1. On the Advanced Settings tab, set Screen under Items: to Fineness.
If the problem persists, set Image Quality to High Quality in the print driver.
Set Image Quality to High Quality in the print driver. The following procedure
uses the PCL 6 driver as an example.
1. On the Image Options tab, select High Quality from Image Quality.
If the problem persists, enable Bitmap Smoothing in the print driver.
Enable Bitmap Smoothing in the print driver. The following procedure uses the
PCL 6 driver as an example.
1. On the Advanced Settings tab, set Bitmap Smoothing under Items: to On.
If the problem persists, enable Bitmap Text Smoothing in the print driver.
Enable Bitmap Text Smoothing in the print driver. The following procedure uses
the PCL 6 driver as an example.
1. On the Advanced Settings tab, set Bitmap Text Smoothing under Items: to
On.
If the problem persists, check whether or not the downloaded font you are using is
recommended.
If using a downloaded font, ensure that the font is recommended for the printer,
operating system, and the application being used.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Banding
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							ProblemAction
The printed result has banding. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Auger Mark
ProblemAction
The printed result has auger mark. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Wrinkled/Stained Paper
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							ProblemAction
The output is wrinkled.
The output is stained.Verify that the correct print media is being used.
If excessive wrinkles occur, use paper or other media from a new package.
See Also:
❏“Usable Print Media” on page 69
❏“About Print Media” on page 67
If not, use the print media recommended for the printer.
If the problem with printing on an envelope persists, check the wrinkle of the
envelope.
If the problem with printing on a print media other than envelopes persists, contact
the Epson local representative office or an authorised dealer.
Check whether the wrinkle of the four edges of the envelope is within 30 mm.
If the wrinkle of the four edges of the envelope is within 30 mm, this type of wrinkle
is considered normal. Your printer is not at fault.
If not, take following actions:
❏If the envelope is 220 mm or longer (C5 or Com-10), load the envelope in the
standard 250-sheet tray in the short edge feed orientation with the flap closed
and print side up.
❏If the envelope is shorter than 220 mm (Monarch or DL), load the envelope in
the standard 250-sheet tray in the short edge feed orientation with the flap
c l o s e d  a n d  p r i n t  s i d e  u p ,  o r  i n  t h e  l o n g  e d g e  f e e d  o r i e n t a t i o n  w i t h  t h e  f l a p  o p e n
and print side up.
Load the envelopes in the standard 250-sheet tray in the short edge feed
orientation with the flap closed and print side up.
See Also:
“Loading Envelope in the Standard 250-Sheet Tray” on page 75
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Load the envelopes in the standard 250-sheet tray in the long edge feed
orientation with the flap open and print side up.
See Also:
“Monarch or DL” on page 76
If the problem persists, contact the Epson local representative office or an
authorised dealer.
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							Damage on the Leading Edge of Paper
ProblemAction
The output is damaged on its leading
edge.When using the SSF, reverse the paper and then try again.
If the problem persists, change the paper with another one and then try again.
When using the standard 250-sheet tray or optional 250-sheet paper cassette unit,
change the paper and then try again.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Change the paper with another one and then try again.
If the problem persists, use the standard 250-sheet tray or optional 250-sheet paper
cassette unit in place of the SSF.
Use the standard 250-sheet tray or optional 250-sheet paper cassette unit in place
of the SSF.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
The Top and Side Margins Are Incorrect
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