Epson AcuLaser C2900DN User Manual

							3. Lift the lever of the optional duplex unit.
4. Hold both sides of the optional duplex unit, and then pull out the optional duplex unit.
5. Close the front cover.
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							6. Reconnect the power cord to the power connector and turn on the printer.
Removing the Optional 250-Sheet Paper Cassette Unit
1. Turn off the printer.
2. Disconnect the power cord from the power connector on the rear of the printer.
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							3. Pull the standard 250-sheet tray out of the printer about 200 mm. Hold the standard 250-sheet tray
with both hands, and remove it from the printer.
4. Remove the two screws joining the printer and the optional 250-sheet paper cassette unit by
unscrewing them with a coin or similar object.
5. Gently lift the printer off the optional 250-sheet paper cassette unit, and place it on a level surface.
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							c
Caution:
Two people are required to lift the printer.
6. Insert the standard 250-sheet tray into the printer, and push until it stops.
7. Reconnect all cables into the rear of the printer and turn on the printer.
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							Appendix A
Where To Get Help
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact Epson support services for
assistance. If Epson support for your area is not listed below, contact the dealer where you purchased
your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(The serial number label is usually on the back of the product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product software.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
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							World Wide Web (http://www.epson.com.tw)
Information on product specifications, drivers for download, and products enquiry are available.
Epson HelpDesk (Phone: +0800212873)
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
Telephone number Fax number Address
02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100,
Taiwan
02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City
105, Taiwan
02-32340688 02-32345299 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei
County 235, Taiwan
039-605007 039-600969 No.342-1, Guangrong Rd., Luodong Township, Yilan County
265, Taiwan
038-312966 038-312977 No.87, Guolian 2nd Rd., Hualien City, Hualien County 970,
Taiwan
02-82273300 02-82278866 5F.-1, No.700, Zhongzheng Rd., Zhonghe City, Taipei County
235, Taiwan
03-2810606 03-2810707 No.413, Huannan Rd., Pingzhen City, Taoyuan County 324,
Taiwan
03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City
300, Taiwan
04-23291388 04-23291338 3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan
04-23805000 04-23806000 No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408,
Taiwan
05-2784222 05-2784555 No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan
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							Telephone number Fax number Address
06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704,
Taiwan
07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804,
Taiwan
07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807,
Taiwan
08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900,
Taiwan
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
and e-mail are available.
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							Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, Hochiminh City
Vietnam
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
❏Sales enquiries and product information
❏Technical support
Phone (62) 21-572 4350
Fax (62) 21-572 4357
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							Epson Service Center
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
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							Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson
Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to
provide users with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
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