HP 6500 A Manual

							
To set up wireless communication using the installer (Windows)
NOTE:For this method, you will need to have a wireless network set up and running.
You will also need a USB cable. Do not attach the USB cable until prompted by the
installer.
1. Save any open documents. Close any applications that are running on your computer.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click  Install Network/Wireless Device , and then follow the
onscreen instructions.
NOTE: If the firewall software on your computer displays any messages during
the installation, select the “always permit/allow“ option in the messages. Selecting
this option allows the software to in stall successfully on your computer.
4.When prompted, temporarily connect the USB wireless setup cable.
5. Follow the onscreen instructions to complete the installation.
6. Disconnect the USB wireless setup cable when prompted.
To set up wireless communicatio n using the installer (Mac OS X)
1.Connect a USB wireless setup cable to the port on the back of the HP device and
then to any USB port on the computer.
2. Place the Starter CD into the computer.
3. Double-click the HP Installer icon on the Starter CD, and then follow the onscreen
instructions.
4. Disconnect the USB wireless setup cable when prompted.
To set up wireless communication using  the device control panel with wireless
setup wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to  your device.
NOTE:To use this method, you must have a wireless network set up and running.
1.Set up the device hardware (see the getting started guide or the setup poster that
came with your device).
2. On the device control panel, press the  Setup button.
3. Press an arrow button to move to  Network Settings, and then press OK.
4. Press an arrow button to move to  Wireless Setup Wizard, and then press OK.
5. Follow the display  instructions to complete the setup.
To turn off wireless communication
Device control panel:  Press Setup, then select  Network Setup , then select Wireless
Radio , and then select either  On or  Off.
Set up the device for wireless communication (some models only) 137 
						

							
Connect the device using an ad hoc wireless network connection
Method 1
1.Turn on wireless in your computer and in the device.
2. On your computer, connect to the network name (SSID) “hpsetup“. (This network
name is the default, ad hoc network created by the HP device.)
NOTE: If your HP device was previously configured for a different network, you
can restore the network defaults to enable the device to use “hpsetup“. To restore
the network defaults complete the following steps:
Reset the administrator password and network settings:  Select Setup, select
Network , and then select  Restore Network Defaults . For more information, see
General troubleshooting tips and resources .
Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
• Keep the wireless devices away from large metal objects, such as filing cabinets, and
other electromagnetic devices, such as microwaves and cordless telephones, as
these objects can disrupt radio signals.
• Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb  radio waves and lower signal strength.
• For an infrastructure network, position the WAP in a central location in line of sight with the wireless devices on the network.
• Keep all wireless devices on the network within range of one another.
Configure your firewall to work with HP devices
A personal firewall, which is security software running on your computer, can block
network communication between your HP device and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Scan communication errors or scanner busy messages
• Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your network
where it can be found. If the HP software cannot find the HP device during installation
(and you know the HP device is on the network), or you have already successfully
installed HP software and experience problems, try the following:
1. If you are using a computer running Windows, in the firewall configuration utility, look
for an option to trust computers on the local subnet (sometimes called the “scope“ or
“zone“). By trusting all computers on the local subnet, computers and devices in your
office can communicate with each other while still being protected from the internet.
This is the easiest approach to use.
2. If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
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138 Configure and manage 
						

							
NOTE:Not all firewalls require you to differentiate between incoming and outgoing
ports, but some do.
Another common problem is that HP software is not recognized as a trusted device by
your firewall to access the network. This can happen if you answered “block“ to any
firewall dialog boxes that appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the following
programs are in your firewall’s list of tr usted applications; add any that are missing.
• hpqkygrp.exe , located in C:\program files\HP\digital imaging\bin
• hpqscnvw.exe , located in C:\program files\HP\digital imaging\bin
• hpqste08.exe , located in C:\program files\HP\digital imaging\bin
• hpqtra08.exe , located in C:\program files\HP\digital imaging\bin
• hpqthb08.exe , located in C:\program files\HP\digital imaging\bin
NOTE:Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
NOTE: Some firewalls continue to cause interference even after you disable them.
If you continue to have problems after configuring the firewall as described above and
if you are using a computer running Windows, you might need to uninstall the firewall
software in order to use the HP device over the network.
Change the connection method
If you have installed the software and connected your HP device using a USB or Ethernet
cable, you can change to a wireless connection any time you want.
Change from a USB connection to a wireless connection (Windows)
1. Select  Start, Programs , HP , select your device, and then select  Change
Connection Method .
2. Press  Add a Device .
3. Follow the onscreen instructions and remove the USB cable when prompted.
Change from a USB connection to a wireless connection (Mac OS X)
1. Click the  HP Device Manager  icon on the Dock or in the Hewlett Packard folder in
the Applications folder.
2. From the  Information and Settings  list, select Network Printer  Setup Utility.
3. Follow the onscreen instructions to configure the network settings.
Change from an Ethernet connection to a wireless connection
NOTE: For Ethernet-enabled HP devices only.
1.Open the embedded Web server (EWS). For more information, see Embedded Web
server .
2. Click the  Networking  tab, and then click  Wireless (802.11) in the left pane.
3. On the  Wireless Setup  tab, press Start Wizard .
Set up the device for wireless communication (some models only) 139 
						

							
4.Follow the onscreen instructions to change from an Ethernet connection to a wireless
connection.
5. After you finish changing the settings, disconnect the Ethernet cable.
Guidelines for ensuring wireless network security
This section contains the following topics:
•
To add hardware addresses to a WAP
•
Other guidelines
To add hardware addresses to a WAP
MAC filtering is a security feature in which a WAP is configured with a list of MAC
addresses (also called hardware addresses) of devices that are allowed to gain access
to the network through the WAP.
If the WAP does not have the hardware address of a device attempting to access the
network, the WAP denies the device access to the network.
If the WAP filters MAC addresses, then the devices MAC address must be added to the
WAPs list of accepted MAC addresses.
1. Print the network configuration page. For information on the network configuration
page, see 
Understand the network configuration page .
2. Open the WAPs configuration utility, and add the devices hardware address to the
list of accepted  MAC addresses.
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random characters. You can use up to 63 characters in a WPA password.
• Avoid any common words or ph rases, easy sequences of characters (such as all 1s),
and personally-identifiable information for passwords. Always use random strings
composed of uppercase and lowercase letters, numbers, and if allowed, special
characters such as punctuation.
• Change the password periodically.
• Change the default password provided by the manufacturer for administrator access to the access point or wireless router. Some routers let you change the administrator
name as well.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local computer
you are accessing over the Internet.
• To avoid accidentally connecting to another partys wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default
in Windows XP.
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140 Configure and manage 
						

							
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. On the Windows  taskbar, click Start, select  Programs  or All Programs , select HP,
select  Officejet 6500 E709 Series , and then click Uninstall.
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
6. To reinstall the software, insert the devi ce Starter CD into your computers CD-ROM
drive, follow the onscreen instructions, and also see 
Install the software before
connecting the device (recommended) .
7. Connect the device when the software prompts you to connect it to the computer.
8. Press the  Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears
in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click  Start, select  Settings , select Control Panel , and then
click  Add/Remove Programs .
- Or -
Click  Start, click  Control Panel , and then double-click  Programs and Features .
2. Select  HP Officejet 6500 E709 Series , and then click Change/Remove  or Uninstall/
Change .
Follow the onscreen instructions.
3. Disconnect the device from your computer.
Uninstall and reinstall the software 141 
						

							
4.Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computers CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see 
Install the software before connecting
the device (recommended) .
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your computers CD-ROM drive, and then start the
Setup program.
2. Disconnect the device from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select  Install.
7. Follow the onscreen instructions and also see 
Install the software before connecting
the device (recommended) .
To uninstall from a Macintosh computer, method 1
1. Launch  HP Device Manager .
2. Click  Information and Settings .
3. Select  Uninstall HP AiO Software  from the pull-down menu.
Follow the onscree n instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, in sert the device Starter CD into your computers CD-ROM
drive.
6. On the desktop, open the CD-ROM, and then double-click  HP All-in-One Installer.
7. Follow the onscreen instructions and also see 
Install the software for network or direct
connection .
To uninstall from a Macintosh computer, method 2
1. Open the Finder.
2. Double-click  Applications .
3. Double-click  Hewlett-Packard .
4. Select your device, and then double-click  Uninstall.
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142 Configure and manage 
						

							
9 Maintain and troubleshoot
This section contains the following topics:
•
Work with ink cartridges
•
Print and evaluate a print quality report
•
Clean the device
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve network problems
•
Solve wireless problems (some models only)
•
Solve photo (memory card) problems
•
Solve device management problems
•
Troubleshoot installation issues
•
Clear jams
•
Errors
Work with ink cartridges
To ensure the best print quality from the HP all-in-one, you will need to perform some
simple maintenance procedures. This section  provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
This section contains the following topics:
•
Information on ink cartridges and the printhead
•
Check the estimated ink levels
•
Replace the ink cartridges
•
Advanced ink cartridge maintenance
•
Advanced printhead maintenance
•
Usage information collection
Maintain and troubleshoot 143 
						

							
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Make sure you follow the instructions in the setup poster for installing the ink suppliesfor the first time. The instructions in this user guide are for replacing ink cartridges,
and are not intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if out of box, with label facing down.
• Turn off the HP all-in-one by pressing the  Power button located on the product. Wait
until the  Power light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP all-in-one, the print carriage might not return to
the correct position causing problems with the ink cartridges and print quality issues.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted
cartridges. It could also be caused by a clogged printhead. Possible solutions include
checking the estimated ink levels remaining in the cartridges, and cleaning the
printhead. Cleaning the printhead will use some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the print carriage or other damage from occurring to the product:
◦Make sure you turn off the product by pressing the  Power button.
The print carriage should be parked on the right side in the service station.
◦ Make sure you leave the ink cartridges and printhead installed.
◦ Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦ The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
•
Check the estimated ink levels
•
Clean the printhead
Check the estimated ink levels
You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows),
the HP Printer Utility (Mac OS X), or the embedded Web server. For information about
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144 Maintain and troubleshoot 
						

							
using these tools, see Use device management tools. You can also print the Printer Status
page to view this information (see 
Understand the printer status page ).
NOTE:Ink level alerts and indicators provi de estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not have to replace the cartridges until the
print quality is unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see 
www.hp.com/go/inkusage .
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE:If you are setting up the product for th e first time, make sure you follow the
instructions in the setup poster for installing the ink supplies.
For information on recyclin g used ink supplies, see 
HP inkjet supplies recycling
program.
If you do not already have replacement ink cartridges for the HP all-in-one, to order
cartridges, go to 
www.hp.com/buy/supplies . If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the
page.
NOTE: At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
Work with ink cartridges 145 
						

							
3.Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4.Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove  the plastic wrap from the ink cartridge.
NOTE:Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
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146 Maintain and troubleshoot