HP 6500 A Manual

							
Check the media size
• Content on a page might be cut off if the document size is larger than the media thatyou are using.
• Make sure the media size selected in the printer driver match the size of media loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your device. For more information,
see 
Set minimum margins .
Check the page-ori entation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings .
Check the device location and length of USB cable
High electromagnetic fields (such as thos e generated by USB cables) can sometimes
cause slight distortions to pr intouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known software
conflicts, refer to the applications documentation, or contact the software manufacturer
for specific help.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes prin t incorrectly
•
Borderless printing produces unexpected results
•
The product is not responding
•
The product prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
Print troubleshooting 167 
						

							
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly
•
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
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•Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Restart the product
Solution 1: Turn on the product Solution: Look at the Power light located on the product. If it is not lit, the product
is turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  Power button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Load media
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer Solution: Make sure you have se lected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically  selected when you select  Print in the  File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
▲ In the HP Solution Center, click the  Status tab.
Cause: The status of the printer driver had changed.
Print troubleshooting 169 
						

							
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operationSolution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from  the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
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Cause:The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer th rough a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the prodict is
turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Solution Center
Software, click  Settings, and then click  Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Restart the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and  then press the Power button to turn on the product.
Cause: The product experienced an error.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the product
•
Solution 2: Print a previously saved version of the document
Solution 1: Rest art the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Print troubleshooting 171 
						

							
Cause:The document was corrupt.
Nothing happens when  I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the pr int carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Restart the product
Solution 1: Turn on the product Solution: Look at the Power light located on the product. If it is not lit, the product
is turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  Power button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray Solution: Load paper in the input tray.
For more information, see:
Load media
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer Solution: Make sure you have selected the  correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically select ed when you select  Print in the  File menu of your different
software applications.
Cause: The product was not the selected printer.
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If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver statusSolution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
▲ In the HP Solution Center, click the  Status tab.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the produc t completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
NOTE: If you are using HP Officejet 6500 E709a/E709d, you cannot scan and
print at the same time. The device must finish one job before it can begin another.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Print troubleshooting 173 
						

							
Solution 7: Clear the paper jamSolution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Solution Center
software, click  Settings, and then click  Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Restart the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the  Power button to turn on the product.
Cause: The product experienced an error.
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The pages in my document came out in the wrong orderSolution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins Solution: Check the prin ter margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify  the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Print troubleshooting 175 
						

							
Solution 3: Load the stack of paper correctlySolution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause: The paper guides were not positioned correctly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings
•
Solution 2: Check the layout of the document
•
Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check th e margin settings
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software a pplications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not se t correctly in your software application.
If this did not solve the issue, try the next solution.
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176 Maintain and troubleshoot