Home
>
Mitel
>
Communications System
>
Mitel Voice Processing Solutions Installation And Service Manual
Mitel Voice Processing Solutions Installation And Service Manual
Have a look at the manual Mitel Voice Processing Solutions Installation And Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Issue 1 Release 2.0 January 1996 1 Voice Processing Solutions 1 TM, @ -Trademark of Mite1 Corporation 0 Copyright 1996, Mite1 Corporation All rights reserved.Printed in Canada. IInstallationand Service I Manual
Table of Contents About This ManualWho Should Read This Manual......................................................................vii How to Use This Manual...............................................................................vii Task List...................................................................................................... vii Procedures... .................................................................................................. VlllMenu Maps andOtherNavigation Aids.....................................................viiiWhich Document Do I Use>.........................................................................ixWhat If Information Is Missing? r..................................................................xiHow Do I Obtain the Documents I Need?.................................................... xiReader Advisories............................................................................................xii Before You Start... ............................................................................................. Xl11Console Tips and Techniques... .................................................................... xl11Viewing Menus.................................................................................. xiiiAccepting Defaults... ............................................................................. Xl11Avoiding Automatic Exit... .................................................................... xl11Quitting an Entry Session................................................................... XivShortcut Commands........................................................................... XivPreparing for HardwareInstallation................................................................xv Protecting Your Equipment From Damage.................................................... xvi 1 Product DescriptionIntroduction................................................................................................. 1- 1Model70Overview................................ ......................................................l- 1Capacities andExpansions............................................................................l-3Model70....................................................................................................I-3 Model70GeneralServer Specifications........................................................l-4 Safety Compliance...................................................................................... l-4FCCRegulatory Compliance.................................................................... . l -4 PhysicalSpecifications................................................................................I-4 ServerEnvironment.................................................................................... l-4MajorHardwareComponents...................................................................... l-5Cabinet......................................................................................................l-5 HardDisk..................................................................................................l-9 . . . 111
Table of ContentsLimits Classof Service(LCOS)................................................................1-17Group Classof Service(GCOS)...............................................................l-17Network Class of Service(NCOS) ........................................................... l- 17Restriction Classof Service(RCOS) .........................................................l- 17Tenant Classof Service(TCOS)...............................................................l-17 Special ApplicationMailboxes..................................................................... l- 18 Administrator...........................................................................................l-18 Attendant.................................................................................................l-l 8 Broadcast..................................................................................................l-18 Chain....................................................................................................... l-18GreetingOnly .......................................................................................... l- 18Guest........................................................................................................ l-18‘.Rotational................................................................................................l-19 Tree..........................................................................................................l-19 OptionalSpecial ApplicationMailboxes................................................... l- 19 GuaranteedFax................................................................................l-19 FaxPublishing.................................................................................l- 19 FaxStoreandForward.....................................................................l-19 MESAForms...................................................................................l-19 2 Installing New SystemsHow ToUse ThisChapter ...........................................................................2-l Usingthe Task List.. ...................................................................................2- 1SiteSelection andPreparation.......................................................................2-2 BeforeYouStart............................................................................................2-3 InstallingtheModel70.................................................................................2-5 Customer Turnover ......................................................................................2-6 Task List and Procedures 3 Upgrading and Updating Systems HowToUseThisChapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-l UsingtheTask List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 1Task List and Procedures 4 Replacing FRUsHow ToUse ThisChapter........................................................................... 4-1 UsingtheTaskList.. ...................................................................................4-lServiceStrategy.............................................................................................4-2
Table of ContentsSupport Plans................................................................................................4-3 Self-Sufficient.............................................................................................4-3 Centigram ServicePartner..........................................................................4-3 Before YouStart............................................................................................4-4 Servicing and Expanding the Model 70.........................................................4-4 Troubleshooting Overview............................................................................4-5 General Troubleshooting Procedure.............................................................4-5 Specific Troubleshooting Procedures............................................................4-7 Task List and Procedures 5 System AdministrationHow To Use This Chapter . . . . . . . . . . . . ..~..~~.-~ _ . ..___._................... I ,........................5-l Using theTask List . . . . . . . . . . . . ~ . . . . . . . . . .._...._..._............................. ~ . . . . . . . . . . . . . . . . . . ...5-1System Administration . . . . . . . . . . . . . . . . . . . . . . ..__.___._.__.__............................................5-2 Administration by Phone . . . . . . . . . . . . ..___..._......__............................................... 5-3 Administrative Hardware. . . . . . . . . . . . ..__..__......___..........................................f.... 5-4Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .._...__...._............_...................................5-4 Task List and Procedures Appendix- Public Telecommunications Network ConnectionModel70Connections ................................................................................ .A- 1 ShieldedCables.........................................................................................A- 1Jack Types.................................................................................................A-2 Connectors andLoads...............................................................................A-2 Responsibilitiesof theEquipmentOwner .....................................................A-3 Incidenceof Harm....................................................................................A-3 Rights of the Telephone Company............................................................A-3 Coin Service or Party Line Use.. :..._...__......................................................A-3 - list of Centigram Procedures Index Menu Maps -ii vi
About This ManualThis manual describes how to install and service the Series 6 Communications Server, Model 70. Who Should Read This ManualThis manual is intended for Centigram Certified Technicians (CCTs), responsible for installing and servicing the Model 70 voice mail server. Technicians must have experience with voice mail servers, PC hardware component installation, and an understanding of basic telecommunications firinciples. They must have completed the VoiceMemo Phase I and Phase II Installation and Maintenance courses and the Model 70 update training. If you do not meet these criteria, do not attempt to install or service the Model 70. Please contact your regional office or the Centigram Regional Operations Manager. How to Use This Manual Task listThis manual contains reference information, task lists, a collection of procedures for performing those tasks, and reader aids such as menu maps. Use the task list, starting with a principal task, to install a new server or service an existing server.Each task is described in more detail in a procedure. For example, if you are installing a new server, look on the task list in the “Installing New Systems” section. The lists are alphabetized rather than sequenced, to help technicians find the desired task (and procedure) quickly. The following example shows how a task list is organized: vii
About This Manual VoiceMemoRelease 6.OA andlaterAllowMailboxOwners toControlMessageDelivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . CP ProceduresmProcedures follow the Task List of each reference chapter.Follow the steps in Centigram Procedures (G’s) to accomplish the desired tasks. The procedures are structured so that technicians can use the CPs as a simple checklist if desired, or as step-by-step instructions. When necessary, CPs refer you to supplementd information such as additional procedures, other manuals, tables, and menu maps. These references are found in the procedures’ reference columns. Each CL? is numbered for document identification and referencing. Numbering does not indicate a sequence of performance. Menu Maps and Other Navigation AidsMost of the documents in the new Centigram document library have menu maps or a “road map” procedure. You can refer to these document navigation aids at any point to help you reach a menu or show you which task to perform next. The List of Centigram Procedures at the back of the manual lists all of the procedures in the manual and tells you where to find them. It also tells you how they are related to each other. And don’t overlook the index; it is the fastest way to find all references to a specific topic. . . .Vlll
About This ManualWhich Document Do I Use?Topics listed below are described in the Centigram documents indicated. This table lists documents for the base hardware and software only, not optional features. Activating an inactive configuration Administration by Phone Card replacement Defining a line group Diagnostics DID VoiceMemo application Disk replacement Distribution lists I-~Installation procedures ix
About This ManualTopics (continued) LCOSs and limits Mailboxes Message deliveryMessage waiting lights PagingiJ J 4 4 Passcode - mailbox Password - consolePhoneline exceptions Power information Prompts RCOSs (NPADJXX) Release NotesRepairing a Centigram Series 6 server Replacing a Centigram Series 6 server ReportsResource Manager Service procedures1 Site preparation II -1System administration *Includes: Model 70, Model 1 il X20, and Model 640 Pnsmllation and Service Manuals.
About This Manual What If Information Is Missing?If the information you need is not yet available in the documents listed above, go to these documents: 0Release Notes for VoiceMemo So&are Release 6 OA 0Other existing documents, as applicable How Do I Obtain the Documents I Need?To obtain other Centigram documents, contact your local Centigram distributor. Conventions Used in This ManualThe procedures in this manual use the following conventions to describe how you enter configuration information and how information is displayed on the Series 6 server console: Press EnterPress the Enter key.For example, “Press Enter if the current number is correct.”On some keyboards, this key is labeled “Return” or has a return arrow (J) on it. EnterType the text shown, then press the Enter key. For example, “Enter the line number (l-24)”means type a number from 1 through 24, and then press the Enter key. boldWords or characters in bold type indicate either a value to be entered by you exactly as shown or, when used to indicate a variable entry, describe the type of value to be supplied by you. See example above.What you select from a displayed menu /A displayed prompt for information Selecti(G) Current Group/ Prompt: Enter a group number =Response: Number of the line group (l-24) to be used for the application. \ What you enter in response to the prompt Note:Unless otherwise stated, press Enter after each response you enter.xi