Mitel Voice Processing Solutions Installation And Service Manual

							Timeout on idle link for keep alive ENQ (tidle)
This parameter represents the amount of time that a TNPP link
can be idle before VoiceMemo will send an ENQ.
Number of retries by sending station per packet (Cretry)
This parameter represents how many times 
VoiceMemo will
make on a packet that has been 
NAK’d.Re-transmits in response to RS holdbacks (Chold)
This parameter represents the number of times that 
VoiceMemowill re-send a packet that an RS has been received on.
Number of ENQ retries before error logging 
(Cenq)
This parameter represents the number ENQ retries that
VoiceMemo will make before it logs an error message. An ENQ
retry occurs when 
VoiceMemo sends an ENQ and does not
receive an EOT from the Paging Terminal. If 
‘the link goes
down, an error message will be logged every 6 minutes.
Display 
TNPP Link Timing Parameters
Select this option to display the timing information that has been
configured for each link.
Display TNPP Pager System Configuration
Select this option to display the TNPP configuration information for
active links.
Verify 
TNPP Pager System Configuration
Select this option to check a TNPP link configuration for missing
information.
After this option is selected, enter the TNPP link number
to be verified.
Mailbox 
Confimn-ationMailbox configuration information for 
TNPP is entered after the message waiting type
-of Pager is selected and a pager access code index (the TNPP Pager system) is assigned
to 
the mailbox.If the VoiceMemo system has the TNPP extra-cost feature enabled
there is a prompt after the Pager system is assigned.
Mailbox Configuration Steps:
.Create a new mailbox or modify an existing one
l At the “Message waiting type?” prompt, enter 5 for Pager. Note that
Message waiting type 1 or 2 may be used for TNPP Paging. Message
waiting type 3 may NOT be used.
l At the “Pager access code index?”
prompt, enter the TNPP pager system
that was configured in the Offline 
TNPP configuration.
.For creating a mailbox or adding TNPP to an existing mailbox:
At the “Configure TNPP fields?” prompt, enter y.
5 
						

							lFor modifying a mailbox already configured for TNPP:
At the “Modify TNPP fields?” prompt enter y.
lFor deleting existing TNPP configuration information:
At the “Delete TNPP fields?” prompt enter y.
l At the 
“TNPP CAP or ID paging:”
prompt, enter either CAP or ID
depending on what type of paging will be done for this mailbox.
Mailbox Parameters:
Message Waiting type 
#l (or #2)Enter message waiting type 5 for Pager.
Pager Access Code Index
8.Enter the TNPP Pager system index number that was configured in the
Offline 
TNPP Pager system configuration menu: This is how the
mailbox’s page packet are directed to the correct TNPP serial link.
Configure TNPP fields?
This prompt is displayed if the mailbox does not have any TNPP
information configured.
Answer Y to this prompt to configure the
required 
TIVPP information for this mailbox.
Delete TNPP fields?
This prompt is displayed if the mailbox has TNPP information
configured.
Enter Y to clear the TNPP information and continue
configuring a standard pager. Enter N or a carriage return to continue.
Modify 
TNPP fields?
This prompt is displayed if the mailbox has TNPP information
configured and the “Delete 
TNPP fields” prompt was not answered with
Y. Enter Y to modify the existing TNPP information. Enter N or a
carriage return to leave the TNPP information unchanged for this
mailbox.
TNPP CAP or ID paging?
Enter the type of paging packets that will be created for this mailbox. If
the mailbox is CAP, the Pager system index for this mailbox (see above)
must refer to the correct TNPP link that is doing CAP paging. The
same holds true for ID paging. If the mailbox has ID paging, the pager
system index must be supported by a TNPP link doing ID paging.
TNPP Destination Address
Enter the four hexadecimal digit value that represents the address
assigned to the message destination. 
						

							TNPP CAP codeThis prompt is displayed
(see above). Enter the 8
mailbox owner’s pager.TNPP ID codeif CAP paging was selected for this mailbox
characters that represent the CAP code of the
This prompt is displayed if ID paging was selected for this mailbox (see
above).Enter 
the 10 characters that represent the customer ID to be
paged
TNPP Page typeThis prompt is displayed if CAP paging was selected for this mailbox
(see above). Enter the value that represents the signaling code scheme of
the mailbox owner’s pager. The help text for this item contains a list of
supported values.
4
TNPP Page class
This prompt is displayed if CAP paging was selected for this mailbox
(see above). Enter the value that represents the message encoding class
of the mailbox owner’s pager. The help text for this item contains a list
of valid values.
TNPP RF Channel
This prompt is displayed
(see above).
Enter the
mailbox owner’s pager.TNPP RF Zone
This prompt is displayedif CAP paging was selected for this mailbox
Radio Frequency channel designator for the
if CAP paging was selected for this mailbox
(see above). Enter the Radio Frequency zone designator for the mailbox
owner’s pager.
TNPP Function Code
Enter the function code for the mailbox owner’s pager.
Post-Pager number
The number entered here will be sent to the pager display if the page is
not a Cut-Through page.
If 
there are no Post-pager digits in the
mailbox, the TNPP System message will be sent to the pager.TESTING
Testing of TNPP Paging can be done after 
the Offline TNPP configuration has been
completed and the configuration has been activated.
Configure one or more test
mailboxes for TNPP.NOTE:
If a TNPP page in is queue or in process for a mailbox, subsequent MWI ON
requests for that mailbox will be ignored.
If the frequency has not been exhausted orthe message in the mailbox has not been deleted, the page will still be in queue.
AnMWI OFF must be sent to terminate the page that is in progress or in the queue. This
can be done using the Lights Test utility or by deleting the message from the mailbox.
7 
						

							Use the lights test from the System Maintenance Menu, Additional Options
selection. Send an “On” to the mailbox.
Result:The mailbox’s pager should receive a page and continue
receiving pages at the configured interval until the configured page
frequency has been exhausted or an “Off’ has been sent. The pager will
display the Post-pager digits (if they were configured) or the System
Message (if it was configured).
Leave messages for the mailbox
Result:The mailbox’s pager 
shouId receive a page and continue
receiving pages at the configured interval until the 
qnfigured page
frequency has been exhausted or the message has been played or deleted.
The pager should display the Post-pager digits (if they were configured)
or the System Message (if it was configured).
Leave a Cut-through page 
(tf this Extra-cost feature is installed on the system)
Result:The mailbox’s pager should receive a page and continue
receiving pages at the configured interval until 
the configured page
frequency has been exhausted or page notification has been played or
deleted. The pager should display the Cut-Through page digits-
Leave a message in a mailbox with post-pager digits configured
Result:The mailbox’s pager should receive a page and continue
receiving pages at the configured interval until the configured page
frequency has been exhausted, or the message has been played or
deleted.The pager should display the Post-pager digits that were
configured in the mailbox.
Leave a message in a mailbox with no post-pager digits
Result:The mailbox’s pager should receive a page and continue
receiving pages at the configured interval until 
the configured page
frequency has been exhausted, or the message has been played or
deleted.The pager should display the System Message that was
configured in the TNPP System Information Menu in the Offline portion
of the configuration.TROUBLESHOOTING
There are several things to check if TNPP pages are not being delivered:l Check both the Offline configuration data for TNPP and 
the mailbox’s
configuration for accuracy.
2 
						

							lMake sure the RS232 connection between VoiceMemo and the Paging Terminal
is correct and that the link communication attributes 
are correct on each device.
(baud rate, etc.)l Check the 
logfile for any messages that could indicate the problem. For
example, if a mailbox’s pager system index refers to a 
TNFP link configured
for CAP paging and the mailbox is configured for ID paging, an error message
will be logged.lMake sure that the pager information configured in the mailbox is consistent
with the actual target pager.
lCheck for any error messages on the Paging Terminal that mighf indicate what
the problem is.
There are utilities available to aid in troubleshooting 
TNPP problems. The utility menuis accessed through the System maintenance menu by choosing Additional Options
selection .From the Additional options menu choose the Utility Menu and then choosethe 
TNPP Paging Utilities selection.
These utilities are mainly intended for use by
technicians or Centigram TAC for run-time troubleshooting. It is not necessary to
access any of these menus if 
the TNPP application is working correctly. Each menu
selection will prompt the user to enter a TNPP link number.
Link Utility Menu
Display link parameters
This option will display the link number, host, port name, etc.
that was configured for the link selected
Display link status
This option will display the enabled status, link alive timer, etc.
for the link selected.
Disable links
This option will disable the TNPP link selected. The link will
not process 
TNPP packets. The link will NOT remain disabled if
the system reboots.
Enable links
This option will re-enable a TNPP link that has been disabled
with the Disable Links option.Test links
This utility can be used to send a Zero packet, ENQ, EOT, ACK,
etc. on a TNPP link.
9 
						

							Configuration Adjustment MenuNOTE: Configuration changes made here are run-time and will NOT be
retained if the system reboots.Any permanent changes must be made in the
Offline TNPP configuration menus.
Modify 
RS232 Link MenuIn 
this menu there are several RS232 Link attributes that can be
changed during run-time. The items that can be modified are:
Pager Systems Supported
Number of data bits
Number of stop bits
ParityAfter the item(s) to be changed have been 
selr;cted, the Send
changes to TNPPADMIN option must be selected to have the
changes take effect.
Modify 
T’NPP System Information Menu
In this menu the following items can be changed during run-time:
Source Address
Paging type (CAP or ID)
Inertia
System messageAfter the item(s) to be changed have been selected, the Send
changes to TNPPADMIN option must be selected to have the
changes take effect.
Modify 
TNPP Timing Parameters Menu
In this menu the following items can be changed during run-time:
Inter-char time 
witbin packet (tict)
Timeout on response with idle rcvr (tnri)
Timeout on response with busy rcvr (tnrb)
Timeout on response to ENQ 
(true)
RS flag hold off time @hold)
Timeout idle link for keep alive ENQ (tidle)
Number of retries by sending station per pkt (Cretry)
Re-transmits in response to RS holdbacks (Chold)
Number of ENQ retries before error logging 
(Cenq)After the item(s) to be changed have been selected, the Send
changes to TNPPADMIN option must be selected to have the
changes take effect.
10 
						

							Issue 1 Release 2.0 January 19961 VoiceProcessing
Solutions )TM, 
Q -Trademark of Mite1 Corporation
0 Copyright 1996, Mite1 Corporation
All rights reserved.
Printed in Canada.
1PBX Integration
SX-2OF DIGITAL PABX
SX-200 LIGHT PA&
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							Contents1.OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.GENERAL . . . . . . . . . . . . . . . . . .._.........._......._.............-............................................................... 3
3.REQUIREMENTS/LIMITATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
4.HARDWAREINTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5.SX-200DIGITAL/LIGHTPROGRAMMING.................................................................4
5.1.System Configuration Form 1......................................................................................................5
5.2.Feature Access CodesForm2.........................................................................:...........................5
5.3. Class of Service (COS)Form 3
...................................................................................................
5
53.1. Voice Mail Port COS............................................................................................................5
5.3.2.MessageWaitingPort COS.................................................................................................5
5.3.3.UserExtensions COS..........................................................................................................5
5.4.SystemOptionsForm 4...............................................................................................................6
5.5.StationProgrammingForm 9.......................................................................................................
6
5.6.
NonDial-inTrunks Form14.........................................................................................................6
5.7. Hunt Groups Form 17
..................................................................................................................6
5.8.System AbbreviatedDialForm31...............................................................................................6
5.8.1. Message Forwarding Abbreviated Dial Number...................................................................
8
5.8.2. Message Retrieve Abbreviated Dial Number.......................................................................9
5.9.
MessageRetrieval.......................................................................................................................9
5.9.1
.MessageRetrievalUsing aSUPERSET..............................................................................9
5.9.2.MessageRetrievalUsingFeature Code.............................................................................10
5.9.3. MessageRetrieval by Outside Caller.................................................................................10s6. MITEL MAIL PROGRAMMING..................................................................................
11
6.1.Step 1- Define Line Group in OfflineMenu...............................................................................11
6.2. Step 2 - Configure the Enhanced In-Band Application................................................................16
6.3. Step 3 - Install the Enhanced In-Band Application......................................................................23
6.4. Step 4- Set AdditionalIn-BandFeatures (Receptionist II).........................................................24
6.5. Test the Application
...................................................................................................................
31
7.CONSOLE ANDREMOTE ACCESS TO MITEL MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
7.1 Console Setup . . . . . . . . . . . .._......._..._..._.._.._.........._..._.... . . . . . . .._..._........_...................._......................... 32
7.2.Remote Maintenance Access . . . . . . . . . . . . . . . . . . . . . . . . . .._......._...._............................................._............. 32
i
2 
						

							MITEL MAILTM Enhanced In-Band Integration
(Software Rev. 6.OB) on
SX-200@ DIGITAL and SX-200 LIGHT Systems
1.OVERVIEW
This document is intended to show the necessary hardware connectivity to the MITEL SX-200@DIGITAL PABX and the SX-200 LIGHT PABX, as well as to define the Customer Data Entry
(CDE) requirements to integrate the MITEL MAILTM Enhanced In-band application with the PBX.
2.GENERAL
Full integration between the M/TEL MA/L system and the SX-200 is achieved through the use of
the “Enhanced In-band” signaling application on 
M/TEL MA/L, and the Abbreviated Dialing and
ONS Voice Mail features on SX-200 DIGITAL and SX-200 LIGHT systems. 
r,Conditional Greetings can be enabled to provide Busy and No-Answer responses to callers
forwarded to subscribers’ mailboxes.
M/TEL MA/L can be interfaced to the SX-200 without using the Enhanced In-band application,but is not discussed in this document. 
Mite1 recommends the integration discussed in this
document for ease of implementation, usability and increased functionality.
3.REQUIREMENTS/LIMITATIONS
M/TEL MA/L includes “Receptionist II” and “Enhanced In-band” as part of the basic package.
Minimum software load of 
F41.0.2 is required to support the Enhanced In-band integration
and 
use of SUPERSETrM Message key to retrieve messages.
Illegal number is not supported. Callers are routed to the administrator’s mailbox greeting
(main greeting).
ONS disconnect is not supported. Once the caller reaches the Receptionist II greeting, the
call lasts for the entire greeting time.Message Waiting light must be turned off only via M/TEL MAIL, not by the PABX console
operator, or the Cancel softkey on the telephone.Callers hear 
ringback while the digits are pulsed to the voice mail system. Audio is not cut
through until after the lastpause is executed.3 
						

							4.HARDWARE INTERFACE
(Refer to Figure 1)l
The M/TEL MA/L system interfaces to the SX-,200 family of PABXs via ONS lines.l
Receptionist II ports use shared ONS lines which are programmed in the same Hunt Group
on the PABX.l
Message Waiting port(s) require a dedicated ONS line that is a member of a hunt group. This
hunt group is NOT the same as 
VoiceMemo ONS lines hunt group.l
Pager Notification and FaxMemo also have separate line port(s).SX-200 
DIGITAULIGHTONS Voice Mail Hunt Group 4
Access Code 2000MITEL MAIL
MSG WaitingPort
DTMF to 
PABX
RS232 Modem1:4:0Line CardAccess
Code 2001
Figure 1 - SX-200 DIGITAL/LIGHT Interface with MITEL MAIL
NOTE: Message Waiting can be either a line card port or serial port; both options are
shown in Figure 1.
-5.SX-200 DIGITAL/LIGHT PROGRAMMING
A total of eight CDE forms must be accessed in order to program 
M/TEL MA/L access
on the SX-200:l
Form01:l
Form02:l
Form03:l
Form04:l
Form09:l
Form14:l
Form17:l
Form31:System Configuration
Feature Access Codes
Class of Service
System Options
Station Programming
Non Dial-In Trunks
Hunt Groups
System Abbreviated Dial4