OKI C130n User Manual

							141 - C130n User’s Guide
Media is  
misfeeding.
The media is not 
correctly positioned in 
the tray.Remove the misfed media and 
reposition the media properly in the 
tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Custom-sized media, 
labels, postcards, 
thick stock, or 
letterheads are 
loaded in Tray 2.Special media must be loaded in 
Tray
 1 only.
The recommended 
label sheet is facing 
the wrong way in Tray 
1.Load the label sheets according to the 
manufacturer’s instructions.
Unsupported media 
(wrong size, 
thickness, type, etc.) 
is being used.Use good quality recommended 
media. See 
“Print Media” on page 53.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Cleaning the 
Media Feed Roller” on page 99. 
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							142 - C130n User’s Guide
Solving Other Problems
SymptomCauseSolution
Printer 
power is not 
on.The power cord is not 
correctly plugged into the 
outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong with the 
outlet connected to the 
printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is not 
correctly turned on (I 
position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is connected to 
an outlet with a voltage or 
frequency that does not 
match the printer 
specifications.Use a power source with the 
specifications listed in 
“Printer 
Specifications” on page 169.
The control 
panel 
displays 
 
“X TONER 
LOW “
 
much sooner 
than 
expected.
One of the toner cartridges 
may be defective.Remove the toner cartridges and check 
each for damage. If one or more is 
damaged, replace it. 
You printed with heavy toner 
coverage.See specifications in “Printer 
Specifications” on page 169.
You can’t 
print the 
configuration 
page.The tray is empty.Check that at least Tray 1 is loaded 
with media, in place, and secure.
There is a media  
misfeed.
Clear the media misfeed.
Downloaded From ManualsPrinter.com Manuals 
						

							143 - C130n User’s Guide
Printing 
takes too 
much time.The printer is set to a slow 
printing mode (for example, 
thick stock).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to power 
saving mode.It takes time for printing to start in 
power saving mode.
The job is very complex.Wait. No action needed.
A toner cartridge for a 
different region is installed 
(
X INCORRECT is 
displayed in the message 
window).
Install a genuine Oki toner cartridge 
approved for your specific printer.
Blank pages 
are printed.One or more of the toner 
cartridges are defective or 
empty.Check the toner cartridges. The image 
will not print correctly or not at all, if a 
cartridge is empty.
The wrong media is being 
used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Printer 
returned to 
IDLE before 
the 
configuration 
menu was 
changed.
The printer was in the 
configuration menu structure 
without a selection being 
made within two minutes.When in the configuration menu 
structure, select your choice within 
2
 minutes.
Not all pages 
print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty.Check that the tray is loaded with 
media, in place, and secure.
A document is printed with 
an overlay file which has 
been created by a 
non-suitable driver.Print the overlay file using a suitable 
driver.
Printer 
resets or 
turns off 
frequently.The power cord is not 
correctly plugged into the 
outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error occurred.Contact Technical Support with the 
error information.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							144 - C130n User’s Guide
You are 
experiencing 
duplex 
problems.Media or settings are not 
correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
Only Letter/A4 plain paper can be 
autoduplexed.
Do not duplex labels, postcards, 
thick stock, letterheads, or plain 
paper with a size other than Letter/
A4.
Make sure that you have not mixed 
media types in Tray
 1.
Make sure the duplex option is installed 
and declared in the Windows printer 
driver (Properties/Configure tab).
In the printer driver (Layout tab), 
choose “Double-sided”.
You hear 
unusual 
noises.The printer is not level.Place the printer on a flat, hard, level 
surface.
The tray is not installed 
correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign object 
stuck inside the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
Media is 
wrinkled.The media is moist from 
humidity or having water 
spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller or 
fuser unit is defective.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media (wrong 
size, thickness, type, etc.) is 
being used.Use good quality recommended media. 
See 
“Print Media” on page 53.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							145 - C130n User’s Guide
The date and 
time is not 
correctly 
maintained 
on the 
printer.The backup battery has 
reached the end of its 
service life.Contact Technical Support.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							146 - C130n User’s Guide
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is printed, 
or there are blank 
spots on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver 
mismatches the media 
loaded in the printer.Load the correct media in the printer.
The power source 
does not match the 
printer specifications.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media, and replace it in 
the tray.
Media is not set 
properly in the tray(s).Remove the media, tap it to straighten 
it out, return it into the tray, and realign 
the media guides.
Entire sheet is 
printed in black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Downloaded From ManualsPrinter.com Manuals 
						

							147 - C130n User’s Guide
Image is too light; 
there is low image 
density.The print head window 
is dirty.Clean the print head window.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the 
cartridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing labels, postcards, thick 
stock, or letterheads, specify the 
appropriate media type in the printer 
driver.
Image is too dark.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Image is blurred; 
background is 
lightly stained; 
there is insufficient 
gloss of the printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							148 - C130n User’s Guide
The print or color 
density is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The printer is not level.Place the printer on a flat, hard, level 
surface.
Irregular print or 
mottled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media 
storage area.
 
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thickness, 
type, etc.) is being 
used.Use good quality recommended 
media. See 
“Print Media” on page 53.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and check 
each for damage. If one or more is 
damaged, replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
There is 
insufficient fusing 
or the image 
comes off when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thickness, 
type, etc.) is being 
used.Use good quality recommended 
media. See 
“Print Media” on page 53.
Media type is set 
incorrectly.When printing labels, postcards, thick 
stock, or letterheads, specify the 
appropriate media type in the printer 
driver.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							149 - C130n User’s Guide
There are toner 
smudges or 
residual images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
There are toner 
smudges on the 
back side of the 
page (whether or 
not it has been 
duplexed).The media path is dirty 
with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Abnormal areas 
(white, black, or 
color) appear in a 
regular pattern.The print head window 
is dirty.Clean the print head window.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							150 - C130n User’s Guide
Image defects.The print head window 
is dirty.Clean the print head window.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
 
Replace it with a new toner cartridge.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Lateral lines or 
bands appear on 
image.The printer is not level.Place the printer on a flat, hard, level 
surface.
The media path is dirty 
with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Colors look 
drastically wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
One or more of the 
toner cartridges may 
be low or empty.Check the control panel for an X 
TONER LOW
 or X TONER OUT 
message. If necessary, replace the 
specified toner cartridge.
Colors are not 
registering 
properly; colors are 
mixed or have 
page-
 
to-page variation.
The imaging cartridge 
is not correctly seated.Remove the imaging cartridge and 
reinstall it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals