Panasonic Kx-tg2000b Operating Instructions

							91
RESET Button
Chapter 5 Useful Information
If the unit does not work, press (RESET)on the bottom of the base unit with
a pointed object, such as a pen.
•After pressing (RESET), the adjusted date/time will be erased. Readjust the
date/time (p. 20).
RESETR
ES
ET
RESET Button
Adding Another Phone
If the backup battery has been discharged during a power failure, the unit
will not work. If required, you can connect a standard telephone on the
same line using the Panasonic T-adaptor KX-J66.
To order, call the accessories telephone number on page 3.
T-Adaptor (KX-J66) Telephone Line
Jack
Telephone 
Line Cord Standard Telephone 
						

							92
Cause & Remedy
The cordless handset has lost communication
with the base unit. Walk closer to the base unit,
and try again.
The handset battery needs to be charged.
Recharge the battery by placing it on the
charger.
If more than one handset or the base unit and
a handset are in use:
– you may not be able to program certain
function items, such as “Set password” or
“Pager on/off”,
– you may not be able to make an external or
internal call, or
– you may not be able to listen to messages in
your mailbox.
Try again later.
•The paged party is engaged in a call.
•While another user is listening to messages in
the general delivery mailbox, you cannot
access that mailbox (p. 73).
•Both lines are in use or a line of the button
you pressed is in use. You cannot make a
call. Try again later.
•A paged handset is too far from the base unit.
•A paged handset has not been registered 
(p. 19, 53).
•The handset you are canceling has not been
registered (for cordless handset only p. 54).
, , Hor Iis pressed while the cordless
handset is on the charger. Lift the handset and
try again.
When trying to store an item in the directory,
the directory memory is full. Erase other items
and try again (p. 39).
Error Messages
Display messages
If the unit detects a problem, one of the following messages will be
displayed on the base unit or cordless handset. Error beeps or a busy tone
will sound.
Display message
No link to base.
Walk closer to
base & try again
(cordless handset only)
Recharge
(cordless handset only)
System is busy.
Please try again
later.
Busy
Invalid
Please lift up
and try again 
(cordless handset only)
Memory is full 
						

							93
Chapter 5 Useful Information
Display message
Message full
(base unit only)
Call restriction
Please set 
pager number
Incorrect PIN.
Try again.
No registered
handset 
(base unit
only)
Not available. 
Please 
deregister HS
(cordless handset only)
Error!!
(cordless handset only)
Please enter 
another password
Invalid.
Please register
to the base unit
(cordless handset only)
Cause & Remedy
The remaining recording time or the number of
messages which can still be recorded is 0.
Erase unnecessary messages (p. 70, 73).
The dialed number is restricted. Cancel the
restriction (p. 51).
You tried to check the number or set the unit to
call the pager without first storing the pager
number (p. 82).
You entered a wrong PIN (p. 52, 53). Enter the
correct PIN.
The handsets have not been registered to the
base unit when you try to cancel the handset
registration (p. 54).
The handset you are registering has already
been registered.
•When you tried to register the cordless
handset, the handset and base unit could not
link for some reason, such as interference
from other electrical appliances. Take the
handset and base unit away from the
electrical appliances and try again.
•8 handsets have already been registered to
the base unit. To cancel another handset
registration, see page 54.
You selected a password which is the same as
another mailbox (p. 57). Select another one. 
The handset you tried to make a call or access
the mailbox has not been registered to the
base unit. Register the handset (p. 19, 53). 
						

							94
Error Messages
Voice message
“Sorry, there is no
space for recording”
“Incorrect entry”
“This is your
mailbox”
“Sorry, this 
mailbox is in use”
“Sorry, this number
is not assigned”
Cause & Remedy
The remaining recording time or the number of
messages which can still be recorded is 0. Erase
unnecessary messages (p. 70, 73, 80).
An invalid extension number was entered when
transferring or delivering a message. Make sure
that the handset is registered to the base unit 
(p. 19, 53).
You entered your own mailbox number when
transferring or delivering a message (p. 70, 72, 74).
You tried to access the general delivery mailbox
from the handset or access a personal mailbox from
the base unit while another user was listening to the
messages there (p. 73, 81).
The extension number of the INTERCOM button
you pressed is invalid when you tried to access
your mailbox from the base unit (p. 73). Make sure
that the handset is registered to the base unit 
(p. 19, 53).
Voice messages
If the unit detects a problem, one of the following messages will be
announced. 
						

							95
Chapter 5 Useful Information
Before Requesting Help
With the base unit
Problem
The unit does not work.
The unit does not ring.
The line indicators do not
work properly.
You cannot dial.
You cannot program
function items, such as the
dialing mode.
You cannot make a call
even if there is a free line.
You cannot page a
cordless handset.
You cannot store a name
and phone number in the
directory.
Remedy
•Check the settings (p. 12–17).
•Press 
(RESET)on the bottom of the base
unit with a pointed object, such as a pen 
(p. 91).
•The ringer volume is set to OFF. Select
HIGH or LOW (p. 22).
•If 2 cordless handsets are in use, the unit
may not ring. The handset users will hear
incoming call tones.
•The base unit is removed from the ring
group. Add to the ring group (p. 23).
•Check the settings (p. 12–17).
•The line mode selection is incorrect (p. 55).
•Check whether the dialing mode selection
is correct (p. 21).
•The dialed number is restricted. To cancel,
see page 51.
•Programming is not possible while the
handset is off the cradle or the DIGITAL
SP-PHONE indicator lights.
•Do not pause for over 60 seconds while
programming.
•If 2 cordless handsets are in use, you may
not be able to make a call. Wait until one of
the handset in-use icons goes out.
•If 4 cordless handsets are in use, you can
not page. Wait until one of the handset in-
use icons goes out.
•The handset is too far from the base unit.
•The handset is in use. Wait until the
handset in-use icon goes out.
•You cannot store an item in the directory
while the handset is off the cradle or the
DIGITAL SP-PHONE indicator lights.
•Do not pause for over 60 seconds while
programming. 
						

							96
Before Requesting Help
Problem
While programming or
searching, the unit starts to
ring and stops the
program/search.
The caller’s information is
not displayed. 
The display goes to the
standby mode while
viewing the Caller List or
directory.
When a second call is
received on the same line,
the unit does not display
the new caller’s
information.
You cannot redial the last
number dialed.
You cannot have a
conversation using the
headset.
The BATTERY indicator
light does not go out after
the battery has been
charged.
Remedy
•To answer the call, lift the handset, press
(DIGITAL!SP-PHONE)or the line button
whose indicator is flashing quickly. Start
again from the beginning after hanging up.
•The base unit is removed from the ring
group. Add to the ring group (p. 23).
•Other telephone equipment may be
interfering with your phone. Disconnect it
and try again.
•Other electrical appliances connected to
the same outlet may be interfering with the
Caller ID information.
•Telephone line noise may be affecting the
Caller ID information.
•Do not pause for over 60 seconds while
searching.
•If another call is received on the same line
while;
– 
the Automated Attendant System or
Answering System is responding to a call,
or
– a call is placed on hold,
the caller information will not be displayed.
•The line mode selection is incorrect. See
page 55.
•If the last number dialed was more than 32
digits long, the number will not be redialed.
•Access numbers entered after pressing
(TONE)will not be included when redialing.
•Make sure that the headset is plugged into
the headset jack properly (p. 86).
•If “ENTER=Headset” is displayed, press
(ENTER)to switch from the speakerphone
to the headset.
•This is normal. 
						

							97
Chapter 5 Useful Information
With the cordless handset
Problem
The unit does not work.
“No link to base.
Walk closer to 
base & try again” is
displayed and an alarm
tone sounds.
Static, sound cuts in/out,
fades. Interference from
other electrical units.
The unit does not ring.
You cannot dial.
The display is blank.
You cannot program
function items, such as the
line selection.
Remedy
•Charge the battery fully (p. 16).
•Clean the charge contacts and charge
again (p. 17).
•Install the battery properly (p. 90).
•Re-install the battery and place the handset
on the charger (p. 90). Try again.
•The handset has not been registered to the
base unit. Register the handset (p. 19, 53).
•You are too far from the base unit. 
Walk closer to the base unit and try again.
•Raise the base unit antenna.
•Locate the cordless handset and the base
unit away from other electrical appliances
(p. 4).
•Walk closer to the base unit.
•Raise the base unit antenna.
•The ringer volume is set to OFF. Select
HIGH or LOW (p. 22).
•If 2 other handsets or the base unit and
another handset are in use, the unit may
not ring. The handset and base unit users
will hear incoming call tones.
•
The handset is removed from the ring group.
Add to the ring group (p. 23).
•The dialed number is restricted. To cancel,
see page 51.
•Key lock mode is set. Cancel the mode by
pressing and holding 
(FUNCTION).
•Charge the battery fully (p. 16).
•Programming is not possible while in the
talk or intercom mode, or while listening to
messages.
•Do not pause for over 60 seconds while
programming.
•Make sure that the handset is in the
standby mode.  
						

							98
Before Requesting Help
Problem
You cannot make a call
even if there is a free line.
You cannot page another
cordless handset or the
base unit.
You cannot store a name
and phone number in the
directory.
While programming or
searching, the unit starts to
ring and stops the
program/search.
The caller’s information is
not displayed. 
The display goes to the
standby mode while
viewing the Caller List or
directory.
You cannot register the
cordless handset at the
base unit.
Remedy
•If 2 other handsets or the base unit and
another handset are in use, you may not be
able to make a call. Try again later.
•If 4 other cordless handsets are in use, you
may not be able to page. Try again later.
•The handset is too far from the base unit.
•The base unit or the handset is in use. 
•You cannot store an item in the directory
while the unit is in the talk or intercom
mode.
•Do not pause for over 60 seconds while
programming.
•To answer the call, press 
(TALK)or the line
button whose line status icon is flashing
quickly. Start again from the beginning after
hanging up.
•
The handset is removed from the ring group.
Add to the ring group (p. 23).
•Other telephone equipment may be
interfering with your phone. Disconnect it
and try again.
•Other electrical appliances connected to
the same outlet may be interfering with the
Caller ID information.
•Telephone line noise may be affecting the
Caller ID information.
•Do not pause for over 60 seconds while
searching.
•Charge the battery fully (p. 16). 
						

							99
Chapter 5 Useful Information
Remedy
•If another call is received on the same line
while;
– 
the Automated Attendant System or
Answering System is responding to a call,
or
– a call is placed on hold,
the caller information will not be displayed.
•The line mode selection is incorrect. See
page 55.
•If the last number dialed was more than 32
digits long, the number will not be redialed.
•Access numbers entered after pressing
(TONE)will not be included when redialing.
•The 
(REDIAL)button also functions as the
(PAUSE)button. It will redial the last
number dialed if pressed at the outset of a
call (p. 29). If another number has been
dialed first, it will operate as a pause button
(p. 46).
•When the headset is connected (p. 88), you
must use the headset to talk with the caller.
To have a normal cordless phone
conversation, disconnect the headset.
•Make sure that the headset is plugged into
the headset jack properly (p. 88).
•Charge the battery fully (p. 16).
•Clean the charge contacts and charge
again (p. 16, 17). 
•Install a new battery (p. 90).
•This is normal.   
Problem
When a second call is
received on the same line,
the unit does not display
the new caller’s
information.
You cannot redial the last
number dialed.
You cannot have a
conversation using the
handset.
You cannot have a
conversation using the
headset.
“Recharge” is displayed,
“” flashes or the unit
beeps intermittently.
You charged the battery
fully, but “Recharge” is still
displayed and/or “”
still continues to flash. 
The CHARGE indicator
light does not go out after
the battery has been
charged. 
						

							100
Before Requesting Help
Voice Mail System/Automated Attendant System/
Answering System
Problem
The Automated Attendant
System or Answering
System is on, but incoming
messages are not
recorded.
“Message full” flashes
on the base unit display,
and no new messages are
recorded.
You cannot access your
mailbox by pressing  .
You cannot access a
mailbox from a touch tone
phone.
While recording a greeting
message, the unit starts to
ring and stops recording.
Remedy
•The remaining recording time or the
number of messages which can still be
recorded is 0. Erase unnecessary
messages (p. 70, 73).
•The remaining recording time or the
number of messages which can still be
recorded is 0. Erase unnecessary
messages (p. 70, 73).
•Make sure that the base unit/cordless
handset is in the standby mode.
•If 2 cordless handsets or the base unit and
a handset are in use, you may not be able
to access the mailbox. Try again later.
•If the Automated Attendant System or
Answering System is responding to 2 calls
on separate lines, you cannot access the
mailbox. Try again later.
•You are too far from the base unit. Walk
closer to the base unit.
•If “Enter mailbox password” is
displayed, the direct handset access mode
is OFF (p. 57). Enter the mailbox password
and press 
(#).
•Make sure you press 
(*)and enter the
correct password.
•The Automated Attendant System or
Answering System may not respond if the
tones are too short to activate the unit.
Press each button firmly.
•To answer the call, press the called line
button. The recording will stop. Start from
the beginning after hanging up.