Panasonic Kx-tg2000b Operating Instructions

							71
Listening to Messages with the Cordless Handset
Chapter 4
Voice Mail System/Automated Attendant System/ Answering SystemYou can access your handset mailbox and listen to the messages, transfer
the messages to other mailboxes or erase unnecessary messages. You
can also access the general delivery mailbox from your handset.
If “” flashes and “Voice mail” is shown on your handset display, new
messages have been received in your mailbox. During playback “” is
displayed.
Listening to new messages
1While the handset is in the standby
mode, press  .
•If the direct handset access mode is OFF (p. 57),
enter the mailbox password and press 
(#).
•The unit announces the mailbox number and the number of new messages.
2New messages are played.
•During each message playback, the message number is displayed.
•After each message playback, the Message
Menu will be announced and displayed:
“To repeat this message, press 1. To play the next
message, press 2. To erase this message, press 3.
To transfer this message, press 7.”
•At the end of the last message, “This is the last message” will be heard.
New messages
playback
=Command menu
1=Repeat  2=Next
3=Erase
7=Transfer
3After listening to all new messages, the Command Menu is announced
and displayed:
“To play all messages, press 1. 
To deliver a message, press 2. (p. 74)
To change the personal greeting, press 3. (p. 62)
To change to the general delivery mailbox, press 4. (p. 73)
For Automated Attendant Status, press 5. (To turn on/off the handset
answer mode p. 61)” 
To listen to all messages, press 
(1).
•After each message playback, the Message Menu will be announced and
displayed.
To end the operation, press  .
•To delete the Message Menu, see page 77.
1=Play all msg.
2=Deliver msg.
3=Personal greet4=To general box
5=Answer on/off
=End 
						

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Listening to Messages with the Cordless Handset
During playback
For Caller ID service users
(p. 40)
During playback, the display shows the name
and/or number of the caller whose message is
being played.
To call back the displayed number:
During playback, press 
(TALK).
•You can press a line button instead of pressing (TALK).
•The unit stops playback and automatically dials the displayed phone number.
Transferring a Message
After listening to a message left in your mailbox, you can transfer it to other
mailboxes.
1During playback or before the start of the
next message, press 
(7).
•“Enter the destination mailbox number” is
announced.
2Enter the destination mailbox numbers
using the corresponding dialing buttons (
(0),
(1)to (8)). For the general delivery mailbox,
enter 
(0).
•The mailbox numbers and “To accept, press #. 
To cancel, press” are announced.
•If you make a mistake, press 
(*)and start again from step 1.
3Press (#).
•The mailbox numbers entered in step 2 will be 
announced, and the next message will be played.
JACK SMITH
1-234-567-8901
---Message  1---
To repeata
message
To skipa messagePress (1)or I. (If you press within 5 seconds of
playback, the previous message will be played.) 
Press 
(2)or H. (The next message is played.)
To adjust the handset volume (High, Medium or Low):
Press or during playback.
•Each time you press  or  , the volume level will 
change.Loud
Low
❚❚❚❚❚❚❚High
Ex. High
Transfer message
Enter mailbox #
Transfer message
BoxNo.:12--5--80
=Cancel    #=OK
Transfer message
BoxNo.:12--5--80 
						

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Chapter 4
Voice Mail System/Automated Attendant System/ Answering System
Erasing a Message
We recommend you erase unnecessary messages after each playback.
While the message you want to erase is being played or before the start of
the next message, press 
(3)or (CLEAR).
•A beep sounds and “Message erased” is heard.
•The unit will play the next message.
Listening to Messages in the General Delivery Mailbox
You can access the general delivery mailbox from your handset.
1While the handset is in the standby mode, press  .
•If the direct handset access mode is OFF (p. 57), enter the mailbox password
and press 
(#).
•If you have new messages, listen to all of them.
2Press (4).
•“This is the general delivery mailbox” is heard.
•After the number of new messages is announced, new messages will be
played.
3After listening to all new messages;
To listen to all messages, press 
(1).
To return to your mailbox, press 
(4).
To end the operation, press  .
Listening to personal mailbox messages from the base
unit
If the handset battery has no power or the cordless handset cannot be
used any more, you (or the operator) can access your mailbox from the
base unit.
1. Press .
•If you have new messages, listen to all of them.
2. Press the corresponding INTERCOM button ((1)to(8)).
3. Enter your mailbox password (p. 57), and press 
(ENTER).
•The mailbox number will be heard and new messages will be played.
•To end the operation, press  . 
						

							74
Delivering Your Own Message Base UnitHandset
The base unit user or cordless handset users can send an identical
message of up to 3 minutes,to several mailboxes in a single operation. 
With the base unit
1While the base unit is in the
standby mode, press  .
•If you have new messages, listen
to all of them.
2Press (2).
3Enter the destination mailbox
numbers using the corresponding
dialing buttons (
(1)to (8)) or (ALL)
for all mailboxes.
4Press (#).
•“Please leave a message at the tone.
To end recording, press 1” is heard.
5After the tone, talk clearly, about
8 inches (20 cm) away from the
MIC(microphone). To end,
press 
(1).
•The recorded message is played.
•To change the message, press 
(1)
and record the message again.
6Press (2), and press  .
Deliver message
BoxNo.:1-----78-
=Cancel    #=OK 
Message record
:00
1=End
Message play
:00
1=Change    2=OK
With the cordless handset
1While the handset is in the
standby mode, press  .
•If the direct handset access mode
is OFF (p. 57), enter the mailbox
password and press 
(#).
•If you have new messages, listen
to all of them.
2Press (2).
3Enter the destination mailbox
numbers using the
corresponding dialing buttons
(
(0), (1)to (8)). For the general
delivery mailbox, enter 
(0).
4Press (#).
•“Please leave a message at the tone.
To end recording, press 1” is heard.
5After the tone, talk clearly. To
end, press 
(1).
•The recorded message is played.
•To change the message, press 
(1)
and record the message again.
6Press (2), and press  .
Deliver message
BoxNo.:12--5--80
=Cancel    #=OK
Message record
:00
l=End
•In step 3, if you make a mistake, press (*)and start again from step 2.
•If the elapsed recording time exceeds 3 minutes, the unit will stop recording.
•“Message recorded by (extension number)” is announced before a delivered 
message
is played at the destination extension.
Message play
:00
1=Change    2=OK
Deliver message
Enter mailbox #
Deliver message
Enter mailbox # 
						

							75
Other Voice Mail System Features
Chapter 4
Voice Mail System/Automated Attendant System/ Answering System
Recording Mode
Messages are recorded in a “High quality sound mode”. To lengthen the
available recording time, the base unit user can select “Long recording
mode” which doubles the total recording time to 100 minutes. Your phone
comes from the factory set to “High quality sound mode”.
Make sure that the base unit is in the standby mode.
Base Unit
1Press (FUNCTION).
2Press  or  until the arrow
points to “Voice mail”, and
press H.
3Press  or  until the arrow
points to “Recording mode”,
and press H.
•The current setting is displayed.
4Select “Long recording
mode”or “High quality
sound” by pressing  or  .
5Press (ENTER).
•A beep sounds.
•To return to the standby mode,
press (EXIT).
•“LR” (Long recording mode) will be
displayed if selected.
Long recording
mode  100min
∨∧
ENTER=Save
High quality
sound  50min
∨∧
ENTER=Save
3. Select “Off”or “On” by pressing
or .
4. Press 
(ENTER).
•A beep sounds.
•To return to the standby mode,
press (EXIT).
Call Monitoring Feature 
While a caller is recording a message in the general delivery mailbox, you
can monitor the call through the speaker of the base unit. If both lines are
receiving calls at the same time, only the first one can be monitored. 
You can answer the call by lifting the base unit handset, pressing
(DIGITAL!SP-PHONE)or the relevant line button. 
If the call monitoring feature is not required, turn it OFF by pressing
(STOP). Each time you press (STOP)in the standby mode, the feature will
turn ON or OFF. While monitoring a call, you can temporarily turn the
feature OFF by pressing 
(STOP). The feature will return to ON after the call
is disconnected. 
Your phone comes from the factory set to ON. 
You can also turn the feature ON or OFF using the function menu.
Make sure that the base unit is in the standby mode.
Base Unit
1. Press (FUNCTION), and press 
or  until the arrow points to
“Voice mail”, and press H.
2. Press  or  until the arrow
points to “Call monitoring”,
and press H. 
						

							76
Other Voice Mail System Features
Checking the Remaining Recording Time and Number of Messages 
If the remaining recording time is less than
10 minutes or the number of messages
which can still be recorded is less than 10,
the base unit will display the time or
number while in the standby mode. 
•If the remaining time is less than 1 minute, 
it will be shown with “sec” (seconds).
If the remaining recording time or the number of messages that can still be
recorded is 0, “Message full” will flash on the display. Erase
unnecessary messages (p. 70, 73). 
You can check the time and number of messages by using the function
menu as follows. Make sure that the base unit is in the standby mode.
Base Unit
1Press (FUNCTION).
2Press  or  until the arrow points to “Voice mail”, and press H.
3Press  or  until the arrow
points to “Remaining space”,
and press H.
•To return to the standby mode, press (EXIT).
•You can erase all messages in the required mailboxes. See page 78.
Remaining space
time: 45min
messages:200
12:00AM JAN. 1
Msg space:  9min
12:00AM JAN. 1
Msg space:  9msg
Transferring a Call to a Personal Mailbox 
After the base unit user (operator) answers an incoming call, the call can be
transferred to a mailbox of the person the caller wishes to speak to, where the
caller can leave a message. To transfer to a personal mailbox, calls must be sent
through the General Delivery Mailbox by the operator. The caller can then enter
the extension number and the # sign to reach the mailbox.
The following is how calls must be transferred to the voice mail:
After you (operator) answered a call, you may announce that person the caller
wishes to speak to is not available, and remind the caller of the extension
number followed by the # sign. You then press  , and hang up the line by
replacing the handset or pressing 
(DIGITAL!SP-PHONE)on the base unit.
•The caller will then hear the line’s greeting message. While the greeting is playing,
the caller can press the extension number (1 to 8) followed by (#). After that, 
–If the handset answer mode of the extension is on (p. 61), the caller will hear the
personal greeting message at the end of the 2nd ring, then he/she can leave a
message at the tone. 
–If the handset answer mode is off (p. 61), the caller will hear “Sorry, no one is
available to answer the call. To leave a message press 1. To call another extension press 2.
To call the operator press 0” at the end of the 5th ring. Or if the person the caller
wishes to speak to, is on another call, the caller will hear “Sorry, this line is busy. To
leave a message press 1. To call another extension press 2. To call the operator press 0”.
Base Unit 
						

							77
Chapter 4
Voice Mail System/Automated Attendant System/ Answering System
Message Menu Mode 
After each message is played, the Message Menu is announced and
displayed on the base unit and cordless handset as a guide (p. 68, 71).
With a touch tone phone from a remote location, this menu is also
announced (p. 79). To delete this menu, turn the feature OFF. Your phone
comes from the factory set to ON. Programming must be carried out
separately for the base unit and cordless handset(s).
Make sure that the base unit/cordless handset is in the standby mode.
Base UnitHandset
1Press (FUNCTION).
2Press  or  until the arrow
points to “Voice mail”, and
press H.
3Press  or  until the arrow
points to “Message menu”, and
press H.
•The current setting is displayed.
4Select “Off”or “On” by pressing
or .
5Press (ENTER).
•A beep sounds.
•To return to the standby mode,
press (EXIT).
Message menu
:On
∨∧
ENTER=Save
Automatic Message Delete Feature
If this feature is set to ON, messages left in all mailboxes will automatically
be erased after a month. Your phone comes from the factory set to OFF.
Make sure that the base unit is in the standby mode.
Base Unit
1Press (FUNCTION).
2Press  or  until the arrow
points to “Voice mail”, and
press H.
3Press  or  until the arrow
points to “Auto msg delete”,
and press H.
•The current setting is displayed.
4Select “On”or “Off” by pressing
or .
5Press (ENTER).
•A beep sounds.
•To return to the standby mode,
press (EXIT).
Auto msg delete
:Off
∨∧
ENTER=Save
•The information in the Caller List will
not be erased. To erase Caller List
information, see page 45. 
						

							78
Other Voice Mail System Features
Erasing All Messages in Mailboxes 
The base unit user can erase all incoming messages in any mailbox.
Greeting messages can also be erased at the same time if required. Inform
the mailbox owners before erasing and check that there are no new
messages in the mailboxes. 
Make sure that the base unit is in the standby mode.
Base Unit
1Press (FUNCTION).
2Press  or  until the arrow
points to “Voice mail”, and
press H.
3Press  or  until the arrow
points to “Delete message”,
and press H.
4Enter the mailbox numbers
where messages are to be
erased, using the corresponding
dialing buttons (
(1)to (8)). Enter
(0)for the general delivery
mailbox.
•If you make a mistake, press the
number again to delete.
5Press H.
6To erase the greeting 
messages at the same time,
press or to select
“Greet.&Incoming”. 
If not required, go to step 7.
7Press (CLEAR).
•A beep sounds and “Clear” will
be displayed.
•To return to the standby mode,
press (EXIT).
Delete message
BoxNo.:---------
H=Next
BoxNo.:1--45---0
Incoming message
∨∧
CLEAR=Delete
BoxNo.:1--45---0
Greet.&Incoming
∨∧
CLEAR=Delete
•The Caller List information will not be
erased. To erase the Caller List
information, see page 45 or 55. 
						

							79
Remote Operation from a Touch Tone Phone
Chapter 4
Voice Mail System/Automated Attendant System/ Answering SystemYou can access the Voice Mail System from
any touch tone phone if the Automated
Attendant System or the Answering System is
on for either line. You can listen to recorded
messages in your mailbox and the general
delivery mailbox, and you can transfer the
messages and deliver your own messages to
other mailboxes. 
When you access your mailbox, you are
required to enter the mailbox password (p. 57).
How to Access the Voice Mail System
Call the line’s phone number to which the Automated Attendant
System or the Answering System is assigned.
Press ( (*
*)
)and enter your mailbox password during or
after the greeting message.
•Automated voice prompt will not come on until the last digit of the password 
(p. 57) is entered.
•A beep sounds and then “Mailbox (No.)” or “This is the general delivery mailbox” is
heard.
After the number of new messages is announced, new messages will be
played. After each message playback, the Message Menu is announced
(if the Message Menu mode is on p. 77):
“To repeat this message, press 1. To play the next message, press 2.
To erase this message, press 3. To transfer this message, press 7.
(p. 80)”
If required, enter a command.
After playing back all new messages, the Command Menu is announced:
“To play all messages, press 1.(p. 80) To deliver a message, press 2.(p. 80)
To change the personal greeting, press 3.(for personal mailboxes only p. 80)
To change to the general delivery mailbox, press 4.(for personal mailboxes
only p. 81) To end this call, press  .”
If required, enter a command.
To end remote operation, press ( (*
*)
)and hang up. 
						

							80
Remote Operation from a Touch Tone Phone
During message playback
During playback or before the start of the next message;
To repeat the message, press 
(1).
To play the next message, press 
(2).
To erase the message, press 
(3).
To transfer a message
After listening to a message, you can transfer it to other mailboxes.
1. During playback or before the start of the next message, press 
(7).
2. Enter the destination mailbox numbers using the corresponding dialing
buttons (
(0), (1)to (8)). For the general delivery mailbox, enter (0).
3. Press 
(#).
To listen to all messages
While the Command Menu is announced (p. 79), press (1).
To deliver your own message
You can send an identical message of up to 3 minutes, to several
mailboxes. 
1. While the Command Menu is announced (p. 79), press 
(2).
2. Enter the destination mailbox numbers using the corresponding dialing
buttons (
(0), (1)to (8)). For the general delivery mailbox, enter (0).
3. Press 
(#).
4. Talk clearly after the tone. To end, press 
(1).
5. Press 
(2).
6. Press 
(*)and hang up.
To change the personal greeting message (for personal
mailboxes only)
You can change the mailbox personal greeting message.
1. While the Command Menu is announced (p. 79), press 
(3).
2. Press 
(1).
3. Talk clearly after the tone. To end, press 
(1).
4. Press 
(2).
5. Press 
(*)and hang up.