Samsung CLX 8385ND User Manual

							13.1   
13 Maintenance
This chapter provides information for maintaining your machine.
This chapter includes:
• Printing a machine report
• Monitoring the supplies life
• Finding the serial number
• Sending the imaging unit reorder notification
• Sending the toner  reorder notification
• Checking Document Box
• Cleaning your machine
• Maintaining the toner cartridge
• Redistributing toner
• Replacing the toner cartridge
• Replacing the imaging unit
• Replacing the waste toner container
• Maintenance Parts
• Managing your machine from the website
Printing a machine report
See  page 12.15.
Monitoring the supplies life
If you want to view the supply life indicators, follow the next step.
1 Pr
ess  Machine Setup  on the control panel.
2 Pr
ess Machine Status.
3 Scro
ll down to browse the entire supplies with list view the 
percentage remaining.
Finding the serial number
If you want to check your serial number from the screen, follow the next 
steps.
1Pr
ess Machine Setup  on the control panel.
2 Pr
ess Machine Status > the Machine Info tab > Machine Details.
Sending the imaging unit reorder notification
You can set the machine to alert you th at the life of the imaging unit is 
almost over and needs to be reordered.
1 Pr
ess  Machine Setup  on the control panel.
2 Pr
ess Admin Setting. When the login message pops up, then enter 
password and press 
OK.
3 Pr
ess the  General tab > Supplies Management  > Imaging Unit 
Reorder Notification . 
4 Pr
ess  Imaging Unit Low Alert  to enable this option on, and press 
Imaging Unit Low Alert Level  to set the remained life level.
5 Pr
ess OK. 
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							13.2   
Sending the toner reorder notification
You can set the machine to alert you  that the toner cartridge needs to be 
reordered.
1 Pr
ess  Machine Setup  on the control panel.
2 Pr
ess Admin Setting. When the login message pops up, then enter 
password and press 
OK.
3 Pre
ss the  General tab > Supplies Management >  Toner Cartridge 
Reorder Notification . 
4 Pr
ess  Toner Low Alert to enable this option on , and press  To n e r  
Low Alert Level  to set the remained life level. 
5 Pr
ess OK. 
Checking Document Box
The machine shows the document box list of the print or fax job.
Press  Document Box  on the Main screen. If the screen displays an other 
menu, press ( ) to go to the  Main screen. 
• User Box tab: Create the box where  you can save the document 
such as the file you have printed,  sent by email or scanned. When 
you create a box, you can set th e password to secure your box. 
The box with a password is called Secured Box , and without it, it 
is called public box.
•  System Box  tab: The machine provided default boxes, which you 
cannot modify them.
•  Ty p e : Shows the box is secured or not.
•  Box Name: Shows the box name.
•  Owner : Shows the user name of a box.
•  Date : Shows the date of a box created.
•  File : Shows the number of total files in the box.
•  Add : Lets you add more boxes.
• 
Delete: Deletes the selected box.
•  Edit : Lets you to modify a box name and an owner name.
• 
Detail: Shows box information.
•  Search : Searches a box with a box name or an owner name.
•  Enter : Prints or sends the stored file in the box.
Cleaning your machine
To maintain print and scan quality, follow the cleaning procedures below 
each time the toner cartridge is re placed or if print and scan quality 
problems occur.
Caution
• Cleaning the machine cabinet with cleaning materials that  contain large amounts of alcohol, solvent, or other strong 
substances can discolor or damage the cabinet.
• If your machine or its surround
 ing is contaminated with toner, 
we recommend you to use cloth or tissue dampened with 
water to clean it. If you use a vacuum cleaner, toner blows in 
the air and might be harmful to you. 
Cleaning the outside
Clean the machine cabinet with a soft  lint-free cloth. You can dampen the 
cloth slightly with water, but be careful not to let any water drip onto or into 
the machine.
Cleaning the inside
Contact a service representative to clean the inside of the machine.
Cleaning the scan unit
Keeping the scan unit clean helps ensure the best possible copies. We 
suggest that you clean the scan unit  at the start of each day and during 
the day, as needed.
1 Sligh
tly dampen a soft lint-free cloth or paper towel with water.
2Op
en the scanner lid.
3Wip
e the surface of the scanner glass and DADF glass until it is 
clean and dry.
4 Wip
e the underside of the scanner lid and white sheet until it is 
clean and dry.
5 Close
 the scanner lid.
1 Scanner lid
2 Scanner glass
3 White sheet
4 DADF glass
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							13.3   
Maintaining the toner cartridge
Toner cartridge storage
Toner cartridges contain components that are sensitive to light, 
temperature, and humidity. Samsung suggests users follow the 
recommendations to ensure the opti mum performance, highest quality, 
and longest life from your new Samsung toner cartridge.
Store this cartridge in the same envir onment as the printer it will be used 
in; this should be in controlled office temperature and humidity conditions. 
The toner cartridge should remain in its original, unopened package until 
installation  If original packaging is  not available, cover the top opening of 
the cartridge with paper and  store in a dark cabinet.
Opening the cartridge package prior to use dramatically shortens its 
useful shelf and operating life. Do not store on the floor. If the toner 
cartridge is removed from the printer, always store the cartridge:
• Inside the protective bag from the original package. 
• Correct side up in a horizontal position (not standing on end).
• Do not store consumables in; -  Temperature greater than 40C (104F).
-  Humidity range less than 20% nor greater than 80%.
-  An environment with extreme cha nge
 s in humidity or temperature.
-  Direct sunlight or room light.
-  Dusty places.
-  A car for a long period of time.
-  An environment where corrosive gases are present.
-  An environment with salty air.
Handling instructions
• Do not touch the surface of the pho tosensitive drum in the cartridge.
• Do not expose the cartridge to unnecessary vibrations or shock.
• Never manually rotate the drum, especially in the reverse direction;  th
 is can cause internal damage and toner spillage.
Use of non-Samsung and re filled toner cartridge
Samsung Electronics does not recomm end or approve the use of non-
Samsung brand toner cartridges in your printer including generic, store 
brand, refilled, or remanuf actured toner cartridges.
Note
Samsungs printer warranty does not cover damage to the 
machine caused by the use of a  refilled, remanufactured, or 
non-Samsung brand toner cartridge.
Expected cartridge life
Estimated cartridge life (the life of the toner cartridge yield) depends on 
the amount of toner that print jobs  require. The actual print-out number 
may vary depending on the print density of the pages you print on, 
operating environment, printing interval, media type, and/or media size.  
For example, if you print a lot of graph ics, the consumption of the toner is 
high and you may need to change the cartridge more often.
Redistributing toner
When the toner cartridge is  near the end of its life.
• White streaks or light printing occurs. 
• The message saying that the estima ted 
 toner cartridge life is closed 
may appear on the display.
If this happens, you can temporarily reestablish print quality by 
re
 distributing the remaining toner in th e cartridge. In some cases, white 
streaks or light printing will still occur even after you have redistributed the 
toner.
1 T
urn the machine off, then wait a few minutes for the machine to 
cool.
2 Op
en the side cover.
3 Open
 the front cover.
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							13.4   
Note
Toner particles can be released inside the machine but it 
does not mean the machine is damaged. Contact a service 
representative when print quality problems occur.
4
Pull the corresponding toner cartridge out from the machine. 
5 Tho
roughly roll the toner cartridge five or six times to distribute the 
toner evenly inside the cartridge.
Note
If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
6 Hold
 the toner cartridge and ali gn it with the corresponding slot 
inside the machine. Insert it back  into its slot until it locks in place.
7 Close the fr
 ont cover, then the side cover. 
8Make sure that the cover is securely latched and then turn the 
machine on.
Caution
If the cover is not completely closed, the machine will not 
operate.
Replacing the toner cartridge
The machine uses four colors and has  a different toner cartridge for each 
one: yellow (Y), magenta (M), cyan (C), and black (K).
• The status LED and the toner-related message on the display  ind
 icates which each individual toner cartridge should be replaced.
• The machine stops printing. Incoming faxes are saved in memory. 
At this stage, the toner cartridge n eed
 s to be replaced. Check the type of 
the toner cartridge for y our machine. (Page 15.1)
1 T
urn the machine off, then wait a few minutes for the machine to 
cool.
2 Op
en the side cover.
Note
Toner particles can be released inside the machine but it 
does not mean the machine is  damaged. Contact a service 
representative when print quality problems occur.
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							13.5   
3  Open the front cover.
4
Pull the corresponding toner cartridge out from the machine. 
5 Remove the new tone
 r cartridge from its bag. 
6 Tho
roughly roll the new cartridge five or six times to distribute the 
toner evenly inside the cartridge.
Note
If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
7Hold the new toner cartridge by the handle and slide the new toner 
cartridge in until it locks in place.
8Close the front cover, then the side cover. 
9 Ma
ke sure that the cover is securely latched and then turn the 
machine on.
Caution
If the cover is not completely closed, the machine will not 
operate.
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							13.6   
Replacing the imaging unit
Expected cartridge life
The useful life of the imaging uni t is approximately 30,000 pages. The 
screen displays  Replace [xxx] Imaging Unit when the imaging unit is 
near the end of life. Otherwis e your printer stops printing.
Imaging unit yield may be affected by the operating environment, 
optional, printing interval, media type and media size.
For ordering information for imaging unit. (Page 15.1)
1 T
urn the machine off, then wait  a few minutes for the machine to 
cool.
2 Open the 
 side cover.
3  Open
 the front cover.
4Pull the waste toner container out of the machine using its handle.
5 T
urn the imaging unit locking levers outwards to release and open 
the inner cover.
6 Pull the u
 sed imaging unit out of th e machine using the handle on its 
bottom.
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							13.7   
7 Remove the new imaging unit from its bag. 
Caution
Don’t use sharp objects, such as a knife or scissors, to 
open the imaging unit package. You could damage the 
surface of the imaging unit.
8 Remove the p
 aper protecting the surface of the imaging unit.
9 Remove 
 the cap, and carefully pull the seal tapes out of the imaging 
unit. 
10 Tho
roughly shake the new imaging unit side to side five or six times.
Note
If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
Caution
• Be careful not to scratch the surface of the imaging unit.
• To prevent damage, do not expose the imaging unit to 
lig
 ht for more than a few minutes. Cover it with a piece of 
paper to protect it if necessary.
11 Labels inside the machine identify each imaging unit’s position. 
Holding the handles on the new imaging unit, push the imaging unit 
until it locks in place.
12Turn the imaging unit locking levers  inwards until it locks in place 
and close the inner cover .
13 In
sert the waste toner container in to position and then push it to 
make sure that it is firmly seated in place.
14 Close
 the front cover, then the side cover. 
15Ma
ke sure that the cover is securely latched and then turn the 
machine on.
Caution
If the cover is not completely closed, the machine will not 
operate.
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							13.8   
Replacing the waste toner container
The life of the waste toner container unit is approximately 48,000 images 
printing. When the life span of t he waste toner container has expired, 
Waste tank is full. Replace it  appears on the screen display of the 
control panel, indicating the waste toner container needs to be replaced. 
Otherwise your printer stops printing.
To replace the waste toner container:
1 T
urn the machine off, then wait  a few minutes for the machine to 
cool.
2 Open the 
 side cover.
3  Open
 the front cover.  
4Push the lock lever up and pull the waste toner container out.
Note
When you pull out the waste toner container out of the 
machine, move the container carefully not to drop it from 
your hands.
Make sure that you lay the waste toner container on a flat 
surface so that 

the toner does not spill.
5 Remove the cont
 ainer’s cap from the container as shown below, 
and use it to close the waste toner container openings.
Caution
Do not tilt or turn over the container.
6 T
ake a new waste toner container out of its package.
7In
sert the new container into position and then push it to make sure 
that it is firmly seated in place.
8 Close
 the front cover, then the side cover. 
9Ma
ke sure that the cover is securely latched and then turn the 
machine on.
Caution
If the cover is not completely closed, the machine will not 
operate.
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							13.9   
Maintenance Parts
To avoid print quality and paper feed problems resulting from worn parts 
and to maintain your machine in top working condition the following items 
will need to be replaced after the spec ified number of pages or when the 
life span of each item has expired. 
We highly recommend that this maintenance be performed by an 
authorized service provider, dealer  or the retailer where you bought the 
machine. The warranty does not  cover the replacement of the 
maintenance parts after their lifespan.
ItemsPart NameYield (Average)
Transfer belt unit Cartridge-transfer Approx. 
100,000 images
Transfer roller 
(T2) MEA unit-TR(2) Approx. 100,000 
pages
Fuser unit  ELA unit fuser Approx. 100,000 
pages
DADF rubber pad  RMO-ADF rubber Approx. 50,000  pages
DADF feed roller MEA-ADF roller Approx. 200,000 
pages
Multi-purpose tray 
rubber pad  MEA unit-holder pad Approx. 50,000 
pages
Guide exit duplex MEA unit_exit duplex Approx. 100,000  pages
Paper feed roller MEA unit-roller PU Approx. 100,000  pages
MP Pickup roller ELA HOU-MP pickup Approx. 200,000  pages
Side cover grill DUPLEX-cover filter Approx. 100,000  pages
Managing your machine from the website
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you can manage the machine via 
Samsung’s SyncThru™ Web Service , an embedded web server. Use 
SyncThru™ Web Service  to:
• View the device information  and check it
 s current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email not ification
 s and update you on the 
machine’s status.
• Get support for using the machine.
To access SyncThru™ Web Service:
1 Start a web browser, such as Internet Explorer, from Windows.
2 Enter the machine 
 IP address (http://xxx.xxx.xxx.xxx)  in the address 
field and press the  Enter key or click 
Go.
Your machine’s embedded website opens.
Note 
SyncThru™ Web Service  allows administrator to set up the 
machine. If you  want to access Settings or Security  menu, 
login first. Press  Login button, and enter us er ID and password 
from the  pop-up window. Then press  LOGIN button.
The initial administrator’s setting is as follows:
• The default ID:  ad
 min
• The default password:  se
 c00000
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							14.1   
14 Troubleshooting
This chapter gives helpful information on what to do if you encounter a 
problem.
This chapter includes:
• Tips for avoiding paper jams
• Clearing document jams
• Clearing paper jams
• Understanding display messages
• Solving other problems
Tips for avoiding paper jams
By selecting the correct media types,  most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 14.3. 
• Follow the procedure on page  4.7 . Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the  p
 aper capacity mark on the inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten  p
 aper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (Page  
4.9)
• Ensure that the recommended side  of the
  print media is facing up in 
the tray, or facing down in the multi-purpose tray.
• If paper jams occur frequently when you print on A5/B5-sized paper: 
Load the paper into the tray with the long edge facing the front of the 
tray. If load the paper this way, printing both sides of the paper (Duplex) 
is not supported.
Clearing document jams
When an original jams while passing through the DADF, the warming 
message appears on the display screen.
Caution
To avoid tearing the document,  remove the jammed document 
gently and slowly.
Note
To prevent document jams, use the scanner glass for thick, thin, 
or mixed paper-type originals.
1 Remove an
 y remaining pages from the DADF.
2 Op
en the DADF cover.
3Ge
ntly remove the jammed paper from the DADF.
Note
If you see no paper in this  area, refer to Roller misfeed. 
(Page  14.2 )
4 Close
 the DADF cover. Then reload the pages you removed, if any, 
in the DADF.
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