Samsung CLX 8385ND User Manual

							14.2   
Misfeed of exiting paper
1 Remove the remaining documents from the DADF.
2 Ope
n the DADF cover.
3O
pen the document input tray upwards and pull the document 
gently out of the DADF.
4 Close 
the DADF cover and the document input tray. Then place the 
documents back in the DADF.
Roller misfeed
1Open the scanner lid.
2 Grasp
 the misfed paper, and remove  the paper from the feed area 
by carefully pulling it to the right using both hands.
if you do not see the paper in this area, stop and go to step 3.
3 Open the white document background.
1scanner lid
1
Downloaded From ManualsPrinter.com Manuals 
						

							14.3   
4 Remove the paper from the feed area by carefully pulling.
5 Close the whi
 te document background and the scanner lid. Then 
load the removed pages back into the DADF.
Clearing paper jams
When a paper jam occurs, the warming message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
Caution
To avoid tearing the paper, pull the jammed paper out gently 
and slowly. Follow the instructions in the following sections to 
clear the jam. 
In the tray  1
1 Open the side cover.
MessageLocation of jamGo to
Paper Jam in tray 1
Paper Jam in tray2
Paper Jam in tray 2(HCF)
Paper Jam in tray3
Paper Jam in MP tray In the paper feed area 
(tray 1, optional tray, 
or multi-purpose tray)
Page 
14.3
Page  14.5 
Page  14.6
Page  14.7
Paper Jam in exit area In the fuser area Page 14.8 
Paper Jam inside of machine In the paper inside the 
machinePage 14.7
Paper Jam at the bottom of 
duplex path
Paper Jam at the top of 
duplex path
Paper Jam inside of duplex 
path In the duplex unit Page 14.8
Paper jam in front of finisher Paper jammed in the 
stacker.Page 14.9
 
Paper jam inside finisher  
Paper jam inside finisher? 
duplex Paper jammed in the 
stacker.
Page 14.9
Paper jam at exit of finisher Paper jammed in the 
stacker exit part.Page 14.10
Downloaded From ManualsPrinter.com Manuals 
						

							14.4   
2 Open the guide in the direction shown.
3 Carefully
  remove the misfed pa per in the direction shown.
If the paper does not move when y ou pul
 l, or if you do not see any 
paper in this area, stop and go to step 4.
4
Lift the front part of the tray up sl ightly to release the tray from the 
machine. 
5 Remove the jammed paper by gently pulling it straight out.
Once you remove the jammed paper here, open the side cover and 
then close it to clear the error message on the display.
6 Close the side cover
  and insert the paper tray. Lower the rear part of 
the Tray to align the rear edge with the corresponding slot of the 
machine, then insert it completely.
Downloaded From ManualsPrinter.com Manuals 
						

							14.5   
In the optional tray
Note
This part explains the method of removing the jammed paper in 
the optional tray 2. Please refer to the next method for other 
optional trays, since the met hod is same as the tray 2
1 O
pen the outer cover in tray 2.
2Ope
n the inner cover of tray 2.
3Pu
ll the jammed paper out in the di rection shown. To avoid tearing 
the paper, pull it out gently and slowly. 
If the paper does not move when y ou pul
 l, or if you do not see any 
paper in this area, stop and go to step 4.
4 Lift the front part of the tray slight ly up to release the tray from the 
machine.
If the paper does not move when y ou pu
 ll, or if you do not see the 
paper in this area, stop and go to step 3.
5 Remove the p
 aper in the direction shown. To avoid tearing the 
paper, pull it out gently and slowly.
6 In
sert the paper tray and close the two covers.
Downloaded From ManualsPrinter.com Manuals 
						

							14.6   
In the optional high  capacity feeder
1Open the outer cover of the high capacity feeder.
2 Ope
n the inner cover of the high capacity feeder.
3Pu
ll the jammed paper out, in the direction shown, pulling gently and 
slowly in order to avoid tearing the paper.
If the paper does not move when y ou pull, or if you do not see any 
paper in this area, stop and go to step 4.
4 Pull out the optional high capacity feeder.
5 Lif
t the front part of the tray slight ly up to release the tray from the 
machine.
6 Remove 
 the paper in the direction shown. Pull it out gently and 
slowly in order to avoid tearing the paper.
If the jammed paper is not visible, or if the paper is stuck, stop 
pul
 ling and continue on to step 5.
Downloaded From ManualsPrinter.com Manuals 
						

							14.7   
7 Insert the paper tray and close the two covers.
In the multi-purpose tray
1If the paper is not feeding prope rly, pull the paper out of the 
machine.
2 Ope
n and close the side cover. Printing automatically resumes.
In the paper inside the machine 
NoteThe fuser area is hot. Take care when removing paper from the 
machine.
1 Op
en the side cover.
2Remove 
 the jammed paper, in the direction shown.
If you do not see any paper in th
 is area, go to step 3.
Downloaded From ManualsPrinter.com Manuals 
						

							14.8   
3 Open the guide in the direction shown and pull the jammed paper 
gently out of the machine.
4 Ope
n and close the front cover to resume printing.
In the fuser area
1Open the side cover.
2 Remove the jammed p
 aper, in the direction shown.
If the jammed paper is inside the fuser, remove the jammed paper in the 
di
 rection show. 
3 Close the side cover. Prin ting automatically resumes.
In the duplex unit area
If the duplex unit is not inserted  correctly, paper jam may occur. Make 
sure that the duplex unit is inserted correctly.
1 Op
en the side cover.
2Remove the jammed
  paper. 
3 Close the 
 side cover. 
Downloaded From ManualsPrinter.com Manuals 
						

							14.9   
In the stacker (finisher)
Paper jam in front of finisher
1 Open the stacker front cover. 
2 Pre
ss right of  1c lever and then push stacker to left.
3 Remove the jammed p
 aper.
4 Sl
ide in the stacker until you hear the sound ‘click’.
5Close the stacker front cover.
Paper jam inside finisher, Paper jam inside finisher? duplex
1 Op
en the stacker front cover. 
2Pull the st
 acker lever 1a down. If necessary, pull the stacker lever 
1b  down as well.
3 Remove the jammed
  paper.
Downloaded From ManualsPrinter.com Manuals 
						

							14.10   
4 Pull up on the stacker lever and then close the stacker front cover.
Paper jam at exit of finisher
1Gently pull the paper out through the exit area.
2 Close the side 
 cover. Printing automatically resumes.
Understanding display messages
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status or errors. Refer to the tables 
below to understand the messages meaning to correct the problem, if 
necessary. Messages and their explanations are listed in alphabetical 
order.
Note
• If the message is not in the table, cycle the power and try   
  the printing job again. If the problem persists, call for service.
•When you call for service, it is  very conven
 ient to provide the 
service representative with the contents of display message.
• Some messages may not appear in the display depending on  op
 tions or models.
• [xxx] indicates the part of the each toner cartridge or each  imag
 ing unit.
•  [yyy] indicates th e part 
 of the machine.
• [zzz] indicate s 
 the error code. When y ou contact the service 
center, this error code help to handle the problem.
• You may see an exclamation mark ( ) or a cross mark 
( ) on the upper left of the disp lay, in th
 at case, press the 
question mark to browse detailed information on the supplies.
MessageMeaningSuggested solutions
[yyy] is worn. 
Rep
 lace with new 
one The life of the part 
expires totally.
Replace the part with 
a 
new one. Call for 
service.
[xxx] imaging unit 
is n
 ot compatible. 
Check userís 
guide The imaging unit you 
ha
ve installed is not 
for your machine. Install a Samsung-
genu
ine imaging unit, 
designed for your 
machine.
[xxx] imaging unit 
is n
 ot installed. 
Install it The imaging unit is not 
in
stalled, or the CRUM 
(Consumer 
Replaceable Unit 
Monitor) in the 
cartridge is not 
connected. Install the imaging 
unit. If it
 is already 
installed, try to 
reinstall the imaging 
unit. 
If the problem 
persist
 s, please call 
for service.
Replace with new 
[xxx] imag
 ing unit The imaging unit is at 
the en
d of its life. 
When the imaging unit 
replacement message 
appears on the screen 
and if you select 
Continue , this 
message displays.  Replace a imaging 
unit with a Samsung-
genu
ine imaging unit. 
(Page  13.6 )
Downloaded From ManualsPrinter.com Manuals 
						

							14.11   
[xxx] toner 
cartridge is not 
compatible. Check 
userís guide The toner cartridge 
you ha
ve installed is 
not for your machine. Install a Samsung-
g
enuine toner 
cartridge, designed 
for your machine.
[xxx] toner 
ca
 rtridge is not 
installed. Install it The toner cartridge is 
no
t installed or the 
CRUM (Consumer 
Replaceable Unit 
Monitor) in the 
cartridge is not 
properly connected. Try to reinstall the 
toner cartridge.
DC motor does not 
o
 perate: [zzz]. 
Please turn off 
then on There is a problem in 
the control of DC 
motor unit.
Turn the machine off 
a
nd turn it on again. If 
the problem persists, 
please call for 
service.
Did not supply 
en
 ough [xxx] 
toner.  Remove 
seal tape & 
reinstall Not supplied toner to 
the imagi
ng unit. • Remove the 
se aling tape from 
the imaging unit .
• Thoroughly roll the 
tone
 r cartridge five 
or six times, and 
reinstall it. 
• Turn the machine  of
 f and turn it on 
again.
Did not supply 
en
 ough [xxx] 
toner. Please 
open/close door The machine received 
severa
l papers with 
many images, and it 
cannot supply the 
toner properly. Check the toner 
ca
rtridge and 
redistribute the toner. 
(Page  13.3 ) If the 
problem still persists, 
p
 lease call for 
service.
End of life, 
Re
 place with new 
[xxx] imaging unit The imaging unit has 
reach
ed its life span.   Replace the imaging 
unit. 
End of life, 
Re
 place with new 
[xxx] toner 
cartridge A toner cartridge has 
re
ached its estimated 
cartridge life. The 
printer stops printing. Replace the toner 
ca
rtridge with a 
Samsung-genuine 
toner cartridge. 
(Page  13.4 )
Fax memory is 
almo
 st full. Print 
or remove 
received fax Job There is no more 
avai
lable fax memory. 
No more fax data can 
be received.  Delete the received 
fax dat
a in the 
memory. Call for 
service to delete fax 
memory.
Fax memory is full. 
Print or
  remove 
received fax Job Available fax memory 
is now
 1MB.Delete the received 
fax data in the 
memory to secure 
memory. Call for 
service.
MessageMeaningSuggested solutions
Finisher door is 
open. Close it The finisher cover is 
no
t securely latched. Close the finisher 
until it  
locks into 
place.
Finisher error: 
[zzz]. Please
  turn 
off then on There is a problem in 
the finish
er unit. Turn the machine off 
and rei
nstall the 
finisher again. Check 
that the finisher cable 
is connected 
properly. If the 
problem persists, 
please call for 
service.
Fuser error: [zzz]. 
Pleas
 e turn off 
then on There is a problem in 
the fuser uni
t working. Turn the machine off 
and 
turn it on again. If 
the problem persists, 
please call for 
service.
Fuser unit is not 
in
 stalled correctly. 
Install it The fuser unit is not 
inst
alled or correctly. Install the fuser unit. 
Call
 for service.
LSU error: [zzz]. 
Pleas
 e turn off 
then on There is a problem in 
the control
 of LSU unit. Turn the machine off 
and 
turn it on again. If 
the problem persists, 
please call for 
service.
Motor does not 
o
 perate: [zzz]. 
Please turn off 
then on There is a problem in 
the control 
of motor 
unit. Turn the machine off 
and 
turn it on again. If 
the problem persists, 
please call for 
service.
Original paper 
do
 es not feed in 
scanner The lead edge of the 
do
cument failed to 
actuate the scan 
sensor within the 
correct time after 
actuating the 
registration sensor. Open the DADF 
cover and remove 
jammed orig
inal. 
(Page  14.1 )
Original paper is 
to
 o long for 
scanner. Check 
size Oversized document 
or do
uble-feeding of 
originals. Open the DADF 
cover and remove the 
jammed orig
inal. 
(Page  14.1 )
Check the document 
size whethe
 r it is 
supported. 
(Page  17.1 )
Original paper jam 
in fro
 nt of scanner The originals are 
ja
mmed in DADF. Open the DADF 
cover and remove the 
jammed orig
inal. 
(Page  14.1
)
MessageMeaningSuggested solutions
Downloaded From ManualsPrinter.com Manuals