Toshiba Perception Electronic Business Communications System Installation And Maintenance Manual

							TABLE of CONTENTS ......................................... i 
GENERAL .................................................. 
Summary Description ...................................... 
ES ................................ 
STANDARD TELEPHONE OPERATION ........................... 
General information ........................................ 
Making Calls .............................................. 
l-folding Calls .............................................. 
Consultation Call .......................................... 
Call Transfer .............................................. 
Conferencing ............................................. 
Camp-onCalls ............................................ 
CallWaiting .............................................. 
Automatic Callback ........................................ 
Call Pick-up Directed ....................................... 
Call Pick-upGroup ......................................... 
Call Forwarding ........................................... 
tJniversal Night Answer ..................................... 
Paging ................................................... 
iMeet-me Page ............................................ 
Speed Dial-System ......................................... 
Speed Dial-Station ......................................... 
Repeat Last Number Dialed .................................. 
Executive Override ......................................... 
Least-Cost Routing ......................................... 
Account Number Recording ................................. 
DoNot Disturb ............................................ 
MessageWaiting .......................................... 
ELECTRONIC KEY TELEPHONE OPERATION ..................... 
General Information ........................................ 
TABLEB-EKTDN LEDI~~I~ATIONS ........................... 
akingCalls .............................................. 
oldingCalls .............................................. 
ConsultationCall .......................................... 
CallTransfer ..............................................  
						

							I? 
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 
Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Camp-onCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 
Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 
Call Pick-up Directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Call Pick-up Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Universal Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Meet-mePage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Handsfree Answerback/Speaker Cut-off . . . . . . . ~. . . . . . . . . . . . . . . 
Voice Page . . . . . . . . . . . . . . . . . . . . . . . . ..O.................... 
SpeedDial-System . . . . . . . . . . . . . . . . . . ..O.............O...... 
Speed Dial-Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Repeat Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Automatic Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Manual Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
PrivateLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Least-Cost Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Account Number Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
MessageWaiting . . . . . . . . . . . . . . . . . . . . . . . . . . ..-............. 
Message Center Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
ATTENDANT CONSOLE OPERATION . . . . s.. . . . . . . . . . . . . . . . . . . . . . 
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
ConsoleDisplay Panel . . . . . . . . . . . . . . . . . . . . . ..-.............. 
Busy LampField . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Incoming Call Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Calling Source Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Classof Service . . . . ..O.................................... 
Call Destination Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Call Destination Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
ConsoleKeyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Handset/Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
EmergencySwitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Incoming Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
TimedRecall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Originating a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
HoldingaCallonan 1 @IKey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 
Through Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 
Trunk-to-trunk Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
						

							SerialCall ................................................ 
Exclusion Keys (Splitting) ................................... 
Verify .................................................... 
Paging ................................................... 
Meet-mePage ............................................ 
Attendant Conference ...................................... 
Overflow ................................................. 
.loin Key .................................................. 
Position Busy ............................................. 
Activating Night Service .................................... 
Night Answering Connections ............................... 
Remote Access to System Services ........................... 
eedQial-System ......................................... 
nkcontrol ............................................. 
Interposition Call/Transfer .................................. 
Account Number Recording ................................. 
MessageWaiting .......................................... 
Display and Set Date/Time .................................. 
Cancelling All Call Forwarding ............................... 
System Initialize ........................................... 
Emergency Transfer ........................................  
						

							employs stored pro- 
gram control, digital svvitching and custom LSI 
circuitry. 
Utilizing the same electronic key 
telephone as the latest Toshiba 
tronic Key Telephone systems, 
combines the functions of conventional private 
branch exchange (EPA X) systems and elec- 
tronic key telephone systems (EKTS) into a sin- 
gle design while remaining compatible with 
existing switching and station equipment. has a capacity of 120 
e system provides a 
wide variety of basic and optional features to 
users of either conventional rotary dial or touch- 
tone telephones, as well as to users of Toshiba 
electronic key telephones. 
Three different electronic key tele- 
EKTs) are available with this system. 
See Paragraph Electronic Key Telephone 
Operations, for ils on the EKTs. 
The Attendant Con- 
sole’s digital display provides the operator with 
all the information required for easy operation. 
Two attendant consoles may be equipped in the 
system. 
ial Standard tone-continuous, proceed to dial. 
Standard tone-three short pulses followed by a continuous tone, proceed 
with feature execution. 
Standard tone-60 pulses per minute; the connection or trunk line you’ve 
dialed is busy. 
Same as busy tone-l 20 pulses per minute; call is blocked due to dialing 
error or service restrictions. 
Standard tone-‘l second on, 3 seconds off, your call is ringing. 
A single muted warning tone during conversation indicates a call is waiting. 
Two short warning tones during conversation indicates a call is waiting. 
A short tone burst (repeated every 15 seconds) is applied whenever the 
attendant enters the conversation, and when a station user enters your 
conversation using the Executive Override feature. 
s ** 
A single ring every 4 seconds. 
1 A double ring at 4second intervals, 
*On an EfU these special signal tones are heard via the speaker. 
**On an EKT these ringing signals are heard via the speaker.  
						

							r 
02. Dial tone must be heard before se- 
lect 
particular feature. If you have just lifted 
the handset, you will hear dial tone. If you are 
engaged in a conversation, however, you must 
obtain “Recall Dial Tone” before activating an- 
other feature, such as transfer, etc. 
During a conversation, Recall Dial 
Tone is obtained by “flashing” the hookswitch 
(plunger) located in the cradle that holds your 
handset. To flash, momentarily depress the hook- 
svvitch (for about X second). In response, you will 
hear Recall Dial Tone, which is three short bursts 
of dial tone, followed by continuous dial tone. 
in alls 
To call another station: 
I) Lift the handset. 
You will hear dial tone. 
21 I the station’s number. 
You will hear the call progress tones. 
3) Hang up when the call is completed. 
0 To make an outgoing call: 
I) Obtain dial tone. 
2) Dial the required trunk access code. 
Trunk Access Codes: 
You will hear outside dial tone. 
3) Dial the desired telephone number. 
0 To hold a call: 
sh the hookswitch. 
You will hear recall dial tone. 
Connection on hold. 
IHB. 
Hear dial tone. 
3) Hang up or dial another call. To reconnect the call: 
I) Lift the handset. 
IV0 TE. 
If you do not return to the call within a pro- 
grammed time period your telephone will 
ring to recall you. 
hold.  This feature enables you to consult 
with either an inside or outside line while you hold 
another call. 
To consult: 
1) Flash the hookswitch. 
Original connection goes on 
You will hear recall dial tone 
2) Dial the desired number*. 
To return to original connection: 
1) Flash the hookswitch twice. 
The first flash will actually conference all 
three lines. 
2) Resume conversation. 
WO TES. 
1. 
If you hear a busy tone after dialing the 
station number or trunk access code, 
flash the hookswitch once to return to 
the original call. 
2. To return to the originalcallafter access- 
ing a trunk, flash the hookswitch &vice. 
3.1 To transfer a call: 
I ) Request the party to wait. 
sh the hookswitch. 
Original connection goes on hold. 
You will hear recall dial tone. 
3) Dial the desired number*. 
4) When the called party answers, announce 
the call. 
5) Hang up to transfer the call. 
*IV0 TES. 
7. If you hear a bwsy tone after dialing the 
station number or trunk access code, 
flash the hookswitch Q  
						

							the original call. 
2. To return to the originalcallafteraccess- 
ing a trunk, flash the hookswitch t 
.“I It is possible to add a third party to an 
existing two-party conversation, and the added 
party can be on either a station or an outside line. 
Any of the three parties may disconnect at any- 
time, leaving the remaining two parties con- 
nected. (The system will refuse to connect certain 
types of trunk lines.) 
To initiate a conference: 
the hookswitch. 
riginal connection on hol 
You will hear recall dial tone. 
2) Dial the desired number*. 
3) Flash the hookswitch when the new party 
ers. 
3-party conference commences. 
.I To return to the original connection: 
I) Flash the hookswitch. 
The third party will be released and the 
original connection will remain. 
*NQ TES: 
7. If you hear a busy tone after dialing the 
station number or trunk access code, 
flash the hookswitch ce to return to 
the original call. 
2. To return to the original call after acces- 
sing a trunk, flash the hookswitch 
A short warning tone while you are 
talking with someone advises you that an incom- 
ing call has been parked at your station by the 
attendant. 
To accept a camp-on call: 
mplete the original call and hang up. 
Your telephone will ring. 
2) Answer the new call. 
NOTE: 
Camp-on and Call Waiting are mutually 
exclusive. .‘I Two short warning tones while you are 
talking with someone advise you that your attend- 
ant has an outside call waiting. You have three 
choices: 
I) Ignore the call-it will be returned to the 
attendant. 
2) 
Terminate your existing call, and accept the 
new call. 
3) 
Hold the existing call, and accept the new 
call. In this mode, it is possible to alternate 
between the two calls until the conversations 
are terminated. 
I To t the waiting call and termi- 
63 existi I: 
I) 
Hang up. 
Your telephone will ring in the usual 
manner. 
2) 
Answer the new call. 
To accept the waiting call while holding 
the existing call: 
‘1) Flash the hookswitch. 
Original connection goes on hold. 
You will hear recall dial tone. 
2) Dial 
q m. 
You will be connected to the waiting call. 
To return to the original call: 
I) Flash the hookswitch. 
New call goes on hold. 
2) Talk to the original call. 
NOTE: 
It is possible to alternate between the two 
calls indefinitely by successive hookswitch 
flashes. 
To disconnect one call and remain 
connected to the other call: 
I ) Hang up while connected to the call you wish 
to terminate. 
Your telephone will ring. 
2) 
Answer the remaining call. 
NOTE: 
Camp-on and Call Waiting are mutually 
exclusive.  
						

							(x2.1 7.Q 
(X2.1 7.1 If you attempt to call another station or 
access a trunk and receive a busy tone, you can 
request to be signalled when the desired station or 
trunk is idle. You may continue to use your tefe- 
phone in the usual manner while awaiting a 
callback. 
Q2.17. To activate Automatic Callback: 
1) Flash the hookswitch. 
2) Dial 
q a. 
You will hear recall dia 
3) Hang up and wait for callba 
call. I tone. 
ck, or dial another 
.‘t 7.3 When the desired connection becomes 
idle your telephone will ring in short bursts. You 
must pick up the call within six seconds or your 
request will be cancelled. 
To answer Automatic Callback: 
Lift the handset. 
4 If the called party is a trunk, you will hear an 
outside dial tone (proceed to dial). 
NOTE. 
If the call was made using Least Cost Rout- 
ing, the callednumber willbe dialedautomat- 
ically at this point. 
W If the called party is a station, that station will 
ring and you will hear the ringback tone. 
4 If you hear overflow tone, the station or trunk 
you called has been previously called, hang 
up and wait to be called again. 
To cancel Automatic Callback: 
1) Lift the handset. 
2) Dial ~~~~~~. 
You will hear recall dial tone. 
Callback is cancelled. 
irec 
Pick-up Directed allows you to 
answer a call which is ringing or on hold at a 
station other than your own. 
To use Call Pick-up Directed: 
1) Obtain dial tone. 2) Dial 
q B. 
3) You will hear recall dial tone. 
4) Dial the station number that is ringing/on 
hold. 
You will be connected to that call. 
Call Pick-up Group allows you to an- 
swer a call that is ringing at a station within your 
designated group without knowing exactly which 
station number is ringing. 
To use Call Pick-up Group: 
1) Obtain dial tone. 
21 lB/7J 
You will be connected to any call that is 
ringing at any station in your group. 
Call Forwarding enables you to direct 
your station’s incoming calls to another 
station. 
To use Call Forwarding: 
1) Obtain dial tone. 
2) Dial 
q m. 
You will hear recall dial tone. 
3) Dial the number to which calls are to be 
forwarded. 
You will hear dial tone. 
The number is stored. 
NOTE. 
You may continue to place outgoing calls 
from your telephone while Call Forwarding is 
in effect. 
02.ZQ.3 To cancel Call Forwarding: 
I) Obtain dial tone. 
2) Dial [qm]Tj. 
Call Forwarding is cancelled. 
iVC?Ed nswer 
.I To answer an incoming call when the 
night bell is heard: 
1) Obtain dial tone.  
						

							2) Dial am. 
You will be connected to the incoming 
call. 
3) Speak to the caller 
4) Use Call Transfer to connect the call with the 
desired station. 
Q2.22.Q 
Q2.22.1 To page: 
I) Obtain dial tone. 
2) Dial the access code (see below) for the 
desired zone. 
ZONE 1 
ZONE 2 
ZONE 3 
ZONE 4 
ZONE 5 
ALL ZONE (location) 
3) Speak slowly and distinctly, and repeat your 
message. 
.23. eet- 
This feature will automatically connect 
you to a call that has been “parked” for you by the 
operator. If you are away from your telephone, the 
operator may park the call and direct you via the 
page system to dial an access code. 
To answer a Meet-me Page: 
1) .Obtain dial tone at any telephone. 
2j Dial the access code given by the operator. 
You will be connected to the caller im- 
mediately. 
cc. As many as 90 telephone numbers can 
be stored in your Speed Dial-System directory. 
Q .I2 To use Speed Dial-System: 
1) Obtain dial tone. 
2) Dial mm. 
3) Dial the SDS address code ( 10 - 99). 
The system will dial the stored number. .3 To store or change a telephone 
r: 
Notify the attendant (the Speed Dial-System direc- 
tory is controlled by the attendant console). 
Q2.25.Q 
5.1 If your telephone is equipped with 
Speed Dial-Station, you can establish a personal 
directory of up to 10 telephone numbers. 
.25.2 To use Speed Dial-Station: 
1) Obtain dial tone. 
2) Dial 
q m. 
3) Dial the Speed Dial address code (0 - 9). 
The system will dial the stored number. 
To store or change address codes: 
NOTE. 
A Speed Dial-Station directory may be 
shared by several stations. However, only 
one of these stations is designated as the 
controller, and only the controller can store or 
change numbers. 
I) Obtain dial tone. 
ear recall dial tone. 
3) Dial the assigned single-digit code (0 - 9). 
4) Dial the number to be stored (I 6 digits 
maximum). 
NO TE. 
It may be necessary to insert a pause to allow 
for dial tone delay. If so, depress the 
q key 
after the trunk access code. 
5) IH. 
You will hear recall dial tone. 
Number is stored. 
The system automatically stores the 
last number you dialed. Therefore, if you reach a 
busy number or no answer, and wish to try again, 
simply request the system to redial the number. 
To redial the last number: 
I) Obtain dial tone.  
						

							2) Dial mp[. 
The system will automatically redial the 
number. 
0 Executive Override allows you to enter 
an established conversation. The original parties 
receive a warning tone prior to you being con- 
ferenced. 
To override a busy station: 
1) After reaching the busy line, flash the hook- 
switch. 
Busy tone changes to recall dial tone. 
2) Dial 
q m. 
A warning tone is given to the existing 
connection. 
A 3-way conference now exists (any one 
of the parties can leave the conference 
and the other two will remain connected). 
NOTE. 
A short tone will be heard every 15 seconds 
by all parties during the override condition. 
will automatically se- 
lect the least costly route (trunk group) for the call 
that you wish to make. If that route is busy, the 
next best route will be selected (if permitted by 
your class of service). 
To use Least-Cost Routing: 
I) Obtain dial tone. 
2) Dial the LCR access code 
3) Dial the number you wish to call. 
a) If a trunk allowed by your Class of Service 
is available: 
i) Your call will be dialed automatically 
over the proper trunk. 
ii) You will hear call progress tones. 
iii) Proceed with conversation when the 
party answers. 
NOTE. 
As a programmable option you will receive a 
I’ -sec. duration warning tone just prior to the 
system advancing to the last choice routing. 
b) If no trunks are available: i) You will hear busy tone. 
ii) Activate the Automatic Callback 
feature. 
CCQLi ec0r 
Your system automatically records the 
details of some or all of the calls you make to or 
receive from outside the system. Recorded calls 
may be assigned account numbers for billing pur- 
poses ( digits). 
To record an account number before 
dialing a call: 
1) Obtain dial tone. 
2) Dial /$/a. 
3) Dial the account number on the dial pad 
t digits). 
en the number is completed, you will 
hear dial tone again. 
4) Dial the call in the usual manner. 
To record an account number during a 
call (incoming or outgoing)-At any time before 
disconnect... 
I ) Ask your party to wait. 
2) Flash the hookswitch. 
Connection on hold. 
You will hear recall dial tone. 
lm@. 
You will hear recall dial tone. 
4) Dial the account number on the dial pad 
f digits). 
en the number is completed, you will 
hear recall dial tone again. 
5) Flash the hookswitch. 
6) Resume conversation. 
This feature allows a station to give a 
usy indication whenever the user does not wish 
to be disturbed. 
To activate DND: 
1) Obtain dial tone. 
2) Dial 
q a.