Xerox Documate 3115 Scanner Docking Station User Guide

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User’s Guide191
8Maintenance
This chapter includes:
•Safety Precautions on page 192
•Clearing Paper Jams on page 193
•Cleaning the Scanner on page 194
•Replace the ADF Pad Assembly on page 197
•Replacing the Roller Assembly on page 199
•Troubleshooting on page 201
•Uninstalling Your Scanner on page 204
•The Xerox DocuMate 3115 Scanner Specifications on page 206
•The Xerox DocuMate 3115 Parts List on page 208
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts. 
						

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Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol 
may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep the scanner and cleaning supplies away from any open flame or heat source as any form of 
alcohol is flammable.
• Always read the instructions in each section carefully, the instructions are specific to the part you 
are installing or servicing.
• Move the scanner to an area that has adequate room for opening the scanner.
• If your scanner has a power cord and/or power switch, always turn off the scanner and unplug the 
power cord before performing maintenance, unless the maintenance instructions below 
specifically state to leave the scanner plugged in and powered on.
• Always unplug the USB cable from the scanner before performing maintenance, unless the 
maintenance instructions below specifically state to leave the scanner plugged in.
• Wear an anti-static strap to prevent electrostatic discharge when touching metal components.
• Keep all cleaning supplies, scanner parts and accessories out of the reach of children.
Do Not Do These
• Never attempt installation of any part not described in this manual.
• Never service the scanner near a radiator or any other heat source.
• Never use aerosol sprays or compressed air, or attempt to lubricate parts with an oil or silicon 
spray.
• Never service the scanner in an area where there are open liquid containers.
• Never pour or spill liquid on the scanner or any of its components. 
						

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Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning 
dialog box opens after a few moments.
1. Pull the ADF cover release on the top of the scanner body to open the Automatic Document 
Fe e d e r  c o ve r .  
2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning and adjust the 
guides to the paper size, and insert the paper evenly into the ADF. 
						

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Cleaning the Scanner
Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You 
should clean the inside of the scanner at least once a week or after 5,000 pages have been scanned. If 
you are getting frequent paper jams, multiple pages feeding at the same time, or if you’re seeing lines 
in the scanned image, it is time to clean the scanner.
Cleaning the Scanner Body
1. Wet a soft cloth with some isopropyl rubbing alcohol (95%).
2. Pull the ADF cover release on the top of the scanner body to open the Automatic Document 
Fe e d e r  c o ve r .  
3. Wipe the scanner glass and plastic surfaces on the inside of the scanner. Make sure you clean the 
glass located in the scanner body and on the underside of the scanner lid.
Be careful not to snag the cloth on any of the surfaces inside the scanner.
Scanner glass (underneath 
scanner lid)
Scanner glass (scanner 
body) 
						

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4. Wipe clean all of the rollers in the scanner. Be careful not to snag the cloth on the paper sensor.
5. Close the cover when you’re finished.
Cleaning the Docking Station
Cleaning the Input Tray:
1. Wet a soft cloth with some isopropyl rubbing alcohol (95%).
2. Wipe down the input tray with the cloth.
Cleaning the Roller and Pad Assembly:
1. Wet a soft cloth with some isopropyl rubbing alcohol (95%).
2. From the back of the scanner, lower the input tray.
Paper Sensor
Rollers (located in both 
the body of the scanner 
and under the scanner 
lid). 
						

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3. Press down on the two latches on the back of the docking station and lower the rear cover.
4. Wipe the feed roller from side to side. Rotate the roller to clean its entire surface.
5. Wipe the ADF pad from top to bottom. Be careful not to snag the cloth on the springs on either 
side of the pad.
6. Wipe clean all plastic surfaces, then close the rear cover. 
						

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Replace the ADF Pad Assembly
The ADF pad will wear out and is designed to be a user-replaceable part. Problems with documents 
feeding into the ADF is an indication that the pad is wearing thin. 
You received a replacement pad in the original scanner box, and you can also order a new one. See the 
The Xerox DocuMate 3115 Parts List on page 208 for ordering information.
1. From the back of the scanner, lower the input tray.
2. Press down on the two latches on the back of the docking station and lower the rear cover.
The ADF pad is located behind the input tray.
3. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. 
						

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4. Reverse the procedure to replace the new pad into its slots.
5. Close the rear cover when you’re finished. 
						

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Replacing the Roller Assembly
After extended use, the roller may wear out and may need to be replaced. It is a user-
replaceable part and can be reordered. 
Frequent paper jams are a symptom of a worn roller assembly. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. A 
worn roller should be replaced to avoid damage to the scanner’s internal parts. Before replacing the 
roller you should clean it as excessive dust on the roller will make it appear worn and smooth. You 
cannot properly diagnose a worn roller until you have cleaned it.
1. From the back of the scanner, lower the input tray.
2. Press down on the two latches on the back of the docking station and lower the rear cover.
3. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, rotate 
it upward until the small lock flange is completely free.
4. When the roller is unlocked, it can be removed from its mounting sockets.  
						

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5. Discard the worn roller. It cannot be repaired. 
6. Before installing the new roller, clean any dust that may have gotten on it during shipping.
7. Insert the right end of the roller into its housing socket in the scanner. 
8. Align the lock tab, on the orange lock flange, with the slot in the scanner.
9. Rotate the lock tab into the slot on the scanner.
10. Press down on the lever to lock the roller in place.
The lock will “click” into place when it is secure. However, if it does not rotate easily into the 
housing, make sure the flange is properly seating in its latch.
11. Close the rear cover when you’re finished.