Xerox Documate 3115 Scanner Docking Station User Guide

							Xerox® DocuMate® 3115
User’s Guide201
Troubleshooting
In addition to the troubleshooting information contained in this section, please see the Readme file on 
your installation disc. The Readme file contains additional information that may help you diagnose 
problems with the scanner. 
If you try the troubleshooting procedures described in this section and in the Readme file, and the 
scanner still has problems, visit our web site at www.xeroxscanners.com for additional technical 
information. 
Problem: The scanner won’t scan. What’s wrong? 
Check for one of these possible causes:
•
Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables 
are plugged in securely.
•
Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, 
plug the power supply into another electrical outlet.
•
Did you restart the computer after installing the software? If you didn’t restart the computer, it may 
not have loaded all of the software files. Try restarting your computer.
•
Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub 
must have its own power supply. If the hub does not have its own power supply, plug the scanner 
into a USB port on the computer.
•
Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with 
your computer, you may have selected another source for images. Start the PaperPort software 
and click the 
Scan icon, then make sure DocuMate 3115 is selected as the scanner.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
OneTouch 4.0 options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner. 
Or you previously had another Visioneer scanner and that driver program is still on your computer. 
They are interfering with the installation and OneTouch options, and you need to remove those other 
drivers and re-install your DocuMate 3115 scanner. Please see the documentation that you received 
with the other scanner for the steps to remove its driver programs. 
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and 
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. 
Free up some space on your hard drive for the software to be able to save the scanned images.
Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines. 
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages must 
be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.  
						

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User’s Guide 202
Problem: The paper jams the ADF. 
To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the 
guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If 
paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with 
Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will cause issues 
feeding paper. See Cleaning the Scanner on page 194 for cleaning instructions. 
Problem: The ADF won’t feed pages properly. 
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an 
angle, or multiple pages to feed at the same time. Try cleaning the roller first. See Cleaning the Scanner 
on page 194. If that doesn’t solve the problem, the pad assembly may need to be replaced. It is user-
replaceable. See Replace the ADF Pad Assembly on page 197 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the 
USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: Paper jams when it begins scanning from the input tray.
Make sure the front feed tray is closed, and that an item isn’t already in the scanner fed in from the 
front.
Problem: The scans from the input tray are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items that are 
smaller than the paper guides’ minimum adjustment, scan these items from the front feed tray instead. 
						

							Xerox® DocuMate® 3115
User’s Guide203
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of the most common patterns 
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
•Steady green: indicates the scanner is ready to scan.
•Steady red: the scanner is busy or it is not connected to the computer. If a calibration has been 
initiated, the scanner is busy calibrating.
•Blinking red: the scanner is reporting an error.
Error Codes
If your scanner experiences hardware problems, the status light turns red and will blink a specific 
number of times, then pause for 2 to 3 seconds, then repeat the same number of blinks. The number of 
blinks between pauses indicates the type of error code.
In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is 
plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into 
a wall outlet or USB port.
Error 
Code
Problem DescriptionSolution
Red Scanner is not connected to the 
computer. (The LED does not 
flash and the status light remains 
red.)A cable may be loose. Check that the scanner’s cables are correctly 
attached to the computer. If the scanner still does not connect, re-
boot the computer.
4 Paper jam Open the ADF and remove the jammed page.
5 Multi-feed error More than one page is in the scanner. Make sure that an item 
hasn’t been inserted in the front of the scanner when trying to 
scan from the input tray.
6 Cover open The top of the scanner is not fully closed. Close the scanner lid.
All 
Other 
CodesAn internal part in the scanner 
may have malfunctioned.Turn off the scanner, re-boot your computer, then turn the scanner 
back on. If the problem persists, contact Xerox Technical Support. 
						

							Xerox® DocuMate® 3115
User’s Guide 204
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner driver. 
Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox DocuMate 3115 driver.
2. Click the 
Change/Remove or Uninstall button.
3. Click 
Yes when asked to confirm that you want to remove the driver.
The driver will now be removed from the computer. When the driver uninstallation is complete the 
progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
Follow these instructions to remove any of the other software you installed with your scanner. 
Depending on the software provided with your scanner, and which applications you installed during 
the scanner setup, the application list may include:
• Visioneer OneTouch
• Visioneer OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
•Nuance PDF Converter
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
disc. You can also download the Visioneer Acuity module from the support pages for your scanner at 
www.xeroxscanners.com. Visioneer Acuity is a utility with advanced image processing options to 
instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select 
Visioneer Acuity Assets.
2. Click 
Yes when asked to confirm you want to remove the software. 
						

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User’s Guide205
Depending on the method of installation, and your scanner model, there may be multiple entries for 
Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
processing libraries needed to support various scanner models. These additional items will be called 
“Visioneer Acuity Assets” followed by a version number. In the scenario described here, when you want 
to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If you uninstall one of 
the entries labeled as an “asset” you will still need to uninstall the main Visioneer Acuity utility. 
						

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User’s Guide
206
The Xerox DocuMate 3115 Scanner 
Specifications
Optical resolution
Bit depth
Maximum item size
Minimum item size
Scan method 600 dp
i
24
-bit color, 8-bit grayscale, 1-bit bitonal (black & white)  
8
.5" x 36" (216 mm x 914 mm)
3
.5" x 2" (89 mm x 51 mm)
Duplex Automatic Document
 Feeder (Docking Station) 
Duplex Single Sheet Fed (Front F ee
d Tray)
Scanning specifications
Scanning Speed (Input Tray) AC Power:
15 pages per minute / 30 images per minute @ 200 dpi
USB Power:
6 pages per minute / 12 images per minute @ 200 dpi
Scanning Speed (Front Feed) AC Power: 4 seconds per page @ 200 dpi
USB Power:
10 seconds per page @ 200 dpi
Capacity 20 pages of 20lb printer paper (75 g/m
2)
Paper Thickness 16 - 28 lbs. (0.002" - 0.006") (60 - 105 g/m
2)
Image Sensor Dual Contact Image Sensor
Light source 3-color RGB-LED
Interface Hi-Speed USB 2.0
Scanner body dimensions
Width 11.7 inches (298 mm)
Depth 3.4 inches (86 mm)
Height 2.8 inches (71 mm)
Docking Station dimensions
Width 11.7 inches (298 mm)
Depth 18.9 inches (480 mm)
Height 11.1 inches (282 mm)
Weight (Scanner body only) 3.5 pounds (1.6 kg)
Weight (With Docking Station) 5.5 pounds (2.4 kg)
Operating temperature 50°~104° F (10°~35° C without condensation)
Relative humidity 10%–85% (@35° C without condensation)
Power supply DC Jack, 24Vdc/1.0A (24W), 100-240Vac, (Model: HEG42-240100-7L made 
by HiTron) or (Model: DA-24C24 made by ADP), ENERGY STAR and RoHS 
compliant
AC Power cord US—3P, 7A/125V, 500mm, 3C x 18AWG, RoHS
UK—3P, 2.5A/250V, 500mm, 3C x 0.75mm
2, RoHS
EUR—2P, 2.5A/250V, 500mm, 3C x 0.75mm
2, RoHS
USB Power Cord A-Type DC Jack, 4P, 1800mm, 26AWG, 19G-0299, -20~80, RoHS
Scanner Rating External Power: 24Vdc, 1.0A
USB Power: 5Vdc, 1.0A 
						

							Xerox® DocuMate® 3115
User’s Guide207 Power consumption< 12 Watts (during operation)
< 5 Watts (on standby)
USB cableMini-USB connector, 1850 mm, 28AWG, with core, RoHS compliant
Safety and agency certificationsUL, C-UL, FCC Class B, CE, RoHS, ENERGY STAR
Supported Operating SystemsMicrosoft Windows
- 32-bit XP (Service Pack 2 or 3)
- 32-bit or 64-bit Vista (Service Pack 1 or 2)
- 32-bit or 64-bit 7
- 32-bit or 64-bit 8
Scanner DriversTWAIN, WIA
Bundled SoftwareVisioneer OneTouch
Nuance PaperPort®
Nuance OmniPage®
Nuance PDF Converter® 
						

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User’s Guide 208
The Xerox DocuMate 3115 Parts List
Please use the following part names and numbers when ordering replacements for your Xerox 
DocuMate 3115 scanner.
Part NamePart Number
Docking Station 85-0533-000
ADF Pad  57-0130-000
Roller Assembly 57-0113-000
USB Cable 35-0225-000
USB Power Cord 35-0229-000
AC Power Cord35-0226-000 (US)
35-0227-000 (EUR)
35-0228-000 (UK)
Power Supply 37-0088-000 
						

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User’s Guide209
ARegulatory Information
This chapter includes:
•Basic Regulations on page 210
•Copy Regulations on page 212 
						

							Xerox® DocuMate® 3115
User’s Guide 210
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instruction 
manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which can be determined 
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or 
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
Changes and modifications to this equipment not specifically approved by Xerox may void the user’s 
authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
European Union
The CE mark applied to this product, symbolizes Xerox’s declaration of conformity with the following 
applicable European Union Directives, as of the dates indicated:
December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the 
laws of the member states related to low voltage equipment.
December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the 
laws of the member states related to electromagnetic compatibility.