Xerox Phaser 3635MFP User Manual

							14 Troubleshooting 
Xerox Phaser 3635 User Guide215
Front Cover Area Jams
1.Press on both the front cover latches on the sides of the machine to open the 
front cover.
2.Remove the print cartridge and remove any jammed paper. 
3.Replace the print cartridge and close the front cover door.
4.Open the paper trays and remove any jammed paper. 
5.Close the paper tray.
Rear Cover Area (Duplex Area) Jams
1.Open the machine rear covers and release the green rear cover support. 
Remove any jammed paper in the duplex area.
WA RN ING : The metallic surfaces in the fuser area are hot.  Please use caution 
when removing paper jams from this area and avoid touching any metallic 
surfaces
2.Slide the green fuser door latch to the right and open the fuser door to gain 
access to the inside of the fuser module. Remove any jammed paper.
Front cover latch
Duplex area
Fuser door latch
Rear cover 
support
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							14 Troubleshooting 
216Xerox Phaser 3635 User Guide
3.Carefully close the fuser door. Ensure there is an audible click as the fuser door 
latch slides back into position.
4.Close the rear cover door.
Document Jams
1.Remove all the documents from the 
document feeder and document 
glass. 
2.Lift the document handler cover and 
remover any jammed paper.
3.Close the document handler cover.
4.Re-order the documents as at the 
start of the job and reload. The 
documents will be recycled 
automatically to recover the job 
integrity.
NOTE: If you are unable to clear the 
fault, contact your local Xerox Welcome 
and Support Centre for assistance.
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							14 Troubleshooting 
Xerox Phaser 3635 User Guide217
Error and Fault Codes
If an abnormal condition arises in the machine or an incorrect operation is 
performed, a message indicating the nature of the error is displayed on the User 
Interface screen. 
Follow the on-screen prompts to correct the error.
If the fault persists, Power Off / Power On.
If the problem persists, call for service.
Errors & FaultsDescriptionSolution
Paper 
Fe e d e r
Door Open The back cover or front covers 
are not securely latched.Close the covers until they lock into 
place. If fault persists, call service.
Tray Paper Low Paper supply in tray has run low 
(fewer than 50 sheets).Load paper in the tray indicated by 
the warning message.
Paper Empty at Tray The copy paper in the paper 
tray has run out.Load paper in the tray indicated by 
the warning message.
Paper Empty at Bypass 
TrayThe copy paper in the bypass 
tray has run out.Load paper in the bypass tray.
Tray Cassette Out Paper tray is not securely 
closed.Close the paper tray until it locks into 
place.
Jam from Tray Copy paper has jammed in the 
paper tray.Open the indicated tray and remove 
the jammed paper.  
Open back and front covers and 
remove jam.
Duplex Jam Copy paper has jammed in the 
side cover.Open the back covers and remove 
the jammed paper.
Out Bin Full Output tray is more than 90% 
full.Remove printed material from page 
output area.
CRU
Toner Low Print Cartridge is almost empty. Open front cover. Remove Print 
Cartridge and gently shake it. By 
doing this, printing operations can be 
temporarily resumed.
Reinstall Print Cartridge. Close front 
cover. Reorder Print Cartridge.
Toner Empty Print Cartridge is empty. Open front cover.
Replace with new Print Cartridge.
Print Cartridge Not 
InstalledThe Print Cartridge is not 
installed, or is not installed 
correctly. Install the Print Cartridge.
If already installed, check it has been 
installed correctly.
If problem persists, call for service.
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							14 Troubleshooting 
218Xerox Phaser 3635 User Guide Toner Supplying Error Toner is not being supplied 
correctly.Check the Print Cartridge is installed 
securely. 
Invalid Print Cartridge The installed Print Cartridge is 
not a valid Xerox cartridge.Check the Print Cartridge and install 
a valid Xerox cartridge if necessary.
If problem persists, call for service.
OutputFull Stack Output tray full. Remove printed material from 
Output tray.
Staple Cartridge Not 
InstalledStaple cartridge not installed. Install staple cartridge.
Stapler Fault Stapler unit does not work. Open stapler door and check the 
stapler. Close stapler door.
If the fault persists, Power Off / Power 
On.
If the problem persists, call for 
service.
DADFDADF Jam The loaded document has 
jammed in the DADF.Open DADF cover and remove 
jammed media.
Load Document You have attempted to set up a 
job with document not loaded 
or incorrectly loaded in the 
DADF.Load document in DADF.
If already loaded, remove and 
reload.
Errors & FaultsDescriptionSolution
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							Xerox Phaser 3635 User Guide219
Numerics
2 Sided Scanning, Email 11 4
2-Sided Copying 47
A
Accounting
Foreign Device Interface 189
Network Accounting 188
Xerox Standard Accounting 189
Audio Line Monitor, Fax Setup 174
Auto Answer Delay, Fax Receive Settings 175
Auto Center, Image Shift 52
Auto Detect, E-mail 11 8
Auto Detect, Original Size 50
Auto Reduction, Fax Receive Settings 175
Automatic Redial Setup, Fax Setup 174
B
Background Suppression, Faxing 73, 83
Batch Send, Fax Setup 174
Book Copying 51
Booklet Creation 54
Border Erase, Edge Erase 53
C
Cleaning
Control Panel / Touch Screen 203
DADF and Output Tray 204
Document Glass 203
Color Mode, Faxing 73
Color Scanning, E-mail 11 4
Constant Velocity Transport 203
Control Options, Print 150
Copying
Reduce/Enlarge 45
Country Setting 175
Covers, Copy 55
D
Default Output Options, Fax Receive Settings 176
Default Settings
Entry Screen 183
Power Save Duration 183
Delayed Send, Faxing 76
Delete Mailbox Documents, Faxing 78
Dialing Options
Dialing Characters 70, 81
Keypad Dial 69, 81
Manual Dial 69, 81
Redial 70
Speed Dial 70
E
Electrical Specifications
Frequency 209
Power Consumption 209
Voltage 209
E-mail Fax forward, Fax Receive Settings 176
Embedded Fax 59
Error Correction Mode, Fax Receive Settings 178
Error Correction Mode, Set 178
F
Fault Clearance 214
Fault Codes 217
Fax Specifications
Connection Approvals 210
Image Compression 211
 Index
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							Index 
220Xerox Phaser 3635 User Guide  Resolution Capability
 210
Telephone Line Type 210
Transmission Speed 210
FDI (Foreign Device Interface) 189
Foreign Device Interface 189
G
Group Directory Setup, Faxing 71, 82
H
Handler Specifications
Mixed Sizes 207
Paper Weights 207
Hole Punch Erase, Edge Erase 53
I
Image Quality, Copy 48
Image Shift, Copy 52
J
Jams, Paper 214
Junk Fax, Fax Receive Settings 176
L
Layout / Watermark, Print 153
Lighten / Darken, Faxing 73, 83
Line Configuration, Fax Settings 178
M
Machine Configurations
Accessibility 206
Copier Speed 206
First Copy Out Time 206
Hardware 206
Machine Size 206
Warm Up Time 206
Machine Tests
Image Quality 193
UI Test
Application Checksum Verification
 195
Audio Tone 194
Communications Self Test 194
Display Pixel 194
LED Indicator 194
Reset UI 194
Touch Area 193
UI Button 193
Video Memory 194
User Interface 193
Manual Size Input, E-mail 11 8
Margin Shift, Image Shift 52
Media Specifications 164
Mixed Size Originals, Original Size 51, 74
Multi-Up, Copy 56
O
Original Type, E-mail 11 5
Original Type, Faxing 72, 82
P
Poll Remote Fax, Faxing 76
Poll Remote Mailbox, Faxing 76
Prefix Dial, Fax Setup 174
Presets
Basic Copying 181
Reduce/Enlarge 181
Print Cartridge 200
Print Files 137
Print Mailbox Documents, Faxing 77
Q
Quality / File Size, E-mail 11 7
R
Receive Header, Fax Receive Settings 176
Receive Mode, Fax Receive Settings 177
Remote Code, Fax Receive Settings 177
Reprint Saved Jobs 137
Resolution, E-mail 11 6
Resolution, Faxing 72, 82
Ring Volume, Fax Receive Settings 175
S
Scan to Edge, E-mail 11 8
Secure Polling, Fax Receive Settings 177
Secure Receive, Fax Receive Settings 176
Send to a Remote Mailbox, Faxing 78
Server 59
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							Index 
Xerox Phaser 3635 User Guide221
Server Fax 59
Small Original Erase, Edge Erase 53
Software
Resets 185
Staple Cartridge 201, 203
Store Files 121
Store for Polling, Faxing 75
Store Job 57
Store to Mailbox, Faxing 77
Support and Supplies Numbers 196
T
Toll Save, Fax Setup 174
Tools, Menu 168
Transmission Header Text 175
Transparency Separators 55
U
USB 140
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							Index 
222Xerox Phaser 3635 User Guide 
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