Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-17Error Troubleshooting 017-970 Memory Full 017-970 Scan Job FailureOut of Memory 2-70 017-980 Report error 017-980 System Job FailureFax Report job fails to report file. 2-71 017-981 Report error 017-981 System Job FailureReport File Error 2-71 017-988 PCScan Time Out 017-988 Scan Job FailurePCScan Time Out 2-70 018-338 018-338 System Restart Printer Contact Support If Message ReturnsWireless Error 2-67 024-340 024-340 Code:xxxxxxxx Restart PrinterMCU Firmware Error 2-72 024-360 024-360 System Restart Printer Contact Support If Message ReturnsDownload Error 2-73 024-371 024-371 System Restart Printer Contact Support If Message ReturnMCU Comm. Error 2-74 024-958 Paper Size Mismatch 024-958 Printer Load Paper then Press P AAAAA (or BBBBB)Paper Size Mismatch 2-75 024-963 No Suitable Paper 024-963 Printer Load PaperNo Suitable Paper 2-76 026-720 USB Memory Full 026-720 Scan Job FailureUSB Memory Full 2-77 026-721 File Write Error 026-721 Scan Job FailureUSB Memory Write Error 2-77 026-722 Write Protect 026-722 Scan Job FailureUSB Memory Write Protect Error 2-77 026-723 File Path Limit 026-723 Scan Job FailureFile Path Limit Error 2-77 026-750 026-751 026-752Communication Fail 026-75X Scan Job FailureScan Communication Fail 2-78 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to
2-18 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting 031-521 SMB Error 031-521 Scan Login ErrorSMB Login Failed 2-79 031-526 SMB Error 031-536 Scan Name Resolve ErrorSMB Name Resolve 2-79 031-529 SMB Error 031-536 Scan Name Resolve ErrorSMB Login Failed 2-81 031-530 SMB Error 031-530 Scan SMB Path ErrorSMB Error 2-79 031-533 031-533 Scan File Make ErrorSMB Error 2-79 031-534 SMB Error 031-534 Scan Folder Make ErrorSMB Error 2-79 031-535 SMB Error 031-535 Scan Delete File ErrorSMB Error 2-79 031-536 SMB Error 031-536 Scan Delete Folder ErrorSMB Error 2-80 031-537 SMB Error 031-537 Scan Disk Full ErrorSMB Error 2-80 031-555 SMB Error 031-555 Scan Write ErrorSMB Error 2-81 031-556 SMB Error 031-556 Scan Write ErrorSMB Error 2-80 031-557 SMB Error 031-557 Scan File DuplicationSMB Error 2-80 031-558 SMB Error 031-558 Scan Connect ErrorSMB Error 2-80 031-571 031-578FTP Error 031-57X Scan Login FailedFTP Connection Error 2-82 031-574 FTP Error 031-574 Scan Name Resolve ErrorFTP Error 2-83 031-575 FTP Error 031-575 Scan Server Address ErrorFTP Error 2-83 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-19Error Troubleshooting 031-576 FTP Error 031-576 Scan Server Not FoundFTP Error 2-83 031-578 FTP Error 031-579 Scan FTP Path ErrorFTP Login Error 2-82 031-579 FTP Error 031-579 Scan FTP Path ErrorFTP Error 2-83 031-582 FTP Error 031-582 Scan File Make ErrorFTP Error 2-83 031-584 FTP Error 031-584 Scan Connect ErrorFTP Error 2-84 031-585 FTP Error 031-585 Scan DEL Command ErrorFTP Error 2-84 031-587 FTP Error 031-587 Scan RMD Command ErrorFTP Error 2-84 031-588 FTP Error 031-588 Scan Write ErrorFTP Error 2-84 031-589 FTP Error 031-589 Scan Disk Full ErrorFTP Error 2-84 031-594 FTP Error 031-594 Scan TYPE Command ErrorFTP Error 2-84 031-598 FTP Error 031-598 Scan APPE Command ErrorFTP Error 2-84 033-503 Memory Full 033-503 Fax Job FailureOut of Memory 2-85 033-513 Memory Full 033-513 Fax Job FailureCommunication Error 2-85 033-787 Memory Full 033-787 Fax Job FailureFa x J o b Fa i l u r e 2 - 8 7 033-788 Memory Full 033-788 Fax Job FailureMemory Full 2-85 034-700 Busy 034-700 Fax Job FailureFax Busy Error 2-88 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to
2-20 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting 034-701 No Dial Tone 034-701 Fax Job FailureNo Dial Tone 2-88 034-702 to 034-711Communication Fail 034-7xx Fax Job FailureCommunication Errors 2-89 034-712 to 034-727Communication Fail 034-7xx Fax Job FailureFax transmission errors 2-90 034-750 to 034-768Communication Fail 034-7xx Fax Job FailureRX Communication Errors 2-91 041-340 041-340 Code:xxxxxxxx Restart PrinterMCU NVRAM Error 2-92 061-370 061-370 Printer Code:xxxxxxxx Restart PrinterLPH Failure 2-93 062-321 062-321 System Restart PrinterCarriage Motor Error 2-94 062-790 Confirm 062-790 Deleted by LimitCopy Limit 2-95 075-100 Paper Jam 075-100 Printer Jam at FeedMisfeed Jam 2-96 075-921 075-921 Printer Insert Output to TrayWaiting for OK to be pressed after setting side 2 for manual duplex print.2-97 077-100 Paper Jam 077-100 Printer Jam at FeedReg On Early Jam 2-98 077-104 Paper Jam 077-104 Printer Jam at ExitReg Off Jam 2-99 077-106 Paper Jam 077-106 Printer Jam at ExitExit On Jam 2-100 077-108 Paper Jam 077-108 Printer Jam at ExitExit Off Early Jam 2-101 077-109 Paper Jam 077-109 Printer Jam at ExitExit Off Jam 2-101 077-304 Close Rear Cover 077-304 Printer Rear Cover is OpenRear Door Open 2-102 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-21Error Troubleshooting 077-900 Paper Jam Remain at Exit 077-900 Printer Open Rear Cover Remove PaperExit Jam 2-104 077-901 Paper Jam Remain at Reg 077-901 Printer Open Rear Cover Remove PaperRemain Registration Jam 2-104 091-402 091-402 Printer Contact Support If Message ReturnsXero Life Warning 2-105 092-651 092-651 Code:xxxxxxxx Restart PrinterADC Sensor Error 2-106 092-661 092-661 Code:xxxxxxxx Restart PrinterENV Sensor Error 2-107 093-426 Ready to Print 093-42X Printer Cartridge is Close to LifeToner Cartridge Near end of Life 2-108 093-926 CRUM ID 093-926 Reseat CartridgeToner Cartridge CRUM ID Error 2-110 093-933 Replace Cart. 093-93X Printer Replace CartridgeToner Cartridge Empty 2-108 093-974 Insert Print Cart 093-974 Printer Insert Toner CartridgeInsert Print Cartridge 2-110 116-210 116-210 System Restart Printer Contact Support If Message ReturnsSystem USB Port Error 2-111 116-314 116-314 System Restart Printer Contact Support If Message ReturnsMAC Address Error 2-112 116-325 116-325 System Restart Printer Contact Support If Message ReturnChecksum Error 2-112 116-326 116-326 System Restart Printer Contact Support If Message ReturnsNVRAM Error 2-59 116-335 116-335 System Restart Printer Contact Support If Message ReturnsChecksum Error (Network) 2-112 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to
2-22 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting 116-355 116-355 System Restart Printer Contact Support If Message ReturnsNetwork Fatal Error 2-113 116-395 116-395 System Restart Printer Contact Support If Message ReturnsSystem USB Port Error 2-111 117-331 117-332 117-333 117-334 117-340 117-342 117-343 117-344 117-346 117-348 117-349 117-350 117-351 117-366117-xxx System Restart Printer Contact Support If Message ReturnSystem Restart 2-114 124-333 124-333 Printer Restart PrinterASIC Failure 2-115 134-211 134-211 System Restart Printer Contact Support If Message ReturnsModem Error 2-116 191-310 191-310 Restart Printer Contact Support If Message ReturnsXero Life Over 2-117 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-23Error Troubleshooting Service Diagnostics The Phaser 3010/3040 and WorkCentre 3045 printers have built-in diagnostics to test electromechanical components, display status, and provide some NVRAM access. Additionally, the WorkCentre 3045 has diagnostic tests for the Fax and Scanner subsystems. Use these tests to diagnose problems and isolate which component or sub assembly part needs replacement. If you are confronted with an error that requires more than a cursory investigation to clear, or when you are directed by a troubleshooting procedure, use the diagnostic tests to exercise selected sub-assemblies or parts in the vicinity of the reported error. Diagnostic tests are controlled from the Control Panel and are described in detail here. Using Service Diagnostics Service Diagnostics for the Phaser 3010/3040 and WorkCentre 3045 printers consist of two separate sets: the Printer diagnostics that test the print engine, and the Fax/Scanner diagnostics that test the copy, scan, and Fax functions of the WorkCentre 3045. Most diagnostic tests are straightforward and require no additional explanation, but there are some that require specific conditions be met to achieve meaningful results. These instructions cover each of the test groups, listing special instructions, conditions, or other information necessary to successfully interpret the results of the diagnostic tests. Diagnostic tests are arranged in a menu structure. On the WorkCentre 3045, use the arrow buttons to scroll through the menus and highlight the desired test. The OK button runs the test. During the test, the Ready and Error LEDs are turned On. Press Cancel to stop the test. To switch between test groups, exit the current diagnostics mode and return to the Service Mode menu. Note To switch between Printer Diag mode and Fax/Scanner Diag mode, you must exit Service Mode and restart it to select the other mode. WorkCentre 3045 Control Panel button functions while in Service Diagnostics: For parameters, pressing OK after selecting an item from the menu displays the current value of the item. On the Phaser 3010/3040, use the CE Diagnostic software to access the diagnostic tests. See “Using CE Diagnostic Software” on page A-2 for instructions on how to use the CE Diagnostic software. ButtonFunction Up Moves or selects an item or parameter. Down Moves or selects an item or parameter. Left Moves the cursor to the left. Right Moves the cursor to the right. OK Confirms settings or runs the selected test. Cancel Resets a diagnostic item, cancel, or exit the menu.
2-24 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Entering Service Diagnostics For Phaser 3010/3040: Use the CE Diagnostic software described in “Using CE Diagnostic Software” on page A-2. For WorkCentre 3045: Use the embedded diagnostic or CE diagnostic software. To activate the embedded diagnostics: 1. Turn the printer Off. 2. Press and hold the Up Arrow and Down Arrow buttons simultaneously and turn the printer On. 3. Release the buttons when CE Mode Please Wait... appears on the LCD. 4. The diagnostics are ready when the display reads: CE Mode Printer Fax/Scanner MFG Settings Use the Up and Down Arrow buttons to move through the menus. Press OK to select a menu item. Press the Back button to move up one level in the menu. Exiting Service Diagnostics To exit Diagnostics mode: 1. Scroll to Fax/Scanner > Complete, press OK. 2. Press OK when Complete Exit Fax/Scanner Diag is displayed. 3. Press OK when Exit Fax/Scanner Diag Start is displayed.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-25Error Troubleshooting Service Diagnostic Tests WorkCentre 3045 Embedded Diagnostics Menu Map Arrow buttons scroll up, down, forward, and back through the menusEnter the fax address book Enter the system menu Display job status OK button accepts the menu selection Back/Return button goes up one level in the menu Fax Scanner Printer ESS Diag IOT Diag Print Info Installation Set Test Print ParameterFlash ROM Test DRAM Test MAC+PHY Test IOT Test Light Flash R/W Test USB Test1 USB Test2 OP Panel Test Fax Card Test Lamp Test Scanner Test 1 Scanner Test 2 All Test Digital Input Digital Output NVM SettingsNVM Edit SaveNVM to ESS LoadNVM from ESS Config Page Print Settings Serial No. Pixel Counter Print Counter Clear All NVM Clear Job History TestPatASIC[IOT] TestPatLPH[IOT] Regi Life PrintLead Offset Side Offset M/C Total PV M/C FC PV DEVE Runtime XERO Runtime M/C Disp Time M/C Pixel M/C ColorEmptyBW Waste Toner Toner PV Toner DispTime Toner TDCC Toner Pixel Information Scanner Maintenance Parameter Backup Data CompleteScan Counter White Balance Registration Param. Auto Registration IIT I/O Check SCAN Counter Clear All Clear User & System Clear System Data InitADF Lead Offset Adjustment ADF Side Offset Adjustment FB Lead Offset Adjustment FB Side Offset Adjustment FB Home Sensor ADF Scan Sensor ADF Document Sensor ADF Cover Sensor System s3040-168
2-26 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Diagnostic Test Summary The following table lists diagnostic tests available, the expected results, and a brief description of each test. If a test fails and displays an error code, use the troubleshooting procedure specific to the error. If the test indicates component failure, replace the failed component using the procedures in Chapter 4. If test results are inconclusive, isolate the problem. Caution Do not turn the printer Off during ESS Diag testing. Te s tControl PanelTe s t D e s c r i p t i o n ESS Diag FlashROM Test■CHECK OK ■CodeROM ERRORThe ROM checksum is calculated, and compared to the value stored in the corresponding chip beforehand. DRAM Test ■CHECK OK ■DRAM ERROR Addr:0xCCCCCCCC 0xAA -> OxBBThis test performs read/write/verify of DRAM. MAC+PHY Test ■Start ■Processing ■Check OK or NGPHY internal loopback test. To create a loopback plug, cross pin 1 (TX+) and pin 3 (RX+) together, and cross pin 2 (TX-) and pin 6 (RX-) together. IOT Test ■CHECK OK ■IOT ERRORThis test checks communication with the printer. Light Flash R/W Te s t ■CHECK OK ■FLASH ERROR Addr:0xcccccccc 0xAA > 0xBBThis tests Flash Memory . The memory is backed up before the test, and restored after the test. 0x55 and 0xAA is the test data pattern. Caution: If the power goes out while this test is running, the restore data is lost. Only use this test if the printer is connected to a UPS. USB Test 1 ■USB HOST 1 CHECK OK ■USB HOST 1 CHECK ERRORThis test checks communication with a USB device. USB Test 2 ■USB HOST 2 CHECK OK ■USB HOST 2 CHECK ERRORThis test checks whether Wi-Fi dongle enumeration passes. OP Panel TestH-Bar V-Bar Checker Black WhiteThe Control Panel Test includes LCD, LED, and Key test. Fa x Ca rd Te s t ■CHECK OK ■FAX CARD ERRORThis test checks communication with the FAX Board. Lamp Test ■Lamp-On ■Lamp-OffThis test checks the lamp on the scanner carriage. Scanner Test 1 ■Carriage Motor-On ■Carriage Motor-OffThis test checks the motor system for scanner carriage movement.