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Acer Aspire 6930 6930G User Manual

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    							Aspire 6930/6930G SeriesService Guide
        
                                                                                                                                          PRINTED IN TAIWAN
    Service guide files and updates are available
    on the ACER/CSD web;  for more information, 
    please refer to  http://csd.acer.com.tw 
    						
    							II
    Revision History
    Please refer to the table below for the updates made on Aspire 6930/6930G Series service guide.
    DateChapterUpdates 
    						
    							III
    Copyright
    Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, 
    transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
    any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
    the prior written permission of Acer Incorporated.
    Disclaimer
    The information in this guide is subject to change without notice.
    Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
    contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
    purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the 
    programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its 
    dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
    damages resulting from any defect in the software. 
    Acer is a registered trademark of Acer Corporation.
    Intel is a registered trademark of Intel Corporation.
    Pentium and Pentium II/III are trademarks of Intel Corporation.
    Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
    						
    							IV
    Conventions
    The following conventions are used in this manual:
    SCREEN MESSAGESDenotes actual messages that appear 
    on screen.
    NOTEGives bits and pieces of additional 
    information related to the current 
    topic.
    WARNINGAlerts you to any damage that might 
    result from doing or not doing specific 
    actions.
    CAUTIONGives precautionary measures to 
    avoid possible hardware or software 
    problems.
    IMPORTANTReminds you to do specific actions 
    relevant to the accomplishment of 
    procedures. 
    						
    							V
    Preface
    Before using this information and the product it supports, please read the following general information.
    1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
    decided for Acers global product offering. To better fit local market requirements and enhance product 
    competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
    add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
    in this generic service guide. In such cases, please contact your regional offices or the responsible 
    personnel/channel to provide you with further technical details.
    2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
    available on your regional web or channel. If, for whatever reason, a part number change is made, it will 
    not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
    office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
    Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
    service of customer machines. 
    						
    							VII
    Table of Contents
    System Specifications  1
    Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
    System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
    Your Acer Notebook tour   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
    Front View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
    Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
    Left View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
    Right View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
    Rear View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
    Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
    Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
    Easy-Launch Buttons   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
    Touchpad Basics (with fingerprint reader)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
    Using the Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
    Lock Keys and embedded numeric keypad   . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
    Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
    Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
    Special Key  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
    Using the System Utilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
    Acer GridVista (dual-display compatible)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
    Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
    System Utilities  33
    BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
    Navigating the BIOS Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
    Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
    Main   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
    Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
    Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
    Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
    BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
    Remove HDD/BIOS Utility   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
    Machine Disassembly and Replacement  47
    Disassembly Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
    General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
    Pre-disassembly Instructions   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
    Disassembly Process  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
    External Module Disassembly Process   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
    External Modules Disassembly Flowchart   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
    Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
    Removing the SD dummy card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
    Removing the ExpressCard dummy card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
    Removing the Lower Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
    Removing the DIMM Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
    Removing the VGA Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
    Removing the TV Tuner Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
    Removing the Main Hard Disk Drive Module   . . . . . . . . . . . . . . . . . . . . . . . . . . .59
    Removing the Optical Disk Drive Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
    Removing the Secondary Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . .63
    Main Unit Disassembly Process  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
    Main Unit Disassembly Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
    Removing the Switch Cover  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
    Removing the Power Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 
    						
    							VIII
    Table of Contents
    Removing the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
    Removing the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
    Removing the Antenna Cables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
    Removing the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
     Removing the Upper Base  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
    Removing the Finger Print Reader  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
    Removing the USB Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
    Removing the Modem Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
    Removing the Bluetooth Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
    Removing the Mainboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
    Removing the Thermal Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
    Removing the CPU  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
     LCD Module Disassembly Process  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
    LCD Module Disassembly Flowchart   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
    Removing the LCD Bezel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
    Removing the Inverter Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
    Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
    Removing the LCD Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
    Removing the LCD Brackets and FPC Cable  . . . . . . . . . . . . . . . . . . . . . . . . . . .93
    LCD Module Reassembly Procedure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
    Replacing the LCD Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
    Replacing the LCD Bezel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
    Main Module Reassembly Procedure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
    Replacing the CPU  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
    Replacing the Thermal Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
    Replacing the Mainboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
    Replacing the Bluetooth Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
    Replacing the Modem Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
    Replacing the Finger Print Reader  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
    Replacing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
    Replacing the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
    Replacing the Speaker Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
    Replacing the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
    Replacing the Power Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
    Replacing the Switch Cover   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
    Replacing the Second Hard Disk Drive Module   . . . . . . . . . . . . . . . . . . . . . . . .117
    Replacing the ODD Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
    Replacing the Main Hard Disk Drive Module   . . . . . . . . . . . . . . . . . . . . . . . . . .118
    Replacing the WLAN Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
    Replacing the TV Tuner Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
    Replacing the VGA Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
    Replacing the DIMM Modules  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
    Replacing the Lower Covers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
    Replacing the ExpressCard and SD Card Dummy Trays  . . . . . . . . . . . . . . . . .122
    Troubleshooting 123
    Common Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
    Power On Issue   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
    No Display Issue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
    Random Loss of BIOS Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
    LCD Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
    Built-In Keyboard Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
    Touchpad Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
    Internal Speaker Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
    Internal Microphone Failure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130 
    						
    							IX
    Table of Contents
    HDD Not Operating Correctly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
    USB Failure (Rightside)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
    External Mouse Failure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
    Other Failures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
    Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
    Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
    POST Codes Tables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
    Chipset POST Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
    Core POST Code Table   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
    Jumper and Connector Locations  147
    Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
    Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
    Clearing Password Check and BIOS Recovery  . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
    Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
    BIOS Recovery by Crisis Disk   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
    FRU (Field Replaceable Unit) List  151
    Aspire 6930/6930G Exploded Diagrams   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
    Main Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
    LCD Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
    Aspire 6930/6930G FRU List   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
    Screw List  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
    Model Definition and Configuration  164
    Aspire 6930/6930G Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
    Test Compatible Components  215
    Microsoft® Windows® Vista Environment Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
    Peripheral Tests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
    Online Support Information  225
    Index 227 
    						
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