Canon printer FAXPHONE L75 User Manual
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Chapter 13 Troubleshooting13-13 Troubleshooting Paper Feeding Problems ■Paper does not feed properly. The multi-purpose tray may contain too many sheets. •Make sure you load the correct quantity (1p. 5-2). The print media may not be loaded correctly. •Make sure the print media is loaded correctly in the multi-purpose tray (1p. 5-4). ■Multiple sheets feed together into the machine. The print media may not be loaded correctly. •Make sure the print media is loaded correctly in the multi-purpose tray (1p. 5-4). The multi-purpose tray may contain too many sheets. •Make sure you load the correct quantity (1p. 5-2). Different types of print media may be loaded in the multi-purpose tray. •Load only one type of print media. •Make sure you load print media that meets the requirements for the machine (1 p. 5-2). •Let the print media run out before refilling the multi-purpose tray. Avoid mixing new stock with print media already loaded. ■Repeated paper jams occur. The print media you are using may be causing the jams. •Make sure you load print media that meets the requirements for the machine (1 p. 5-2). ■Envelopes do not load. Envelopes may not be loaded correctly. •Make sure the envelopes are loaded properly (1p.5-5). Do not load more than 7 envelopes in the multi-purpose tray. The envelopes you are using may not meet the requirements for the machine. •Make sure you load envelopes that meets the requirements for the machine (1 p. 5-2). The envelopes may not be feeding properly. •Make sure you are using face-up delivery (1p. 5-7).
13-14Troubleshooting Chapter 13 Printing Problems ■Alarm light is lit or the machine beeps while printing. The machine may have a paper jam. •Clear the paper jam (1p.13-3). •If the machine has no paper jam, unplug the machine and wait five seconds, then plug it back in. If the Alarm light remains lit, contact the Canon Customer Care Center. ■Nothing prints. The power cord may not be plugged in securely. •Check that the power cord is plugged securely into the machine and into the wall outlet (1 p.2-9). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. You may not have removed the plastic seal from the cartridge. •Make sure you install the cartridge properly (1p.2-13). The cartridge may need to be replaced. •Replace the cartridge (1p.12-6). ■Printout does not match the print media size. The print media may not be loaded correctly. •Make sure the print media is loaded correctly in the multi-purpose tray (1p. 5-4). ■Printout is skewed. The print media may not be loaded correctly. •Make sure the print media is loaded correctly in the multi-purpose tray (1p. 5-4). •Make sure the paper delivery slots are clear. ■Print media jams occur. You may not be using the correct paper delivery slot. •Select the correct paper delivery slot (1p. 5-7). ■Printout is not clear. You may not be using the correct print media type. •Make sure you load print media that meets the requirements for the machine (1 p. 5-2). You may be printing on the wrong side of the paper. •Some papers have a “right” side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side. ■Printout has vertical white streaks. Toner may be low or unevenly distributed. •Redistribute the toner inside the cartridge (1p.12-6). If the problem persists, replace the cartridge (1 p.12-6).
Chapter 13 Troubleshooting13-15 Troubleshooting Faxing Problems Sending Problems ■Cannot send a fax. The machine may not be set for the correct telephone line type. •Make sure the machine is set for the correct telephone line type (1p. 3-8). The document may not be loaded correctly. •Make sure the document is loaded correctly in the ADF (1p. 4-3). •Make sure the operation panel is closed. The one-touch speed dialing button or coded speed dialing code you entered may not be registered correctly. •Check that the speed dialing settings are registered correctly (1Chapter 6). You dialed or have been provided with an incorrect number. •Dial the number again, or check that you have the correct number. The other party’s fax machine may be out of paper. •Contact the other party and ask them to make sure paper is loaded in their fax machine. There may be other documents being sent from memory. •Allow time for those documents to finish sending. An error may have occurred during sending. •Print an ACTIVITY REPORT (1p.11-3) and check for an error code (1p.13-8). The telephone line may not be working properly. •Make sure there is a dial tone when you press Hookor when you lift the handset of any external device connected to the machine. If there is no dial tone, contact your local telephone company. The receiving fax machine may not be a G3 fax machine. •Make sure the receiving fax machine is compatible with your machine (which is a G3 fax machine). The subaddress and/or password are incorrect. •If you registered a subaddress/password under a speed dialing button or code, make sure they match the other party’s settings. ■Faxes sent from the machine are spotted or dirty. The receiving fax machine may not be working properly. •Check the machine by making a copy (1p.10-2). If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the scanner components (1 p.12-4).
13-16Troubleshooting Chapter 13 The document may not be loaded correctly. •Make sure the document is loaded correctly in the ADF (1p. 4-3). ■Cannot send using Error Correction Mode (ECM). The other party’s fax machine may not support ECM. •If this is the case, the document is sent without ECM. ECM may be disabled. •Make sure ECM on your machine is enabled (1ECM TX, p. 14-6). •Contact the other party to check if ECM on their fax machine is enabled. ■Errors occur frequently while sending. The telephone lines may be in poor condition, or you may have a bad connection. •Lower the transmission speed (1TX START SPEED, p. 14-10). n If none of these solutions solve the problem, unplug the machine and wait for at least five seconds. Then plug it back in and try sending again. If you still cannot send, contact the Canon Customer Care Center. Receiving Problems ■Cannot receive a fax automatically. The machine may not be set to receive automatically. •For the machine to receive faxes automatically, the receive mode must be set to FAX ONLY MODE , Fax/Tel Mode, ANS.MACHINE MODE, or DRPD(1Chapter 8). If you have set ANS.MACHINE MODE, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded (1 p.8-9). The machine may have a document stored in memory, leaving little or no memory available. •Print, send, or delete any documents you no longer need to be stored in memory (1 p. 9-4). An error may have occurred during reception. •Check the LCD for an error message (1p.13-8). •Print an ACTIVITY REPORT (1 p.11-3) and check for an error code (1p.13-8). The multi-purpose tray may be empty. •Make sure paper is loaded in the multi-purpose tray (1p.2-16). The telephone line cord may not be connected properly. •Make sure it is connected properly (1p.2-8).
Chapter 13 Troubleshooting13-17 Troubleshooting ■No automatic switching between telephone and fax calls. The machine may not be set to switch automatically between telephone and fax calls. •For the machine to switch automatically, the receive mode must be set to Fax/Tel Mode , ANS.MACHINE MODE, or DRPD(1Chapter 8). If you have set ANS.MACHINE MODE, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded (1 p. 8-9). The machine may have a document stored in memory, leaving little or no memory available. •Print, send, or delete any documents you no longer need to be stored in memory (1 p. 9-4). An error may have occurred during reception. •Check the LCD for an error message (1p.13-8). •Print an ACTIVITY REPORT (1 p.11-3) and check for an error code (1p.13-8). The multi-purpose tray may be empty. •Make sure paper is loaded in the multi-purpose tray (1p.2-16). The other party’s fax machine may not send the CNG signal that tells your machine that the incoming call is a fax call. •Some fax machines cannot send this signal. In such cases, you will have to receive the fax manually (1 p. 8-6). ■Cannot receive a document manually. You may have disconnected the call by pressing Start/Copy or dialing the remote receiving ID after hanging up. •Always press Start/Copyor dial the remote receiving ID beforehanging up. Otherwise you will disconnect the call (1 p. 8-6). ■Print quality is poor. You may not be using the correct paper type. •Make sure you load paper that meets the requirements for the machine (1p.5-2). The other party’s fax machine may not be functioning properly. •The sending fax machine usually determines the machine’s quality. Contact the other party and have them check that the scanning components of their fax machine are clean. Error Correction Mode (ECM) may be disabled. •Make sure ECM is on (1ECM RX, p. 14-7). ■Faxes do not print. The cartridge may not be installed properly. •Make sure the cartridge is installed properly (1p.2-13). The cartridge may need to be replaced. •Replace the cartridge (1p.12-6).
13-18Troubleshooting Chapter 13 ■Received faxes print blotched or unevenly. The telephone lines may be in poor condition, or you may have a bad connection. •Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. The other party’s fax machine may not be functioning properly. •The sending fax machine usually determines the fax’s quality. Contact the other party and have them check that the scanning components of their fax machine are clean. Toner may be low or unevenly distributed. •Redistribute the toner inside the cartridge (1p.12-6). If the problem persists, replace the cartridge (1 p.12-6). ■Cannot receive using Error Correction Mode (ECM). The other party’s fax machine may not support ECM. •If this is the case, the document is received without ECM. ECM may be disabled. •Make sure ECM on your machine is enabled (1ECM RX, p. 14-7). •Contact the other party to check if ECM on their fax machine is enabled. ■Errors occur frequently while receiving. The telephone lines may be in poor condition, or you may have a bad connection. •Lower the reception speed (1RX START SPEED, p. 14-10). The other party’s fax machine may not be functioning properly. •Contact the other party and have them check that their fax machine is functioning properly. Copying Problems ■Cannot make copies. The document may not be loaded correctly. •Make sure the document is loaded correctly in the ADF (1p. 4-3). •Make sure the operation panel is closed. The document may not meet the requirements for the machine. •Make sure you load documents that meet the requirements for the machine (1 p. 4-2). n For additional troubleshooting, see Printing Problems, p. 13-14.
Chapter 13 Troubleshooting13-19 Troubleshooting Telephone Problems ■Cannot dial. The telephone line cord may not be connected properly. •Make sure it is connected properly (1p.2-8). The power cord may not be plugged in securely. •Check that the power cord is plugged securely into the machine and into the wall outlet (1 p.2-9). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. The machine may not be set for the correct telephone line type. •Make sure the machine is set for the correct telephone line type (1p. 3-8). ■Handset or extension telephone disconnects while you are talking. The power cord may not be plugged in securely. •Check that the power cord is plugged securely into the machine and into the wall outlet (1 p.2-9). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. The handset or extension telephone cord may be defective. •Check the cord by substituting with another cord. General Problems ■Machine has no power. The power cord may not be plugged in securely. •Check that the power cord is plugged securely into the machine and into the wall outlet (1 p.2-9). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. The power cord may not be supplying power. •Check the power cord by substituting with another, or by using a voltmeter to test it for continuity. ■Nothing appears in the LCD. The power cord may not be plugged in securely. •Check that the power cord is plugged securely into the machine and into the wall outlet (1 p.2-9). If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on. If the LCD remains blank, unplug the machine and wait five seconds, then plug it back in. If the LCD still remains blank, contact the Canon Customer Care Center.
13-20Troubleshooting Chapter 13 If You Cannot Solve a Problem If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center. n Attempting to repair the machine yourself may void the limited warranty. c If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. If you contact the Canon Customer Care Center, make sure you have the following information ready: •Product name: FAXPHONE L75 •Serial number (on the label located at the back of the machine) •Details of the problem •Steps taken to try to resolve the problem and the results
Chapter 13 Troubleshooting13-21 Troubleshooting If a Power Failure Occurs If power is suddenly lost due to a power failure or accidental unplugging, a built-in battery retains the machine’s settings. However, any documents stored in memory will be lost. During a power failure, functions are limited as follows: •You cannot make telephone calls using the handset. Also, depending on your telephone, you may not be able to make calls using the extension telephone connected to your machine. •You cannot send, receive, or copy documents. •You can receive telephone calls through the handset. Also, depending on your telephone, you may be able to receive calls through the extension telephone connected to your machine. When power is restored, your machine automatically prints a MEMORY CLEAR REPORT that lists the documents that were deleted from memory as a result of the power failure. n If the cartridge is empty or there is no paper in the multi-purpose tray when power is restored, the LCD displays CHANGE CARTRIDGEor LOAD PAPER.In these cases, the MEMORY CLEAR REPORT will not be printed even after the cartridge is replaced or paper is loaded. ************************************ ************************************ *** ***MEMORY CLEAR REPORT MEMORY FILES DELETED 12/27/2002 16:48 FAX 123 4567 CANON 001 0046 TRANSMIT [A01] Canon TOKYO 3 12/27 16:03 0047 B’CAST [ 01] Canon CANADA 1 12/27 16:08 [A02] Canon FRANCE 0048 DEL SQ BDCST [ 03] Canon ITALIA 1 12/27 16:15 20:00 [04] Canon U.S.A. 20:00 0049 DELAYED TX [ 08] Canon OPTICS 2 12/27 16:36 22:00 TX/RX NO MODE CONNECTION TEL/ID PGS. SET TIME ST. TIME