Comdial LCD Speakerphone System Reference Manual

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DXP, DXPPlus, and FX Series
Digital Communications Systems
LCD Speakerphone
System Reference Manual
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							CERTIFIEDISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.CERTIFICAT
ION
Comdials Quality Management System Is
Certified To The ISO 9001 Standard.
ACCR
REISTR
RA
ED
D
ITE
GANSI-RAB
Comdial    strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability  relating to feature non-compatibility  or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.Ò
Ò
Ò
2/12/97
This reference manual applies to the following system and
telephone models:
System Models:
•DXP systems with software 12A and later.
•DXP Plus systems with software 12A and later.
•FX Series with software 12A and later.
Te l e p h o n e M o d e l s :
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later.
•Impact SCS 8312S-** Rev. A and later.
•Impact SCS 8324F-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
* Tri-Level Compression
is a registered trademark
of ACS Wireless, INc. 
						

							Contents
1Introducing The LCD Speakerphone................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Using Your Speakerphone......................... 1–3
1.3 UnderstandingTheDisplayAbbreviations............ 1–8
1.4 Knowing Your Speakerphone’s Functions........... 1–12
1.5 UnderstandingWhatTheLightsMean.............. 1–14
1.6 AdjustingTheTelephonePedestal................. 1–16
2AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–2
2.3 AnsweringCallsatMonitoredStations .............. 2–3
2.4 Answering Night-Transferred Calls................. 2–4
2.5 MakingACallPick-Up........................... 2–5
2.6 Responding To A Subdued
Off-Hook Voice Voice Announcement............... 2–6
3MakingCalls ....................................... 3–1
3.1 DialingManually ............................... 3–1
3.2 DialingAutomatically............................ 3–2
3.3 UsingDialByName............................. 3–3
3.4 RedialingAPreviouslyDialedNumber.............. 3–4
3.5 UsingLineGroups .............................. 3–8
3.6 WaitingForALine(Queuing) ..................... 3–9
3.7 MakingIntercomCalls.......................... 3–10
3.8 CampingOnAtABusyStationand
WaitingForAnAutomaticCallback ............... 3–11
3.9 Camping On At An Idle Station and
WaitingForAnAutomaticCallback................ 3–12
3.10 Camping On At A Busy Station
AndWaitingForAnAnswer...................... 3–12
3.11 Overriding A Call Or A Do Not Disturb
ConditionAt AnotherTelephone.................. 3–13
3.12 Making A Subdued Off-Hook Voice
Announcement (SOHVA)........................ 3–14
GCA70–250 Contents
Contents – 1 
						

							4PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
4.2 HandlingHoldRecalls ........................... 4–4
4.3 ParkingCalls................................... 4–5
4.4 HandlingParkRecalls............................ 4–6
5TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–3
5.3 MakingAHotTransfer........................... 5–4
5.4 TransferringCallsUsingQuickTransfer............. 5–5
6ConferencingCalls .................................. 6–1
6.1 ConferencingTelephonesTogether.................. 6–1
7Using The Other Telephone Features................... 7–1
7.1 AdjustingTheDisplayContrast.................... 7–1
7.2 Blocking Voice-Announce Calls.................... 7–1
7.3 Displaying Status Of Busy Lines
And Stations (Busy Button Inquiry)................. 7–2
7.4 DisplayingButtonFunctions(ButtonQuery) ......... 7–3
7.5 DivertingIncomingCallsToAnotherStation ......... 7–3
7.6 EnteringAccountCodes.......................... 7–4
7.7 EnteringAuthorizationCodes...................... 7–5
7.8 ForwardingCalls................................ 7–6
7.9 ListeningToACallOverThe
Telephone Speaker.............................. 7–7
7.10 Making A Call Non-Private (Privacy Release)......... 7–8
7.11 Monitoring A Conversation Between
Two Telephones (Service Observing)................ 7–9
7.12 Muting Your Telephone.......................... 7–10
7.13 Sending A Paging Announcement................. 7–10
7.14 Setting A Do Not Disturb
ConditionAtYourStation........................ 7–12
7.15 Setting The Volume Control...................... 7–13
7.16 Setting Your Personal Ringing Tones............... 7–15
7.17 Switching The Dialing Mode
BetweenPulseAndTone......................... 7–16
7.18 Using Background Music........................ 7–16
Contents GCA70–250
2–Contents 
						

							7.19 Using Direct Inward
SystemAccess(DISA) .......................... 7–17
7.20 Using The Auxiliary Jack........................ 7–20
7.21 Using The Tracker Paging System................. 7–22
7.22 Using E And M Tie Lines........................ 7–24
7.23 Call Forward Outside System..................... 7–26
7.24 Mark Problem Line............................. 7–28
7.25 Automatic Set Relocation........................ 7–29
7.26 Using The IMIST Module........................ 7–30
7.27 Using The Caller ID Feature...................... 7–31
8Sending And Receiving Non-Verbal Messages........... 8–1
8.1 LightingTheMessage-WaitingLight................ 8–1
8.2 SendingLCDMessages .......................... 8–3
8.3 Sending Response Messages....................... 8–5
9ProgrammingYourTelephone ........................ 9–1
9.1 ProgrammingForSpeedDialing ................... 9–1
9.2 StoringSpeedDialNumbers ...................... 9–2
9.3 StoringDSSNumbers............................ 9–3
9.4 UsingTheFeatureButtons........................ 9–5
9.5 StoringTheResponseMessageButton .............. 9–7
9.6 StoringAccessCodes ............................ 9–8
9.7 SettingAReminderAlert ......................... 9–9
10UsingTheAttendantFeatures........................ 10–1
10.1 Creating LCD Messages......................... 10–1
10.2 Disabling A Station............................. 10–5
10.3 Disabling A Telephone Line...................... 10–6
10.4 Enabling Or Disabling Message Waiting............ 10–7
10.5 Naming The System Telephones................... 10–8
10.6 Naming The Telephone Lines....................10–12
10.7 Printing Station Message Detailed
Accounting (SMDA) Reports....................10–15
10.8 Setting The Night
TransferOfRingingMode ......................10–18
10.9 Setting The System Clock.......................10–19
10.10 Storing The System Speed Dial Numbers..........10–20
GCA70–250 Contents
Contents – 3 
						

							10.11 Transferring The Attendant Calls
To The Alternate Attendant Telephone.............10–22
10.12 Using The Overflow Transfer....................10–23
10.13 Using The Digital Voice Announce Option.........10–24
10.14 Using The Special Attendant Buttons..............10–30
10.15 Viewing The System Status Log..................10–33
10.16 Operating Your Telephone
WithADSS/BLFConsole ......................10–35
1
1Troubleshooting Your Telephone..................... 11–1
Index............................................. Index–1
QuickReferenceGuide..................... QuickReference–1
Contents GCA70–250
4–Contents 
						

							Introducing The
LCD Speakerphone
1.1 Using This Guide
This user’s guide describes your LCD speakerphone and tells you
how to use it.
The sections in this introductory chapter help you become familiar
with your speakerphone’s controls and indicators. The remaining
sections are titled as follows:
1.2 Using Your Speakerphone
1.3 Understanding the Display Abbreviations
1.4 Knowing Your Speakerphone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate
using lights and indicators. The descriptions of these methods are
provided in a separate chapter:
1
GCA70–250 Introducing The LCD Speakerphone
LCD Speakerphone Reference Manual 1 – 1 
						

							8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to
enhance the unit’s versatility and usability. These programming
instructions are found in the following chapter:
9 Programming Your Telephone
For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Using The Attendant Features
If you operate an attendant station, you will use the special
features provided in the following chapter:
11 Troubleshooting Your Telephone
There is a quick reference chart in the following chapter:
Appendix A Quick Reference Guide
Introducing The LCD Speakerphone GCA70–250
1 – 2 LCD Speakerphone Reference Manual 
						

							1.2 Using Your Speakerphone
When using your speakerphone, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the
signal from the loudspeaker and the signal to the microphone must
be strengthened. When microphones and loudspeakers are close
together (such as in a speakerphone), additional amplification
typically generates a ringing sound (public address systems do this
if the volume is too high or the microphone is too close to a
loudspeaker).
NOTE: The 8324F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines (section 1.2.1 and
section 1.2.2) are applicable to the 8324F-**.
The 8012S-**, 8024S-**, 8324S-**, and 8312S-**
speakerphones only function in the half-duplex mode—only
section 1.2.2, Speakerphone User Guidelines, apply to these
telephones.
1.2.1 Using A Full-Duplex Speakerphone
TheImpact SCS8324F-** speakerphone uses the latest
full-duplex speakerphone technology. (Full-duplex technology
enables both parties on a speakerphone call to speak
simultaneously—half-duplex speakerphones allow only one
person to speak at a time.) The 8324F-** will operate in either
full-duplex or half-duplex mode depending on the current line
conditions. For example, satellite calls or calls with a delay
involved may prevent the telephone from operating in full-duplex
mode.
At the beginning of each call the telephone must perform a
“speech training” test. To achieve optimum performance from the
full-duplex speakerphone, Comdial recommends that each user in
turn speak about 10 consecutive words to allow the telephone to
“train” itself. Note that during the “speech training” test, the
speakerphone is operating in half-duplex mode.
Depending on the telephone line conditions and the type of
speakerphone at the other end, it may not be possible for the
8324F-** to operate in full-duplex mode. If the speakerphone at
the other end is a half-duplex speakerphone and both parties are in
speakerphone mode, the half-duplex speakerphone is the
controlling factor, preventing the 8324F-** from operating in
full-duplex mode.
GCA70–250 Introducing The LCD Speakerphone
LCD Speakerphone Reference Manual 1 – 3 
						

							NOTE: Pressing any button (mute, hold, etc.) on the speakerphone
while in full-duplex mode causes the system to perform the
“speech training” test again. For example, if you press MUTE
while in full-duplex mode, when you release the call from
mute, the system will perform the entire “speech training” test
again.
1.2.2 Speakerphone User Guidelines
NOTE: The speakerphone user guidelines in this section do not apply
to the Impact SCS 8324F-** when it is operating in full-duplex
mode. However, when the 8324F-** is in half-duplex mode or
in “speech training” mode, the following guidelines are
applicable.
•Both parties can not talk at the same time. You must wait for silence
out of your loudspeaker before talking. You must stop talking to hear
the other party.
•Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
•Speak slightly louder than normal and with a clear, authoritative voice.
For the microphone to best detect your voice, speak within three feet
of it and face the telephone.
•Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
•Since the system takes several seconds to provide the best switching,
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.
•Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with hard,
flat surfaces that reflect sound may affect the sound-activated switches.
Introducing The LCD Speakerphone GCA70–250
1 – 4 LCD Speakerphone Reference Manual