Comdial LCD Speakerphone System Reference Manual

							5.2 Transferring Calls—Unscreened
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you transfer the call without first announcing it,
you have made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·To transfer an unscreened call to another system telephone,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSSbutton for that extension.
4. PressSPEAKERto disconnect (if in speakerphone mode), or
hang up. The transfer will ring at the called telephone.
NOTE: Unscreened transfers ring at busy telephones and wait to be
answered.
·If an unscreened transfer call is not answered and recalls to your
telephone, you can take one of the following steps:
1. PressHOLDto place the call on hold at your telephone.
2. PressANSto return to the call.
3. PressSENDto retry the transfer.
GCA70–250 Transferring Calls
LCD Speakerphone Reference Manual 5 – 3 
						

							5.3 MakingAHotTransfer
A hot transfer is a type of screened transfer. To perform a hot transfer,
you voice announce the transfer over the speaker of the telephone that
you want to receive the transfer, and release the call to that telephone.
The system handles the release in a way that does not require the called
party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in
a handsfree mode. Once you announce the call and the system completes
the transfer, the person receiving the transfer can simply begin speaking
toward his or her speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can voice
announce the call over the telephone’s speaker, but the person receiving
the outside line transfer will need to lift the handset to answer the call
(the telephone will not ring after the announcement is made).
Please note that you can not make a hot transfer to a telephone if its user
has enabled the Voice Announce Block feature. This telephone will
automatically ring with the transfer requiring the intercom party to
answer it as either a screened or an unscreened transfer.
·To make a hot transfer to another telephone in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer or press
the DSS button for that extension.
4. Announce call.
5. PressTRANSFER/CONFERENCE.
6. PressSPEAKERto disconnect (if in speakerphone mode) or hang
up. The person receiving the transfer then has the call.
Transferring Calls GCA70–250
5 – 4 LCD Speakerphone Reference Manual 
						

							5.4 Transferring Calls Using Quick Transfer
When the quick transfer method has been programmed by the installer, it
allows you to do an automatic screened or unscreened transfer of an
incoming line call without pressing theTRANSFER/CONFERENCE
button. The transfer occurs automatically whenever you answer a call
and then dial the intercom number for the transfer location.
·To do a quick screened transfer,
1. Answer call.
2. Dial intercom number for transfer location.
3. When party at transfer location answers, announce call.
4. Hang up, pressRELEASE, or pressSPEAKERbutton.
·To do a quick unscreened transfer,
1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up, pressRELEASE, or pressSPEAKERbutton.
GCA70–250 Transferring Calls
LCD Speakerphone Reference Manual 5 – 5 
						

							This page remains blank intentionally. 
						

							Conferencing Calls
6.1 Conferencing Telephones Together
When you join your LCD speakerphone together with several other
telephones on the same call, the result is called conferencing. When
using the DXP system, you can make conference calls that involve up to
five parties, including you as the originating party, in any combination of
outside lines and intercom parties. For example, you can conference
three outside lines and two intercom parties, or four outside lines and one
intercom party, or five intercom parties—the combinations are up to you.
When using the DXPPlusor FX Series system, you can include up to
seven parties (in various combinations) in a conference call.
If you are involved in a conference call with two outside lines, you can
drop out of this established conference call and leave the outside lines in
the conference with each other. This is known as an unsupervised
conference call.
·To set up a conference call that includes any combination of
outside lines and intercom parties,
1. Make first call.
2. PressCONF; call is placed on hold automatically.
3. Select next line and make next call.
4. PressCONFto establish conference.
5. PressTRANSFER/CONFERENCEbutton to add more parties.
·To continue conversation on remaining line after other outside
lines have dropped out of conference,
1. PressHOLD.
2. Press the line button of the remaining party.
6
GCA70–250 Conferencing Calls
LCD Speakerphone Reference Manual 6 – 1 
						

							·To retrieve a line from hold and bring that party back into the
conference,
1. PressTRANSFER/CONFERENCE.
2. Press line button.
3. PressTRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
·To drop out of a conference call you initiated involving outside
lines (creating an unsupervised conference),
1.
Dial
#(lines remain lighted and in use until one or both outside
parties disconnect; when only one party drops out of an
unsupervised conference, the other party remains on hold until he
hangs up or the line is answered).
·To rejoin an unsupervised conference between two outside lines,
1. PressTA P.
NOTE: Conference volume levels depend upon the quality of the
external lines.
Conferencing Calls GCA70–250
6 – 2 LCD Speakerphone Reference Manual 
						

							Using The Other
Telephone Features
7.1 Adjusting The Display Contrast
You can adjust the contrast of the display to darken or lighten it for best
viewing.
·To adjust the display contrast,
1. PressOPTIONS.
2. PressNEXTuntil the DISP option appears.
3. PressDISP. Your display will read “Contrast Level”.
4. PressLIGHTorDARKonce for each degree of change desired.
5. PressSPEAKERto end.
7.2 Blocking Voice-Announce Calls
You can prevent voice announcements from sounding over your
telephone speaker if you wish. This feature also blocks subdued
off-hook voice announcements.
·To block voice-announced calls,
1. PressOPTIONS.
2. PressVA B.
3. PressON.
4. PressSPEAKERto end.
7
GCA70–250 Using The Other Telephone Features
LCD Speakerphone Reference Manual 7 – 1 
						

							·To un-block voice-announced calls,
1. PressOPTIONS.
2. PressVA B.
3. PressOFF.
4. PressSPEAKERto end.
7.3 Displaying Status Of Busy
Lines and Stations (Busy Button Inquiry)
You can use this installer-provided feature to identify the station that is
busy on a line or the line on which a station is busy. The system presents
the station or line information on your display for 10 seconds after you
request it. If your station does not have this feature, the system presents
busy information on the display without identifying the line or the station.
·To identify the station that occupies a busy line,
1. Press button for busy line.
2. Read your display for intercom number of station that is busy on
line.
·To identify the line that a busy station occupies,
1. Press DSS button for busy station.
2. Read your display for the busy station’s line number.
Using The Other Telephone Features GCA70–250
7 – 2 LCD Speakerphone Reference Manual 
						

							7.4 Displaying Button Functions (Button Query)
You can cause the display to identify the function of each button on your
telephone. This is useful when the installer has assigned your
programmable buttons for special-purpose tasks and you need to remind
yourself of the button’s feature.
·To button query your telephone,
1. PressOPTIONS.
2. PressNEXTfive times until theQUERYoption appears.
3. PressQUERY.
4. Press the button in question.
5. Read the displayed information (display will hold for few seconds
before the telephone returns to idle).
7.5 Diverting Incoming Calls To Another Station
Call diverting permits you to send an incoming call to another station
that you have previously designated. You can divert an incoming call to
the designated station whether you are busy or idle. You must program a
CALL FORWARDbutton (using the instructions in the programming
section) on your LCD speakerphone to serve as a call divert button.
·To identify the station to receive diverted calls,
1. PressINTERCOM.
2. DialS55.
3. Dial extension number of station to receive diverted call.
·To divert calls to the designated station,
1. Hear ringing and/or see flashing line status light.
2. PressFWD-A(system immediately forwards ringing call to
station you designated).
GCA70–250 Using The Other Telephone Features
LCD Speakerphone Reference Manual 7 – 3 
						

							7.6 Entering Account Codes
If the installer has arranged your system for account code entry*, your
display may prompt you to enter an account code before dialing or after
answering a call. Depending upon how the installer has programmed
your system, these account codes may be “forced”(mandatory) for
dialing outside numbers.
*
System must be activated through installer programming to accept account codes.
NOTE: You can program a button on your telephone that will make
the account code entry process quicker. Refer to the
programming section of this user’s guide for details.
·To enter account code on an incoming call,
1. PressINTERCOM,thendialS04(call is automatically placed
on hold),
—OR—
press preprogrammedACCOUNT CODEbutton (the call in
process is not interrupted).
2. Dial account code. Your telephone automatically returns to the call
after you’ve dialed the complete account code.
·To enter account code on an outgoing call,
1. Press line button (the display will prompt for “Account Code” if
programmed to do so).
2. PressINTERCOM(call is automatically placed on hold).
3. DialS04,
—OR—
press preprogrammedACCOUNT CODEbutton (the call in
process is not interrupted).
4. Dial account code.
5. Listen for dial tone and dial number you are calling.
NOTE: If you hear an error tone after you have dialed your account
code, check the number for validity.
Using The Other Telephone Features GCA70–250
7 – 4 LCD Speakerphone Reference Manual