GE Logiq 9 Service Manual

							GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-3
7-3-3 Collect a Trouble Image with Logs
If the system should malfunction, press the Alt-D keys simultaneously. This will collect a screen capture 
of the image monitor, system presets and the following logs:
- Keyboard Shadow Log
- Error Logs
-Crash Log
- Power Supply
-Temperature
NOTE: Power Supply and Temperature logs are not currently being updated by the LOGIQ™ 9.
This Alt-D function is available at all times. 
When Alt-D is pressed, a menu box appears that allows for:
- A place to enter a description of the problem
- A choice to store to a pre-formatted MOD (H: drive), CD-RW or to the Export directory D: drive 
(for remote viewing through InSite).
NOTE: You MUST select H: or CD-RW as the destination device if it is to be different than the default 
Export directory on the hard drive. Choose the H: drive which is the MOD or the CD-RW. 
The subsequent file is compressed and time stamped. The screen capture is a bitmap which eliminates 
the possibility of artifacts from compression.Figure 7-1  ALT-D Dialog Box 
						

							GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-4 Section 7-4 - Screen Captures
Section 7-4
Screen Captures
There may be times when the customer or field engineer will want to capture a presentation on the 
screen so it may be recovered by the OnLine Center through InSite. This is accomplished by first saving 
the image(s) to the clipboard using a Print Key.
The P4 key is the factory default print key to accomplish a secondary screen capture. However, the 
default is for the video area only or the customer may have customized the P4 Key function. Therefore, 
screen capture should involve the following steps:
1.) Check and record any custom settings for the Print4 button.
2.) Set the Print4 button to Whole Screen, Secondary Capture.
3.) Capture the required screens to the Hard Drive, MOD or CD-R.
4.) Restore the Print4 button to it’s original settings.
7-4-1 Check and Record the P4 Key Function
Check the function of the Print 4 Key in the event that the customer may have made some custom 
settings.
1.) Select Utility from the Touch Panel.
2.) Select Connectivity from the Utilities Menu.
3.) Select the Buttons tab on the Connectivity screen.
4.) In the Button field, select Print4.
The Connectivity/Buttons Screen will be displayed like the one shown in Figure 7-2 on page 7-4 .
P4 is the factory default Screen Capture Key. If it is not set to Whole Screen or Screen Capture, as 
shown in Figure 7-2, proceed to step 5 to record the customer’s custom settings.Figure 7-2  Buttons Set Up Screen 
						

							GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-5
7-4-1Check and Record the P4 Key Function (cont’d)
5.) In the Destinations section, record the service that is displayed. The destinations list displays 
the following information:
* Name: user defined during service configuration
* Type: the type of service
* Server: the device for which the service was configured
* Dir: direction: output, input, or both (I+O)
6.) In the Image generated section, record the parameters related to the service.
7-4-2 Setting the P4 Key to Screen Capture
If the P4 Key is not set to screen capture:
1.) While on the Connectivity screen, with the Buttons tab displayed, go to the drop down selection 
menu in the Destinations section.
2.) From the drop down menu select CopyToWflow_01>Image to Buffer>MyComputer>Out.
3.) Ensure that the Image generated section for capture Area is set to Whole Screen, secondary 
Capture and No Image Compression.
4.) The P4 Key should now be set up for whole screen capture, sending the screens to the image 
buffer (clipboard). 
						

							GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-6 Section 7-4 - Screen Captures
7-4-3 Capturing a Screen
The following is a generic process to capture any screen from the scanner:
1.) Navigate to and display the image/screen to be captured.
2.) Press P4
. This will place a snapshot of the screen on the “clipboard” displayed at the bottom 
of the scan image display. 
3.) Select SCAN
 from the touch panel to view the image screen and the snapshots displayed on 
the bottom.
4.) Highlight the snapshot to be stored to the system hard drive, MOD or CD-R.
5.) Select Menu on the right side of the image screen, then highlight and select SAVE AS
. Figure 7-3  Select Image to Capture
Figure 7-4  Menu > Save As
Clipboard 
ThumbnailsMenu
Save As 
						

							GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-7
7-4-3Capturing a Screen (cont’d)
6.) A Save dialog box will be opened. Choose d:\export folder as the archive location to save the 
image on the hard disk, MOD or CD-R.
The InSite connection will have access to the export folder on the “D” drive to retrieve these images.
7-4-4 Reset the P4 Key to Customer’s Functionality
If the customer had programmed the P4 Key to a function other than screen capture, restore that 
functionality recorded in Section 7-4-1 on page 7-4. Refer to Figure 7-2.
1.) Select Utility from the Touch Panel.
2.) Select Connectivity from the Utilities Menu.
3.) Select the Buttons tab on the Connectivity screen.
4.) In the Button field, select Print4.
5.) In the Destinations section, select the service(s) recorded in step 5, Section 7-4-1. The 
destinations list displays the following information:
* Name: user defined during service configuration
* Type: the type of service
* Server: the device for which the service was configured
* Dir: direction: output, input, or both (I+O)
NOTE: Only output services can be associated to the print keys.
6.) In the Image generated section, select the parameters related to the service recorded in 
step 6, Section 7-4-1. Figure 7-5  Save Dialog Box 
						

							GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-8 Section 7-5 - Virtual Console Observation
Section 7-5
Virtual Console Observation
7-5-1 General
This tool offers the possibility to view the entire customers desktop and operation system.
Using the tool a remote service technician or the online center can access and modify all PC settings 
and programs on the customers PC.
The customer has to enable this feature by choosing Disruptive Mode and confirming Yes, before a 
GE Service FE can access the customer’s PC remotely.
NOTE: Only GE Service personal has access to this feature. A password is required. All actions and 
changes should be documented.
1.) The customer has to enable this feature by choosing “Disruptive Mode” and confirming “Yes”.Figure 7-6  Disruptive Mode 
						

							GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-9
(Customer has to enable Disruptive Mode)
If the customer has not enabled Disruptive Mode, a warning is displayed.
2.) After Disruptive Mode is enabled by the customer, Virtual Console Observation can be activated 
by selecting the VCO Tool under Scanner Utilities and then press the Start button.Figure 7-7  Disruptive Mode
Figure 7-8  Virtual Console Observation “Warning” 
						

							GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-10 Section 7-5 - Virtual Console Observation
3.) If Virtual Console Observation has been activated successfully, the following display is shown to 
the customer and to the operator:
7.) To terminate Virtual Console Observation, press the Stop button.Figure 7-9  Virtual Console Observation “Activation”
Figure 7-10  Virtual Console Observation “Stop” 
						

							GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-11
7-5-1-1 Use of Virtual Console Observation
After Virtual Console Observation is established (see prior section), the PC which should be observed, 
can be accessed through any browser, i.e.Netscape Navigator or MS Internet Explorer.You have to 
use an open connection or to connect to the customers PC by entering his TCP/IP address, followed 
by the port number 5800.
Example:
If the customer has the IP address 1.2.3.4 enter the following string:
http://1.2.3.4:5800/
If the location has been found in the net, the following dialog appears:
Enter the password: IlinQ01.
Within the browser the Service technician can operate on the customers PC using the mouse and the 
keyboard. 
NOTE: To reduce transmission time the colors are reduced.Figure 7-11  VNC Authentication 
						

							GE MEDICAL SYSTEMSPROPRIETARY TO GE
D
IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-12 Section 7-5 - Virtual Console Observation
7-5-1-1 Use of Virtual Console Observation (cont’d)
Figure 7-12  Virtual Console Observation